10 Professional Communication

8/11/2019 10 Professional Communication

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Professional communication. La communication professionnelle.

1. How to find a job. Comment trouver un emploi2. Applying for a job.Postuler un emploi.

How to write a CV.Rdiger son CVBegin and end letters correctly.Formulations d'usage

3. Answer a job advertisement.Rpondre une annonce.4. sing grammatical tenses in conte!t to tal" abo#t yo#rself. Utilisation des temps

grammaticaux en contexte pour parler de soi.

$. %&e 'nterview.L'entretien%al" abo#t yo#r f#t#re plans.Parler de ses projets.(espond to interview )#estions.

*. (eading and #nderstanding + ,-or" and live on Board a #!#ry Cr#ise /&ip0

. ob adverts+ st#dy of doc#ments.Petites annonces pour un emploi: analse.

-riting a CV and a cover letter. Rdiger un CV et une lettre de motivation. rofessions in t&e &ospitality ind#stry.5. A#tocorrection


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1 How to find a job. 6p14$ Bac ro 1 %782 Applying for a job. ost#ler 9 #n emploi.2 a8How to write yo#r own CV.

Brainstorm some t&ings t&at yo# co#ld incl#de on yo#r CV.

oo" at :aniel :#pont;s partially completed CV and compare it wit& yo#r ideas. isten to t&eimportant words incl#ded in t&e CV and repeat t&em+address+ stress on t&e second syllablemobile n#mber+ mobile+ stress on t&e ba l= ed#cation+ stress on ...................... syllable)#alifications+ stress on t&e ................... syllablewor" e!perience+ e!perience+ stress on t&e ................... syllable

personal )#alities+ personal+ stress on t&e ............... syllable)#alities+ stress on t&e ................ syllable

references+ stress on t&e ................ syllable

C(('C? V'%A@1. /#rname Dupont2. irst names ......................................................3. Address ......................................................4. %elep&one n#mber ......................................................$. ?obile n#mber .......................................................*. email address ........................................................ :ate of birt& ......................................................

@d#cation - Lyce Saint Denis - School of Business Administration, Clichy

. #alifications ......................................................... ...........................................................5. -or" e!perience ...........................................................

.........................................................../"ills+ word processing, bookkeeping, intermediate nglish.

17. ersonal )#alities .........................................................(eferences - !he "rincipal, Lycee St Denis - #ead of dept of Business Administration, Clichy College

Complete t&e CV #sing t&e information given below+a8 33 141 3$ * 57

b8 23 A#g#st 155$

c8 :#pont.d8 danield#pontDya&oo.come8 Vocational Baccala#reateE B@ certificate in %o#rism and Hospitalityf8 &ardFwor"ingG well organiedG sociableG and friendlyg8 33534*352&8 orter and doorman st#dent &oliday jobs at t&e /ofitelE two years; front office e!perience at t&e?eridien in aris.i8 :aniel I#y

j8 2$ r#e de BonaparteG /t :enisG aris 5$3*7 1

se t&e information below to write lri"a;s CV.
mailto:[email protected]:[email protected]


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?y name is lri"a ?ans"y. ' live in :#sseldorf at 1 ?oartstrasseG ';m 15 years old. ?y date ofbirt& is 3 April 155$. my email address is #mans"yDwanadoo.comand my mobile p&one n#mberin Iermany is 45 *$4 $* 34 . ' attended &ig& sc&ool in :#sseldorf #ntil ' passed myinternational baccala#reate in 2713. ';ve j#st finis&ed a oneFyear training co#rse in to#rism and&ospitality and now ' &ave a diploma in &otel reception wor". ?y word processing s"ills aree!cellent and ';m familiar wit& t&e idelio and galileo systems. ' spea" and write @nglis& at a good

intermediate level. ';ve wor"ed for t&e last t&ree s#mmers at t&e familyFr#n ?oarts Hotel near my&omeG ';ve wor"ed on reception and a s a waitress. %&e owner;s name is ra# ?argrit Bec"er. ';mfriendly and &ardFwor"ing. ' li"e responsibility.

