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The Case ForThe Case For
HHealthyealthyHHigh igh PPerformance erformance CCleaningleaning
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Agenda
I. Situation
II. Idea
III. How it works
IV.Customer value
V. Next steps
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Indoor Environmental Quality
• People on average spend 90% of their time indoors.
• Tighter buildings
• Poor air circulation
• More people in same space
• Improper cleaning can lead to lost productivity leading to more than $60 billion annually.
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Human Impact• Contaminants indoors
can be two to five times worse than those outdoors.
• Asthma increased in young children by 160% since 1980.
• Poor indoor environmental quality is suspected to be linked to some forms of cancer.
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Impact of Commercial Buildings
Buildings consume:
• 40% of total energy
• 65% of total electricity
• 30% of raw materials
• 12% of potable water
Buildings consume:
• 40% of total energy
• 65% of total electricity
• 30% of raw materials
• 12% of potable water
Cleaning buildings require:• 5 billion pounds of chemicals • 4.5 billion pounds of paper• 36 billion plastic trash liners• 20 million vacuum cleaners
Cleaning buildings require:• 5 billion pounds of chemicals • 4.5 billion pounds of paper• 36 billion plastic trash liners• 20 million vacuum cleaners
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Third-party standards / guidelines
Green building rating system
Green chemical certifier
Paper and liners
CRI’s Green Label
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Markets on the move
Education
BSC’s, Property Mgmt, OwnedHealth Care
GovernmentEnvironmentally Preferable Purchasing Guidelines and Executive Level Agencies
14 States mandate EPP guidelines and LEED: CA, CT, IL, ME, MD, MA, MI, MN, NJ, NY, OR, PA, WA, WI
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Lifecycle Costs of Buildings
Source: Johnson Controls
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To date…solutions limited to chemicals
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Agenda
I. Situation
II. Idea
III. How it works
IV.Customer value
V. Next steps
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Get to know the USGBC & LEED
• Microsoft• National Geographic• Pentagon• Hewlett Packard
What is the US Green Building Council?What is the US Green Building Council? usgbc.orgA leading national coalition for producing a new generation of buildings that deliver high performance inside and out.
Its mission:Its mission:To promotes the design, construction and operation of environmentally responsible, profitable, healthy facilities.
Its membership:Its membership:Has swelled to over 6000 member organizations, growing at a rate of almost 300% in the past two years.• Duke University• Johnson & Johnson• Cambridge Memorial• Johnson Diversey
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For New
Construction
For New
Construction
For Existing
Buildings
For Existing
Buildings
For Commercial
Interiors
For Commercial
Interiors
For Core and
Shell
For Core and
Shell
For New
Homes
For New
Homes
Launched in 2000
Launched in 2000
Launch in 2005
Launch in 2005
Under DevelopmentUnder Development
For Neighbor-
hood Develop-
ments
For Neighbor-
hood Develop-
ments
Launched in 2004Launched in 2004
LEED Family of Rating Systems
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What is LEED-EB?
The LEED Green Building Rating System is owned and managed by the USGBC
LEED-EB stands for (Leadership in Energy and Environmental Design for Existing Buildings)
It is a voluntary, consensus-based set of performance standards for the sustainable upgrades of existing buildings to help operate them in a sustainable way on an ongoing basis.
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K-12 Schools6%
Colleges and Universities
9%
Federal Gov.14%
Municipalities11%
Counties11%
State & Provincial Gov.9%
Nonprofit8%
Commercial32%
LEED-EB Registered by Type
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LEED-EB Point System
Sustainable Sites (14 Pts)
16%
Material & Resources (16 Pts)
19%
Indoor EnvQuality (22 Pts)
26%
Water Efficiency (5 Pts)
6%
Energy & Atmosphere (23 Pts)
27%
Credit Categories
Maximum 85 Credits
Certification Minimum 32 Credits
Innovation Credits (5 Pts)
6%
64-85 pointsPlatinum
48-63 pointsGold
40-47 pointsSilver
32-39 pointsCertified
Required Points (credits)Certification Level
64-85 pointsPlatinum
48-63 pointsGold
40-47 pointsSilver
32-39 pointsCertified
Required Points (credits)Certification Level
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Partner with the leaders • Legacy
– 1930’s Carnauba flight for sustainable source of wax– 1970’s First to phase-out of CFC
• Member of the US Green Building Council– Stu Carron – Chairman of LEED-EB Steering Committee– Greg Bell – LEED-EB Marketing Committee
• LEED-EB “Certified” Building – Gold Level
• EPA Design for the Environment– Dr. Bob Israel – Co Chairman
• Member Alliance for Sustainable Built Environment (ASBE)
• Healthy High Performance Cleaning program– Green Seal Stakeholder Committee for Green Cleaning– Samuel C Johnson Environmental Stewardship Award– Wisconsin Business Friend of the Environment Award
• Member of Green Seal Stakeholder Committee for Green Cleaning Standards.
