1 Trauma Informed Case Management 4 TH Annual CLINICAL FORUM ON MENTAL HEALTH "Turning Knowledge Into Practice" Wednesday, May 14, 2008 10:15 a.m. to 11:45

11

Trauma Informed Trauma Informed Case ManagementCase Management

4TH Annual

CLINICAL FORUM ON MENTAL HEALTH

"Turning Knowledge Into Practice"

Wednesday, May 14, 2008

10:15 a.m. to 11:45 a.m.

by

Pat Risser [email protected]

Within the next couple of weeks this presentation will be up at:

http://home.http://home.attatt.net/~parisser.net/~parisser

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Trauma DefinitionTrauma Definition

1. An event, series of events, or context that is emotionally overwhelming

2. The individual feels helpless or powerless to control the event(s) or situation

3. The person believes s/he is going to die

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Definition Definition

Trauma informed case management is Trauma informed case management is grounded in and directed by a thorough grounded in and directed by a thorough

understanding of the neurological, understanding of the neurological, biological, psychological and social effects biological, psychological and social effects of trauma and violence on humans and the of trauma and violence on humans and the prevalence of these experiences in persons prevalence of these experiences in persons

who receive mental health services.who receive mental health services.

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Trauma Informed Case ManagementTrauma Informed Case Management Integrates philosophies of quality care that guide Integrates philosophies of quality care that guide

all clinical interventionsall clinical interventions Is based on current literature Is based on current literature Is inclusive of the survivor's perspectiveIs inclusive of the survivor's perspective Is informed by research and evidence of effective Is informed by research and evidence of effective

practicepractice Recognizes that coercive interventions cause Recognizes that coercive interventions cause

traumatization and re-traumatization and are to be traumatization and re-traumatization and are to be avoided avoided

Key Principles Key Principles

(Fallot & Harris, 2002; Ford, 2003; Najavits, 2003)

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Exposure to TraumaExposure to TraumaGeneral PopulationGeneral Population

Until recently, trauma exposure was thought to be Until recently, trauma exposure was thought to be unilaterally rare (combat violence, disaster trauma)unilaterally rare (combat violence, disaster trauma)

((Kessler et alKessler et al., 1995)., 1995)

Recent research has changed this. Studies done in Recent research has changed this. Studies done in the last decade indicate that trauma exposure is the last decade indicate that trauma exposure is common even in the middle class common even in the middle class

((IbidIbid))

56% of an adult sample reported at least one event56% of an adult sample reported at least one event(Ibid(Ibid))

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Exposure to TraumaExposure to TraumaMental Health PopulationMental Health Population

90% of public mental health clients have 90% of public mental health clients have been exposedbeen exposed

((Muesar et al., Muesar et al., in pressin press; Muesar et al., ; Muesar et al., 1998)1998)

Most have multiple experiences of traumaMost have multiple experiences of trauma(Ibid)(Ibid)

34-53% report childhood sexual or physical 34-53% report childhood sexual or physical abuseabuse

((Kessler et al., Kessler et al., 19951995; MHA NY & NYOMH ; MHA NY & NYOMH 19951995))

43-81% report some type of victimization43-81% report some type of victimization(Ibid(Ibid))

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97 % of homeless women diagnosed with 97 % of homeless women diagnosed with serious mental illness have experienced severe serious mental illness have experienced severe physical and sexual abuse - 87% experience physical and sexual abuse - 87% experience this abuse both as child and adultthis abuse both as child and adult

((Goodman et alGoodman et al., 1997., 1997))

Current rates of PTSD in people diagnosed Current rates of PTSD in people diagnosed with serious mental illness range from 29-43%with serious mental illness range from 29-43%

((CMHS/HRANECMHS/HRANE, 1995; , 1995; Jennings & RalphJennings & Ralph, 1997), 1997)

Epidemic among population in public mental Epidemic among population in public mental health system, especially womenhealth system, especially women

((IbidIbid))

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74 % of Maine’s adult mental health inpatient 74 % of Maine’s adult mental health inpatient consumers reported histories of sexual and consumers reported histories of sexual and physical abusephysical abuse