C(('C? V'%A@

/#rname

irst names

Address

%elep&one n#mber

?obile n#mberemail address:ate of birt&

@d#cation

#alifications

-or" e!perience

/"ills+

ersonal )#alities

(eferences

$ame "aul Darmon

Address %& rue du bois'%() *ene+a


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Switerland

!el nmail

.' .) /0 11pa#l.darmonDya&oo.com

Date of birth &(2(323&

ducation City College*ene+a

4uali5cations

6ork e7perience Company8"osition8

Company8"osition8

Company8"osition8

"ersonal 9ualities8

:eferences8 ;r2 6ilson

"osition8

istening. -riting yo#r CVisten to t&e dialog#e below twiceG first wit&o#t loo"ing at t&e scriptG and t&en w&ile reading t&escript.Complete a#l;s CV.Agent+ HelloG t&an" yo# for coming in to register wit& t&e agency. Can yo# tell me a little bit abo#tyo#rselfJa#l+ -elllG my name;s a#l :armon. ' was born in 1553. ';m single. ' live in Ieneva wit& my

parents. ' left sc&ool in 2711 wit& Hig& sc&ool e!it e!am 6li"e t&e renc& baccala#reate8specialiing in laboratory sciences and tec&nologiesG wit& speciality in general biology and

bioc&emistry.Agent+ And w&at professional )#alifications do yo# &aveJ' &ave my renc& CA certificate in catering from City College. 't;s a 2Fyear renc& KationalVocational #alification co#rse in catering. ' t&in" t&at it corresponds to t&e first level of t&e

Kational Vocational #alifications 6KV level 18 in t&e L.Agent+ And wor" e!perienceJa#l+ :#ring my college &olidays ' wor"ed at t&e a"e (esta#rant in Ieneva as a coo";s &elper. 'was&ed and cleaned vegetablesG c&opped vegetablesG made salads. ' emptied t&e tras& and was&ingdis&esG ' also prepared tables. -&en ' left collegeG ' wor"ed in t&e ?argarita (esta#rant as acommis. %&is is w&ere ' learnt more abo#t 'talian c#isine. After a yearG ' applied for a job at a larger'talian resta#rantG t&e /)#isito. ';m now an entremetier or vegetable c&ef. ' am responsible for &otappetiers and &ave responsibility for so#psG vegetablesG and pastas.Agent+ ' see. And w&at )#alities do yo# bring to yo#r wor"Ja#l+ ' love my wor". ' am sociable and friendlyG and ' enjoy team wor". ' love preparing good food


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for ot&ers to enjoy. ';m wellForganied and &ardF wor"ing.Agent+ :o yo# &ave any references.a#l+ MesG ?r. -ilsonG t&e &ead c&ef of t&e /)#isito.

/tr#ct#res to practise.ormal lang#age for b#siness letters and applications

or b#siness lettersG polite informality is re)#ired.oo" at t&e e!pressions to learn below for standard forms to #se in b#siness letters and applications.

:ear /ir= ?adamG Mo#rs fait&f#lly 6/i vo#s ne connaisse pas le nom de votre destinataireG de sontles de#! to#rn#res 9 #tiliser po#r commencer et finir votre co#rrier 8:ear ?r.= ?rs.=?s.= ?iss ......G Mo#rs sincerely 6/i vo#s connaisse le nom de votre destinataireG ilfa#t l;employerG c;est pl#s poli. 'l ne fa#t alors #tiliser ces de#! to#rn#res' wo#ld li"e to apply for...-it& reference to...-o#ld yo# please send me ....J' enclose an s.a.e 6stamped addressed envelope8

Complete t&is letter #sing t&e words and p&rases yo# &ave j#st seen.

1 r#e de (o#ssea#2127$ Ieneva

/wissotel ?etropole34 #ai Ieneral I#isan1274 Ieneva

24t&?ay 2713

:ear ........................

(@+ VACAKCM N( (@C@%'NK'/%

.......................... t&e job of receptionist w&ic& yo#advertised in t&is mont&;s Hotel"eeper................................ an application formJ' ........................ an s.a.e.

Mo#rs fait&f#lly

Caroline Da+ros

Answer t&e )#estions abo#t writing letters.1. How wo#ld yo# begin a letter to a woman w&ose name yo# don;t "nowJ

:ear ?adam2. How wo#ld yo# end itJ


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$. How wo#ld yo# begin a letter to ?r. ons; wifeJ:ear


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Here is t&e script of t&e recording+?y name is ?ic&el aval. ';m 21 years old and ' was born in yonG in so#t&Feast rance. -&en 'finis&ed sc&oolG ' went to t&e catering sc&ool for t&ree years w&ere ' got my c&ef;s certificate. -&ile

' was at collegeG ' wor"ed in vario#s &otel and resta#rant "itc&ens as a "itc&en porter and commisc&ef. 't was very good e!perience and ' learned a lot abo#t people as well as coo"ing. ast yearG 'started wor" at t&e b#sy Irand Hotel ?erc#re in t&e city centre. 't;s a good job b#t ' wo#ld reallyli"e to &ave more responsibility and #se my coo"ing s"ills more. ' &ave my own apartment in yonand ' &ave a clean driving licence.

(ead t&e job advertisement and listen to t&e biograp&y again. -rite a covering letter to go wit& t&espea"er;s application. se t&e appropriate e!pressions.

