Hilton Atlanta Airport Meeting & Event Resource Guide Our goal is to be Best to Do Business With. There are various stages when we interact with you, the customer. They are: solicitation and marketing, sales and booking, pre-planning, on-site and post-event. Through each of these stages, we focus on the following touch points: creativity, consistency, communication, flexibility and image. To aid you in the planning process, we have compiled the following hotel information. It is a pleasure to assist you with coordinating the many details that are necessary for making the perfect meeting, convention or event a success. Please note that all pricing is subject to change. We look forward to supporting you in planning a successful event. Hilton Atlanta Airport 1031 Virginia Avenue Atlanta, GA 30354 Phone: 404-767-9000 www.atlantaairport.hilton.com

GENERAL INFORMATION.....................................................................................

1

5566677778888999

FUNCTION SPACE AND BANQUETS................................................................... ADVERTISING OPPORTUNITIES.......................................................................... AFFILIATES .............................................................................................................. AIRLINE INFORMATION........................................................................................ Airport Information..................................................................................................... AMENITIES............................................................................................................... AMERICANS WITH DISABILITIES (ADA)........................................................... AUDIO/VISUAL........................................................................................................ AUTOMATED TELLER MACHINES ..................................................................... BABY-SITTING SERVICES..................................................................................... BALLOONS ............................................................................................................... BANKS....................................................................................................................... BANQUET BEVERAGE SELECTION .................................................................... BANQUET CURFEWS.............................................................................................. BANQUET EQUIPMENT .........................................................................................

2

101012121212121313131313141414151515151516161616161717171718181818181819191919192021212121222222222323

BANQUET MENU SELECTION............................................................................ STANDARD BANQUET TERMS AND CONDITIONS ....................................... BELL SERVICES..................................................................................................... BILLING................................................................................................................... BOX LUNCHES....................................................................................................... BUSINESS CENTER ............................................................................................... BUS/BUS COMPANIES.......................................................................................... CAR RENTAL AGENCIES..................................................................................... *CASH PAID OUTS ................................................................................................ *CASH PAYING GUESTS...................................................................................... CELEBRITY/DIGNITARY VISITS........................................................................ *CHECK CASHING PRIVILEGES ........................................................................ CHECK-IN AND CHECKOUT............................................................................... Coat check Services .................................................................................................. COFFEE MAKER .................................................................................................... CONCIERGE............................................................................................................ CONVENTION CENTER ATLANTA.................................................................... Corkage ..................................................................................................................... CREDIT CARDS...................................................................................................... CREDIT POLICY..................................................................................................... CURRENCY EXCHANGE...................................................................................... DANCE FLOOR....................................................................................................... DECORATIONS ...................................................................................................... DEPOSITS................................................................................................................ DIAGRAMS ............................................................................................................. DIETARY REQUIREMENTS ................................................................................. DIRECTIONS TO THE HOTEL.............................................................................. DISTRESSED PASSENGERS................................................................................. DOCTORS ON CALL.............................................................................................. DRUG STORES ....................................................................................................... DRY-CLEANING .................................................................................................... eEVENTS ................................................................................................................. ELECTRICAL .......................................................................................................... ELEVATORS ........................................................................................................... EMERGENCY PROCEDURES............................................................................... ENTERTAINMENT................................................................................................. ENVIRONMENTAL COMMITMENT ................................................................... EXHIBITS ................................................................................................................ FAX MACHINES..................................................................................................... FAX NUMBERS ...................................................................................................... FIRE CODES............................................................................................................ FITNESS CENTER .................................................................................................. FLAGS...................................................................................................................... FLORAL/FLORIST.................................................................................................. FREIGHT ELEVATOR............................................................................................ GENERAL MANAGER........................................................................................... GIFT CERTIFICATES............................................................................................. GIFT IDEAS............................................................................................................. GOLF COURSES INFORMATION ........................................................................ GRATUITIES........................................................................................................... GROUP CHECK-IN, ARRIVALS AND DEPARTURES ......................................

3

242425252525262626262727272728282828292929293034343435353536363636363737373738383838393939393939404040

GUEST LIST MANAGER....................................................................................... GUEST ROOMS ...................................................................................................... GUEST ROOM DELIVERIES................................................................................. GUEST SERVICE HOTLINE.................................................................................. HHONORS FLOOR ................................................................................................. HOSPITALITY DESKS........................................................................................... HOTEL FACTS/HISTORY...................................................................................... HOTEL MAP............................................................................................................ HOUSEKEEPING .................................................................................................... IN CONJUNCTION WITH (ICW’s)........................................................................ INDEMNIFICATION............................................................................................... IN-ROOM DINING.................................................................................................. INTERNET SERVICES ........................................................................................... KEY CARDS............................................................................................................ KEY HOTEL CONTACTS ...................................................................................... KIOSKS .................................................................................................................... KOSHER................................................................................................................... LAUNDRY/VALET................................................................................................. LINEN SELECTION................................................................................................ LIQUOR LAWS ....................................................................................................... LOAD-IN/LOAD/OUT ............................................................................................ LOADING DOCK.................................................................................................... LOCAL INFORMATION ........................................................................................ LOST AND FOUND ................................................................................................ LUGGAGE STORAGE............................................................................................ MANAGER ON DUTY (M.O.D.) ........................................................................... MAIL SERVICES .................................................................................................... MASTER ACCOUNTS............................................................................................ MEDICAL FACILITIES/SERVICES...................................................................... MEETING ROOM CAPACITIES ........................................................................... MEETING ROOM DELIVERIES ........................................................................... MEETING ROOM RENTAL................................................................................... MEETING ROOM SET STANDARD..................................................................... MUSIC/MUSICIANS............................................................................................... NEWSPAPERS/PUBLICATIONS........................................................................... PACKAGE ROOM................................................................................................... PARKING................................................................................................................. PERSONALIZED ON-LINE GROUP PAGE (POG).............................................. PETS (Policy) ........................................................................................................... PHOTOGRAPHY..................................................................................................... PIANOS .................................................................................................................... POOLS...................................................................................................................... POST-CONVENTION MEETING .......................................................................... POST EVENT REPORT .......................................................................................... POSTING OF EVENTS ........................................................................................... PRE-CONVENTION MEETING............................................................................. PRINTING SERVICES............................................................................................ PRODUCTION GUIDELINES................................................................................ PRODUCTION CREW MEALS.............................................................................. PUBLIC TRANSPORTATION................................................................................ PYROTECHNICS ....................................................................................................

4

40404141414242424242424343434444444545454545464646464647484949494950505052

RADIOS/PAGERS/NEXTELS ................................................................................ REGISTRATION ASSISTANCE ............................................................................ REGISTRATION DESKS........................................................................................ RESERVATIONS RAPID! ..................................................................................... RESTAURANTS/LOUNGES .................................................................................. RESTAURANT RESERVATIONS ......................................................................... RESTROOMS........................................................................................................... RESUMES ................................................................................................................ RIGGING.................................................................................................................. ROBES...................................................................................................................... ROPES/STANCHIONS............................................................................................ SAFES/SAFE DEPOSIT BOXES ............................................................................ SECURITY............................................................................................................... SHIPPING AND RECEIVING ................................................................................ SHOE SHINE ........................................................................................................... SHOPPING............................................................................................................... SIGNAGE/BANNERS ............................................................................................. SITE INSPECTION/PRE-PLANNING.................................................................... SMOKING................................................................................................................ SOUND SYSTEM.................................................................................................... SPECIAL MEAL REQUESTS................................................................................. STORAGE ................................................................................................................ SUITES..................................................................................................................... SUNRISE/SUNSET.................................................................................................. TAXES...................................................................................................................... TAXICABS............................................................................................................... TEAM MEMBER RECOGNITION ........................................................................ TELEPHONES/TELECOMMUNICATIONS ......................................................... THEME PARTIES.................................................................................................... TOURS/SIGHTSEEING .......................................................................................... TUXEDOS/FORMAL WEAR ................................................................................. VOICE MAIL ........................................................................................................... WEATHER............................................................................................................... WHEELCHAIRS...................................................................................................... WIRED PAYMENT ................................................................................................. WORSHIP SERVICES............................................................................................. ZIP-OUT CHECKOUT ............................................................................................

5

GENERAL INFORMATION The Hilton Atlanta Airport hotel is perfect for business or pleasure. The only Atlanta airport hotel to receive the AAA 4-Diamond Award 20 consecutive years, We are located minutes from Hartsfield-Jackson Atlanta International Airport and the Georgia International Convention Center. The hotel is ten minutes from Atlanta's downtown business and entertainment district including the Georgia World Congress Center, Philips Arena and the Georgia Dome. The Hilton Hotel complimentary shuttle service is provided to and from the airport, including the Airport Marta Station, Atlanta’s light rail system. Local companies such as Delta and Wachovia are a short distance from the hotel. The downtown business district, the Georgia State Capitol, Georgia World Congress Center, the World of Coca-Cola, Underground Atlanta and Turner Field, Zoo Atlanta, Stone Mountain, Six Flags Over Georgia, and the shopping district of Buckhead are a short drive away. The 17-story four-diamond Hilton Atlanta Airport hotel features deluxe accommodations and professional service with a warm and inviting atmosphere. All hotel guest rooms feature The Hilton Serenity Bed including the Hilton Suite Dreams mattress and box spring, dust ruffle, Hilton serenity linen, down duvet and down pillows. Coupled with our triple paned windows, hotel guests experience the ultimate in comfort and quiet. For hotel guests demanding comfort and privacy, we offer our Executive Level accommodations, featuring our Executive Lounge which serves complimentary weekday continental breakfast and evening hors d'oeuvres. The Hilton Atlanta Airport hotel state-of-the-art fitness facility by Precor, indoor and outdoor pools and whirlpool gives guests a number of ways to unwind after a long flight or a challenging day on the road. The hotel has three restaurants that offer a variety of dining options. The Finish Line is our sports bar where you can catch the latest score while refueling for the day ahead. Magnolia Grill offers breakfast, lunch and dinner in a casual, open atmosphere. A stay at the Hilton Atlanta Airport hotel would not be complete without dinner in Andiamo, our signature Italian trattoria and martini bar. If you're on the go, stop by The Coffee Bar for Starbucks coffee and a Krispy Kreme doughnut. If you prefer a quiet night in your room, there is also the benefit of 24 hour Room Service. The Hilton Atlanta Airport hotel is committed to helping each guest be their best...we look forward to having you stay with us! The Hilton Atlanta Airport …where inspiration takes flight. FUNCTION SPACE AND BANQUETS Catering Menus available separately. The Hilton Atlanta Airport is your gateway to success. With 34,000 square feet of high-tech conference space, we are able to accommodate small business meetings to enjoyable outcome. Visit us on the web for additional meeting space diagrams and specifications: www.atlantaairport.hilton.com

