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Collaboration Update 10.5 Solution Overview
Clay Ostlund Consulting Systems Engineer Lead
August - 2014
Experience is Everything
Voice Endpoints
Cisco 7800 Series
• Ideal for Knowledge Workers
• Campus-based and remote teleworkers
• Two/Four Lines Keys
• Backlit gray scale pixel-based display
• Fixed keys for commonly used functions
• 7821 - 10/100 PC Ethernet
• 7841 – 100/1000 PC Ethernet
• Audio for Video Communications
• Cisco Jabber Desk Phone Control
• Ideal for Knowledge Workers
• Campus-based and remote teleworkers
• Five Lines with Tri-color (grayscale) LED’s
• Easy-to-Use
• High-resolution, widescreen VGA backlit grayscale display
• Fixed keys for commonly used functions
• Gigabit Ethernet for Multimedia Communications
• Audio for Video Communications
• Cisco Jabber for Windows supports HD video
• Cisco Jabber Deskphone Control
Cisco IP Phone 8811
Cisco IP Phone 8841
• Ideal for Knowledge Workers
• Campus-based and remote teleworkers
• Five Lines with Tri-color LED’s
• Ease-of-Use
• High-resolution, widescreen VGA backlit color display
• Fixed Keys for Commonly Used Functions
• Gigabit Ethernet for Multimedia Communications
• Audio for Video Communications
• Cisco Jabber for Windows supports HD video
• Cisco Jabber Deskphone Control
Cisco IP Phone 8851
• Knowledge Workers, Administrative Staff,
Managers, and Executives
• Additional Ease-of-Use Features:
• Cisco Intelligent Proximity for BYOD
• Import Contacts and Call History from Cellular Line
• Move Audio Path During Active Voice and Video calls on Smartphones and tablets**
• Charge Smartphone from USB Port
• Increase Responsiveness and Productivity With
Easier Access
• Optional Key Expansion Modules
• Up to 72 additional line/feature keys for
administrative staff, managers, executives
Cisco IP Phone 8861
• Knowledge Workers, Administrative Staff, Managers and
Executives
• Additional Ease-of-Use Features:
• Cisco Intelligent Proximity for BYOD
• Import Contacts and Call History from Cellular Line
• Move Audio Path During Active Voice and Video calls on Smartphones & Tablets**
• Charge Smartphone and Tablets from 2 USB Ports
• Bluetooth, Gigabit Ethernet, 2 USB, & WiFi
• Increase Responsiveness and Productivity With Easier
Access
• Optional Key Expansion Modules
• Up to 108 additional line/feature keys for
administrative staff, managers, executives
Intelligent Proximity
• Intelligent proximity is a capability that enables automatic detection of an end user device registered to
CUCM as a user comes within a certain range of an endpoint .
• As it detects the device it immediately allows them to view and share content from their own device.
• Today with your DX650, using blue tooth technology, your cell phone pairs up with the endpoint you are
using at your office. This will allow personal contact lists, phone books, etc. to pair with your DX650.
Intelligent Proximity
1. Cell Phone appears at the end of the line list as a separate line with a mobile device icon
2. Contacts from the iPhone appear integrate with the phone contacts in the contacts drop down menu
3. Contact from the iPhone
4. Contact local to the DX650
DX650 specific
Distributed/Centralized call recordings DX650 screen shot
Flexible DSCP allows …
Move call?
Yes No
Intelligent Proximity
1. Cell Phone appears at the end of the line list as a separate line with a mobile device icon
2. Contacts from the iPhone appear integrate with the phone contacts in the contacts drop down menu
3. Contact from the iPhone
4. Contact local to the DX650
Communications Suite 10.x Updates
10.X – Key New Features
• New Softkey Template for Phones with Feature Hardkeys
• Cluster-wide Certificate Support & 2048 Encryption
• SAML Single Sign On
• SIP Best Effort Early Offer
• Daylight Savings Time Rules
• New Self Care portal
• Directory Search in Self Care
• Prime Collaboration Deployment
• Prime License Manager
• Video Voicemail
• Video on Hold
• Jabber Guest
• Self-Provisioning
• Video Codec Support
• URL Dialing
• Gateway Recording
• Collaboration Edge
New “Edge” Strategy
Collaboration Edge
• Fully-Featured User Experiences Outside the Network
• Security Choice – No VPN Client Required
• Register to Cisco Unified CM and Business Edition
• Simple Remote User Licensing
• Included in UCL Enhanced, CUWL Standard, and Pro Bundles
Internet Internet
C Series EX Series MX Series
PC
Mobile
Making Employees as Effective Outside as they are Inside the Organization
IP Voice / Video Network Topology
Teleworkers
Jabber
External Partners
Expressway™ Server
UCS
C220 M3
3
8
2
7
1
654
CONSOLE!