((Craine, Craine, 19881988))

Vast majority of adults diagnosed with BPD Vast majority of adults diagnosed with BPD (81%) or DID (90%) were sexually or (81%) or DID (90%) were sexually or physically abused as childrenphysically abused as children

((Herman et al., Herman et al., 1989;1989; Ross et al., Ross et al., 19901990))

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Prevalence of Trauma in Mental Prevalence of Trauma in Mental Health PopulationHealth Population

The literature substantiates that:The literature substantiates that: Sexual abuse of women was largely under-Sexual abuse of women was largely under-

diagnosed diagnosed Coercive interventions like S/R caused trauma Coercive interventions like S/R caused trauma

and re-traumatization in treatment settingsand re-traumatization in treatment settings ““Observer violence” in treatment settings was Observer violence” in treatment settings was

traumatizingtraumatizing Complex PTSD, DID and related syndromes Complex PTSD, DID and related syndromes

frequently misdiagnosed in treatment settingsfrequently misdiagnosed in treatment settings Inadequate or no treatment was commonInadequate or no treatment was common((Cook et alCook et al., 2002; ., 2002; Fallot & HarrisFallot & Harris, 2002; , 2002; Frueh et al.,Frueh et al., 2000; 2000; Rosenberg et alRosenberg et al., .,

2001; 2001; CarmenCarmen et al.,et al., 1996) 1996)

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ImplicationsImplications

There is considerable evidence that trauma There is considerable evidence that trauma and abuse are of urgent concernand abuse are of urgent concern

People with serious mental illness (SMI) are People with serious mental illness (SMI) are markedly at increased risk for trauma markedly at increased risk for trauma exposureexposure

Women are at particular risk; substance Women are at particular risk; substance abuse and homelessness are significantly abuse and homelessness are significantly aggravating factorsaggravating factors((Cusack et al.; Muesar et al., Cusack et al.; Muesar et al., 19981998; Muesar et al., ; Muesar et al., in pressin press; NASMHPD, ; NASMHPD, 1998)1998)

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Trauma Informed Care SystemsTrauma Informed Care SystemsKey FeaturesKey Features

Recognition of the high rates of PTSD and Recognition of the high rates of PTSD and other psychiatric disorders related to trauma other psychiatric disorders related to trauma exposure in people with SMIexposure in people with SMI

Early and rigorous diagnostic evaluation Early and rigorous diagnostic evaluation with focused consideration of trauma in with focused consideration of trauma in people with complicated, treatment-resistant people with complicated, treatment-resistant illness such as DID, BPD.illness such as DID, BPD.

(Fallot & Harris, 2002; Cook et al., 2002; Ford, 2003; Cusack et al.)

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Valuing the consumer in all aspects of careValuing the consumer in all aspects of care

Neutral, objective and supportive languageNeutral, objective and supportive language

Individually flexible plans and approachesIndividually flexible plans and approaches

(Fallot & Harris, 2002; Cook et al., 2002; Ford, 2003; Cusack et al.; Jennings, 1998; Prescott, 2000)

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Awareness/training on re-traumatizing Awareness/training on re-traumatizing practicespractices

Institutions that are open to outside parties: Institutions that are open to outside parties: advocacy, and clinical consultantsadvocacy, and clinical consultants

Training and supervision in assessment and Training and supervision in assessment and treatment of people with trauma historiestreatment of people with trauma histories


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Systems Systems withoutwithout Trauma Sensitive Trauma Sensitive CharacteristicsCharacteristics

Consumers are labeled & pathologized as Consumers are labeled & pathologized as “manipulative,” “needy,” attention seeking“manipulative,” “needy,” attention seeking

Misuse or overuse of displays of power Misuse or overuse of displays of power - - keys, security, demeanorkeys, security, demeanor

Culture of secrecyCulture of secrecy- - no advocates, poor no advocates, poor monitoring of staffmonitoring of staff

High rates of S/R & other restrictive High rates of S/R & other restrictive measuresmeasures

(Fallot & Harris, 2002)

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Systems Systems withoutwithout Trauma Sensitive Trauma Sensitive CharacteristicsCharacteristics

Little use of least restrictive alternatives Little use of least restrictive alternatives other than medicationother than medication

Institutions that emphasize “patient Institutions that emphasize “patient compliance” rather than collaborationcompliance” rather than collaboration

Institutions that disempower and devalue Institutions that disempower and devalue staff who then “pass on” that disrespect to staff who then “pass on” that disrespect to service recipients.service recipients.

