10.15 – 12.45 Tuesday 30th November 2010CMP Meeting Room, Block 4, St David’s Park,

Carmarthen, SA31 3HB

Workshop ObjectivesWorkshop ObjectivesWorkshop ObjectivesWorkshop Objectives The workshop takes place as part of a pilot project set

up to commission an integrated Demand Centre for non-emergency transport services in the Hywel Dda Health Board area.

The workshop is aimed at voluntary and community organisations who deliver a range of community transport services, including health transport, within the West Wales area.

The main aims of the workshop are to identify and discuss the issues faced by service deliverers and their users, and agree some basic principles and practical steps that we can take together to improve and develop non-emergency transport services

The workshop takes place as part of a pilot project set up to commission an integrated Demand Centre for non-emergency transport services in the Hywel Dda Health Board area.

The workshop is aimed at voluntary and community organisations who deliver a range of community transport services, including health transport, within the West Wales area.

The main aims of the workshop are to identify and discuss the issues faced by service deliverers and their users, and agree some basic principles and practical steps that we can take together to improve and develop non-emergency transport services

10:0010:00 Registration & RefreshmentsRegistration & Refreshments

10:1510:15 Welcome and IntroductionsWelcome and Introductions Betsan Caldwell, CTA WalesBetsan Caldwell, CTA Wales

10:2510:25 Purpose of the WorkshopPurpose of the WorkshopStephen PillinerStephen PillinerPeter LlewellynPeter LlewellynMarilyn WilkinsonMarilyn Wilkinson

Defining the Hywel Dda LHB non-emergency transport pilot project Defining the Hywel Dda LHB non-emergency transport pilot project and developments to date.and developments to date.

10:4010:40 Why do we do the things that we do, Why do we do the things that we do, the way that we do them?the way that we do them?

Hazel Lloyd-Lubran, CAVOHazel Lloyd-Lubran, CAVO

11:1011:10 Current Strengths, Weaknesses, Current Strengths, Weaknesses, Opportunities and ChallengesOpportunities and Challenges

Betsan Caldwell, CTA WalesBetsan Caldwell, CTA Wales(and Hazel, Steve etc if (and Hazel, Steve etc if large group)large group)

11.4011.40What needs to change to improve What needs to change to improve the transport experience for the transport experience for patients?patients?

Marilyn Wilkinson?Marilyn Wilkinson?

12:3012:30 Summary and Next StepsSummary and Next Steps Stephen PillinerStephen Pilliner

12:4512:45 Close and buffet lunch (tbc)Close and buffet lunch (tbc)

Event ProgrammeEvent ProgrammeEvent ProgrammeEvent Programme

Booking DetailsBooking DetailsBooking DetailsBooking Details

To book a place at the workshop please contact Lindsay Adams-Jones at CTA Wales

01792 844290 lindsay@ctauk.org