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11 Leadership hacks from Top ceos
david NeLmsFormer CEO of Discover
ajay siNgh BaNgaPresident and CEO of MasterCard
• Davidspent20yearsatDiscover,14ofthemasCEO.Heoversawmorethan15,000employeesandmultiplesubsidiaries.Davidledthecompanythroughthefinancialcrisisandhelpedrebuildbyaddingnewbusinesses.DavidnowservesastheExecutiveChairoftheDiscoverboardofdirectorsandsitsonmultipleotherboards.
• “I’mbigondirectfeedbackloops.I’verequiredourofficerstolistendirectlytophonecallsnomatterwhatfunctionthey’rein,andthatcreatesanunderstandingofwhat’sgoingon,aswellasafeedbacklooptoimproveprocesses.Ialsoheldquarterlyemployeetownhalls.IgivethemliveQ&Asateveryoneofthosemeetingssoeveryemployeecanaskaquestionwithnoscreening.Thatletsmeknowwhat’soninthemindsofcustomersandemployees.”
• Ajay’scareerhastakenhimaroundtheworldwithpositionsatMasterCard,Citigroup,andNestleIndia.AtMasterCard,heoversees13,000employeeswhoservemorethan600millioncustomers.HeisavocaladvocateforbusinessrelationshipsbetweentheU.S.andIndia.HeisthechairmanoftheU.S.-IndiaBusinessCouncil.
• “Beurgentandbepatient,andembracebothcompletely.Alotofpeoplethinkthaturgencyandpatiencearecontradictory.Andtheycouldn’tbemorewrong.Youneedtobepatientenoughtolistentoeverybody,butyet,youmusthaveasenseofurgencytotakeadecisionandtoexecute.”
marissa mayerFormer CEO of Yahoo
BiLL ThomasGlobal Chairman and CEO of KPMG
arNoLd doNaLdCEO of Carnival Cruise Lines
• MarissawasanearlyemployeeatGooglebeforebecomingpresidentandCEOofYahoo.Duringhertenure,shemademajorchangestothecultureandexpandedthebusinesstonewareas.InjustfiveyearsasCEO,Yahoostockpricestripled.Marissaisregularlyonlistsofthemostinfluentialwomeninbusiness.
• “IliketohavemystaffmeetingonMondaytogetalltheupdatesandsetuptheweek.Ontheflipside,Iliketopunctuatetheendoftheweekwithanall-companymeeting,whereyoutalkaboutwhatwasgoodandbadthatweekwhileit’sstillfreshineveryone’sminds,ratherthanlettingthatqueueupforamonthoraquarter.Havinganicefrequencyofcommunicationisimportant,soIhadanend-of-weekmeetingatYahooeveryweekIwasthere.Itriedtonevermissthosemeetings.Iwouldn’texpectsomethingofsomeoneelsethatIwouldn’texpectmyself.ItrytoneverasksomeonetodosomethingIwouldn’tdo.”
• BillledKPMGgroupsforyearsbeforesteppinginasGlobalChairmanandCEO,whereheoverseesmorethan200,000globalemployees.Hismajorinitiativehasbeenimprovinginclusionanddiversitywithinthecompany.Billhasreceivednumerousawardsforleadership,includingbeingnamedaCatalystCanadaHonoursChampioninrecognitionforhisleadershipinbuildingadiverseandinclusivecultureinKPMGinCanada.
• “Itrytofindsomedifferentperspectivesandvoicesthatarepreparedtochallengemyviews,listentowhattheyaresaying,andbepreparedtochangetackifwhattheythinkismorecompellingandbetterthanmyownview.”
• ArnoldgrewupinanimpoverishedneighborhoodofNewOrleans,butovercamehiscircumstancestogetanMBAandholdexecutivebusinesspositionsatMonsantoandMerisant.CarnivalcalledArnoldoutofretirementtobeCEOasitfacedtwomajorpublicrelationscrises.SincebecomingCEOofCarnivalin2013,thecompanyhasposteditshighest-everprofits.
• “Youhavetogenuinelyconnectwithpeople.Theyhavetoknowandfeelyoureallycareaboutthem.Thosearen’ttacticsoranything,thosearejustbasictruisms.Peoplehavetoknowyou’recommitted,personally.It’snotalotofmagictoit,it’sjustrealstuff.Youcan’tfakeit.”
BerNard TysoNCEO of Kaiser Permanente
BarBara humpToNCEO of Siemens USA
huBerT joLyCEO of Best Buy (he’s stepping down in June)
• BernardhasworkedforKaiserPermanentefor34inanumberofrolesandhasbeenCEOsince2013.Kaiserisoneofthecountry’sleadingintegratedhealthplanswithanetworkofmorethan22,000physiciansand217,000employeesandisknownforitsinnovationandculture.Bernardisconsistentlyrankedasoneofthemostinfluentialpeopleinhealthcareandisinvolvedinmanyotherwellness-relatedcauses.
• “Showupasanauthenticindividualandinvitepeopletobewhotheyare.ReallyfacilitatingtheconversationstogetdifferentpointsofviewcontinuestobesomethingthatIbenefitfromalot.EspeciallywhenIfeelsostronglyaboutsomethinginaparticularway.I’velearnedalotfromgettingotherperspectivesthatthenevolvemythinking.”
