1.1 How does the account work?

A current account can be opened as a singleor a joint account (married couples or not, membersof the same family or not, etc...).Power of attorney can be given to someone else in orderfor this person to act on your behalf in all sortsof banking transactions.This account is not a savings account (no interest)but is the account used for all your transfers, direct debits,debit card and chequebook payments.This current account is called “Compte de dépôt”,not to be mistaken with a deposit account called“Compte sur livret” or “Livret d’épargne”.You will get a (free) monthly statement for your current Account, in French or in English,which can also be issued fortnightly,weekly or daily if requested.You will not get a statement for your savings account, but it is possible for you to access all your accounts online.

1.2 The documents required

to open an account

- an authenticated copy of your passport,- copy of your driving license,- a recent utility bill of your permanent/legal address,- copies of your last three months bank statements,- copies of your last three payslips,- copy of P60 or tax document,- any documents necessary to substantiate your financial status.These documents depend on your profession and the sourceof your funds.

1. Current account

How does the account work? 1.1

The documents required to open an account 1.2

Overdraft 1.3

2. Debit cards

Using a debit card in France 2.1

Upgraded debit card : Visa Premier 2.2

Options 2.3

Credit cards 2.4

1.3 Overdraft

You must ensure that there is always sufficient funds in your account in order to honour all payments you make.However, an overdraft facility can be arranged with your adviser, but be aware that even with an overdraftfacility, you will have to pay some charges (interests)(“AGIOS”,“ARRETE DE COMPTE”,“COMMISSION DE SERVICE”).An overdraft facility in France is considered as a loan...

There are two means of payment you can use with a currentaccount:- a chequebook- a debit card

2.1 Using a debit card in France

Whether you use it for purchases or for withdrawing money,your bank card will prove useful both in France and abroad.You should be aware that cards do not work in the same wayas in the UK.With these debit cards, as soon as you make payments or withdrawals, it is immediately debited from your account.You must always ensure that you have enough provision in your account before you debit it or you will have charges to pay for the overdraft.

When paying with a debit card :

� You can use your card to pay up to a maximumof 2 300 Euros per month (3 500 Euros for the Visa Premier).

When withdrawing cash with a debit card :

� If you make a withdrawal at any Banque Populaire cashpoint, you may withdraw up to a maximum of 900 Euros per week (2 400 Euros for the Visa Premier) in several transactions.

� If you make withdrawals at any other Bank cash point then the maximum will be 300.

A card can be ordered from your Bank Populaire adviser and usually takes around 10 days to arrive at your legaladdress.The 4 figures pin number will also be sent to your legal address by post one or two days before or after your card.

In order to activate your card, you need to enter the pin number in a cash point or in a shop.(You cannot activate a card by using it the first time on theinternet, for example, as you do not enter the pin).In case of theft or loss: the emergency telephone number for reporting a lost or stolen debit card or chequebook if you are in France is : 01 77 86 24 24If you call from abroad : 0033 254 546 724If your card was stolen then you also need to report it to the police.

2.2 Upgraded debit card : Visa Premier

This debit card will allow you :

� Higher withdrawal and payment possibilities than a classic card (payments up to a maximum of 3 500 Euros over 10 days and withdrawals up to 2 400 Euros per week).

� Insurance and assistance for all your travelling

(Repatriation, medical assistance for you and your family when

travelling together or separately, car rental insurance,

cover against cancellation/interruption of your holiday,

cover against flight or luggage delays, cover in case of theft

or loss of your card...).

� Skying cover : help and search expenses, public liability,ski pass refund, damage to skis… You and your familyare covered for all your mountain activities!

� Many other Privileges :“Premier Voyages” and “Premier Spectacles” agencies will help you to organize your holidays and your leisure activities (preferential prices for hotels, car rental and flights, exclusive offers for holidays/short stays and week-end trips, instant telephone bookings to all shows in Paris and throughout the country).This debit card means SUBSTANTIAL SAVINGS FOR YOU as you do not have to take an insurance policy out every time you travel as long as you pay your holiday (journey and staying) with the VISA PREMIER card.

2.3 Options

You can order safely online with an E-Carte Bleue,which is one of the free services (Internet connection stillat your charge) offered by VISA for your every day shopping.A unique virtual number will be given to you every time you buy something online, which avoids you giving your card number. As this unique number can only be usedonce, it will be impossible to carry out a fraud on your card.The virtual number will change for every purchase you make.Furthermore, you will benefit from a delivery insurance for an amount up to 6 000 Euros.You will need to contact your adviser in order to activate your E-Carte Bleue.This option will enable you to pay certain purchases in three instalments according to criterias agreed with your adviser.

2.4 Credit card

With these cards, you can benefit from a cash reserve facilitating your expenses management (interest to pay from the moment you purchase with the card).Only residents in France can apply for these cards.Since July 2009, when buying on internet, you will also be askedfor your date of birth, unless you pay by e-card.

3. Chequebook

Different chequebook formats 3.1

How to fill in a cheque 3.2

To make any large payment it is always better to writea cheque, as the debit card in France has a payment limit.Cheques are accepted everywhere and for any amount,and you do not need a cheque guarantee card (you may be asked to show some form of ID with a cheque for a large amount,).You must ensure that you always have enough provision

in your current account when writing a cheque,as having a cheque rejected in France is very serious.

