10-106 Calgary Security Firm Introduction Package

Security Services Introduction Package Presented By:

10-106.com 403-770-3036Video Mobile Patrol | Static Security | Video Surveillance | Monthly Video Monitoring


Resources• Licensed By The Alberta Solicitor General And Public Security Department

• Licensed By The Alberta Gaming And Liquor Commission • 24/7 Live Dispatch

• Online Security Dispatching System • 24/7 On-Call Personnel

• A Large Fleet Of Patrol Vehicles • An Experienced Management Team

• Services Throughout Alberta

Business Model

10-106 Security specializes in providing: Video Recorded Mobile Patrol, Onsite security services, Parking control and

Bar/Night Club and Restaurant Security

Mission“To work as team members with all associates focusing on delivering great service

to the client and a rewarding a safe work atmosphere to members.”

“10-106 Security is committed to providing the highest level of security services that meet and exceed your security needs and requirements.”


Table of Contents10‐106 SECURITY INFORMATION & HISTORY....................................................3 - 4VIDEO RECORDED MOBILE PATROL.................................................................5 - 7STATIC UNIFORMED SECURITY PROFESSIONALS.........................................7 - 10PARKING ENFORCEMENT TAGGING AND TOWING.............................................11FIRE WATCH......................................................................................................11 - 12BAR/NIGHT CLUB AND RESTURANT SECURITY..................................................1224/7 COMMAND CENTERONLINE SECURITY DISPATCHING SYSTEM (OSD)..............................................13HIRING AND PRESCREENING PROCESS.............................................................15RATES/COST PROPOSAL.......................................................................................18

10-106 INCORPORATED INFORMATION & HISTORY10-106 Security’s management team combined has over 40 years of security related experience.

Our list of services includes:

• Video Recorded Mobile Patrol

• Static Uniformed Security Professionals

• Parking Enforcement Tagging and Towing

• Bar/Night Club and Restaurant Security

• Fire Watch and Emergency Personnel


OUR STORYIn the winter of 2013 Diana Liptak and Ryan Soper were talking about their experiences with security companies, individuals and the overall lack of “what we actually need”.

First let me tell you about Diana and Ryan.

Diana Liptak owns a production company and her studios are in the downtown core of Calgary, Alberta. They are apt to a lot of vagrancy and homelessness. She and the owners of the building in which she leased, made a decision to utilize a security company to crack down on the issues they were having. As Diana stayed late nights quite often she figured doing this would bring her some peace about being there at late hours. On plenty of occasions she would leave to find vagrants still snooping in the garbage as well as attempting to enter the building. This left her feeling a little frightened and uneasy and she eventually decided to work from home.

Ryan Soper was a management consultant who had worked with a plethora of Security companies in the Alberta region ranging back to 2003 and onwards and he had seen quite a bit, from overnight security companies to companies run by incompetent “business people” all the way to the top run companies in the province. Ryan worked with these companies building processes and standard operating procedures. He also met with a lot of the clients that utilize security services and listened to their concerns and issues.

Armed with the consumer side and the producer’s side of the story this is how the story of 10-106 Security Incorporated came to be founded.

Diana Liptak and Ryan Soper started brainstorming… they started with the most used service in the Security industry, Mobile Patrol Services, and then took into consideration the clients concerns. With these all in mind they created….


VIDEO MOBILE PATROL

High Visibility VehiclesDo you require a presence that isn’t 24/7 and doesn’t break the bank? Then 10-106 Security’s video mobile patrol division is exactly what you need, with cars on the road at any given time and coverage throughout Alberta they can provide semi, random and even full time patrols to any of your sites. Their mobile patrol vehicles are highly visible and they equip them with a two-way radio, a cell phone, electronic dispatching system, an Ipad, a first aid kit, a fire extinguisher, emergency supplies and a well-trained fully uniformed protection officer.

And with all mobile patrols they go above and beyond with live recording of the patrol. You just make a request and the video is delivered to you within one business day.

(Monitored live by their 24/7 dispatch Centre)

Their Moblie Patrol Routine:• Physical check of all windows and doors are secure. • Video recorded complete patrol • Access and patrol any areas requested by the client. • Remove any vagrants or suspicious individuals. • Check all exterior lighting of parking lots and buildings and report any outages. • Type an electronic report of all activity while onsite.

Client Concerns

• Is the guard actually there and doing their job?• If the guard is there how do we know he is there for the allotted amount of time?• Are they doing a thorough job, just because he scans a detection device, is he actually

checking the needed areas?• Written reports: when we get them we can hardly read them sometimes for many reasons,

broken English, messy writing skills, rolled up or crinkled paper, reports left in gates and so on.


So armed with this information they began by creating processes around combatting these concerns. This is how they came up with the Video Recorded Mobile Patrol and rolled that together with their custom designed, Online Security Dispatching System (ODS). They also have fully integrated vehicles with electronic operating systems that send clients electronic reports instead of paper reports. That’s just to name a few, there were plenty more such as the quality of their guards and even the quality of the vehicles they drive and we could go on although you get the point.

How do all these things lead to a next generation security service from 10-106 Security? Let us answer that for you:

Is the guard actually doing their job?

The answer is yes and there is proof. Not only do they provide detailed reports all of their security professionals are equipped with a lapel camera that records all their movements of each and every patrol. This footage is available to clients upon request, up to 14 days.

Is the guard there for the allotted amount of time?

The answer once again is yes and the proof is two fold for this one. First of all there is the video footage that we explained in the last answer aside from that their ODS requires all guards to click an onsite and offsite button before they are allowed to start writing and finish writing a report. This system then starts a timer that monitors the amount of time their patrol took.


Is he doing a thorough job? Is he checking the needed areas?

This would be the same answer as one. They provide High Definition video and audio recordings of all reports. This footage is available to their clients upon request, up to 14 days after…

The written reports being messy or poorly written and/or scrunched up and so on:

All of their reports are electronically written and reviewed by the system for spelling and grammar then delivered to the clients inbox on a daily bases.

STATIC UNIFORMED SECURITY PROFESSIONALS Not Just another Rent-A-Cop 10-106 Security provides your company with fully trained and uniformed security professional to secure your premises. Their officers go through an extensive week long training based on your needs alongside 10-106 already stringent requirements; this offers you the highest possible security.


Clients Concerns

Now that the mobile patrol service had been designed and implemented Diana and Ryan set off to start building a Static Security division. Ryan Soper with all his experience already knew the biggest issue in that part of the business was:

• Guards sleeping on the job and he knew that there were a few other areas that needed some work and those were:

• Guards being able to relate properly and have a clear and constructive conversation with the clients of 10-106

• Guards being able to relate and properly have a clear and constructive conversation with the staff of 10-106 clients

• Properly trained guards• Turnover of employees (guards)• Computer skills and report writing skills• Having enough guards

Would you like to know how and what 10-106 has implemented to combat these known issues?

Let us now answer this for you: Guards being able to relate: Ten-106 is an equal opportunity employer what this means is they do not discriminate based on ethnicity or color. As well, every potential employee must meet all of the same criteria, do the testing and make it through their tiered interview process to be considered for a job. This assures their clients that, they are getting only the highest quality guards that will meet and exceed their expectations.


Properly trained guards? 10-106 has a rigid training process and they have defined and set training systems in place for each division of their company. As well as they expect all guards to have more than one form of certification from the Solicitor General or another authority (e.g. ASIS) to be considered for a job. They do not hire guards that only have their Alberta Basic Security Training (ABST).

Turnover of employees?

To start off they had to recognize that one of the biggest challenges in the security industry for many companies as well as our clients is turnover. To combat this they have put in place a multitude of options for their guards to utilize and tap into, and they are adding features all the time to incentivize their employees to work harder and be compensated for that. A few of those options are: • Higher than normal starting wages• Paid training • Paid-upgrading • Events for all staff And they know that they are the only company to offer their guards a way to make a commission for performance. They knew that keeping their people happy was as important as keeping their clients happy.


Computer and Report writing skills:

Other companies have their employees take computer related courses and 10-106 felt, “why should the security industry be any different” so 10-106 Security offers its guards and office staff the opportunity to take computer related courses that are approved for the betterment of report writing and other tasks within their line of duty. With this being done 10-106 can then guarantee that the reports their clients receive will be written fast, efficiently and effectively.

Company’s having enough guards?

10-106 Security knew that if they were to be able to compete in this market they needed to be able to react at a moments notice and this brought in the on call and after hours guard. 10-106 has guards on call 24/7 for the convenience of their clients. Do you have an open door that cannot be locked until the morning? Do you have a broken overhead door that needs to be manned for the evening? 10-106 is the company to call. With their proactive approach to the security industry they have the security professionals needed at a moments notice.

With their management team having on-the-ground experience as, ex-prison guards, police officers, Active Canadian military and retired RCMP to the ranks. With these two major parts of the security industry tackled Diana and Ryan then looked at the other ways in which the company could benefit their clients… With their large fleet and 24/7 dispatch: parking control for their client’s private property was the perfect answer. The two had not ventured into this type of business yet, after reviewing the laws and being sure that they could tackle this division with as much professionalism and sustainability that they had been able to do with the previous divisions they decided to move forward.


PARKING ENFORCEMENT TAGGING AND TOWING At 10-106 Security they pride themselves on knowing the laws and being one of the only companies in the business that has the ability and know how to enforce parking correctly and legally. With their step-by-step process they will not only impress your clients they will also create a presence to potential illegal parkers that is next to none. The goal is not to stop illegal parking it is to eliminate it on client sites for good.

Process: 10-106 Security Parking Control process:

• General audit of signage letting clients know what is needed for enforcement• General patrols issuing warnings that the lots are now patrolled and will be enforced• Issuing of enforceable notices that have a fine attached• Towing if there is non compliance

With the research they did they realized there were two big things other companies were not doing correctly and Ryan knew the first thing needed was to build a great relationship with the Calgary Parking Authority and that is what he did, finding out all that was needed for tagging and towing as well as how to warn people before doing these things. The process was then developed and it has been said by 10-106 Security clients that it is the best parking control service they have ever received.

FIRE WATCH 10-106 and Safety Barriers10-106 Security understands that when a fire alarm is tripped for whatever reason you are in need of a response and action plan that works within the legislation. They have devised a plan that is approved by governmental entities such as the CFD and the Solicitor General, which is as follows:


Steps to take for impairment:

• The extent and expected duration of the impairment have been determined. • The area or buildings involved have been inspected and the increased risk determined. • Recommendations have been submitted to management/building owner. • The Fire Department has been notified. • The insurance carrier, Alarm Company, building owner/ manager and other authorities having jurisdictions have been notified. • The supervisors in the area affected have been notified. • A tag impairment system has been implemented. • Necessary tools and materials have been assembled on the impairment site.

They also liaise with the Fire Marshal on a monthly basis to ensure they are fully prepared to handle situations that arise within the standards they set.

BAR/NIGHTCLUB AND RESTAURANT SECURITYWith these processes in place they were blown away when they were approached by some licensees from AGLC and asked if they could assist in securing some Restaurants and Bars that had a need for an outside security presence. Once again Ryan did some research and found out the rules and laws in regards to the working in an AGLC establishment and went to work.

The two establishments that were first on the list had a very jaded record; they had, had 2 stabbings in the 4 weeks prior; Non-compliance with the police on a regular basis; and patrons fighting in the streets. These instances needed to change or these establishments risked being shut down. Ryan went to work first gaining all licensing needed personally for the company to work in an AGLC establishment and then made all of his guards do the same. 10-106 Security is proud to report that since taking over these sites there have been zero stabbings. Anywhere there is alcohol there is bound to be some rowdiness once and awhile although having people of authority that are trained to deal with intoxicated people in a cordial way the fighting has been kept to a minimum and no injuries sustained.


ONLINE SECURITY DISPATCHING SYSTEM (OSD) Our Automated Dispatch System and monitoring station is the most technologically advanced system on the market to date. 10-106 prides itself on knowing that we maintain changes in technology in order to provide our clients with more accurate and quick response times in the industry in the event of a security situation. Our 24/7 dispatch center is equipped with large screen monitors with maps of the city and the location of our cars. This helps us respond to a call in the shortest time possible. With our integrated phone line allowing multiple calls at once as well as dispatch integration, our calls can be monitored for the safety and security of our clients. An electronic dispatch system that automatically sends all information in regards to a specific site and our static and mobile officers provide us with the ability to have all information necessary to serve our clients.

Communications personnel are responsible for:

• Security agent monitoring • Data sharing • Site specific orders assistance• Emergency assistance • GPS control and tracking mobile units• Security hourly check in control • Camera control and monitoring • Client relations • Handling telephone systems • Assenting emergency services as needed • Quality control • Liaison with field supervision

“10-106 LEADS THE WAY IN TECHNOLOGICAL ADVANCES”


ONLINE SECURITY DISPATCHING SYSTEM (OSD) 10-106 Security’s Online Security Dispatching System and monitoring station is the most technologically advanced system on the market to date. 10-106 prides itself on knowing that they keep up with the changes in technology so that they may provide their clients the most accurate and quick response times in the industry in the evfent of an issue. Their 24/7 dispatch is equipped with large screen monitors with maps of the city and the location of the vehicles, this helps them respond to emergency calls in the shortest time possible. An integrated phone line that allows multiple calls at once as well as dispatch integration so all their calls can be monitored for the safety and security of their clients. An electronic dispatch system that automatically sends all information in regards to a site to their static and mobile officers so that they can be sure to have all information needed to serve their clients.

Communications personnel are responsible for:

• Security agent monitoring • Data sharing • Site specific orders assistance • Emergency assistance • GPS control and tracking mobile units • Security hourly check in control • Camera control and monitoring • Client relations • Handling telephone systems • Assenting emergency services as needed • Quality control • Liaison with field supervision

With their state of the art OSD system you no longer have to worry about receiving crumpled, poorly written and hard to read reports. All of 10-106’s reports are electronically written and stored on their OSD system for your convenience. Daily you will receive a report of what has happened on your site and how it was secured. As well if you require a report down the road for any reason one request and it can be sent to you via email in real-time.


Mobile Patrol Static Security GuardResume Including References

Must be 20 Years of AgeEligible to Work in CanadaHigh School or Equivalent

No Criminal RecordPositive Attitude and CharacterBe Healthy to Perform Duties

Fluent in EnglishValid Security License

Valid Class 5 Drivers licenseMust Complete and Pass Aptitude Test

Resume Including ReferencesMust be 18 Years of Age

Eligible to Work in CanadaHigh School or Equivalent

No Criminal RecordPositive Attitude and CharacterBe Healthy to Perform Duties

Fluent in EnglishValid Security LicenseReliable Transportation

Must Complete and Pass Aptitude Test

Pre- ‐Screening Process

Mobile Patrol Static Security GuardFirst Face to Face Interview

- Candidates Suitability- Candidates Demeanor

- Relevance

First Face to Face Interview- Candidates Suitability- Candidates Demeanor

- RelevanceSecond Face to Face Interview

- Complete Paperwork- Provide new hire with security regulations

- Schedule Training

Second Face to Face Interview- Complete Paperwork

- Provide new hire with security regulations- Schedule Training

Hiring Process

HIRING AND PRESCREENING PROCESS:


Mobile Patrol Static Security GuardTraining on Computer Automated Dispatch

Training on Report WritingTraining on Alarm Response

Training on Driving RegulationsTraining on Patrols

Training on Individual Site PatrolsTraining on Company Forms

Training on Computer Automated DispatchTraining on Report Writing

Training on Security RegulationsTraining on Site Patrol

Training on Company FormsIncident Training

Training on Client Interaction

Training Process

Drug and Alcohol Testing

As well as upon request all employees that are assigned to your site will undergo drug and alcohol testing:

Testing Facility

Sure Hire is revolutionizing the occupational testing industry through it propriety. It is fit for work, medical and physical assessments, drug testing adulteration protocols, automated tracking systems, standardized national training and certification system. It is also an industry leading online technology which provides two hour result distribution. There are four different methods to schedule an appointment with SureHire, catering to company representative’s individual preferences.


COVERAGES AVAILABLE Video Mobile Patrols as many or as few as you require 4 - 24 Hour Coverage for static security Parking Enforcement as many or as few as you require Bar/Night Club and Restaurant Security 2 Guards minimum 4-24 Hour Coverage Fire Watch and emergency personnel 4 – 24 Hour Coverage

“10-106 PROVIDES CLIENTS THE HIGHEST QUALITY SERVICE KNOWN IN THE INDUSTRY WHILE PAYING

ITS SECURITY PROFESSIONALS THE HIGHEST WAGES IN THE INDUSTRY”

Additional Information:

These rates reflect Security Professionals that can handle situations above and beyond and have the knowledge and resources to quickly and effectively handle any situation that may arise, they will look act and fill the position as requested.

Respectfully Submitted,

Ryan Soper | Community Liaison Officer 10-106 Security Incorporated

1927 Highfield Cres. S.E. Calgary, AB T2G 5M1 Local: 403-770-3036 Ext. 101 Cellular: 403-399-7654 Email: [email protected] Web: www.10-106.com

Documents

10-106 Calgary Security Firm Introduction Package