6

ADVERTISING OPPORTUNITIES The hotel offers groups and their affiliates opportunities to sponsor/advertise during the specified dates of the meeting/exhibit. Your Event Services manager will provide detailed information and can discuss other ideas not listed below: Logo products, e.g., keycards, cocktail napkins, etc. Video Channel Plasma Screens / GoBo’s Banners/Signage Back to Resource Information AFFILIATES Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space will work directly with our Event Services Department. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering/Event Services Department to set up food, beverage and billing arrangements. Back to Resource Information AIRLINE INFORMATION Airline Nationwide Aero Mexico 1-800-237-6639 Air Canada 1-888-247-2262 Air France 1-800-237-2747 Air India 1-800-223-7776 Air Jamaica 1-800-523-5585 Air New Zealand 1-800-262-1234 Air Tran 1-800-247-8726 Alaska Airlines 1-800-426-0333 All Nippon Airways 1-800-235-9262 American Airlines 1-800-433-7300 America West Airlines 1-800-235-9292 Austrian Airlines 1-800-843-0002 British Airways 1-800-247-9297 Continental Airlines 1-800-525-0280 Delta 1-800-221-1212 Frontier 1-800-432-1359 Japan Airlines 1-800-525-3663 Jet Blue 1-800-538-2583 KLM Royal Dutch Airlines 1-800-447-4747 Korean Air 1-800-438-5000 Lufthansa 1-800-645-3880 Midwest Airlines 1-800-452-2022 Northwest (Domestic) 1-800-225-2525

7

Northwest (International) 1-800-447-4747 Qantas 1-800-227-4500 Singapore Airlines 1-800-742-3333 Southwest Airlines 1-800-435-9792 United Airlines 1-800-521-0810 US Air 1-800-428-4322 Varig 1-800-468-2744 Virgin Atlantic 1-800-862-8621 AIRPORT INFORMATION The nearest airport is the Hartsfield-Jackson Atlanta International Airport located 1.5 miles, approximately 5 minutes from the Hilton Atlanta Airport. Click on this link http://www.atlanta-airport.com/ for additional information. The Hilton Atlanta Airport provides complimentary transportation to/from Hartsfield-Jackson Atlanta International Airport approximately every 15 minutes from 5:00 am– 11:00pm. For service from 11:00pm -5:00am, please contact our Concierge at extension 45 to make transportation arrangements or use the Airport Courtesy Phone located at Baggage Claim for pick up requests. Due to airport construction, the current location for guest pick-up is at the Pink Courtesy area, located across the road from South Baggage Claim. Back to Resource Information AMENITIES The Room Service department is happy to service your group gift and amenity needs. You may choose from the list of amenities below or advise your Catering/Event Manager of your specific preferences or budgeting guidelines. All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service gratuity is currently 23%. Standard delivery fee is $4.00 Back to Resource Information AMERICANS WITH DISABILITIES (ADA) The Hotel represents that the Hotel facilities being rented or reserved by you including guest rooms, common areas and transportation services are, and will be, in substantial compliance with applicable public accommodation obligations under the Americans with Disabilities Act. You agree that one week in advance of your event, you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space. You agree that you will be responsible for the procurement and payment of all charges for any and all auxiliary aids. We will, upon your request, furnish you with the names of businesses you can contact to obtain these aids. You also agree to be responsible for compliance with the ADA in the set up and conduct of meetings for your event. Back to Resource Information AUDIO/VISUAL Presentation Services, our audiovisual company, brings over 20 years of experience in the field of audio visual to your meeting at the Hilton Atlanta Airport. Our Director of Audiovisual Event Technology is, Clay Meares and may be reached by dialing 404-559-6894 or visit them at http://partner.psav.com/HiltonAtlantaAirport.aspx

8

Back to Resource Information AUTOMATED TELLER MACHINES There is an ATM conveniently located in the hotel lower lobby. There are also ATM locations in Atlanta at all major bank locations. Back to Resource Information BABY-SITTING SERVICES The Hilton Atlanta Airport is not affiliated with any type of baby sitting service. Please contact our concierge at extension 45 if you would like help finding a service online. Back to Resource Information BALLOONS There is a $75.00 clean up fee for the use of helium balloons. All helium tanks must be in an approved safety stand or cart. There must be prior written approval for the use of all displays and/or decorations proposed by guests. Please see the Banquet Event Order (BEO) for other specific contractual information. Balloonacy 1836 Georgian Terrace Chamblee, GA 30341 404-351-0538 balloonacyatlanta@mindspring.com www.balloonacyatlanta.com Balloons and Events over Atlanta 739 Trabert Avenue, Atlanta, GA 30318 404-231-3090 or 404-231-3096 sales@balloonsover.com www.balloonsover.com Back to Resource Information BANKS Wachovia 590 South Central Avenue] Hapeville, GA www.wachovia.com (404) 865-2610 Hours: Monday-Friday, 9a.m. – 4p.m. Saturday 9a.m. – 12p.m. Bank of America 1876 Princetown Avenue College Park, GA www.bankofamerica.com

9

(404) 559-6070 Hours: Monday - Thursday 9a.m.-4p.m. Friday 9a.m.-6p.m. Back to Resource Information BANQUET BEVERAGE SELECTION The Hilton Atlanta Airport offers a choice of standard and premium beverages on banquet bars. The following is a list of beverages currently offered by our beverage department for banquets. As the availability of some of the items vary, this list may or may not be complete and is subject to change. Specialty items are available upon request. Standard Brands: Canadian Club, Jim Beam, Tanqueray, Bacardy Superior, Cutty Sark, Jose Cuervo Especial, Hiram Walker, Martini & Rossi, Skyy Vodka, Beer: Heineken Lager, Coors light, Michelob Ultra Wine: Cabernet Sauvignon, Chardonnay, White Zinfandel Assortment of Soft Drinks, Mineral Waters and Fruit Juices Premium Brands: Crown Royal, Maker's Mark, Tanqueray No.10, Bacardi Superior, Johnnie Walker Red Label, Sauza Hornitos, Hiram Walker, Martini & Rossi, Stolichnaya Beer: Heineken, Budweiser, Amstel Light Wine: Cabernet Sauvignon, Chardonnay Merlot, White Zinfandel Assortment of Soft Drinks, Mineral Waters and Fruit Juices All banquet bars serve wines by the glass, domestic and imported beers, soft drinks, juices, mineral water, and non-alcoholic beers and wines. Blended drinks and champagne by the glass are available upon request. Back to Resource Information BANQUET CURFEWS In accordance with Georgia liquor laws, all alcoholic beverage sales will begin Monday through Saturday at 11:30am and conclude at 1:30am ; Sunday beverage sales may not begin before 12:30pm and must conclude by 12:00am. Back to Resource Information BANQUET EQUIPMENT Items in our banquet inventory are for your use at no additional charge. Any equipment requested not in inventory, which have associated costs, will be passed on to your group. Please note the hotel does not carry the following items: 72” round tables; 96” x 30” tables For more information on banquet equipment, please see your Catering/Event Manager. Back to Resource Information

10

BANQUET MENU SELECTION We request that banquet menus, room arrangements, and other details pertinent to your convention be submitted to your Catering/Event Manager 14 days prior to your conference date. We are happy to custom design menu proposals for your group and assist in selecting the proper menu items and program arrangements to ensure a successful event. Specialty and theme parties may be designed to meet your particular needs. Special meal requests can be accommodated. Please advise your Catering/Event Manager in advance with any special dietary requirements. Back to Resource Information STANDARD BANQUET TERMS AND CONDITIONS 1. ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function space assigned indicates the space is tentatively being held and will be held on a definite basis upon signing of the Banquet Event Order (“BEO”). The terms and conditions of any group sales or catering sales agreement previously signed regarding this event remain in force and the BEO is intended to provide specific function/event information in support of the original agreement. If for any reason the function space reserved is not available for your event, you agree that we may substitute space of appropriate size and comparable quality for your event. If you plan to print or publish the assigned space, please contact us first to confirm the room assignment. 2. GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours (3 business days) before your event, you must inform us, in writing, of the exact number of people who will attend your event. The arrangements set forth on the reserve side of your BEO will serve as the final arrangements for your event. The services, products, fees, etc. as noted will be provided at the time of your event and you will be charged based on the event guarantee that you give us or the number of people indicated at the time you signed the sales agreement or the BEO, whichever is greater. We will not undertake to serve more than 5% more than this guaranteed minimum. 3. LABOR CHARGE: If the guaranteed number for your event is less than 20 persons, we will add a $100 labor charge to your account. This will be used to cover our costs of the event and will not be distributed as a service charge or gratuity to our employees working at your event. 4. OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your guests, invitees and other persons vacate the designated event space at the end time indicated on the final BEO. You further agree to reimburse us for any overtime wage payments or other expense incurred by us because of your failure to comply with these regulations. 5. GRATUITY & SERVICE CHARGE: 13% of the food and beverage total plus applicable state or local tax will be added to your account as a gratuity and fully distributed to servers, and where applicable, bussers and/or bartenders assigned to the Event. An additional 10 % of the food and beverage total, plus any applicable state or local tax, will be added to your account as a service charge. This service charge is not a gratuity and is the property of the Hotel to cover discretionary costs of the Event. 6. PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at the time of your event. We will communicate these increases to you in advance. We will require written confirmation that you agree to pay

11

these increased prices. Alternatively, we, at our option, may in such event make reasonable substitutions in menus and you agree to accept such substitutions. 7. SET UP CHARGES. Should extensive meeting room set-ups or elaborate staging be required, there will be a set-up charge to cover Hotel costs and additional labor. If equipment is necessary that exceeds Hotel’s inventory, then you agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any damage caused to any Hotel property as a result of drayage related to your event, whether caused by you, your agents, employees, or contractors. 8. OUTSIDE FOOD AND BEVERAGE: Due to Georgia state law, you may not bring into the Hotel alcoholic beverages. You must obtain prior approval from us before you bring in any food or non-alcoholic beverages from outside sources. A Hold Harmless Agreement and Liability Insurance are required if food or beverage products not purchased and served by Hotel staff are brought in for consumption by your guests. Service fees will apply to any outside food or beverage served in our function space regardless if Hotel labor is required. 9. AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel facilities being rented for you including guest rooms, common areas and transportation services will be in compliance with our public accommodation requirements under the Americans with Disabilities Act. You agree that you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space at least two weeks prior to your event. You agree to pay all charges associated with the provision of such aids by the Hotel. 10. PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any advertisements or promotional materials in connection with your function which specifically reference the Hilton name or logo. Hilton does not offer or accept any terms or conditions which provide commissions, rebates, HHonors points or other forms of compensation related to revenue for food, beverage, room or equipment rental. 11. CANCELLATION: You may cancel this Agreement only upon giving written notice to us. The parties agree and understand that in the event of a cancellation, our actual damages would be difficult to determine. Therefore, you agree to pay the liquidated damages outlined in your sales agreement, if any, or the guarantee amount as set forth in paragraph 2 or 3 , whichever is greater. As products and services must be purchased and scheduled in advance, notification seven (7) business days or less before the event will require all charges (including labor and service fees, rentals and applicable taxes) for the final guarantee or contracted number of guests will be charged. Additional damages may be owed for cancellation of your sleeping room contract. 12. CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state and local laws including health and safety codes and federal anti-terrorism laws and regulations including compliance with the provisions of 29 CFR part 470, and our rules, copies of which are available from the hotel’s sales department. Group agrees to cooperate with Hotel and any relevant governmental authority to ensure compliance with such laws. You assume full responsibility for the conduct of all persons in attendance at your event and for any damage done to any part of our premises during the time of your event. Should you require any rigging services for this event, all such services must be arranged through the in-house AV provider or the Hotel and you will be responsible for all costs associated therewith. Back to Resource Information