You cannot cancel a cheque you have written and given to the payee except if the cheque has been lost, stolen or you have been victim of a fraud.To obtain your first chequebook, you should make a request to your Banque Populaire Occitane adviser.It can be sent to your legal address or kept at your local branch.When you have only 10 cheques left, another chequebook will automatically be issued.Each chequebook also contains R.I.Bs (Bank Details Slips).

3.1 Different chequebook formats:

For your information:

- In case of a discrepancy between the figures and the sum in words, the words prevail.

- A cheque is only valid for one year and eight days

- Always ensure that you sign the back of a cheque before crediting it in your account

- It takes 3 days for a cheque to clear

3.2 How to fill in a cheque ?

1. The amount in words

2. The name of the beneficiary

3. The amount in digits

4. The place where you are when writing the cheque

5. The date when writing the cheque (a cheque is only valid for one year)

6. Your signature

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2 3

4

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5

4. Internet Banking

Access to the site 4.1

The main transactions you can do online 4.2

If you are in need of permanent information on your account situation, Internet banking can help at a distance anywhere in the world,24 hours a day with total confidentiality and security =CYBERPLUS.

4.1 Access to the site

You go to the websitewww.occitane.banquepopulaire.fr

On the homepage, you need to click on “Accéder à mes comptes” (access my accounts).On the next page you need to type your ID number(“QXXXXXX” ) under “Numéro d’abonné”

and your password under “Mot de passe”.

For your first connection:you will have to change the password we initially gave you “Mot de passe actuel”

with your own one “Nouveau mot de passe”.Then enter again your new password to confirm it “Confirmation du nouveau mot de passe”

Your password must be between 8 and 12 characters,with at least one digit and one letter,You cannot use space or special symbols (“ + & § ! ...)

5. Package:Equipage ACB

Equipage ACB 5.1

DuoPlus 5.2

4.2 The main transactions

you can do online

� You need to use a Card-Reader for some Digital Banking transactions.But don't worry,it's really simple and easy to use.

� To contact your bank by email “Mon espace” + “Contacter ma banque” - “Ma demande” (your request) - “Pour me répondre” (for the way, day and time you want to receive your response).

� To look at the balances and all the transactions of youraccount(s) (“Mes Comptes” + click on the balance amount).

� To search for a specific transaction within the last 90 days(“Mes Comptes” + click on the balance amount + “Recherche écritures”).

� To look at the interest earned for your savings account(s)(“Mes Comptes” + “Intérêts acquis”).

� Transfers (“Mes opérations” + “Virements”).You can only transfer money within your accounts or to a third party in France (prior to the third party’s bankdetails having been entered by your adviser in the database).You cannot transfer abroad.

� To print your Bank Details Slip (“Mes opérations” + “Impression RIB IBAN”).

� To look at different exchange rates (“Mes opérations” + “Cours en devises”).

All accounts in our Bank are organised to be what we call “active” which means that we will supply a set of servicesattached in a constructive and low cost offer calleda package system EQUIPAGE ACB.

5.1 Equipage ACB

It includes:

� A current account (compte de dépôt).

� A savings account with yearly interest (Livret).Funds are totally and immediately available and may be movedfrom one account to the other without notice.

� A secured access online for all your accounts.

� Monthly bank statements in French or in English.

� An international debit card (access in France and abroad).

� An insurance for the means of payment against fraud, theftor loss (chequebook and card are covered).

� A term life insurance (Different types of cover available.Contact your adviser for more details).

� A minimum of 4 Parts Sociales (up to a maximum of 750 Parts Sociales per holder).

� An automatic “accounts manager”:DuoPlus.

5.2 DuoPlus

With DuoPlus, you decide the minimum amount to stay in your current account every month, either to pay your standing expenses or to keep an available lump sumof money, and only the surplus money of your current account will AUTOMATICALLY be transferredto your savings account and bring interest at an attractive rate.With this automatic transfer service this surplus money is not “sleeping” in your current accountbut is earning you interest.

With DuoPlus, your current account can never go in debit:DuoPlus will identify all your impulse expenses and will automatically transfer money back from your savingsto your current account (as long as there are funds in your savings account of course).

All these transactions are clearly identified (“Duoplus Aller” + “Duoplus retour” on your statements,online banking…) DuoPlus means total peace of mind for you!

6. Insurance

House insurance 6.1

Car insurance 6.2

Complementary Health Insurance “Mutuelle” 6.3

6.1 House Insurance

� A policy for everyone

Your advisor will help you to choose the best insurance coverto suit your needs and budget.Depending on the type of home you have (main or secondaryresidence, house or apartment) or the contents (furniture, high-tech, valuable objects),you can choose from “Formule Confort” or “Optimal”.

� Made-to-measure peace of mind

You’d like to feel even more at ease? Feel free then to personalize your chosen policy with the options you reallyneed, such as legal defence (in case of lawsuits with a neighbour for example) or additional cover for all exteriorfixtures such as swimming pools, fencing, etc.