Internet
WAN/LAN Network
UCS
C220 M3
3
8
2
7
1
654
CONSOLE!
PSTN
Branch Locations
Automatic Replication
ASA Firewall (AnyConnect VPN)
Expressway™ Client
Collaboration Edge Architecture
Internet
Expressway™ Traversal
Server
Inside Firewall
(Intranet)
DMZ Outside
Firewall
(Public
Internet)
Expressway™ Traversal
Client External
Endpoint
Internal
Endpoint
Jabber
1. Expressway Traversal Server is installed in DMZ. Expressway Traversal Client is installed inside the enterprise network
2. The Expressway Client initiates a traversal connection through the firewall to specific ports on the Expressway Server
3. Expressway Client supplies credentials which are authenticated by Expressway, securing these connections
4. Once the connection has been established, a tunnel is created. The Client sends keep-alive packets to the server to
maintain the active connection
5. Upon receiving an incoming call, Expressway Server passes along the incoming call request to Expressway Client over
the existing tunnel
6. Expressway Client receives the incoming call request and routes the request to the called endpoint
7. The call is established and media traverses the firewall securely over an existing traversal connection
Collaboration Edge Architecture
Desktop Tablet Smartphone Web Fixed
Mac OS X
Windows iPad iOS 6.1
iPhone iOS 6.1
Android 4.2
Jabber Public to
Enterprise (P2E)
Jabber SDK
EX Series
MX Series
C Series
Jabber Desktop Jabber Mobile Jabber Mobile Jabber P2E
Jabber SDK TelePresence
Expressway system support… Login, Automatic Location Discovery, TLS security, and ICE client
Expressway enabled clients
Cisco UCCX – Client Update
UCCX – Finesse
Finesse Benefits
• Web Based
• Gadget Support
• Finesse API
• Workflow Integration
• MediaSense Integration
1
9
UCCX – Finesse
Call Control Buttons
Administrators define which
call variables to include
Call Context
Make Call, Answer/End, Hold/Retrieve,
Consult, Transfer/Conference, & Keypad
UCCX – Finesse
Out of the box feature-rich desktop
Reduced TCO – Thin Client
Integrate 3rd party browser-based app
without development
Customize out of the box desktop Changing out of the box gadgets
Adding 3rd party gadgets, integrating into CRM apps
Build your own, using Finesse standard Web API
Open Social Gadget based Desktop
Cisco Finesse Web Services
UCCX – Multi-Session Chat
UCCX –Unified Intelligence Center
UCCX –Unified Intelligence Center
UCCX –Unified Intelligence Center
UCCX –Unified Intelligence Center
Jabber 10.5 - Update
Jabber 10.5
• Reset Jabber – To initial install state
• Personal Ringtone
• Hunt Group Support
• Call Pickup Support
• Video Call Quality – Updated Video Driver
• Audio Call Quality – G.722
• Plantronics Call Control Integration
• Jabra Call Control Integration
• Self-View
• Screen Sharing – Without Audio Path
• IM Do Not Disturb
• IM Notifications
• Spellcheck
• New Emoticons
• Persistent Chat Rooms
• Call Statistics
Jabber 10.5
New Version Updates
Services & Support Transition
ESW / UCSS-> Transition Software SMARTnet – ESW
• 24x7 TAC (Technical Assistance Center) Support
• Minor Software Updates
Software Subscription – UCSS
• Major Software Updates
--------------------------NEW------------------------
SWSS – Software Support Services
• Software Warranty, Support, and Upgrades
• 24x7 TAC (Technical Assistance Center) Support
• Minor version bug fix software updates (ex. 9.1, 9.2, 9.3)
• Major software updates (ex. 9.3 -> 10.1 -> 11.0)
• Available in 1yr, 3yr, or 5yr
• Discounts are available for 3yr or 5yr contracts
Business to Consumer Video
Jabber Guest
“AMAZON MAYDAY”
Consumer
Public Internet Public Internet
Contact Center
Enterprise
User
Jabber Guest
Jabber Guest
• Standards Based Communication (WebRTC)
• Streamlined User Experience
• Uses Existing Collaboration Edge Technology
• Better Placed to Upsell to Clients
• Interaction improves Client Satisfaction
• More Effective customer interaction
• Face-to-Face is a “Game-Changer”
Video Endpoints
Unified Communications Manager (UCM)
• As easy as voice
• Accessible on every pane of glass
• Better than being there
Cisco Strategy for Intelligent Video Collaboration
Endpoints - It’s all about the Experience
Unified
Communications
Manager
Quiet Room Small Room Medium Room Large Room Training-/Board Room/ Auditoriums
MX200 G2 – 42’’ MX300 G2 – 55’’ MX700 – 55’’ MX800 – 70’’
Full integrated solutions – Easy, consistent and scalable
SX20 SX80
SX10
Component solutions – Customize to fit business specific needs or cost targets
DX Series
Cisco Collaboration Desktop Portfolio Optimized for every desk
DX70 DX80 DX650
From traditional space-saving
form factors to larger
engaging displays
Features that integrate
desktop collaboration
Easy-to-install and easy-to-use
with a consistent experience
Professional grade
collaboration for all users
Cisco DX Series
DX650 DX80 DX70
Apps
Full Cisco UCM
compatibility
Professional grade and
interoperable video
On-screen controls. No
additional interface
needed
Power-Over-Ethernet, no
additional power supply needed
WebEx and Jabber and
other business apps Apps
Full Cisco UCM
compatibility
On-screen controls. No
additional interface
needed
WebEx and Jabber and
other business apps
View and share content.
