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1
What Students Need to Know from The National Student Survey
17 June 2010
Sami Benyahia, Director
2
What I am going to talk about
The National Student Survey
What students need to know
How they can use the NSS to help inform their choice
3
We all have different expectations
4
Managing expectations
5
What is the National Student Survey is and its purpose
A national survey of UK final year undergraduate students
Data publically available
For prospective students to choose where/what to study
A rich source of information for institutions
6
The scope of the NSS
150 HEIs and 120 FE Colleges (HE in FE)
400,000 students annually
More than 6 in 10 students took part
Base: NSS 2009
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The NSS is about the Student learning experience
Teaching on my course
Assessment and feedback
Academic support
Organisation and management
Learning resources
Personal development
Overall satisfaction
8
Where are the results: Unistats
9
Universities’ websites
10
League tables
11
What the NSS reveals
High levels of overall satisfaction
Some improvements over the years
12
Teaching on my Course
Assessment & Feedback
Organisation & Management
Academic Support
Personal Development
Learning Resources
Overall Satisfaction
Overall NSS results 2005 - 2009% Agree
60%
70%
80%
2005 2006 2007 2008 2009
Overall satisfactionLearning resources
Assessment and feedback
Organisation and management
Academic support
Personal development
Teaching on my course
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Students view HE courses very positively
Students are generally satisfied with their courses
Over 80% students say ‘Overall, I am satisfied with my course’
Students positively evaluate all aspects of teaching and learning
No element of teaching quality is evaluated negatively
Source: The National Student Survey Findings, Paula Surridge, Department of Sociology, University of Bristol
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A diverse HE sector
Students on sandwich courses more satisfied with the quality of their courses than full-time students
Large variations according to subject of study
But no clear divide between Science and Arts & Humanities
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Less enthusiasm about Assessment/Feedback
Assessment and Feedback is least positively evaluated
Older students more positive about Assessment and Feedback
16
Age matters
Older students more positive about Teaching and Learning
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Disability
Students with dyslexia less satisfied with their courses
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Ethnicity
Students from Asian ethnic backgrounds less positive about their courses than white students
Students from black ethnic backgrounds more positive about Assessment and Feedback and Organisation and Management
19
Size matters
Students in small institutions more positive about Teaching and Learning
…more positive about Academic Support
…more positive Personal Development.
…more satisfied with the overall teaching quality
20
Regional divide
Students in the London area less satisfied
21
87%
79%
83%
82%
Teaching on my course (% agree)
Base: c.223,000 NSS respondents, fieldwork January – April 2009
Staff are good at explaining things
Source: Ipsos MORI
Staff have made the subject interesting
Staff are enthusiastic about what they are teaching
The course is intellectually stimulating
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70%
72%
58%
63%
57%
Assessment and feedback (% agree)
Base: c.223,000 NSS respondents, fieldwork January – April 2009
The criteria used in marking have been clear in advance
Source: Ipsos MORI
Assessment arrangements and marking have been fair
Feedback on my work has been prompt
I have received detailed comments on my work
Feedback on my work has helped me clarify things I did not
understand
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72%
81%
69%
Academic support (% agree)
Base: c.223,000 NSS respondents, fieldwork January – April 2009
I have received sufficient advice and support with my
studies
Source: Ipsos MORI
I have been able to contact staff when I needed to
Good advice was available when I needed to make study
choices
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77%
69%
69%
Organisation and management (% agree)
Base: c.223,000 NSS respondents, fieldwork January – April 2009
The timetable works efficiently as far as my activities are
concerned
Source: Ipsos MORI
Any changes in the course or teaching have been
communicated effectively
The course is well organised and is running smoothly
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81%
85%
76%
Learning resources (% agree)
Base: c.223,000 NSS respondents, fieldwork January – April 2009
The library resources and services are good enough for my needs
Source: Ipsos MORI
I have been able to access general IT resources when I needed to
I have been able to access specialised equipment, facilities
or room when I needed to
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78%
81%
78%
Personal development (% agree)
Base: c.223,000 NSS respondents, fieldwork January – April 2009
The course has helped me present myself with confidence
Source: Ipsos MORI
My communication skills have improved
As a result of the course, I feel confident in tackling unfamiliar problems
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More information and data available
http://www.hefce.ac.uk/learning/nss/data
http://www.hefce.ac.uk/pubs/rdreports/2006/rd22_06
http://www.heacademy.ac.uk/ourwork/supportingresearch/nss
http://www.unistats.com
http://www.ipsos-mori.com/nss
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Thank youFor further information [email protected] 8861 8148
© 2010 Ipsos MORI – all rights reserved