12

BELL SERVICES Our bell services department is responsible for the movement of your luggage and the delivery of all non-food and beverage amenities and golf bag handling/storage. Porterage charges will be set forth in your contract. The current rate is $6.00 per person, plus state tax, and is subject to change. Departure notices and bag pulls should be coordinated with our Concierge or Catering/Event Manager). Back to Resource Information BILLING Should you require a master account for billing purposes, please complete and return our credit application. Upon approval, master accounts will be assigned per your instructions. Please be sure to advise your Catering/Event Manager in advance for any specific instructions on how you would like your bill organized. We recommend on-site daily review with the Group Billing Coordinator. Back to Resource Information BOX LUNCHES Box lunches are available through the Events/Catering Department. We can help you create your own customized lunch. If you wish to order box lunches for your group, your Catering/Event Manager will arrange the order for you and provide delivery to your specified location on the property. Back to Resource Information BUSINESS CENTER Whatever your business needs are, they can all be accommodated through our in-house, self-service Business Center located on the Lobby level. Our Business Center is open 24 hours per day, 7 days per week. For large quick printing or copying jobs, we recommend calling: FedEx Kinkos 1992 Mount Zion Rd, Morrow, Georgia 30260 US (15 minute south of the hotel) www.fedex.com (770) 478-6648 phone (770) 478-6649 fax Kinkos is open Monday through Sunday from 6a.m. until 12:00a.m. Back to Resource Information BUS/BUS COMPANIES MTI Limo & Shuttle 2581 Sullivan Road College Park, GA 30337 404-669-0900 customerservice@mtilimos.com www.mtilimos.com

13

Back to Resource Information CAR RENTAL AGENCIES Following are the three Hilton Atlanta Airport preferred companies, their locations and contact numbers. . Hertz Rent-A-Car 800-654-3011 (404) 530-2925 Hartsfield Jackson Atlanta International Airport Avis Rent-A-Car 800-321-3712 (404) 530-2706 Hartsfield Jackson Atlanta International Airport Budget Rent-A-Car 800-527-0700 (404) 530-3000 Hartsfield Jackson Atlanta International Airport Back to Resource Information *CASH PAID OUTS Groups with pre approved credit will arrange cash transactions prior the event to ensure required currency will be available. Federal law restricts the amount to maximum of $2,000 per day. All cash transactions must be posted to a group or guest account. Guest and/or authorized group representative signature is required on all paid-outs. Back to Resource Information *CASH PAYING GUESTS In the event a hotel guest does not have a major credit card to secure his/her room, the Hilton Atlanta Airport will require full payment in advance for room and tax charges. In addition, there will be a $60.00 per day refundable deposit for incidental charges. If the guest does not wish to establish credit for incidental charges, the guest room phone will be restricted to room-to-room calls. All room folio charges from the Food and Beverage outlets and movie charges will also be restricted. Back to Resource Information CELEBRITY/DIGNITARY VISITS Rest assured your celebrities or dignitaries will be treated with the utmost confidentiality. Your Catering/Event Manager is happy to work with you to accommodate any needs you have. Back to Resource Information *CHECK CASHING PRIVILEGES Hotel guests may cash checks at the Front Office up to a maximum of $50.00 per day or $100.00 per stay. The check must be imprinted with the guest’s name and address and made out to Hilton Atlanta Airport. Identification may be required. Back to Resource Information

14

CHECK-IN AND CHECKOUT Hotel check-in is 3p.m., and checkout is 12p.m. (All guests arriving before 3p.m. will be accommodated as rooms become available. Our Guest Service Department can arrange to check luggage for those guests arriving early when rooms are not available and for guests attending functions on departure day.) Early Departure Your guests will have the opportunity to confirm their departure date at check-in. Once this departure date has been confirmed, there will be a $50.00 early departure fee assessed in the event the guest departs prior to their confirmed departure date. Late Departure Late checkouts are available upon request and subject to availability. Please contact the Front Desk directly to discuss availability and associated fees. Satellite Check-In Satellite check-in is available. The following conditions must be met in order to be eligible for consideration; arrival manifest provided 3 days in advance of major arrival. The success of a satellite check-in is very dependant on the hotel's occupancy the evening before and flow of your arrival manifest. Your Catering/Event Manager will be able to discuss these issues in more detail to determine if this is the correct solution for your arrival. Zip Checkout With zip checkout, your room folio is provided at your door early in the morning of your departure. Simply verify the charges, use the television remote or dial extension 5134 to check-out. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. Back to Resource Information COAT CHECK SERVICES A Fee of $75.00 (service charge) is applicable for each coat room attendant required for your event. One coat room attendant is required for each 100 guests. 24 hr notice prior to event needed. Back to Resource Information COFFEE MAKER The Hilton Atlanta Airport is pleased to provide all guests with a deluxe coffee maker and gourmet coffee in each guest room. This exclusive coffee system features our new Lavazza Grand Filtro blend from world-renown Lavazza, Italian’s leading premium roaster. This full-flavored, aromatic cup offers fruity, overtones, fragrance and rich body. It’s complemented by our custom designed Cuisinart dual-cup, single brew coffee maker. An AM delight for any discerning coffee lover. Back to Resource Information

15

CONCIERGE The Hilton Atlanta Airport Concierge team is here to make your stay more productive and enjoyable. For area attractions, transportation needs, ticket information and/or dining options, please dial 45 for assistance and reservations. Back to Resource Information CONVENTION CENTER ATLANTA Georgia World Congress Center 285 Andrew Young International Blvd., NW Atlanta, Georgia 30313-1591 404-223-4000 contactus@gwcc.com Approximate Taxi Cost 30.00 Georgia International Convention Center 2000 Convention Center Concourse College Park, GA 30337 (770) 997-3566 www.gicc.com Travel Time: 10 minutes Approximate Taxi Cost $12.00-$15.00 Back to Resource Information CORKAGE A Corkage Fee Of $18.00 Plus Tax and Gratuity Will Be Charged For All Alcoholic Beverages (Wine, Spirits And Liquor) For Sizes Larger Than 0.375 Liter. Beverages Items Less Than 16oz, i.e. Beer or Non Alcoholic Beverages are subject to a $2.00 corkage fee per unit/bottle/can/container. All corkage fees are subject to a 23% service charge and applicable sales taxes. Please consult your Catering/Event Manager for additional details. Back to Resource Information CREDIT CARDS The Hilton Atlanta Airport accepts most major credit cards including American Express VISA Diners Club Discover Master Card Back to Resource Information CREDIT POLICY Unless you have established credit in advance with us, you will pay the entire contract price in cash or by certified check at least three business days prior to your function or by

16

personal bank check two weeks prior to your function. If you would like to establish credit, please contact your Catering/Event Manager. Back to Resource Information CURRENCY EXCHANGE The Front Desk will exchange most currencies for registered guests only at prevailing bank rates. If a large amount of money is to be exchanged, we strongly recommend handling the exchange through your home bank. Back to Resource Information DANCE FLOOR The Hilton Atlanta Airport is pleased to provide a dance floor for your special occasion. Our dance floor is comprised of 3’ x 3’ sections, buildable in a variety of sizes and shapes. Please inquire with your Catering/Event Manager for additional details. Back to Resource Information DECORATIONS Please contact your Catering/Event Manager for a description of items available as well as complete party package menus. We are happy to suggest ideas on novel favors, souvenir menus, printed programs, creative ice carvings, theme food presentations, and room accent decor and specialty linens. We are not responsible for any loss or damage to property belonging to you or your attendees and do not maintain insurance covering it. All displays and/or decorations will be subject to our written approval and we reserve the right to contract and charge for hotel staff to provide the labor for any installations or removals of such. Back to Resource Information DEPOSITS Required group Cash Deposits are outlined in your sales contract. Cash Deposits may be made at anytime throughout your stay and placed to your master account balance. Full pre-payment of room and tax is required for guests not wishing to utilize a credit card upon check-in. Back to Resource Information DIAGRAMS Diagrams are available on our website or through your Catering/Event Manager. Please visit us online at www.atlantaairport.hilton.com. Back to Resource Information

17

DIETARY REQUIREMENTS Our Chef will provide meals for your attendees with special dietary requirements. Please advise your Catering/Event Manager if a special meal is required. Advance notice is requested. Back to Resource Information DIRECTIONS TO THE HOTEL The Hilton Atlanta Airport hotel is very conveniently located five minutes from the Hartsfield-Jackson Atlanta International Airport and just ten minutes from downtown Atlanta. Complimentary shuttle service is available to the Atlanta Airport and to Atlanta's MARTA rail service providing public transportation to downtown Atlanta. Shuttle Service from the Atlanta Airport: Follow the signs for ground transportation. Shuttle departs every 15 minutes from the hours of 4:00 a.m 5:00am to midnight 11:00pm and is on call after midnight 11pm. Look for our blue and silver van. Driving Directions: From the North: Take I-85/I-75 South. When the interstate splits, stay on I-85 south to Exit 73 (Virginia Avenue). Turn left onto Virginia Avenue. The Hilton Atlanta Airport is approximately 3 blocks on the left. From the South: Take I-85 North. North on I-85 to Exit 73A (Virginia Avenue). Right onto Virginia Avenue off of exit ramp. The Hilton Atlanta Airport is approximately 3 blocks on the left. Alternately, if traveling on I-75 North from Florida, continue on I-75 North to 285 West to I-85 North and continue on I-85 North to Exit 73A (Virginia Avenue). Right onto Virginia Avenue off of exit ramp. The Hilton Atlanta Airport is approximately 3 blocks on the left. www.atlantaairport.hilton.com Back to Resource Information DISTRESSED PASSENGERS The Hilton Atlanta Airport recognizes and embraces the fact that we are an Airport property. We have supplied our Hotel with several amenities in which a distressed passenger might need when being stranded in Atlanta. The supply list includes: toothbrush, toothpaste, razors, shaving cream, sewing kits and numerous other handy items. Additional items may be found in our lobby area Gift Shop for purchase. DOCTORS ON CALL Concentra Medical Center 3580 Atlanta Avenue Hapeville, GA 30354 (404) 768-3351 Choice Care 791 Oak Street Hapeville, GA 30354 (404) 601-2000

18

Back to Resource Information DRUG STORES CVS Pharmacy. 1043 Cleveland Avenue East Point, GA (404) 767-2034 Kroger Pharmacy 2685 Metropolitan Parkway Atlanta, GA 30315 Open 24 hours/ 1.97 miles from hotel Back to Resource Information DRY-CLEANING – See Laundry/Valet Back to Resource Information EEVENTS Hilton Family’s online booking channel for small groups and meetings. Available 24 hours per day, 7 days a week, this is a convenient way to reserve guest rooms and/or meeting space through the internet. Visit our eEvents site at www.atlantaairport.hilton.com\eevents. Back to Resource Information ELECTRICAL The Engineering Department provides assistance with all your mechanical and electrical needs. Please contact your Catering/Event Manager if you require an electrical services request form to secure additional power and/or labor services. All requests for power requirements are to be communicated to your Catering/Event Manager. A complete production package is also available through your Catering/Convention Services Manager. Please see forms for pricing and ordering. Back to Resource Information ELEVATORS The Hilton Atlanta Airport hotel has four guest elevators located in the lobby across from the Concierge/Bell Desk. In addition, there are three service elevators located throughout the hotel.. Back to Resource Information EMERGENCY PROCEDURES The Hilton Atlanta Airport is fully prepared to handle different types of situations to assist our guests. The following is information on our emergency procedures:

19

The hotel internal emergency number is 44. For immediate response, it is recommended that you call this number. The hotel has an emergency response team 24 hours a day. In the event of an emergency, calling the emergency number 44 or dialing 9-1-1 will initiate the appropriate response. Paramedics, Fire Department, and the Police Department are all located approximately 5 minutes from the hotel. Our Security Department, as well as a small number of other employees, are trained in CPR. Emergency evacuation routes and procedures are located on the inside of all guest room doors. Nearest Emergency Room/Hospital: South Fulton Medical Center 1170 Cleveland Avenue East Point, GA 404-466-1170 Back to Resource Information ENTERTAINMENT The Hilton Atlanta Airport has key contacts in the entertainment industry, which make it possible to assure satisfaction and secure the best local, national, and international talents. Please contact your Catering/Event Manager for assistance in booking entertainment. Back to Resource Information ENVIRONMENTAL COMMITMENT At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to “Reduce – Reuse – Recycle” as much as we can. Back to Resource Information EXHIBITS Please request the hotel’s Exhibit Resource Guide from your Event Services Manager. Back to Resource Information FAX MACHINES Fax machines are available for rent through our in-house Audio Visual Department, PSAV. To arrange a rental, please contact your Catering/Event Manager for assistance or call Clay Meares at 404-559-6894. A fax machine is also available in our self-service Business Center located on the Lobby Level. The Business Center is open 24 hour per day for your convenience. Back to Resource Information FAX NUMBERS For Guests: 404-768-0185 Catering/Convention Services office: 404-767-0844

20

Sales office: 404-767-0844 Reservations office: 404-559-6794 Reservations office TTY 800-368-1133 Back to Resource Information FIRE CODES The following are a few general regulations that typically fall under local fire authorities’ specifications. They should be considered when planning and coordinating space, decorations, etc., in the ballrooms and meeting rooms, as well as all other applicable laws, codes, and regulations. Where exits are not immediately accessible from an open floor area, safe and continuous passageways, aisles or corridors shall be maintained leading directly to every exit and shall be so arranged as to provide convenient access for each occupant to at least two exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to which they are leading. There will not be any setup permitted in front of any exit doors. Staggering of dining tables is not permitted. All room sets must be in compliance with the local Fire Department regulations pertaining to occupancy load, mandatory aisles and ceiling clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking demonstrations, laser exhibits (including tabletop) or extensive productions with staging and props must have a certified permit from the local Fire Marshall. All associated fees for permits, floor plan approval and stand-by fire watch are your responsibility and final approved copies must be received at least three days prior to the event. Every required exit, exit access or exit discharge shall be continuously maintained free of all obstructions or impediments to full instant use of fire or other emergency. No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access thereto, egress there from, or visibility thereof. Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or adjacent to any exit in such a manner as to confuse the direction of the exit. No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or religious purposes, the fire marshal having jurisdiction may permit open flame lighting under such restrictions as are necessary to avoid danger of ignition of combustible materials or injury to occupants. Any furnishings, decorations, and stage settings shall be fire retardant treated and must display certificate of proof. Local fire authorities in advance of event set-up shall approve all extensive production plans. Distance between tables must be equal to or greater than the required aisle width plus 19” for chairs on one or 38” for chairs on both sides.

21

It is ultimately the group’s responsibility to ensure that your event complies with all applicable laws, including, but not limited to fire and safety codes, rules and regulations. Back to Resource Information FITNESS CENTER The Fitness Center is a perfect complement for your convention and meeting needs. Located on the Lower Lobby level, you will find everything you need to relax and indulge during your stay with us. The fitness center offers a full rage of cardio, strength, and conditioning equipment with a large selection of free weights. Both an indoor and outdoor pool is available for both fun and exercise, along with a relaxing whirlpool. Hours of Operation: Health Club: Available 24 hours per day; use your guest room key for access Indoor/Outdoor Pool (weather permitting): Open 6am-11pm daily. Please note there is no lifeguard on duty; swim at your own risk. Back to Resource Information FLAGS Our Banquet Department currently has 4 United States flags and 2 Georgia State flags in inventory. If you require additional flags, please discuss rental costs with your Catering/Event Manager. Back to Resource Information FLORAL/FLORIST Flowering Events 684 Antone Street Suite 105 Atlanta, GA 30318 404-254-4780 lotus@floweringevents.com Delivery fees between $ 25.00 and $ 75.00 Please consult your Catering/Event Manager for assistance with a proposal for your special event. Back to Resource Information FREIGHT ELEVATOR The Freight Elevator services the lobby level banquet areas. The lobby level loading/unloading point is directly behind the Chattahoochee Ballroom. The interior dimensions of this elevator is 5’6”’L x 8’6””W x 9’5”H. Door measurement of 4’0”W x 7.0”H. Capacity of 4,000lbs. The hotel requires an elevator operator be hired during load in and load out at <$35.00 > per hour. Back to Resource Information

22

GENERAL MANAGER Mr. David Piscola is the General Manager of the Hilton Atlanta Airport. Prior to becoming the General Manager, Mr. Piscola was the Operations Manager and has been with Hilton Hotels for over 16 years. Prior to Hilton Atlanta Airport, Mr. Piscola was the Director of Food and Beverage at the Atlanta Hilton, downtown. Mr. Piscola is pleased to welcome your group to the Hilton Atlanta Airport and is accessible at extension 6885. Back to Resource Information GIFT CERTIFICATES A gift certificate is a wonderful way to reward your attendees, staff or sporting event winners. Gift certificates are available for purchase through our Executive Office and are designated for restaurants, lounges, logo shops and guest room charges. Gift certificates are not honored at our retail shops; however, purchases may be made in certain retail shops and signed to the guest room. A gift certificate can be used as a credit to the guest room account. Please contact your Catering/Event Manager for further details. Back to Resource Information GIFT IDEAS http://www.hiltontohome.com/ - The Hilton Serenity Collection http://www.hilton.corplogoware.com/?rep=hilton - Olympic Merchandise http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection Back to Resource Information GOLF COURSES INFORMATION The Canongate Golf Club is a private exclusive club and has opened up its 20 clubs in Atlanta area to you. Golf fees include green and cart fees, access to driving range, clubhouse and dining. Golf club rentals are available. For more information about locations and fees, please contact: Ashley Sims at 770-712-2558 or at Asims@canongategolf.com or visit them at www.canongategolf.com/hospitality. The Browns Mill Golf Course offers you the very best. Scenic fairways, rolling greens, and beautiful sweeping views. The course is open to the public seven days a week. Transportation for your group can be arranged through your Catering/Event Manager in advance. Browns Mill Golf Course 480 Cleveland Avenue SE Atlanta, GA 30354 (404) 366-3573 Open 8am-sunset

23

Golf Course Information Green Fees $20.00 (includes use of a cart) Riders $20.00 Club Rental $25.00 Shoe Rental (sales only) $45.00 Twilight Rate $20.00 Club Twilight Rental $20.00 Repeat Rounds $12.96 (czrt only) All prices subject to change without notice. Back to Resource Information GRATUITIES Informally known as tipping, in the United States tipping is voluntary. Tips are supposed to be rewarded for services performed as well as a supplement to an employee's income (gratitude). Recommendations for housekeeping - $1.00-2.00 per day, Bellman - $1.00 per bag and discretionary for above and beyond services provided for you. Disclosure: all gratuities not outlined in the contract are discretionary. Back to Resource Information Group Reservations Identification Program (G.R.I.P.) Manage room blocks proactively with automated cross-reference of group registration lists against hotel reservations. Automates the process of all reservations booked within or around an associated group block Reduces exposure to attrition Ability to monitor booking pace No charge – it’s FREE Back to Resource Information GROUP CHECK-IN, ARRIVALS AND DEPARTURES The Hilton Atlanta Airport has a specially designed group entrance to accommodate the needs of your group. It has a porte cochére and ample room for bus loading and unloading. It is also conveniently located near the ballrooms and meeting rooms. This area may be reserved and set up for satellite check-in and convention registration, depending on your arrival pattern. All coach arrivals will be directed to the group entrance, as the front entrance becomes easily congested and large movements can be more efficiently accommodated at the group entrance. Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental charges, unless we have agreed to accept a letter of guarantee from your organization, and it is on file at time of check-in. If your guests are arriving via group transportation and an arrival manifest has been supplied, we will be happy to have all of the rooms assigned in advance and key packets

24

prepared. If your guests will be arriving at scattered times throughout the day with no transportation arrangements made or arrival manifest, we will assign rooms on a first-come, first-serve basis. Back to Resource Information GUEST LIST MANAGER An on-line tool provided by Hilton to group customers that allows them to manage their group’s reservations on-line and provides on-line guest list information. For more information, please visit us online at www.atlantaairport.hilton.com Back to Resource Information GUEST ROOMS All guest rooms at the Hilton Atlanta Airport feature items from the Hilton Serenity Collection. The Serenity Bed includes an exclusive Suite Dreams mattress and box springs, Super Topper mattress pad, down-filled comforters, Touch of Down pillows, 350 thread-count sheets and duvet cover, along with custom decorative bed throws and bolster pillows. The Serenity Bath features Crabtree & Evelyn's La Source bath amenities. The hotel’s current bedding breakdown is as follows: Kings - 216 Doubles - 280 Singles - 4 Parlors - 4 Georgia state law and local enforcement of national fire codes mandate that there is a maximum of four guests per room (adults/children). KING/DOUBLE BEDDED ROOMS: Our king and double-bedded guest rooms are beautifully decorated with rich woods and offer views of the downtown skyline or the airport. Each guest room offers a 27-inch screen TV, Hilton Alarm Clock Radio with MP3 connection, chair and ottoman, work desk, high-speed internet access, two-line phones with voicemail, coffee maker, mini-bar, iron, ironing board, and a hair dryer. JUNIOR SUITES: Our oversized junior suites feature expansive windows, offering views of the downtown skyline or the airport with access to the Executive Lounge. Each suite offers a 32-inch screen TV, Hilton Alarm Clock Radio with MP3 connection, sitting area, work desk, high-speed internet access, two-line phones with voicemail, coffee maker and mini-bar. Our handsomely appointed bathroom with separate shower and an extra-deep soaking tub is perfect for soaking after a long day on the road or after exhausting meetings. EXECUTIVE LEVEL: All Executive Level guests enjoy key access to the private Executive Lounge. Start your day off with continental breakfast (Monday through Friday), check email and relax in the evening with hors d'oeuvres (Monday through Thursday), non-alcoholic beverages and honor bar. Our upgraded bath amenities are complete with a curved shower rod and plush

25

bathrobe. Located on the top three floors of the hotel, you will find a 32-inch flat screen TV, Hilton Alarm Clock Radio with MP3 connection, chair and/or ottoman, work desk, high-speed internet access, two-line phones with voicemail, coffee maker, mini-bar, iron, ironing board, and a hair dryer. Back to Resource Information GUEST ROOM DELIVERIES Bell Services delivers non-food or packaged deliveries to the guest rooms. The charge for deliveries is as follows: under the door $1.50 per envelope deliveries inside the room $2.00 for the first item & $2.00 for each additional item. Back to Resource Information GUEST SERVICE HOTLINE Guests with specific needs or requests may pick up a house phone and dial extension 42. A hotel operator will direct your needs to the appropriate hotel contact. Back to Resource Information HAIR SALON Smitty’s Barbershop Hilton Atlanta Airport 1031 Virginia Avenue Atlanta, GA 30354 404-559-6882 Open Mon.-Fri.: 7:00a.m.-5:00p.m. and Sat.: 7:00a.m. – 1:00p.m. Back to Resource Information HHONORS FLOOR Executive Level rooms, located on the top three floors of the hotel, feature The Hilton Serenity Bed and are equipped with coffee makers and complimentary coffee, in-room movies, two 2-line phones with voice mail, high speed internet access and data-ports, hairdryers, iron and ironing board, complimentary USA Today Monday-Friday, video check-out and luxurious bathrobes. Each Executive level room has one king or two double beds and a refreshment center. Additionally, guests have access to the Executive Level Lounge (located on the 17th Floor) where continental breakfast, beverages and light refreshments are available. Back to Resource Information HOSPITALITY DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks are located in the Lobby and in the ballroom pre-function area near the group’s check-in. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Please note that all hospitality desks will be taken down each evening and reset for the next day’s use.