• Barbarawasoneofjustafewwomeninthefieldwhensheenteredtheengineeringworldinthe1980s.HerbackgroundinoperationsandconsultinghelpsherleadSiemens’largestmarketintheworld,withmorethan50,000employeesand$23billioninannualrevenue.Hermainresponsibilitiesincludesettingandleadingthebusinessstrategyandengagement.
• “Beingunconventionalturnedouttobemybiggesthack,becauseIwasalwaysunexpected.Peoplewouldsay,‘Barb,youseemsonice.Butunderneaththatvelvetglove,there’sthisbrick.’Myhackhasbeenbeingunassuminganddisarming.There’snothingwrongwithnotpresentingyourselfasthesmartestpersonintheroom.”
• HubertleftacareerinhospitalitytorescueBestBuywhenhebecameCEOin2012.Heevolvedthetraditionalretailertothriveinthee-commerceworldandfocusedondeliveringgreatserviceandprices.BestBuy’sstocktripledinHubert’sfirstfullyearasCEOandcontinuedtogrowduringhistenure.HewasbeennamedtolistsofthebestCEOsmultipletimes.
• “Tellthetruththedowhat’sright.It’ssimple,butsoimportant.Ialsolikethequote‘Thebestleadersdon’tclimbtothetop.Theyarecarriedtothetop.’Sofocusondoinggoodworkanddoingwhat’sright.”
richard aLLisoNCEO of Domino’s
syLvia meTayerWorldwide Corporate Services of Sodexo
david NovakFormer CEO of Yum Brands
• RitchoversawDomino’sinternationalrestaurantsaspresidentofDomino’sInternationalbeforebeingpromotedtoCEOlastyear.Domino’shasmorethan400,000franchisedandcorporateemployeesandoperatesmorethan16,000storesaroundtheworld.RitchspenttheearlydecadesofhiscareeratBain.
• “Themostimportantthingislistening.Ifyou’rethefirstpersontospeak,youcanoftenshutdownalotofreallyinterestinginputandconversation.ItrytolistenandhearwhatmyteamthinksandhastosaybeforeIchimeinwithmyownopinion.”
• Sylviahasabackgroundininternationalbusiness,includingoverseeingSodexo’sInternationalLargeAccounts.Hercurrentroleincludesmanaging120,000employeesin60countriesontheirmissiontoservetheir20milliondailycustomers.SheisinvolvedingroupstosupportwomenandLGBTemployeeswithinSodexo.
• “Ithinkanythingyoucandotodelegateandempowerasmuchaspossiblewillgetyouwhereyouwanttobe.Thehackisreallytosay,‘DoIneedtodoitmyself?DoIneedtodecideitmyselforcanIdelegateitdownandgivesomebodyelsethepowertomakethatdecision?’”
• Davidistheco-founderandretiredCEOofYum!Brands,whichincludesKFC,TacoBell,andPizzaHut.Underhisleadership,thecompanydoubledthenumberofrestaurantsandquadrupleditsmarketcapitalization.Heistheauthorofmultipleleadershipbooks.
• “Ihadapillowonmybedembroideredwiththeword‘Plan’.EverynightbeforeIwenttobedIwouldthinkaboutthenextday.Justlikeanathletevisualizeshowthey’regoingtoperformandwin,Iwouldvisualizeeachmeetingandinteraction.IwaspreparedforthemeetingsandhadanoutcomethatIreallywantedtosee.Iwouldthinkthroughmywholedaythatway.SowhenIgottoworkthenextday,Iknewwhatmymeetingswere,whatIwantedastheoutcomeofeachofthosemeetings,andwhoIwashadtodealwith.Iwasreadytogo.”
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are you a future-ready leader? Based on exclusive interviews with over 140 of the world’s top ceos and a survey of nearly 14,000 people.
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Therehasbeenalotwrittenaboutleadershipforthepresentday,buttheworldischangingquickly.Whatworkedinthepastwon’tworkinthefuture.Weneedtoknowhowtoprepareleaderswhocansuccessfullynavigateandguideusthroughthenextdecadeandbeyond.Howisleadershipchanging,andwhy?Howreadyareleaderstodayforthesechanges?Whatshouldleadersdonow?Toanswerthesequestions,Jacobinterviewedover140CEOsfromcompanieslikeUnilever,Mastercard,BestBuy,Oracle,Verizon,Kaiser,KPMG,IntercontinentalHotelsGroup,Yum!Brands,Saint-Gobain,Dominos,PhilipMorrisInternational,andoverahundredothers.JacobalsopartneredwithLinkedintosurveyalmost14,000oftheirmembersaroundtheglobetoseehowCEOinsightsalignwithemployeeperspectives
Themajorityoftheworld’stopbusinessleadersthatJacobinterviewedbelievethatwhilesomecoreaspectsofleadershipwillremainthesame,suchascreatingavisionandexecutingonstrategy,leadersofthefuturewillneedanewarsenalofskillsandmindsetstosucceed.
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