How to Make Change Happen, Before it Happens to You.

George Vukotich, Ph.D.

Understand Where Change Comes From

Change is Driven by:- Customer Needs- Competition - Innovation - Global Changes- Process Capability

Success is Driven by:- Being Aware of Change- Knowing What is Driving Change- Being Capable of Learning- Being Able to Apply What You Know

? ? ?

Understand Where Change Comes From

“What is it that is going on in the world around you that will impact what you do?”

Customers Competition

Innovations

Technology

Global FactorsProcess Changes

GovernmentIntervention

Innovations

Just Because You’re Successful Today DoesNot Mean You Will Be Successful Tomorrow

“On average about ½ of the companies on the Fortune 500 list fall off in any given 10 year

period. Change does happen.”

Success Is Shorter Lived Than Before

Having The Insight To Know What To Change

STRATEGY

STRUCTURE

PROCESSPEOPLE

TECHNOLOGY

Assess The Impact Of Change

“It’s not only about change, but being able to determine how that change will impact us and in turn what we should do about it.”

Consider:- Cost of Change- Risk of Changing or Not Changing - Ease or Difficulty of Change-Return on the Investment in Change

Know:- Whether Change is Optional or Not- Impact On Gaining New Customers or Losing Current Customers- Who New Partners Could Be

Assemble A Change Management Team

What is needed:

-

What are the skills needed to make it happen:-

“The single most important factor on the levelof success in a change initiative is the ability ofthe people it impacts to help in making it happen.”

Build A Vision For Change

“What is the reason for change? How will it impactthose that are affected? What will it take to get themto take action?”

Rewardsvs.

Consequences

Proactivevs.

Reactive

Put A Change Strategy In Place

Destination XCurrent State

Roadblocks, Unforeseen Issues, Challenges, Implications

“What will it take to get you from where you are to where you want to be?”

Win Support

“Who are the stakeholders? What are they interested in? What will it take to get their support?”

Stakeholder Power Factor

(total 100%)

Interests Current Stance

Desired Stance

Influence Strategy

CFO 40% Maintaining Balanced Budget

Will not support

Supports Leverage COO

COO 30% New Function

Supports Supports Leverage to convince CFO

New Equipment Vendor

10% Making Sale

Supports Supports Leverage ROI data

VP of IT 20% Improved Systems

? Supports Address workload

Communicate Effectively

“Being able to get your message across is key.It is not about what is said, but what is heard.Checking for understanding lets you know where you’re at.”

Hearing is not listening

Ask questions, get agreement on perspective

It starts with understanding

Overcome Challenges

“There are times when others will not see yourpoint, technology will not work as promised, and information you relied on to make decision will turn out to be wrong.”

Measure Success

“Defining what success looks like is the starting point.Measuring it along the way keeps track of progress.

Setting a timeframe sets the parameters of when things need to be done.”

Review Lessons Learned

“Learning and growth comes from experience. Workingthrough change we continue to develop.”

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Published by: The American Society for Training and Development

George Vukotich, Ph.D. 30+ Years Helping Organizations

Change to Make a DifferenceAbbott

AccentureAmoco

Board of TradeBooz Allen

ChaseMotorola

HSBCIBM

United States Air Force