26

Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information HOTEL FACTS/HISTORY The following is a fact sheet for the Hilton Atlanta Airport: Address: 1031 Virginia Avenue, Atlanta, GA 30354 Telephone: 404-767-9000 Facsimile: 404-768-0185 Reservations:1-800-HILTON Website: www.atlantaairport.hilton.com Managed By: Hilton Hotels Corporation Grand Opening: 1989 Last Renovation: 2008 Employees (Full-Time, Part-Time): 200 Awards: AAA Four Diamond Award for 20 consecutive years Back to Resource Information HOTEL MAP Attendees may receive a map in their key packet when they arrive at the hotel. Your Catering/Event Manager can customize the map for your guests to state your group name and show locations and directions for your special functions at $1.00 each. Back to Resource Information HOUSEKEEPING A daily housekeeping service, which consists of general cleaning, takes place between 8 a.m. and 6p.m. Should one of your guests require special times of service, requests may be made directly with Housekeeping or your Catering/Events Manager. The suggested housekeeping gratuity is $2.00 per day. Some groups may have the gratuity rate predetermined in the contract and billed to the master account. Each guest room is provided with several special service amenities either at no charge or for a nominal fee. These items include: an iron and ironing board, coffee makers, refrigerators, hairdryers, bath/shower amenities, and extra pillows. Additional bedding available for children: cribs and rollaways. Please note there is a maximum of four persons (including children) allowed per room. Back to Resource Information IN CONJUNCTION WITH (ICW’S) Any group hosting an In-Conjunction with Event is solely responsible for all charges and activities. The hosting convention must authorize all arrangements for meeting space, assignments, food, beverage, etc.

27

Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space and separate billing, are subject to credit approval. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all ICW’s should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Catering Department to set up food, beverage and billing arrangements. Back to Resource Information INDEMNIFICATION To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the Hotel, Hilton, and the Owner, and their respective employees and agents against all claims, losses or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney’s fees), arising out of or connected with your function, except those claims arising out of the sole negligence or willful misconduct of the hotel. Back to Resource Information IN-ROOM DINING Our In-room Dining is open 24 hours a day for breakfast, lunch, dinner, snacks and beverage service. We are happy to offer convenient doorknob ordering for breakfast service. In-Room Dining can be reached at extension 41 in-house. A variety of amenities are also available through room service. Room service gratuity is 22% and is posted automatically on all checks. There is also a delivery fee of $4.00 per order. Back to Resource Information INTERNET SERVICES The Hilton Atlanta Airport provides numerous Internet Services. Our onsite IT technicians will answer any questions concerning your system. For assistance, please see your Catering/Event Manager Back to Resource Information KEY CARDS Please contact your Catering/Event Manager if you would like keys to any of your meeting, office, or hospitality rooms. If you wish to have a lock changed there will be a $75.00 charge per door/per room and you may be required to sign a hold harmless agreement. Back to Resource Information (Customized) KEY CARDS

28

Please contact your Catering/Event Manager if you would like custom keys for your group. They are an excellent way to market your organization. KEY HOTEL CONTACTS The Hilton Atlanta Airport Managing Committee consists of the following people: General Manager David Piscola, Ext 6885 Director of Business Development Scott Lovejoy, Ext 6829 Director of Finance Petrona Vicente, Ext 6864 Front Office Manager Yon Guerricaechebarria, Ext 6822 Executive Chef Tinakorn Nalampoon, Ext 6866 Assistant Executive Housekeeper Annette McDowell, Ext 6867 Director of Engineering Troy Smith, Ext 6826 Director of Events Carla Policard Bell, CMP, Ext 6833 Director of Catering David Vasquez, Ext 2985 Security/Guest Service Manager Larry Williams Ext 6865_ Back to Resource Information KIOSKS The Hilton Atlanta Airport offers a boarding pass kiosk. Our kiosk is user friendly and you are able to print your boarding pass instantly for over 30 domestic and international airlines. The boarding pass Kiosk is located in the Main Lobby next to the 24 hour Business Center. Back to Resource Information KOSHER We offer a variety of Kosher Meals to our guests. These meals are prepared for us by Kosher Gourmet - Star K certified – Glatt Kosher and are “Glatt Kosher”. Please ask your Catering/Event Manager for kosher suggestions. Back to Resource Information LAUNDRY/VALET Laundry services are available by dialing extension 45. Garments picked up prior to 8:30 a.m. are returned to guests by 6p.m. the same evening. Garments picked up after 8:30 a.m. will be returned the following day by 6p.m. Please note that there is no service on the following Holidays: Memorial Day, July 4, Labor Day, Thanksgiving, Christmas and New Year’s Back to Resource Information LIMOUSINE SERVICES Arrangements may be made to have a group VIP transported. MTI Limo & Shuttle 2581 Sullivan Road College Park, GA 30337 404-669-0900 customerservice@mtilimos.com www.mtilimos.com

29

Hilton Atlanta Airport can also arrange limousine transfers and can be reached at Extension 45. Back to Resource Information LINEN SELECTION A variety of table linens are available for your various functions. If you desire specialty linen, or would like quotes on theme-coordinated linens and chair covers, please consult your Catering/Event Manager. Linen colors: Napkins Tablecloths White White 90”x90”, 120” Orange Burgundy 90”x90” Dusty rose Dusty rose 90’x90” Green Black Tuxedo Stripe 120” Cream Cream 90”x90”, 120” Blue Copper with Vines 120” Red Black Back to Resource Information LIQUOR LAWS The State of Georgia has strict liquor laws that must be followed by the Hilton Atlanta Airport. Because the hotel is only licensed-authorized to sell and serve alcoholic beverages that were purchased by the Hilton Atlanta Airport, no group may bring in their own alcohol to be served. The legal drinking age in Georgia is 21 years old. Your Catering/Event Manager may provide a copy of some of the applicable State of Georgia liquor laws upon request. Back to Resource Information LOAD-IN/LOAD/OUT (Production, Décor and Staging) Please refer to the Production Guidelines. Back to Resource Information LOADING DOCK The loading dock is located off the service drive pass the building on Virginia Avenue. The hours of operation are from 7 a.m. – 5p.m. There are no deliveries or load-in/load out between the hours of 5 p.m. and 7a.m. unless previously arranged with your Catering/Event Manager Dimensions: 2 Bays 9’0” Wide 11’0” Tall Doorway Open

30

Clearance to Service Elevators Blast Header 7’0” Doorway 6’10” Wide 7’0” Tall Back to Resource Information LOCAL INFORMATION The Metropolitan Atlanta area offers a rich variety of things to see and do, from fine arts and entertainment to the finest shopping in the Southeast. Atlanta Botanical Gardens 404-876-5859 Piedmont Avenue at The Prado, Midtown Atlanta Tranquil oasis bordering Piedmont Park. Tropical, desert and endangered plants from around the world are shown year-round in the Fuqua Conservatory. Hours: Tuesday – Sunday, 9:00a.m. – 6 p.m. www.atlantabotanicalgarden.org Atlanta Cyclorama 404-658-7625 Grant Park – Georgia and Cherokee Avenues, S.E., Atlanta The 1864 Civil War Battle of Atlanta revolves around you, literally, in this immense painting in the round. Completed in 1885. Open Tuesday – Sunday 9:00 a.m. – 4:30 p.m. Atlanta History Center 404-814-4000 130 Paces Ferry Road, N.W., Atlanta Visitors can explore “Gone With The Wind” and the Civil War, civil rights, and much more at the Atlanta History Museum. Then tour two historic homes, the 1928 Swan House and the Tullie Smith Farm, an 1840s plantation farmhouse and outbuildings. The site also offers beautiful gardens and nature trails. Hours: Monday – Saturday 10:00 a.m. – 5:30 p.m., Sunday 12:00 noon – 5:30 p.m. www.atlhist.org MODA – Museum of Design Atlanta 404-688-2467 Peachtree Center, Marquis Two, 285 Peachtree Center Avenue, Atlanta MODA is the only museum in the southeast devoted exclusively to the study and celebration of all things design. MODA regularly features exhibitions on architecture, industrial and produce design, interiors and furniture, graphics, fashion and more! International Gift Shop. Hours: 11:00 a.m. – 5:00 p.m. Tuesday – Saturday www.museumofdesign.org Atlanta Motor Speedway Tours 770-946-3931 P.O. Box 500, Hampton, GA 30228 Tour the famous Atlanta Motor Speedway and glimpse behind the scenes of one of the premier motor sports facilities in the country. Atlantic Station 404-888-4900 17th Street at I75/I85, Atlanta Atlantic Station is the national model for smart growth and sustainable development. Picture a community with unsurpassed architectural quality, a fusion of functionality and finesse that combines an attractive mix of affordable, middle-income, and up-scale

31

housing with world-class restaurants, theaters, and retailers. Hours: Vary www.atlanticstation.com CNN Center 404-827-2300 One CNN Center – Marietta Street at Techwood Drive, Atlanta Visit the news and entertainment center of the Atlanta-global headquarters of Turner Broadcasting, CNN and Headline News Studio. Tours available daily between 9:00 a.m. and 5:00 p.m... Reservations are highly recommended. www.cnn.com/tour/atlanta Chastain Park 404-733-4900 4469 Stella Drive, N.W., Atlanta Outdoor concert venue featuring top name entertainment. Fernbank Museum of Natural History 404-370-0960 767 Clifton Road N.E., Atlanta Fernbank is a 150-acre environmental/education complex which include a major Museum of Natural History, a Science Center, Planetarium and Observatory and the Fernbank Forest. Fox Theatre 404-881-2100 660 Peachtree Street, N.E., Atlanta Listed on the National Register of Historic Places, this 1929 Moorish/Egyptian/Art Deco fantasy hosts a wide range of live performances, plus a summer movie series. Year-round tours provided through the Atlanta Preservation Center, 404-876-2041. Georgia Aquarium 404-581-4000 225 Baker Street Atlanta, GA 30313 The Georgia Aquarium in Atlanta, Georgia, is the world’s largest with more than eight million gallons of water and the largest collection of aquatic animals. The mission of the Georgia Aquarium is to be an entertaining, educational and scientific institution featuring exhibits and programs of the highest standards, offering engaging and exciting guest experiences and promoting the conservation of aquatic biodiversity throughout the world. For additional information, visit www.georgiaaquarium.org. Georgia Dome 404-223-8687 One Georgia Dome Drive, N.W., Atlanta The world’s largest cable supported dome offers hosted tours open to the public. Tours are available Tuesday – Saturday 10:00 a.m. – 4:00 p.m. and Sunday Noon – 4:00 p.m. Tours begin every hour on the hour. Home of the Atlanta Falcons. Georgia State Capital 404-656-2844 Capitol Hill at Washington Street, Atlanta Native gold tops the dome of Georgia’s Capitol, an 1889 building that houses natural science displays, a Hall of flags and a Hall of Fame honoring outstanding Georgians. Open Monday – Friday 8:00 a.m. – 5:00 p.m., closed weekends. Group tours of 15 or more. Governor’s Mansion 404-261-1776 391 West Paces Ferry Road, N.W., Atlanta