(Fallot & Harris, 2002)

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Trauma AssessmentTrauma Assessment

PurposePurpose Used to identify past history of trauma, Used to identify past history of trauma,

violence, abuse, and related sequelae.violence, abuse, and related sequelae.

Assists with diagnostic reliability, clinical Assists with diagnostic reliability, clinical approaches and recovery progress.approaches and recovery progress.

Informs the treatment culture to minimize Informs the treatment culture to minimize potential for re-traumatization. potential for re-traumatization.

((Cook et alCook et al., 2002; ., 2002; Fallot & HarrisFallot & Harris, 2002; , 2002; Maine BDSMaine BDS, 2000), 2000)

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Trauma Assessment Trauma Assessment

Interview is conducted upon intake or shortly after Importance of therapeutic engagement during interview

cannot be over emphasized Some clients will prefer to complete assessment alone Some will need several days to complete assessment

(Ibid)

Use of PTSD measures can add additional information. Posttraumatic Diagnostic Scale for adults (Foa et al., 1997)

Child PTSD Symptom Scale (Foa et al., 2001)

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AssessmentAssessment Focusing on what Focusing on what happenedhappened to you in place of to you in place of

what is what is wrongwrong with you with you ((BloomBloom, 2002), 2002)

Asking questions about past and current abuseAsking questions about past and current abuse Addressing current risk and developing safety plan Addressing current risk and developing safety plan

for dischargefor discharge One person sensitively asking the questionsOne person sensitively asking the questions Noting that People who are psychotic and Noting that People who are psychotic and

delusional can respond reliably to trauma delusional can respond reliably to trauma assessments if asked appropriately assessments if asked appropriately (Rosenberg, (Rosenberg, 20022002))


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Continued follow-up, preferably with same Continued follow-up, preferably with same provider/clinician is suggested, due to provider/clinician is suggested, due to sensitivity of issue.sensitivity of issue.

Can be done with de-escalation preference Can be done with de-escalation preference survey.survey.

((IbidIbid))

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Trauma AssessmentTrauma Assessment Should minimally include:Should minimally include:

TypeType: : childhood/adult rape, sexual, physical, childhood/adult rape, sexual, physical, emotional abuse or neglect, exposure to disasteremotional abuse or neglect, exposure to disaster

Age Age when the abuse occurred when the abuse occurred

WhoWho perpetrated the abuseperpetrated the abuse

Assessment of such symptoms as: dissociation, Assessment of such symptoms as: dissociation, flashbacks, hyper-vigilance, numbness, self-flashbacks, hyper-vigilance, numbness, self-injury, anxiety, depression, etc.injury, anxiety, depression, etc. ((IbidIbid))

2121


Results and “Results and “positive responsespositive responses” must be ” must be addressed in treatment planning or assessmentaddressed in treatment planning or assessment is useless.is useless.

Current JCAHO requirements are not generallyCurrent JCAHO requirements are not generally not considered sufficientnot considered sufficient

((IbidIbid))

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Other MH factors to assessOther MH factors to assess History of S/R; involuntary IM medication History of S/R; involuntary IM medication

experiencesexperiences Individual experiences in inpatient settings – fear, Individual experiences in inpatient settings – fear,

dissociation, anger. Powerlessnessdissociation, anger. Powerlessness Homelessness, addictionHomelessness, addiction Interest in working on a safety planInterest in working on a safety plan

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Informs plan of careInforms plan of care Individualizes plan of careIndividualizes plan of care Serves as a training tool for staffServes as a training tool for staff Helps staff advocate for consumersHelps staff advocate for consumers Improves self awareness for consumer and Improves self awareness for consumer and

staff about how past experience affects current staff about how past experience affects current behaviorsbehaviors

2424

Individual Crisis Prevention PlansIndividual Crisis Prevention Plans

What are they?What are they?