� Advantages which make all the difference!

If your home is uninhabitable because of an accident- we refund your mortgage monthly instalments- we refund the rent of a property while your house is beingrepaired- 24/7 assistance

6.2 Car Insurance

Any experienced driver (25 years old or more with more than 3 years driving licence) may drive the car without being named.There is an overrated excess in case the vehicle is driven by a young driver.

� The cover for a Fully Comprehensive car insurance contract includes:

- Damage to the car and other damages as a consequence of the event.- Public liabilities, third party risk.- Juridical protection.- Corporal damages to the driver up to 1 500 000 €.- Theft.- Fire, explosion.- Storm, hurricane.- Natural catastrophes.- Broken windscreen, glass roof and headlight.

� You can also opt for the following two package:

Mobility packageAssistance in case of a breakdown “zero km” (that is to say assistance even if the breakdownoccurs at home). Replacement car for a maximum period of 14 days if agreed by the assistance.

Financial packageIf your car is stolen or cannot be repaired,you will get an extra lump sum of money equal to the price you bought the car for, if it happens withinthe 24 months following the 1st registration.After this period the extra lump sum will decrease.

� In order to give you a quote, we will need:

- car registration papers / logbook (Carte Grise)- driving license- “no claim bonus” certificate (certificate from your last insurance broker showing the maximumnumber of years you have had without claim).

Therefore Mutuelles Complémentaires offer differentlevels of cover.The higher level of complementary health insurance you opt for, the higher refund you will get.It means that glasses and teeth would be better covered because on top of the very low refunding by CPAM,the mutuelle would refund same as CPAM plus a lump sum,which increases the higher your cover is.The higher level of cover you choose, the higher premium you have to pay too.

When subscribing for the first time to a mutuelle

complémentaire, you have also to be aware that there is a period during which you have to pay before you are taken in charge.This period is called a “stage”:

- 3 months to pay before you are covered for basictreatments to sight, hearing, teeth and common illnesses.- 6 months to be covered for hospitalisation.- one year for dental prosthesis, transplants.

Once this period is done, it has never to be done again even if you change from one broker to another.

The premiums are calculated for each person according totheir age when joining and the level of cover chosen (Vitamin’ 100,Vitamin’ 200, Vitamin’ 300,Vitamin’ 500).

We will need your National Health Number/CPAM number to join a complementary health insurance.

6.3 Complementary Health insurance

“Mutuelle”

There are several “complémentaires” top up medicals which can be defined as follow:

Basic cover (also the cheapest) will pay you an equal amount to what the French Social security refunds.A common disease, a doctor's visit, medecines,hospitalisation, surgery, heavy treatments are covered 100 % when you subscribe to the basic complementary insurance.The basic complementary insurance has obligation to refund,if necessary, as much as what CPAM refunds.

Certain treatments are not very well refunded by the CPAM.They mainly concern treatments to teeth, sight, hearing (prothesis, braces, glasses, etc…) As the basic complementary refunds as much as whatCPAM refunds, if CPAM refunds very little then the complementary will also refund a small amount.

Example:You buy a pair of glasses for 250 €.French Social security refunds 25 €.Then the basic top up (Vitamin’100) will refundmaxi… 25 €.Total: 50 €. 200 € will be from your pocket.

We offer competitive personal loans for all your purchases (car,electrical equipments, etc…).We also offer competitive mortgages to purchase land,properties or to renovate an existing property.The maximum duration is 25 years.

You will be asked to fill in a questionnaire in English, in orderfor your adviser to assess if you are eligible.You cannot borrow against your property. In France, banks will look at your incomes (not including the value of your properties) and your charges (existing loans, rent,credit card balances…).If your debt level is less than 33% then you may be eligible.

The majority of our mortgages have a fixed rate.We can also offer flexible rate mortgages and bridging loans.

Once your mortgage file has been accepted by our mortgagedepartment, the official offer will be sent to you.You will have 11 days cooling-off period before signing and returning it.The offer is valid for 30 days.

7. Mortgagesand Loans

Banques Populaires were born at the beginning

of last century, thanks to women and men’s initiatives

who were convinced that common capital fundings,

even when they were of small importance,

plus man’s will and solidarity, could contribute

to insure their projects and enhance the development

of our regions.

Sociétariat, what is it?

Societariat is originally a strong featuring of the cooperativesspirit in which customers are sharing common interests.This is the case of Banque Populaire which is a cooperativebanking Group, and develops the values of citizenship,close partnership, and solidarity.

When you are a Sociétaire you are an actor

of the bank existence, contributing to the capital and to the necessary means of its development.The Board of chairmen of the Bank is constituted bySociétaires.

What is a Part sociale?

The Sociétaires of the Banques Populaires own 100 % of the capital of the Bank.The parts sociales are nominative shares of the capital open to any person.They are always refunded to their nominal value.They normally pay a yearly dividend.They also include a right of vote to name the successive boardof chairmen, and validate the main decisions taken by the bank.Yearly general assembly of the sociétaires.

When requested, only a limited number of shares is allocatedto each client.Parts sociales may be refunded at first demand (one day notice).

8. Parts Sociales