32

Greek Revival style with very fine collection of Federal Period furnishings. Tuesday – Thursday 10:00 a.m. – 11:30 a.m. Time change during holiday events. Golf Touch 45 There are excellent courses within 10 – 20 minutes of the Hotel. Please contact our Concierge for recommended courses and tee times. High Museum of Art 404-733-4400 1280 Peachtree Street, N.E., Atlanta 24-hour info line 404-733-4444 Houses European and American paintings, African, decorative and twentieth-century art, photography, graphics, and “ABOUT MASKS, “a gallery for kids of all ages. Hours: Tuesday – Saturday 10:00 a.m. – 5:00 p.m., Sunday Noon -5:00 p.m. Closed Mondays and holidays. Jimmy Carter Library and Museum 404-331-0296 1 Copenhill Avenue, Atlanta President Jimmy Carter’s life and administration, and the office of the presidency itself, are portrayed through films, videos and displays. Hours: Monday – Saturday 9:00 a.m. – 4:45 p.m., Sundays Noon – 4:45 p.m. Kennesaw Mountain National Battlefield Park 770-427-4686 Old Highway 41 and Stilesboro Road, Marietta, Georgia The site of a crucial engagement in the 1864 Civil War Battle of Atlanta, the park’s 2,882 acres hold a small museum with a 10-minute slide program, picnic sites, and hiking trails. Hours 8:30 a.m. – 5:00 p.m. Little Five Points 421-B Moreland Avenue, Intersection of Moreland and Euclid Avenue, Atlanta Nestled between two of Atlanta’s turn-of-the century residential neighborhoods, Little Five Points has been called Atlanta’s “Village” for its unique array of businesses, events and people. The Margaret Mitchell House 404-249-7012 990 Peachtree Street, Atlanta The apartment where Margaret Mitchell wrote Gone With The Wind will be preserved while the rest of the building houses exhibit about the book, movie, Atlanta and the life of Miss Mitchell. Hours: Open seven days a week (except for Christmas Eve, Christmas Day, New Year's Day and Thanksgiving Day.) Tours are given continuously from 9:30 a.m. until 5:00 p.m. They observe holiday hours Noon- 5PM on Martin Luther King Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Columbus Day and Veterans' Day. www.gwtw.org Martin Luther King, Jr. Center 404-893-9882 450 Auburn Avenue, N.E., Atlanta Visit The King Center site and Dr. King’s grave, birth home of Dr. King and Ebenezer Baptist Church where he preached. Basic King Center tours are self-guided. Birth home tours available. Hours: 9 a.m. – 5:30 p.m. daily. Historic Oakland Cemetery 404-658-6019 248 Oakland Avenue, S.E., Atlanta

33

Confederate soldiers, Union troops, Georgia governors, Atlanta mayors, “Gone With The Wind” author Margaret Mitchell, and Grand Slam golfer Bobby Jones are among those buried in the 1850 cemetery. The Visitor’s Center is open Monday – Friday, 9 a.m. – 5 p.m. Philips Arena 404-878-3000 1 Philips Drive, Atlanta Atlanta Hawks basketball team, Thrashers hockey team, concerts and attractions. 20 minutes by MARTA subway. Six Flags Over Georgia 770-739-3400 7561 Six Flags Road, S.W. at I-20 West, Mableton, GA Six Flags Over Georgia guests can enjoy more than 100 spectacular rides and over 15 delightful shows. Thrill to rides such as Z-Force, Splash water Falls and the Mind Bender. Or relax in the quiet, soothing motion of the River Carousel. Southeastern Railway Museum 770-476-2013 3595 Old Peachtree Road, N.W., Duluth, GA Over 70 pieces of rolling stock including vintage steam locomotives, historic wooden cars, and Pullmans (including the 1911 car “Superb” used by President Harding), can be seen up-close at this 12-acre site. April – November, open Saturdays 10 a.m. – 4 p.m. and third Sunday of each month, noon – 5:00 p.m. Stone Mountain Park 770-498-5600 Highway 78, Stone Mountain, GA The world’s largest exposed mass of granite. The surrounding park of 3,200 acres encompasses swimming, fishing, tennis, gold, sky lift, and other activities. Attractions open June – August 10 a.m. – 9 p.m.; September – May 10 a.m. – 5:30 p.m. Turner Field 404-522-7630 755 Hank Aaron Drive, S.W., Atlanta Home of the Atlanta Braves baseball team, concerts and attractions. Seven miles North on I-85. Underground Atlanta 404-523-2311 50 Upper Alabama Street, S.W., Atlanta Six city blocks in the heart of Atlanta have been transformed into a spirited urban marketplace featuring 12 spectacular restaurants, over 100 specialty shops and entertainment emporiums, as well as streetcar merchants. Shops open Monday – Saturday 10 a.m. – 9:30 p.m.; Sunday Noon – 6:00 p.m. White Water Park 770-424-9283 250 N. Cobb Parkway, Marietta, Georgia The South’s largest park with nearly 40 scenic acres of water adventures themed from around the world: Atlanta Ocean, Bahamas Bob-slide and other attractions from relaxing to high thrill! All ages with separate kid areas. Woodruff Arts Center 404-733-4500 1280 Peachtree Street, N.E., Atlanta The Robert W. Woodruff Arts Center includes four fine arts companies offering Atlanta and the Southeast the finest in visual and performing arts. Included are The Alliance

34

Theatre Company, The Atlanta College of Art, The Atlanta Symphony Orchestra and The High Museum of Art. The World of Coca-Cola 404-676-5151 121 Baker Street, Atlanta The story of Coca-Cola – past, present and future is told through fascinating exhibits, an eye popping collection of memorabilia, classic radio and television advertisements, a fanciful representation of the bottling process and a futuristic soda fountain that you “must see to believe.” Shop from the largest selection of Coca-Cola brand merchandise in the Coca-Cola Trade Mart. Hours: 9am – 5pm, Closed Easter, Thanksgiving and Christmas Day www.woccatlanta.com Yellow River Wildlife Game Ranch 770-972-6643 4525 Highway 78, Lilburn, Georgia Over 600 native Georgian animals, some of them rarely seen roam these 24 wooded acres on this wildlife reserve to be petted and photographed. Open Monday – Friday from 9:30 a.m. – 5 p.m. Zoo Atlanta 404-624-5600 800 Cherokee Avenue, S.E., Atlanta Among the 10 oldest zoos in the nation, Zoo Atlanta has one of the best reptile collections in existence, a major collection of primates and a children’s petting zoo. Open Monday – Sunday from 9:30 a.m. – 4:30 p.m. Back to Resource Information LOST AND FOUND It is the policy of Hilton Hotels Corporation to make every effort to return any found property to its rightful owner. All found property in the hotel will be recorded, stored, and disposed of, whether it is found in a guestroom, public space, or any other area of your hotel. We will make every attempt to determine the legitimate owner and return the found property. If the owner cannot be determined within ninety days (or other time period specified by local law), the found property will be disposed of in accordance with the state law. If no local or state law exists, or these agencies decline involvement, the property shall be returned to the finder. This policy does not apply to minor items found on the property such as a toothbrush, ladies hosiery, cigarettes, etc. Back to Resource Information LUGGAGE STORAGE Based upon availability, a banquet/meeting room may be set aside to store hand carry luggage for individuals leaving later in the day. It is requested that the travel staff supervise these items, as they will be stored at your own risk. Back to Resource Information MANAGER ON DUTY (M.O.D.) For your convenience, a Manager on Duty is available 24 hours a day, 7 days a week and can be accessed via the guest service hotline at extension 42. Back to Resource Information

35

MAIL SERVICES Stamps are available for sale at the Gift Shop. For shipping materials, please see our Concierge or visit the self-service Business Center located on the Lobby Level. If you have a large number of items that need to be mailed or require additional shipping materials, we suggest calling UPS or FedEx (see below). FedEx Kinkos also provides additional shipping services FedEx Kinkos 1990 Mount Zion Rd, Morrow, Georgia 30260 US (15 minute south of the hotel) (770) 478-6648 phone (770) 478-6649 fax Kinkos is open Monday through Sunday from 6a.m. until 12:00a.m. The United States Post Office is located in Hapeville and can be reached at 800-ASK-USPS. Their hours are 9a.m. – 5p.m. Monday through Friday. Back to Resource Information MASTER ACCOUNTS See Sales Agreement. Back to Resource Information MEDICAL FACILITIES/SERVICES Medical Services facilities nearby: Urgent Care/Emergency Room Concentra Medical Center

3580 Atlanta Avenue Hapeville, GA 30354 (404) 768-3351 7am – 12 midnight Mon-Fri

South Fulton Medical Center

1170Cleveland Avenue East Point, GA 30354

(404) 466-1170 Open 24 hours Hospital South Fulton Medical Center 1170Cleveland Avenue

East Point, GA 30354

36

(404) 466-1170 Open 24 hours Ambulance South Fulton Medical Center Dial 9-1-1 Back to Resource Information MEETING ROOM CAPACITIES Please visit us online at www.atlantaairport.hilton.com for a complete hotel floor plan and meeting room capacity information. Back to Resource Information MEETING ROOM DELIVERIES For small exhibits, when a drayage company is not being used, standard boxes or packages to and from the exhibit area will be delivered by the hotel bell staff or Conference Services staff for a charge of $1.00 per envelope or folder, $2.00 per box/per move or $0.50 per pound up to 200 pounds; pallets are charged at a flat rate of $100 per pallet over 200 pounds. Back to Resource Information MEETING ROOM RENTAL Please refer to sales contract. Back to Resource Information MEETING ROOM SET STANDARD Standard meeting rooms include the following items: Banquet or classroom tables and chairs Linens Pads and pens or pencils Ice water Lectern Basic meeting room set up is complimentary. Depending upon the extent of the setup requirements, additional charges may be incurred. Please contact your Catering/Event Manager for miscellaneous/electrical charge price sheets. All meeting rooms are set non-smoking. Back to Resource Information MUSIC/MUSICIANS The Hilton Atlanta Airport has key contacts in the entertainment industry which make it possible to secure the best local, national, and international talents. Please contact your Catering/Event Manager for assistance in booking entertainment.