Why are they used? Why are they used?

What elements make up a plan?What elements make up a plan?

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What is a Crisis Prevention Plan?What is a Crisis Prevention Plan?A Crisis Prevention Plan is A Crisis Prevention Plan is more than just a plan.more than just a plan. Fundamentally it is anFundamentally it is an individualizedindividualized plan developed in plan developed in

advance to prevent a crisis and avoid the use of restraint advance to prevent a crisis and avoid the use of restraint or seclusion.or seclusion.

It is also:It is also: A therapeutic processA therapeutic process A task that is trauma sensitiveA task that is trauma sensitive A partnership of safety planningA partnership of safety planning A collaboration between consumers and staff to A collaboration between consumers and staff to

create a crisis strategy togethercreate a crisis strategy together A consumer owned plan written in easy to understand A consumer owned plan written in easy to understand

languagelanguage

2626

Other Names for Crisis Prevention Other Names for Crisis Prevention PlansPlans

Safety ToolSafety Tool

De-escalation Preference ToolDe-escalation Preference Tool

Advance Crisis PlanAdvance Crisis Plan

Individual Crisis PlanIndividual Crisis Plan

Personal Safety PlanPersonal Safety Plan

Personal Safety FormPersonal Safety Form

Safety Zone ToolSafety Zone Tool

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Why Are Safety Tools Used?Why Are Safety Tools Used?

Purpose:Purpose: To help consumers during the earliest stages of To help consumers during the earliest stages of

escalation before a crisis eruptsescalation before a crisis erupts To help consumers identify coping strategies To help consumers identify coping strategies

before they are neededbefore they are needed To help staff plan ahead and know what to do To help staff plan ahead and know what to do

with each person if a problem ariseswith each person if a problem arises To help staff use interventions that reduce risk and To help staff use interventions that reduce risk and

trauma to individualstrauma to individuals

2828

Essential ComponentsEssential Components

11.. TriggersTriggers

2. Early Warning Signs 2. Early Warning Signs

3.3. Strategies Strategies

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Crisis Prevention PlanCrisis Prevention Plan

First, Identify First, Identify TriggersTriggers

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No, not that Trigger …No, not that Trigger …

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These TriggersThese Triggers

A trigger is something that sets off an action, process, A trigger is something that sets off an action, process, or series of eventsor series of events (such as fear, panic, upset, (such as fear, panic, upset, agitation):agitation):

bedtimebedtime room checksroom checks large menlarge men yellingyelling people too closepeople too close

3232

More Triggers:More Triggers:What makes you feel scared or upset or angry What makes you feel scared or upset or angry

and could cause you to go into crisis?and could cause you to go into crisis? Not being listened toNot being listened to Lack of privacyLack of privacy Feeling lonelyFeeling lonely DarknessDarkness Being teased or picked onBeing teased or picked on Feeling pressuredFeeling pressured People yellingPeople yelling Room checksRoom checks

ArgumentsArguments Being isolatedBeing isolated Being touchedBeing touched Loud noisesLoud noises Not having controlNot having control Being stared atBeing stared at Other (describe)Other (describe) ________________________________

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More Triggers:More Triggers:

Particular time of day/night___________Particular time of day/night___________

Particular time of year_______________Particular time of year_______________

Contact with family__________________Contact with family__________________

Other*____________________________Other*____________________________

* Consumers have unique histories with uniquely specific triggers - essential to * Consumers have unique histories with uniquely specific triggers - essential to ask & incorporateask & incorporate

3434


Second, Identify Early Warning SignsSecond, Identify Early Warning Signs

3535

Early Warning SignsEarly Warning Signs

A signal of distress is a physical precursor andA signal of distress is a physical precursor andmanifestation of upset or possible crisis. Some manifestation of upset or possible crisis. Some signals are not observable, but some are, such as:signals are not observable, but some are, such as: restlessnessrestlessness agitationagitation pacingpacing shortness of breathshortness of breath sensation of a tightness in the chestsensation of a tightness in the chest sweating sweating

