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UW IT strategy framework

19 June 2007

C&C EC meeting

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Purpose

Overall Provide vocabulary & framework for SP engagements Provide way to identify current focus areas

Today Stimulate EC discussion Get feedback Define path to closure

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IT organizational mission Support the business (discovery, learning, care)

--by providing relevant, reliable, & responsive services. Improve productivity and efficiency

--by providing great tools; reducing useless duplication. Foster partnerships

--that enable extraordinary achievements by UW students, faculty, staff, and clinicians.

Foster innovation --that transforms learning, research and health care.

Showcase technology --that illustrates what is possible.

IT/IS/IM Strategic Objectives for UW Increase personal productivity

and group effectiveness by providing anytime/anywhere access to great tools by enabling collaboration without boundaries by discovering and mitigating IT annoyances

Increase institutional efficiency by reducing duplication of efforts by leveraging marketplace economies of scale by leveraging advanced tech., stds, good design

Reduce institutional risk by improving security by supporting compliance efforts by improving UW's business continuity capability

Strategy Development Strategy

Prepare Framework/vocabulary definitions, deliverables Identify suggested themes for initial focus Write backgrounder/whitepapers on issues & trends Define process, engagement roadmap, milestones

Engage PIs, administrators, SysAds, committees, ... Broker/Convene events, “start the conversation” Listen, facilitate, respond, discuss, decide

Document and vet SP conclusions Develop implementation plans & priorities

Engagement roadmap

Types of engagements One-to-one (Dean, PI, Admin, Techie, Student, etc) Affinity group discussions Arranged talks by outside experts Presentations/organized discussions in existing IT

groups (CompDirs, ITRSG, *TACs) Electronic engagement via email lists

(TechSupport), wiki, surveys, blogs-with-feedback Next-gen “NW Computer Faire”??

what about partnering on another “Innovation Symposium”?

UW IT SP Outline

Relationship to C&C organizational SP Background

Goals Key issues Trends Methodology

Engagement results Conclusions Recommendations Appendices

Trends --technology

Processor cores -> increasing Solid-state storage -> increasing Convergence and device integration -> Video quality and latency -> Improving Complexity; MTTR and MTTG -> Worsening More protocol diversity

Trends --Marketplace

Energy costs -> increasing Compute & Storage costs -> decreasing Commodity IT scaling Content from consumers More proprietary stds and attempts by each

major corp to win control over all aspects of customer experience (e.g. cell comm & entertainment)

Trends –Research Universities

Contract/grant competition: increasing Multi-discipline virtual organizations: increasing Global, 24x7 activities: increasing Dependence on IT services: increasing State support: ?? Off-shoring research risks: increasing Competition for student seats: increasing?

IT = Inevitable Tensions

complexity vs. diversity vs. supportability local optimization vs. global optimization security vs. everything convergence vs. risk responding vs. leading consensus-building vs. agility group-think vs. risk-taking Long-term vs. short-term investment one-size-fits-all vs. custom homogeneity vs. species diversity (resilience) monopoly vs. choice

Key Issues

Central vs. decentral control/autonomy, dupl. Who gets input? Who decides? Heterogeneity: enough, but not too much Funding and re-prioritization (by whom?) Planning vs. agility Balancing investment in new services vs:

Future risk mitigation Deferred mtce on current services Infrastructure upkeep & upgrades Management info & operational support systems

Some Key Themes

Mobility Anytime/anywhere access Device independence

Breaking down barriers Traditional provisioning silos Organizational boundaries

Dis-intermediation Avoiding the middle-man to get info or service Avoiding the middle-man for posting content

Managing business risk better Security, compliance, biz continuity

IT Strategic Plan Deliverables

To be determined

IT Strategic Plan Milestones

To be determined

Framework

AdminSystemsandInfo Mgt

Clinical

Teaching

eSciencePersonal andGroup ProductivityTools

INFRASTRUCTURE

UniversalDiscipline-Specific

Personal & Group Productivity Tools Content creation (docs, audio, video, ppt, drwgs) Math, budget, modeling, simulation, etc Communication (Email, IM, Telephony, Paging) Calendaring (Personal, Group, Public) Contact management & presence management Information Gathering & Sharing

Searching, sorting, filtering Content management Wikis, Blogs, “YouTube”, “MySpace” Catalyst-like tools, e.g. Surveys Group file access/sharing DBMS

Infrastructure Services

Networking & communications Storage Backup Security Access control and identity management Managed servers & Colo Business continuity Software development environments

Personal Platforms

Computers Desktop Laptop PDAs

Phones Desktop hard-phone Soft-phone Mobile/Smart phones

Operating environments Windows, Mac, Linux, Symbian, Palm, Blackberry

eScience Platforms

Data clusters Compute clusters Visualization clusters

Dominant operating environments Linux, Unix Windows

Questions/Next steps

Is this on the right track? Suggested changes? Merge with engagement roadmap? Merge with whitepaper roadmap? Steps needed to declare it done?