Embed Size (px)
Citation preview
APWA 2016 PWX 8/18/2016
1
How Digitization is Changing Public Works
APWA 2016, Minneapolis August 28-31City of HelsinkiPekka HenttonenKari Vuorinen
How Digitization is Changing Public WorksContents:Finland and Helsinki brieflyTransparency, local democracy and participationOpen data, Helsinki Region InfoshareOpen feedback systemE servicesIntelligent ParkingDigital Parking EnforcementMaintenance information management
APWA 2016 PWX 8/18/2016
2
Source:The Guardian 2016 July 28https://www.theguardian.com/world/2016/jul/28/norway-finland-move-mountain-halti-halditsohkka-highest-peak
Norway considers giving mountain to Finland as 100th birthday present
Helsinki-Minneapolis 4375 miles
APWA 2016 PWX 8/18/2016
3
European Union 28 countries
Innovation Top 10
APWA 2016 PWX 8/18/2016
4
City of Helsinki
Open and Smart Hometown
Photo: M
atti Tirri
APWA 2016 PWX 8/18/2016
5
Public Works Department Video
APWA 2016 PWX 8/18/2016
6
Transparency and democracy
• By law, municipal records are public in Finland.
• By law, anyone can request any public document.
• The City’s policy is to communicate proactively and anticipatorily about decision-making.
• Finland ranked 1st in World Press Freedom Index (2014)
• Finland ranked 3rd by Transparency International
Pho
to: A
rno
de la
Cha
pelle
APWA 2016 PWX 8/18/2016
7
Local democracy and participation
Helsinki is increasing local democracy and promoting resident participation.
Tools and measures:
• Electronic channels for interaction and participation: “Tell it onthe map”, Service Map, Feedback, Ruuti.net
• Residents’ evenings and city planning events for residents • Citizen initiatives• Cooperation with non-governmental organizations and neighbourhood
associations • Development of local democracy: local participation pilot projects,
participatory budgeting
APWA 2016 PWX 8/18/2016
8
Ravintola-päivä
OpenHelsinki
Know-how
Int’l networks
Smart City success
The foundation for the Digital City is ready
Helsinki RegionInfo-share
Open data Easy access Free of charge No limitations
R&D activities Decision making Visualization
Data journalism Apps development
APWA 2016 PWX 8/18/2016
9
Open data from the Helsinki Metropolitan Area for you to use freely
http://www.hri.fi/en/about/
Helsinki’s Open Ahjo
APWA 2016 PWX 8/18/2016
10
http://www.veropuu.fi/helsinginostot/
Work in progress
© Jussi Hellsten , Helsinki 365.com
APWA 2016 PWX 8/18/2016
11
One entity for digital services and
solutionsExperiments andservice design
On all devices
Self-service and automation
Digital services development guide
Users participate in service development
Digital Helsinki
Analytics
Community-based solutions
Intelligent Helsinki
Smart environment
Smart citizens
Smart administrationSmart living
Smart economy
Smart transport
Boyd Cohen, Smart City Wheel
District heating and coolingenergy metering
Education,Environmental education,Digital participation
Open Ahjo, HRI,Open data, 6Aika,Hackathons
Public transport, MaaS,Traffic situation data
Slush; GE Healthcarestart-up campus;Games cluster; Health technology
Restaurant Day, Services that utitilise opena data, e.g., Blindsquare; Aurat kartalla.
APWA 2016 PWX 8/18/2016
12
MaaS - Mobility as a Service
Partner coders• eServices for the citizens
Helsinki AmsterdamBarcelona BerlinManchesterRome
• The founded services can be freely utilised in other cities
APWA 2016 PWX 8/18/2016
13
Restaurant Day
Cleaning Day
Nifty neighbour
Aurat-kartalla.c
om
Open knowledge Finland
Maps Blindsquare
Innovations of the city community
www.restaurantday.org/en
APWA 2016 PWX 8/18/2016
14
APWA 2016 PWX 8/18/2016
15
Current situationThe citizen has to find the services he or she needs by going through the diverse processes of the different departments.
ObjectiveThe City operations are standardised.
The leadership is developed.
Centralised services for the citizens.
?
eServices 2.0
- Composes My Data
- Gate to other information
- Learns about the user and anticipates service needs and contents
APWA 2016 PWX 8/18/2016
16
• Main objectives of the Helsinki IT Programme 2015-2017
Increase the availability of City eServices
Supportdepartments indevelopment of digital services
Ensure user-orientation and service design in service development
Digital Helsinki Programme
Operational model
• Digitalisation from userneed and demand
• Service designers & ictdevelopers jointly supportdepartments to developservice chains
• Cross-sectoral digitalservices and common data base
APWA 2016 PWX 8/18/2016
17
Developing a digital
foundation
Support for development of digital services
”Helsinki Lab”
•Low threshold•Visibly in a central location•Professionals present•Experiments, trainings, events, demos
Interactive planning and observation
•Go to places where things are happening•> Schools, day-care centres, libraries, transport vehicles, health stations, culture halls…
“Open Helsinki Sandbox for companies”
4. Sustainable digital services
3. Enable experiments
2. Actors to sandbox
1. Open data to
sandbox
Interdepartmental cooperation
”DigiHub”•The City’s digital developers under the same roof
Companies, City, Users. FVH, VTT, HSL
APWA 2016 PWX 8/18/2016
18
Analytics
Executive Dashboard
APWA 2016 PWX 8/18/2016
19
Recent projects: Scan car
Licence platescanning process:
1. Scan2. Recoqnise3. Transmute4. Encrypt5. Check6. Action
Recent projects: Use of Google glasses in parking enforcement
Process:1. Automatic licenceplate recoqnition2. Parking fee checking service3. Automatic creation of parkingfine and additional information4. Taking and saving photos of parkingfine5. Information is sent in real time to backoffice
APWA 2016 PWX 8/18/2016
20
Recent projects: E-services 2.0
- New layout - Responsive user interface
• Increase productivity
• Visualizing the collected
data in real-time
• Color-coded shapes on map
• Color indicates time from
data collection
• Zoomable map UI
Idea of real time street information
Data collection
Publishing service
Work management
Real time information
APWA 2016 PWX 8/18/2016
21
• Keep the city moving
• Cleaning year round
• 15 000 towed cars
• Color coded lines and symbols
Case street cleaning
Why is digitization ”must” for all municipalities?
It helps to improve• Service capabilities• Productivity• Effectiveness• Interaction• Democracy
APWA 2016 PWX 8/18/2016
22
Thank you!
Pekka HenttonenDivision [email protected]
Kari [email protected]