3636

Early Warning SignsEarly Warning SignsWhat might you or others notice or what you What might you or others notice or what you

might feel just before losing control?might feel just before losing control? Clenching teethClenching teeth Wringing handsWringing hands Bouncing legsBouncing legs ShakingShaking CryingCrying GigglingGiggling Heart PoundingHeart Pounding Singing inappropriatelySinging inappropriately PacingPacing

Eating moreEating more Breathing hardBreathing hard Shortness of breathShortness of breath Clenching fistsClenching fists Loud voiceLoud voice RockingRocking Can’t sit stillCan’t sit still SwearingSwearing RestlessnessRestlessness Other ___________Other ___________

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Third, Identify StrategiesThird, Identify Strategies

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StrategiesStrategies Strategies are individual-specific calming Strategies are individual-specific calming

mechanisms to manage and minimize stress, such as:mechanisms to manage and minimize stress, such as: time away from a stressful situationtime away from a stressful situation going for a walkgoing for a walk talking to someone who will listentalking to someone who will listen working outworking out lying downlying down listening to peaceful musiclistening to peaceful music

3939

StrategiesStrategies::What are some things that help you calm What are some things that help you calm

down when you start to get upset?down when you start to get upset? Time aloneTime alone Reading a bookReading a book Pacing Pacing ColoringColoring Hugging a stuffed Hugging a stuffed

animalanimal Taking a hot showerTaking a hot shower Deep breathingDeep breathing Being left aloneBeing left alone Talking to peersTalking to peers

Therapeutic Touch, describe Therapeutic Touch, describe ____________

ExercisingExercising EatingEating Writing in a journalWriting in a journal Taking a cold showerTaking a cold shower Listening to musicListening to music Talking with staffTalking with staff Molding clayMolding clay Calling friends orCalling friends or

family (who?) ______family (who?) ______

4040

More StrategiesMore Strategies

Blanket wrapsBlanket wraps Lying downLying down Using cold face clothUsing cold face cloth Deep breathing Deep breathing

exercisesexercises Getting a hugGetting a hug Running cold water on Running cold water on

handshands

Ripping paperRipping paper Using iceUsing ice Having your hand heldHaving your hand held Going for a walkGoing for a walk Snapping bubble wrapSnapping bubble wrap Bouncing ball in quiet Bouncing ball in quiet

roomroom Using the gymUsing the gym

4141

Even More StrategiesEven More Strategies Male staff supportMale staff support Female staff supportFemale staff support HumorHumor Screaming into a pillowScreaming into a pillow Punching a pillowPunching a pillow CryingCrying Spiritual Practices: Spiritual Practices:

prayer, meditation, prayer, meditation, religious reflectionreligious reflection

Touching preferencesTouching preferences Speaking with therapistSpeaking with therapist Being read a storyBeing read a story Using Sensory RoomUsing Sensory Room Using Comfort RoomUsing Comfort Room Identified Identified

interventions:________interventions:__________________________________________

4242

What Does Not Help When you are What Does Not Help When you are Upset?Upset?

Being aloneBeing alone Not being listened toNot being listened to Being told to stay in Being told to stay in

my roommy room Loud tone of voiceLoud tone of voice Peers teasingPeers teasing

HumorHumor Being ignoredBeing ignored Having many people Having many people

around mearound me Having space invadedHaving space invaded Staff not taking me Staff not taking me

seriouslyseriously

“If I’m told in a mean way that I can’t

do something … I lose it.” -- Natasha, 18 years old

4343

Do we really need “that rule”?Do we really need “that rule”?

““Every restraint I’ve reviewed, Every restraint I’ve reviewed, started with a staff memberstarted with a staff member

enforcing a rule.”enforcing a rule.”

Ross Greene, Ph.D.Ross Greene, Ph.D.

