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Training

Who needs training?

When is training necessary?

What makes training programs effective?

How are training outcomes measured?

Training Basics

Assessing Training Needs

Job Analysis

Performance Appraisal

Targeted Training

Observation, discussion with supervisors and employees

Questionnaires

Is training really the solution to the problem?Are the goals of training clear

and realistic?Is training a good investment?How will we know whether the training worked?

Training Challenges

Delivery Methods:

Techniques, Programs

On-the-job (pluses and minuses)Job Instruction Training

Job Rotation

Apprenticeship

Coaching

Off-the-job (pluses and minuses)Lecture

Conference/Discussion

Audio-visual

Programmed instruction

Case study

Role play

SimulationVestibule

Management games

In-basket

Computer-assisted

Web-based courses

Virtual reality

Types of Training

Skills training

Retraining

Cross-functional training

Team training

Creativity training

Literacy training

Diversity training

Crisis training

Customer service training

reactions to training at the time of training

learning during training

application of new skills / knowledge

back on the job

RESULTS

Training Evaluation

Management Development

Managerial SkillsTechnical

Conceptual

Human Relations

Diagnostic

TechniquesAttitudes & Behavioral modeling

Organizational Development

Fundamental Premise

TechniquesOrganization Development

The Management of Change – focusing on beliefs, attitudes, and values

Teambuilding Ropes

Survey feedback