Interact on screen.
Integrates with 3rd party
peripherals. Reuse of
components
Full Cisco UCM
compatibility
On-screen controls. No
additional interface
needed
View and share content.
Interact on screen.
Apps WebEx and Jabber and
other business apps
Integrates with 3rd party
peripherals. Reuse of
components
PC/Mac display with
touch
Professional grade and
interoperable video
Professional grade and
interoperable video
The DX Series User Interface
Shortcuts to calling
favorites
Instant see missed calls
Dial a number or call
contacts
Presence status
Settings
DX650 “Doing for the desktop phone what the
smart phone did for mobile devices”
1080p30 camera Integrated collaboration at the
desktop
Compact size for limited spaces
DX650
7-inch, 1024x600 LCD
Capacitive touchscreen
External camera support
Features • POE support (class 3/4)
• Integrated handset
• Number pad for digit dialing
• Hard keys for Hold, Conference,
Transfer and end call functions
• Gigabit Ethernet connectivity
• 802.11 a/b/g/n wireless
• Bluetooth radio and USB ports
provide expandability
• Dual Independent Display support
• Wall-mountable with accessory kit
HDMI Output
Integrated collaboration at the
desktop
Compact size for limited spaces
DX70 - Front
14-inch, 1920x1080 LCD
Capacitive touchscreen
Microphone positioned
for optimal pickup
Speaker
Soft buttons for
Audio Volume
And Mute
Power/lock button
Features • 802.11 a/b/g/n wireless and
Gigabit Ethernet connectivity
• Bluetooth and USB (including a
high-current side port for charging
tablets and smart phones)
• Peripheral support offers many
options for personalization
• Android 4.1 and Google Play
Store access for third-party
applications
• HDMI Input for PC/Mac Display
and Content Sharing
• Tiltable Document Camera
• VESA (100 and 75) mount support
1080p30 with 65° FOV
“Source”
button
Main I/O Panel
Flip Cover to conceal
connector panel
Kensington Security Slot
Rear Foot allows extended
tilt for touch collaboration (range of 20°- 85°)
DX70 - Rear
Rubber Pad for stability
and acoustical isolation
Easy-Access
Side Panel
1080p30 with 65° FOV
Delivering immersive face-to-face
experience at the desktop
Invisible technology allows the
user to focus on the meeting
DX80 - Front
23’’ 16:9 Touch Screen
Dual array
microphones
Speakers
On mute indicator
Power/lock button
“Source”
button
USB input
Volume rocker
Magnetic cover lid
(3x USB, HDMI-in, Ethernet)
Inclinable stand 38°-85°
Mute button
DX80 - Rear
DX70 / DX80 - Sharing
Your PC/Mac display, phone and video in one screen The source button instant swap between environments
Power supply (optional) 2,5x optical
+ 2x digital zoom
Power over Ethernet + (PoE+)
15W operating
8W standby
USB
HDMI (Video out) Reset button and debug (μUSB)
HDMI or VGA (video in)
Mic20 (Audio in)
Line out
(mini-jack 3,5 mm)
SX10 – Solution overview
Compact unit with camera and microphone
Codec specifications; 1080p30 / 720p30+WXGA5p
SIP Only
UCM and VCS registration
SX10 Kit Wall mount bracket
Display bracket (optional)
Remote control
and new on screen menu
Set delivered with
• SX10 unit • Remote control • Wall mount kit • Integrated mic
Cisco Quick Set Series – SX20
The Cisco TelePresence SX20 Quick Set turns any small
team meeting room with an existing HD display into a
TelePresence-enabled room. High quality, easy to use
and available at a price point suited to those just
starting out with video. With the easy addition of the
SX20 Quick Set to any HD display, you are ready to
meet.
Product Features:
• Addition of a SX20 Quick Set transforms a flat-
panel display into a 1080p high definition meeting
space.
• Simple, intuitive connections make setup as easy
as connecting a DVD player.