RRI Grand Rounds ~ Cambridge HospitalRRI Grand Rounds ~ Cambridge HospitalJanuary 20, 2004January 20, 2004

4444

Preferences in Extreme EmergenciesPreferences in Extreme Emergencies(to minimize trauma & re-traumatization)(to minimize trauma & re-traumatization)

Preference list continued…Preference list continued… MedicationMedication

by mouthby mouth by injectionby injection

Preferred medication ______________Preferred medication ______________ Prefer women/menPrefer women/men Hold my hands, do not restrain my body Hold my hands, do not restrain my body Consider racial, cultural, and religious factors Consider racial, cultural, and religious factors

4545

Example of Successful Crisis PlanningExample of Successful Crisis PlanningSusanSusan

Susan: Susan: Is a 21 yo woman with a diagnosis of Bipolar DO and Is a 21 yo woman with a diagnosis of Bipolar DO and history of sexual abuse. She finds bedrooms and history of sexual abuse. She finds bedrooms and bedtime frightening. This is the time she becomes bedtime frightening. This is the time she becomes most agitated and vulnerable to losing control.most agitated and vulnerable to losing control.

Warning Signs: Warning Signs: Susan starts to sing loudly, stops listening, and Susan starts to sing loudly, stops listening, and interacts aggressively with other patientsinteracts aggressively with other patients

4646

Example of Successful Crisis PlanningExample of Successful Crisis PlanningSusan (continued)Susan (continued)

Effective Strategies: Effective Strategies: Susan is not “made to go to bed,”Susan is not “made to go to bed,”She built a protective structure out of cardboardShe built a protective structure out of cardboardSusan was given a flashlightSusan was given a flashlightShe will watch TV in day hall until she is very tiredShe will watch TV in day hall until she is very tired

Institutional Obstacles: Institutional Obstacles: Rules have been more important than individual Rules have been more important than individual supportsupport

4747

Example of Successful Crisis PlanningExample of Successful Crisis PlanningMr. SmithMr. Smith

Mr. Smith: Mr. Smith: Is an 85 year old moderately demented man on a geri-Is an 85 year old moderately demented man on a geri-psych unit who wanders, becomes combative and is a psych unit who wanders, becomes combative and is a fall riskfall risk

Effective Strategies:Effective Strategies:Mr. Smith is given a baby doll to hold. He refused to Mr. Smith is given a baby doll to hold. He refused to get out of his chair until he handed the doll to another get out of his chair until he handed the doll to another person because he wanted to keep her “safe” thereby person because he wanted to keep her “safe” thereby alerting staff and decreasing risk of falling.alerting staff and decreasing risk of falling.

4848

Example of Successful Crisis PlanningExample of Successful Crisis PlanningMr. Smith (continued)Mr. Smith (continued)

Effective Strategies: Effective Strategies: When agitated, given a soft Teddy Bear that had been When agitated, given a soft Teddy Bear that had been warmed in the microwave.warmed in the microwave.

Benefits:Benefits:Integrated response to restraint and fall risk.Integrated response to restraint and fall risk.

4949

Example of Successful Crisis PlanningExample of Successful Crisis PlanningMs. JonesMs. Jones

Ms. Jones: Ms. Jones: Has a diagnosis of Borderline Personality Disorder, Has a diagnosis of Borderline Personality Disorder, PTSD and Dissociative Identity Disorder. PTSD and Dissociative Identity Disorder. Dissociative states and voices tell her she is bad and Dissociative states and voices tell her she is bad and leads to cutting behavior.leads to cutting behavior.