37

Back to Resource Information NEWSPAPERS/PUBLICATIONS Newspapers available in our Gift Shop are: Wall Street Journal New York Times USA Today Atlanta Journal Constitution They are delivered to the Gift Shop prior to opening at 7a.m. The USA Today is delivered to guest rooms five days a week Back to Resource Information PACKAGE ROOM Packages may be shipped to the Hilton Atlanta Airport through our Receiving Department. Hours for the receiving dock are Monday through Friday, 7am-5pm unless other arrangements have been made. When addressing packages to the hotel, please include the following: Company/Organization Name Attention: (Event Service/Catering Manager) Hilton Atlanta Airport 1031 Virginia Avenue Atlanta, GA 30354 Hold for Arrival: Group Name and Contact Name Arrival Date Please note, due to limited storage space, we cannot accept packages more than three (3) days prior to the start of your event. For additional arrangements, please consult your Catering/Event Manager. Back to Resource Information PARKING The Hilton Atlanta Airport offers self-parking on the north side of our building. Self-parking is $3.00 per hour, maximum $14.00; overnight guest parking is $10.00 per night. We also offer valet parking at a $14.00 flat rate per day. If you are planning a large movement or delivery of rental cars for a specific group event or activity, please advise your Catering/Event Manager so that specific parking may be reserved. Back to Resource Information PERSONALIZED ON-LINE GROUP PAGE (POG) POG is a personalized web page for your attendees to book reservations directly online. Available at all Hilton Family properties

38

Customize with your program Customize with your logo No charge – it’s FREE Back to Resource Information PETS (POLICY) Service animals are always welcome and must be accommodated. The Hilton Atlanta Airport is a pet-friendly hotel. All guests must inform us in advance of travel including pets. There will be a non-refundable $50.00 deposit required for all guest rooms for up to (2) pets. Additional pets will result in a $25.00 add-on fee per pet. Pets must be crated or caged when left unaccompanied by travelers. The Hotel also provides amenities for pets on request. Such items include pet beds and animal treats. The Hotel retains the right to enter any guest room due to disturbances from pets of any type. Due to local health laws, no pets, other than service animals, are allowed in any food establishment at the Hilton Atlanta Airport. Back to Resource Information PHOTOGRAPHY Photography can be an important part of any meeting or social event. For photography assistance, we recommend you contact. Love Story Photography Richard Lauter (770) 662-0786 Back to Resource Information PIANOS The Hilton Atlanta Airport has 1 piano for use in the Grand Ballroom area. Pianos are provided at $125 which includes tuning prior to use. Please allow 3 days advance notice for the use of our piano. Please note that there is an additional labor fee of $100.00 if you request a piano to be placed on top of portable staging. If your group requires additional pianos or pianos in outdoor/alternate locations, your Catering/Event Manager can rent them from an outside source. Back to Resource Information POOLS The Hilton Atlanta Airport features both an indoor and outdoor swimming pool for your enjoyment. Pool hours are 6am-11pm daily. Children under 16 must be accompanied by a parent or guardian at all times. Please note: There is NO lifeguard on duty at either pool: swim at your own risk.

39

Back to Resource Information POST-CONVENTION MEETING We encourage our customers to meet with our General Manager during or after the meeting to provide and review feedback. Your Event Manager will coordinate a convenient time. Back to Resource Information POST EVENT REPORT For meetings and conventions with more than 100 rooms on peak night, your Event Manager will complete a Post Event Report. This report details room pick-up and food and beverage revenues. Back to Resource Information POSTING OF EVENTS All in-house events will be posted on our electronic reader board system. For special advertising or postings, please consult your Catering/Event Manager for rates and availability. Back to Resource Information PRE-CONVENTION MEETING In order to introduce our clients to the key contacts of the hotel, we would like to arrange a pre-convention meeting a day or two prior to your main group arrival. Please advise your Catering/Event Manager as to who will attend from your organization and what a convenient time would be for this meeting (time ranges from 30 minutes to one hour). Please note that for smaller groups, a smaller more personalized meeting may be set up involving key operational department heads. Back to Resource Information PRINTING SERVICES FedEx Kinkos 1990 Mount Zion Rd, Morrow, Georgia 30260 US (15 minute south of the hotel) (770) 478-6648 phone (770) 478-6649 fax Kinkos is open Monday through Sunday from 6a.m. until 12:00a.m. Back to Resource Information PRODUCTION GUIDELINES Your Event Manager will provide you with the hotel’s Production Resource Guide. Back to Resource Information

40

PRODUCTION CREW MEALS Please contact your Catering/Event Manager regarding production crew dining in the hotel employee cafeteria. Back to Resource Information PUBLIC TRANSPORTATION The MARTA is a light rail system that operates throughout the city of Atlanta. The closest MARTA station is located at Hartsfield Jackson Atlanta International Airport via our complimentary shuttle vans.

Trains Frequency

Monday–Friday 5 AM – 1 AM Peak Hours: 6 – 9 AM & 3 – 7 PM Trains run every 10 min* Midday Service Trains run every 20 minutes

Weekend & Holidays 5 AM – 12:30 AM

Trains run every 20 minutes**

* Train operates every 5 minutes from Lindbergh Station to the Airport ** MARTA may run separate holiday schedules or for major events. Trains may operate as frequently as every 5 minutes

For additional information, please visit MARTA online at http://www.itsmarta.com. Back to Resource Information PYROTECHNICS Due to local fire and safety laws, the Hilton Atlanta Airport is unable to allow pyrotechnics of any sort in our property or on our grounds. Back to Resource Information RADIOS/PAGERS/NEXTELS We are willing to assist you in obtaining walkie-talkie radios and/or Nextels for use during your program. Please consult your Catering/Event Manager for assistance. Back to Resource Information REGISTRATION ASSISTANCE If additional staffing is needed for your activity or hospitality desk, please consult with your Catering/Event Manager. Registration attendants are easily scheduled with sufficient notice. Back to Resource Information

41

REGISTRATION DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Hospitality desks are located in Promenade area outside the ballrooms, near the group’s check-in. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Please note that all hospitality desks will be taken down each evening and reset for the next days use. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information RESERVATIONS RAPID! Reservations Automated Processing Input and Delivery System Expedited reservation processing straight from your rooming list into our system. Eliminates dual entry process Accurate and efficient reservations Supports 3rd Party Clearinghouses No charge – it’s FREE Back to Resource Information RESTAURANTS/LOUNGES Magnolia Grill Featuring American cuisine. A sparkling light-filled atmosphere is perfect for enjoying a sunny breakfast or sampling one of our weekday international luncheon buffets. Serves breakfast, lunch and dinner. Hours: Breakfast Daily 6:00am-11:00am Lunch 11:00am-2:00pm Dinner 5:00pm-10:00pm Andiamo Tuscan Italian cuisine. Savor the flavors of Italy in our relaxing trattoria. Featuring incredible pastas and traditionally prepared meats and fish dishes. Hours: Lounge open 5:00pm-10:00pm

Dinner from 5:00pm-10:00pm Finish Line Sports Bar Fun, food, sports. 20-52” plasma televisions sets, pool tables and bar games make this a great place to get to join friends and have fun. This Nascar themed sports bar features favorite beverages and snacks. The Finish Line is the place to watch football this year with our full NFL Sports Package. Hours: Monday-Saturday 11:30am-1:00am

Sunday 12:30pm-12:00am The Coffee Bar Light fare. For specialty coffees, pastries and sandwiches. Krispy Kreme doughnuts and

42

Starbucks coffee. Hours: Open Daily from 6:00am-10:00pm In-Room Dining Relax, unwind and enjoy personal service in the comfort of your own room 24 hours per day. Back to Resource Information RESTAURANT RESERVATIONS Reservations are strongly recommended for all restaurants in the hotel and in Atlanta whether it is for a table of four or a dine-around for 250. For reservation information and assistance, please contact our Concierge at extension 45. Back to Resource Information RESTROOMS Public restrooms are located in the following areas: Hotel Lobby, to the left of the Front Desk Function Area, between Grand and Chattahoochee Ballrooms Function Area, next to Lanier Meeting Room Lower Lobby, across from Suwanee Meeting Room Magnolia Grill Finish Line Back to Resource Information RESUMES Group resumes are prepared in advance of all group arrivals. Please consult your Catering/Event Manager for additional details. Back to Resource Information RIGGING Your Event Services Manager will provide you with the Production Guidelines. Back to Resource Information ROBES Hilton Atlanta Airport bathrobes are available for guest use in all our Concierge floor rooms. Additional bathrobes are available for guest use by calling Extension 42. Terry cloth robes may be purchased for home use through www.hilton.com for $80.00. Back to Resource Information ROPES/STANCHIONS Ropes and Stanchions The Hotel has 12 pairs of stanchions with connecting rope available for group usage. For more information on banquet equipment, please see your Catering/Event Manager.

43

Back to Resource Information SAFES/SAFE DEPOSIT BOXES Complimentary safe deposit boxes are available for registered guest usage while at our hotel. Please see our Front Desk agents for safe deposit box access. Note: Please do not leave valuables unattended while in the hotel as we cannot be held responsible for lost or stolen items. Back to Resource Information SECURITY If required, in our sole judgment, in order to maintain adequate security measures in light of the size and/or nature of your function, you will provide, at your expense, security personnel supplied by a reputable licensed guard or security agency doing business in the city or county in which we are located, which agency will be subject to our approval. Such security personnel may not carry weapons. The hotel can supply you with a list of preferred security vendors. Back to Resource Information SHIPPING AND RECEIVING Packages for functions may be delivered to the hotel up to one week prior to the event/convention. Arrangements must be made through your Catering/Event Manager for storage. Please note that the hotel storage facilities are extremely limited. Please do not ship valuables. We cannot be responsible for contents. When shipping materials to the hotel, please include the following information on all packages to insure proper delivery and storage. Conference Name Event Dates Client / Guest Name Hold for (Name of person receiving the package) (arrival date) c/o <your catering/event contact> Hotel Name / Address / City State ZIP Phone Fax Number of packages in that shipment by noting 1 of 2 etc We also recommend that you have a packing slip both inside and outside of each package. Guests will be responsible for the packing and return of all packages. Receiving, handling and shipping charges may apply. No COD packages will be accepted. The Hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC). Shipping from the Hilton Atlanta Airport The Hilton Atlanta Airport utilizes Fed Ex, UPS and DHL for our shipping needs. All companies drop off twice a day and pick up once a day in the evening. Fed Ex delivers

44

twice between 7am and 10am and 11:30am-12pm; Fed Ex Ground will pick-up between 3 and 4pm while all others pick-up after 4pm daily. A Freight-Forwarding Form should be obtained from your Banquet Captain or Banquet Manager and completely filled out for shipping Back to Resource Information SHOE SHINE Shoe shine service is available in the Lower Lobby of the hotel Monday through Friday, from 8:00 a.m. until 5:00p.m. Back to Resource Information SHOPPING Hotel Shopping Avenues Gift Shop Located in the Hotel Lobby (404) 559-6883 Hours: 7am-11pm Local Shopping Camp Creek Marketplace 3540 Camp Creek Parkway East Point, GA Atlantic Station 17th Street Atlanta, GA 30363 Phone (404) 876-2616 info@atlanticstation.com www.atlanticstation.com Lenox Mall 3393 Peachtree Road NE Atlanta, GA 30326 (404) 233-6767 http://www.buckhead.net/lenoxsquare/ Back to Resource Information SIGNAGE/BANNERS The Hilton Atlanta Airport takes pride in the condition and aesthetic appearance of our facility. In order to maintain a quality image for all Hotel guests, there are a few things we ask of you during your stay: Only professionally printed signage is allowed in the meeting/convention areas. These signs can be used with easels or in sign stands. No handwritten signs or flipcharts are allowed outside the meeting rooms.