• The Cisco TelePresence System SX20 Quick Set and
provides up to 1080p30 and 720p60 resolution for a
high quality meeting experience.
High-end integrated speaker
system optimized for voice
Internal mic +
two external table mics
55 inch display
High quality LED Screen
8 x zoom
72 HFOV
Integrated Cable Management
MX200/300 G2
MX200 G2 MX300 G2
High-end integrated speaker
system optimized for voice
Internal mic +
two external table mics
42 inch display
High quality LED Screen
5 x zoom
83 HFOV
Integrated Cable Management
Both MX200 G2 / MX300 G2 ships with
Cisco Touch 10 as default User
Interaction
Floor stand The default mounting option for the MX200/300 G2. It allows for a quick
an trouble free installation. It comes with an integrated cable management system that enables an easy and clutter free setup.
Table stand* For a compact and flexible
setup. Place on a sideboard in lounge areas or on a table in small rooms.
Wall mount For a compact setup that does not take up any floor space.
Ideal if a higher system is required.
Mounting Options MX200/MX300 G2
Wheel base Allows for a more flexible setup. Ideal for project and
team spaces where the areas are frequently rearranged. 8 cm taller then floor stand.
*Table stand only for MX200 G2
MX700/800 – Best experience for large rooms
Fully integrated Intelligent Video Collaboration for large meeting rooms Designed to enable medium to large multipurpose meeting spaces with advanced collaboration capabilities.
All in one collaboration experience, installed and connected in less than one hour.
New innovations for the greatest experience • First to market with embedded speaker tracking (optional)
• The best video quality in the market built on the SX80 and the Precision 60 Camera video technology
• Amazing audio experience designed for large rooms by placing speakers above displays and connectivity for up to 8 microphones
• Rich content sharing with Intelligent Proximity or additional displays
• Support for H.265 video in ptp calls / 5-ways H.264 Multisite
High utilization and easy of use Enable high utilization at any type of collaboration sessions, whether it is local meetings or audio/video/web conference.
Intuitive and consistent touch user interface makes it easy to manage your collaboration sessions
Floor stand – free stand*
The default mounting option for the MX700.
It allows for a quick an trouble free installation.
It comes with an integrated cable management
system that enables an easy and clutter free setup.
Wall mount
For a compact setup that does not take up any
floor space. Ideal if a higher system is required.
Floor stand – wall secured*
For a compact setup that does not take up much floor
space. Systems goes flat against the wall, weight on
the floor. A mounting bracket is mounted to the wall,
making sure the system doesn´t tip forward.
*Floor stand mounting option includes both free stand and wall secured
Flexible mounting options
MX700/800 – Best experience for large rooms
Fully integrated Intelligent Video Collaboration for large meeting rooms Designed to enable medium to large multipurpose meeting spaces with advanced collaboration capabilities.
All in one collaboration experience, installed and connected in less than one hour.
New innovations for the greatest experience • First to market with embedded speaker tracking (optional)
• The best video quality in the market built on the SX80 and the Precision 60 Camera video technology
• Amazing audio experience designed for large rooms by placing speakers above displays and connectivity for up to 8 microphones
• Rich content sharing with Intelligent Proximity or additional displays
• Support for H.265 video in ptp calls / 5-ways H.264 Multisite
High utilization and easy of use Enable high utilization at any type of collaboration sessions, whether it is local meetings or audio/video/web conference.
Intuitive and consistent touch user interface makes it easy to manage your collaboration sessions
SX80 – Flexibility for any demanding scenario
Flexible Codec platform that can be adapted to any use case:
- Tailor the audio and video behaviour through TC Console
- Integrate the codec with external 3rd party equipment with a rich and robust API
Audio and video connectivity to fit in to large rooms and advanced scenarios:
- Audio: 8 microphones w/mute, 4 line in and 6 line out
- Video: 3 display outputs and 5 video inputs
SX80 – Powerful integrator codec With the SX80 Integrator Packages, you reduce the need for external equipment and the overall cost of larger meeting rooms The power to drive 5 video inputs, 3 screen output, 8 microphones, all in one compact 1U form factor Powerful video engine with 5-way individually transcoded H.264 MultiSite, 1080p H.265 PtP. All with very low latency Extensive Audio support with 8 microphone inputs with individual echo cancellation and multiple line in/line out
3 x Ethernet
3 Video out
2 x HDMI
1 x DVI/I
5 Video in
3 x HDMI
1 x DVI/I
1 x S-video/Composite (muxed w/DVI)
2 x USB
8 mics w/mute 4 Line in 6 Line out
SX80 - Touch 10
Speaker Track 60
Product Features:
• 1080p60, 10x optical / 20x digital
• Fast switching between active speakers
• Precision tracking and face detection
• Compatible with C Series and future