Warning Signs:Warning Signs:Inability to focus in group and with staffInability to focus in group and with staffPacingPacing

5050

Example of Successful Crisis PlanningExample of Successful Crisis PlanningMs. Jones (continued)Ms. Jones (continued)

Effective Strategies:Effective Strategies:A weighted blanket, initially suggested by staff, is A weighted blanket, initially suggested by staff, is

then requested by Ms. Jonesthen requested by Ms. JonesOffers physical grounding and help her “stay in the Offers physical grounding and help her “stay in the

present”present”““It’s like a bulletproof vest, I feel safe”It’s like a bulletproof vest, I feel safe”

Historical “Myth”: Historical “Myth”: ““Required restraint for uncontrollable self-injury” Required restraint for uncontrollable self-injury” Considered “impossible to manage, manipulative Considered “impossible to manage, manipulative

and difficult”and difficult”

5151

Individual Crisis Plan Individual Crisis Plan Guidelines for useGuidelines for use

Condense and make usableCondense and make usable Clear staff communication systemClear staff communication system

KardexKardex BlackboardBlackboard checks sheetschecks sheets

Consumers have copies - “own” their toolConsumers have copies - “own” their tool Re-visit if unable to do during intake processRe-visit if unable to do during intake process Some consumers prefer to fill it out by themselvesSome consumers prefer to fill it out by themselves

5252

Individual Crisis Plan Individual Crisis Plan Additional Guidelines for useAdditional Guidelines for use

Review at every treatment team, revise as Review at every treatment team, revise as necessarynecessary

Acknowledge relationship between trauma history Acknowledge relationship between trauma history and triggersand triggers

Teach about the impact of external and internal Teach about the impact of external and internal triggers and stressors & learn new skills to manage triggers and stressors & learn new skills to manage reactionreaction

Help consumers “practice” strategies before they Help consumers “practice” strategies before they become upsetbecome upset

5353

Individual Crisis PlanIndividual Crisis Plan Population-specific ConsiderationsPopulation-specific Considerations

Fully adaptable across the lifespanFully adaptable across the lifespan

Consider strategies that are developmentally Consider strategies that are developmentally responsive & population specific:responsive & population specific:

Adolescents may need intense physical Adolescents may need intense physical work-outs or write rap musicwork-outs or write rap music

Elderly may find classical music appealingElderly may find classical music appealing For dementing or cognitively impaired - rely more For dementing or cognitively impaired - rely more

on family and caregivers – inquire early as part of on family and caregivers – inquire early as part of admission processadmission process

Children use pictorial descriptions of difficult states Children use pictorial descriptions of difficult states and strategies may not be language basedand strategies may not be language based

5454

Can We Remember the Can We Remember the Person We’re Serving?Person We’re Serving?

Person First Language:Person First Language: Describes what a person HAS, not what a person Describes what a person HAS, not what a person

ISIS Reminds us those we serve are: Reminds us those we serve are:

Mothers and FathersMothers and Fathers Sisters and BrothersSisters and Brothers Sons and DaughtersSons and Daughters Employees and EmployersEmployees and Employers Friends and NeighborsFriends and Neighbors Leaders and FollowersLeaders and Followers Students and TeachersStudents and Teachers

5555

Remember the Person We’re ServingRemember the Person We’re Serving

We are all people, first.We are all people, first. Puts the person before the disabilityPuts the person before the disability Children with disabilities are children, first. Children with disabilities are children, first.

The only labels they need are their names.The only labels they need are their names. Adults with disabilities are adults, first.Adults with disabilities are adults, first.

The only labels they need are their namesThe only labels they need are their names

A disability label is simply a medical diagnosisA disability label is simply a medical diagnosis

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Mechanisms To Create a Trauma Mechanisms To Create a Trauma Informed Culture:Informed Culture:

Adopt philosophy of non-violence and non coercionAdopt philosophy of non-violence and non coercion Develop policies congruent with our stated valuesDevelop policies congruent with our stated values Identify & eliminate coercive practicesIdentify & eliminate coercive practices Remove overt/covert expressions of power/control, Remove overt/covert expressions of power/control,

and review rules objectivelyand review rules objectively Examine and change our languageExamine and change our language Include consumers as full participants in treatment, Include consumers as full participants in treatment,

programming, policy developmentprogramming, policy development Integrate peer supports and other natural supportsIntegrate peer supports and other natural supports Meaningfully change our environmentsMeaningfully change our environments

Documents

1 Trauma Informed Case Management 4 TH Annual CLINICAL FORUM ON MENTAL HEALTH "Turning Knowledge Into Practice" Wednesday, May 14, 2008 10:15 a.m. to 11:45