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Partner with a leader
• Completed in 1997 before LEED standards
• Built at or below market costs• Only LEED-EB Certified
“mixed-used” facility• Built as a “living laboratory”
and model for managing facilities
JohnsonDiversey Global HQ Sturtevant, WILEED-EB Gold Level Certified, 2004
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Healthy High Performance Cleaning
• HHPC is a comprehensive approach to help attain safe, healthy, high performing facilities.
• HHPC goes well beyond chemicals
• HHPC is aligned with LEED-EB
• Incorporates third-party standards
Healthy High Performance Cleaning
Products
Implementation
LEED guidance
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Healthy High Performance Cleaning Program
HEALTHY HIGH PERFORMANCE CLEANING
Procedures
Posters
Checklist
Training / Printable CD
Written Green Cleaning Policy
Sales & Marketing Tool
Aligned with LEED-EB Environmentally Preferable Guidelines
• Chemicals
• Paper/liners
• Tools/equipment
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Ready-to dispense
Pace Microfiber Mopping System
Portfolio
Stride Neutral Cleaner
Alpha HP Multi-Surface Cleaner
Glance Non-Ammoniated Glass Clnr
Crew Restroom Cleaner & Scale Remover
Aquaria No Zinc Floor Finish
Freedom SC Stripper
Heavy Duty Pre-spray and Shampoo
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•Certified chem’s
•Microfiber
•HHPCleaning
Distributor Partner
•Chemical portfolio
•Consumables
•Tools/equipment
•Service
Facilities Maintenance Janitorial Exterior Maintenance
Customer Environmental Initiative
• Reduced Life Cycle Costs (ROI)
• Reduced Environmental Foot Print
• Increase Employee Productivity
• Reduced Resource Consumption
• Brand Equity
• Reflect Corporate Culture
• Marketing Opportunities
Harness Portfolio’s, Services, Programs
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Agenda
I. Situation
II. Idea
III. How it works
IV.Customer value
V. Next steps
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Implementation Strategy
Prerequisite: Customer management supports environmental initiative.
Step 1: Assemble team and develop program scope, timing and responsibilities
Step 2: Facility evaluation and benchmarking
Step 3: Consensus building
Step 4: Training front-line staff
Step 5: Promote and market program
Step 6: Continuous improvement
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Six Steps to Implementation
Step 1: Assemble team and scope project
Team to consist of representatives from school--• Bldg Owner, Prop Mgmt, Tenant Representative• 4M• JohnsonDiversey (JWP)• Distribution
Set goals, objectives and ambitions
Agree to milestones, timing and investments
Pilot first
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Six Steps to Implementation
Step 2: Facility evaluation and benchmarking
– Survey • Chemicals• Consumables• Tools and equipment
– Cleaning and maintenance SOP’s assessment
– Site survey
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Step 3: Consensus building among cleaning & maintenance staff
Communicate to cleaning team
• Program goals
• Provide perspective for crucial roll they play in program success
• Elevate status within organization
• Pathway to professionalism
Six Steps to Implementation
PPT Training Presentation
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Six Steps to Implementation
Step 4: Training
Utilize the HHPC Kit for on- the-job training
• Green cleaning strategy• Green cleaning procedures• Training posters• Job performance checklist• Purchasing guidelines
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Six Steps to Implementation
Step 5: Communication strategy
Internal• Students
• Faculty
• