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1
Volunteer Chaplain Training
Module 8 Pastoral Assessment
The art of identifying and addressing people’s needs.
© Copyright 2001 Al Henager. Use only with written permission and with proper credit.
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Introduction• The purpose of this module is -
– To address how to know what needs are present and how to address them.
• Presented by– Al Henager– Staff Chaplain– UAMS Medical Center
© Copyright 2001 Al Henager. Use only with written permission and with proper credit.
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Formula•E•I•A•I•O
Remember “Old McDonald” and change the second “E” to an “A”
© Copyright 2001 Al Henager. Use only with written permission and with proper credit.
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Formula•E - Exceptional
•I - Interactions
=•A - Assessment
•I - Intervention
•O - Outcomes
© Copyright 2001 Al Henager. Use only with written permission and with proper credit.
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A - Assessment
• Remember
OLE
© Copyright 2001 Al Henager. Use only with written permission and with proper credit.
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A - Assessment
•O - Observe
•L - Listen
•E - Extrapolate
© Copyright 2001 Al Henager. Use only with written permission and with proper credit.
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A- Assessment•O - Observe
– What you see - the symptoms
•L - Listen– To what you hear
•E - Extrapolate– What the needs are
© Copyright 2001 Al Henager. Use only with written permission and with proper credit.
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A - Assessment•Involves finding out what needs are present so that you can meet them.
•OLE© Copyright 2001 Al Henager. Use only with written permission and with proper credit.
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A - Assessment
• 1st Steps - – Observing– Listening
• Symptoms - what you see & hear– ____________– ____________– ____________– ____________
© Copyright 2001 Al Henager. Use only with written permission and with proper credit.
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Extrapolating Needs• Seven basic spiritual needs
– Belonging/Community– Communication/Understanding– Controlling/Empowerment– Forgiving/Reconciliation– Purpose/Meaning– Transcending– Valuing
© Copyright 2001 Al Henager. Use only with written permission and with proper credit.
Or you may wish to use others such as Paul Pruyser gives in The Minister as Diagnostician.
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Formula•E - Exceptional
•I - Interactions
=•A - Assessment OLE
•I - Intervention
•O - Outcomes
© Copyright 2001 Al Henager. Use only with written permission and with proper credit.
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Next Steps
•I - Intervention– What you do to meet the needs
•O - Outcomes– In what ways were the needs met?
© Copyright 2001 Al Henager. Use only with written permission and with proper credit.
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Real Life• Case Study
– What were the Symptoms?– What were the Needs?– What were the Interventions?– What were the Outcomes?
• Use of the AIO system– To arrive at your A-I-O– To help you focus on the task– To show what we do
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What This Means• Pastoral Assessment is a
blending of Art & Science• Good Pastoral Assessments
help us do a better job• Reporting our pastoral
Assessments, Interventions, and Outcomes– Keeps us accountable– Demonstrates the value of what
we do
© Copyright 2001 Al Henager. Use only with written permission and with proper credit.