45

No banners can be hung along the walls of the Public Areas. Banners may be hung from the skirting of the hospitality desks and at outdoor functions. Hotel personnel must provide the labor to hang the signs at a fee of $25.00-$250.00 each based on size. In addition, nothing is to be placed over exit doors or located to conceal or obscure any exit. Back to Resource Information SITE INSPECTION/PRE-PLANNING The Hilton Atlanta Airport is pleased to invite you visit our property in advance of your event for site inspections and/or pre planning. Please consult your Sales Manager for additional details. Back to Resource Information SMOKING All public areas, restaurants and bars in the Hilton Atlanta Airport are considered “non smoking” per local Board of Health. Smoking is only allowed outside of the building in designated areas and in a limited amount of guest rooms. Please identify guests’ smoking preferences in advance so we may best accommodate their requests. The Hotel does provide a specific area of rooms (the entire 3rd Floor) in which guests are permitted to smoke. Any guests that are found to have smoked in a guest room other than a 3rd floor room will be charged a Housekeeping Fee ($150) for time and labor spent removing smoke odor. Back to Resource Information SOUND SYSTEM Some hotel meeting rooms and ballrooms have a basic sound system. Please contact your Catering/Event Manager with questions. There are fees assessed for certain hookups as well as hourly labor charges. The Director of Audio Visual (PSAV) can be reached at (404) 559-6892. Back to Resource Information SPECIAL MEAL REQUESTS Please consult with your Catering/Event Manager for any special meal requests. The Hilton Atlanta Airport Executive Chef is pleased to accommodate your requests to the best of his abilities. Back to Resource Information STORAGE Storage for your advance boxes and convention supplies is quite limited at the Hilton Atlanta Airport. If you are anticipating shipping a large volume of materials, we suggest you consult your Catering/Event Manager as soon as possible to reserve a room or plan to utilize an area in your office or hospitality room set up. Hotel cannot provide security. If shipping valuables, please make arrangements to hire and pay for outside security

46

Back to Resource Information SUITES Our spacious suites are oversized guestrooms with the same fine amenities. Each suite is equipped with a coffee maker and complimentary coffee, in-room movies, two 2-line phones with voicemail, high speed internet access and data-ports, hairdryers, iron and ironing board, complimentary USA Today Monday - Friday, and video check-out. Each suite has one king or two double beds. Back to Resource Information SUNRISE/SUNSET For a list of sunrise, sunset times for Atlanta, please click on this link. http://aa.usno.navy.mil/data/docs/RS_OneYear.html Back to Resource Information TAXES The current Georgia Sales Tax 7%. The current City of Hapeville Hotel Tax is 7%. All taxes are subject to change without notice. . All goods and services are subject to state tax including but not limited to food, beverage, labor, and gratuities. Back to Resource Information TAXICABS For the city of Atlanta, there are a total 3 major taxi companies available to our guests. The Hilton Atlanta Airport recommends the following: All Star Taxi Company (404) 766-5500 Checker Cab Company (404) 351-1111 Day & Night Cab Company (404) 767-7464 . The standard rate for transfers from the Hilton Atlanta Airport to the airport is approximately $10.00 plus gratuity for one person; add $2.00 for each additional passenger. Back to Resource Information TEAM MEMBER RECOGNITION Your feedback is important for the Hilton Atlanta Airport to continue to meet and exceed customer expectations. If you have enjoyed your visit, please let us know; if you have suggestions or comments, please see our Manager on Duty or a Guest Service Agent for assistance. Back to Resource Information

47

TELEPHONES/TELECOMMUNICATIONS The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Telecommunications Department or appropriate team members, if you need the use of a phone for your program. House phones Used for in-house calls. House phones are complimentary for internal hotel calls and can not be dialed directly. Local calls are $0.75 per call plus tax and $0.10 per minute after 60 minutes. Toll free calls are complimentary under one hour, $0.10 per minute after 60 minutes. DID Lines The installation fee is $100.00plus price of all calls. These lines have dedicated numbers that can be called directly from outside the hotel. DID lines can be used for making outside calls, credit card machines and faxing as well; the phone systems requires dialing 9 to make outside calls. DID Lines The following are enhancements that can be added to a DID Line: Speaker Phone @ $75.00 per day plus tax, hardware rental only, and price does not include phone line or cost of calls made on phone line. Internet Access Broadband Access – 2048Kbps or greater (Call for price quote and Discount information) Internet access fee - The set-up fee is $250.00 for the first personal computer and 20 each for each additional personal computer. All connection provides Access To Internet, Public Dynamic IP address and business hours support. Static IP address -- $15 Dedicated Support – Dedicated support available at price of $700 Custom Device setup * -- Routers, Switches, VoIP Phones, etc are $500 per day with unlimited unsupported computers connections. Wireless Internet access equipment rental – Wireless Access Point (WAP) rental is $250 per device per day, regular Internet access fee per user applies. Hilton Atlanta Airport recommends a rental of one WAP per each 20 users. *Any outside equipment or network devices not provided by the hotel is discouraged as the hotel can not guarantee this equipment will work with our network or provide technical support for this equipment. The support for network equipment connected to our High Speed Internet network and any and all devices connected behind such device will be outside the scope of Hilton Atlanta Airport support. Guest Room Calls Type of Call Instructions Rates Direct Dial-Bill to Room 9+area code+number EMERGENCY 9+911 No Charge Room to Room dial 7+room number for 3 digit room numbers: dial guest room number directly for 4 digit room numbers No charge Local 9+Number Local Rate $.10 per minute after 60 minutes

48

800/888/8xx toll free 9+1+Number Toll Free 1st 60 minutes $.10 per minute thereafter Long Distance 9+1+Number AT&T Operator assisted rate less 50% International 9+011+CC+CC+Number AT&T Operator assisted rate (by country) Local, Long Distance and International Calls will be billed to your account only when the call is answered. Applicable Taxes will be added Rates subject to change. You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long Distance and Operator Services. <Paetac > is our local carrier. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier. Direct Complaints to: Federal Communications Commission, FCC Enforcement Division; CCB Room 6202; Washington, DC 20554. State of New York Dept. of Public Service; 3 Empire State Plaza; Albany, NY 12223 800-342-3377 Voice Mail Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out. To hear messages, if the red light is flashing on your guest room telephone: Lift the receiver Press MESSAGE key. Follow recorded instructions. Should you require assistance while using Voice Mail, simply press the “*” key at any time for voice mail instructions Video Teleconferencing We have video conferencing equipment - can be installed in all public space rooms except the Boardroom and Board Dining room (Inquire with PSAV). Back to Resource Information THEME PARTIES The Hilton Atlanta Airport is proud to present a complete package of signature theme parties. Please discuss themes with your Catering/Event Manager and ask for a copy of our latest and most popular menus and productions. Back to Resource Information

TOURS/SIGHTSEEING Please see our Concierge for Sightseeing opportunities. Back to Resource Information TUXEDOS/FORMAL WEAR If you are anticipating a large delivery of tuxedos on site, please advise your Catering/Event Manager in advance. The following companies offer tuxedo rentals: Savvi Formalwear Southlake Mall 2410 Southlake Mall Morrow, GA 30260 (770)-961-6948 southlake@besavvi.com Location Details: Upper level near Macy's Hours of Operation: Mon-Sat: 10:00 a.m. – 9:00 p.m Sun: 12:00 p.m. - 6:00 p.m. AfterHours Southpoint at Southlake Corner of Jonesboro & Mt. Zion Rd. 6735 Jonesboro Rd. Morrow, GA 30260 (770)961-6747 Back to Resource Information VOICE MAIL All guest rooms have a voice mail message service. Group voice mails may be left; however, please note that this process is time consuming as each room number needs to be programmed individually. Therefore, labor fees may be assessed. For messages in excess of 10 rooms, a service charge of $2.50 per room will be assessed. Please discuss any specific requests with your Catering/Event Manager. Back to Resource Information WEATHER Depending on the season, the weather at the Hilton Atlanta Airport varies from a low of 20 degrees to a high of 90 degrees. Before visiting the Hilton Atlanta Airport, we recommend that guests check the local listings to determine the weather conditions. Local Climate

49

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Average High Temp

54.54 58.72 66.16 74.97 82.11 88.08 89.88 89.07 84.29 75.24 64.95 56.39

Average Low Temp

33.73 35.80 41.99 49.53 57.58 64.80 67.89 67.11 61.98 50.79 41.24 35.26

Average Precipitation

4.63 4.73 5.48 4.13 3.66 3.79 4.59 3.97 3.29 2.63 3.31 4.49

Average Days of

recipitation P

12 11 10 8 8 6 2 3 4 6 10 12

Back to Resource Information WHEELCHAIRS If a guest requires a wheelchair, we can arrange a rental for them at their own expense. If a guest requests that we rent a wheelchair, please note that we can coordinate the rental, but will be unable to cover the expense. The following companies have wheelchairs for rent and will deliver to the Hilton Atlanta Airport: Collier Pharmacy 5705 Buford Highway Doraville, GA (770) 455-4433 Email collrx@bellsouth. net Hours of operation Monday-Friday, 9a.m.-7p.m.; Saturday 9a.m.-6p.m. Back to Resource Information WIRED PAYMENT If you would like to have payment wired, please notify your Catering/Event Manager, and instructions will be faxed to you. Back to Resource Information WORSHIP SERVICES The following is a list of nearby locations. Baptist First Baptist Church 612 College Street Hapeville, GA 30354 (404) 767-8211 Buddhist Rameshori Buddhist Center 260 Howard Street NE

50

51

Atlanta, GA 30317 (404) 378-8599 Catholic St. Anthony Catholic Church 928 Ralph David Abernathy Boulevard Atlanta, GA 30310 (404) 758-8861 Christian New Life Christian Fellowship 3267 Jonesboro Road Atlanta, GA (404) 361-9549 Church of God 628 S. Central Avenue Hapeville, GA 30354 (404) 993-1338 Episcopal St John Episcopal Church 3480 Main Street College Park, GA 30337 (404) 761-8402 Jehovah’s Witness 2378 Macon Drive Atlanta, GA 30315 (404) 622-9500 Jewish Congregation Shearith Israel 1190 University Drive NE Atlanta, GA 30306 (404) 873-1743 The Temple (Reformed) 1589 Peachtree Street NE Atlanta, GA 30309 (404) 873-1731 Lutheran St. Timothy Lutheran Church 5241 Ash Street Forest Park, GA 30297 (404) 366-3560 Methodist 2840 Metropolitan Parkway SW Atlanta, GA 30315

52

(404) 766-3229 Mormon Church of Jesus Christ 1469 Lee Street SW Atlanta, GA 30310 (404)755-7604 Back to Resource Information ZIP-OUT CHECKOUT With Zip Checkout, your room folio is placed under your door early in the morning of your departure. Simply verify the charges, use the television remote or dial extension 42 or 0 to Checkout. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk. Back to Resource Information