JUNIOR SOUS CHEF

Fully trained to Michelin RedM standard, with experience,for busy brasserie kitchen.

Live out. wn transport.!ost available i""ediately.

#pply in writin$ with %& andcoverin$ letter to'ebastian Lescaux at&eadc&efDlacroi!dor.fr

Complete t&e covering letter #sing t&e notes below.Had t&ree years; e!perience #nder a great c&ef. earned a lot. Kow loo"ing for new c&allengesG newmen#s. HardFwor"ing professional. i"e responsibility. Iood team wor"er. Have always beeninterested in travel and ot&er co#ntries. -o#ld be good to &ave t&e opport#nity of #sing andimproving @nglis& lang#age s"ills. Clean driving licence.

:ear /ir=?adam

(@+ NB A'CA%'NK N( /N/ CH@

' enclose my completed application form for t&e post of so#s c&ef at yo#r &otel in 'reland. ' amc#rrently wor"ing at t&e ?etropole as a commis c&ef #nder ?onsie#r Blanc.He is a ........................................... and ' &ave ....................................... wor"ing #nder &imG ' nowfeel it is time to loo" for ................................ and to master .............................' am a ................................. and wo#ld enjoy t&e ................................. t&at yo#r post offers. ' &avealways been interested in ...............................G and t&is wo#ld also be a good opport#nityto .................................... and ................................... my lang#age s"ills. ' &ave &ad aclean .............................................. for t&ree years.


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' loo" forward to &earing from yo#.

Mo#rs fait&f#lly

Vocab#lary. :o yo# remember w&at;s t&e @nglis& for t&e words below J rono#nce t&em alo#dpaying attention to t&e stress.

1. responsabilitP+2. sympat&i)#e+3. e!pPrience+4. diplQmes+$. sociable+*. compPtences+. dPfit+. organisP+5. travaille#rG )#i travaille d#r+17. recommande#rG rPfPrence+

Activity. -rite a s&ort biograp&y for yo#rself. 'nvent some )#alifications and wor" e!perience.%&en practise answering t&ese )#estions+Can yo# introd#ce yo#rself brieflyJ-&at professional )#alifications do yo# &aveJ-&at was yo#r first jobJ-&at )#alities do yo# &aveJ-&at do yo# li"e doing in yo#r free timeJ-&at s"ills do yo# &aveJBe caref#l #sing t&e rig&t tense+ pastG present perfectG presentG f#t#re.

(ead t&e e!ample below. nderline t&e verbs and identify t&e tense. @!plain t&e reason for t&etenses #sed.

Iood morningG ?r o&nston. ?y name is


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-&en ' gotmy CA certificateG ' decidedto loo" for a job. ';d like to get more e!perience in ateam.'amvery dynamic and sociable. 'amwell organiedG ' can wor"#nder press#re. ' love going o#tafter wor". ' love dancingG riding my motorbi"e in my free time. ''m&appyG confidentG positive.' can wor" well and )#ic"ly. ' am notbad at @nglis&. ''d liketo wor" in @ngland. ' &ope 'willbecomean e!ec#tive some day.

' &ope ' will worka bigger "itc&en

?y nameis.../' am 23= ';m renc& + on #tilise le verbe be en anglais po#r dire l;Rge )#e l;on a. c;estd# prPsent simple. Nn donne des informations fact#elles simplementG sans pl#s.' wasborn+ c;est d# passP. Cela renvoie 9 #n PvPnement passPG co#pP d# prPsent.' went toa catering sc&ool= ' gotmy CA certificate in last #ne= -&en ' wasat sc&oolG 'worked....= ' helped... ' made.... ' cut


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:ate of birt&+ 3 April 155$.@d#cation+ Hig& /c&ool of :#sseldorf

Hotel (eceptionist training in Central College#alifications+ 2713 'nternational Baccala#reate

2713F2714 :iploma in Hotel (eception s"ills-or" e!perience+ 3 years; s#mmer wor" as receptionist and waitress at ?oarts Hotel

/"ills+ @!cellent word processingG idelioFtrainedG spo"en and written @nglis& atintermediate level.

ersonal #alities+ riendly and &ardFwor"ing. ' li"e responsibility.(eferences+ ra# ?argrit Bec"er.

?oarts HotelE?oartstrasseG :#sseldorf

2 Mo#rs fait&f#lly 3 :ear ?r. onsG4 Mo#rs sincerely $ :ear ?rs. onsG* :ear ?s onsE :ear /ir= ?adam -o#ld yo# please send confirmation of yo#r reservation in writingJ

5 -it& reference to yo#r advertisement in t&e

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10 Professional Communication