1.02 Strategies that can

improve communication

Communication Strategies- Personal -

Use appropriate terms that patients can understand

Recognize influences and barriers to overcome them

Control behavior

1.02 Understand effective communication 2

Communication Strategies- Physical -

Hearing Impairment Speak clearly Look at the person talking Use hearing devices Eliminate unnecessary sounds Go to a quiet area

1.02 Understand effective communication 3

Communication Strategies- Physical -

Visual Impairment Use large print documents Use tactile cues

1.02 Understand effective communication 4

Communication Strategies- Cultural -

Language Secure an interpreter Speak slowly Use gestures Use pictures Avoid slang and local phrases

1.02 Understand effective communication 5

Communication Strategies- Cultural -

Religion Know the practices of others Be respectful of the practices of others

1.02 Understand effective communication 6

Communication Strategies- Cultural -

Diversity Includes Eye Contact, Gestures, and

Body Language Can be interpreted as sign of hostility and

disrespect in some cultures Sign of listening and sincerity Vary depending on cultural beliefs

1.02 Understand effective communication 7

Communication Strategies- Environmental -

Accessible patient care areas Calm, quiet environment Private area

1.02 Understand effective communication 8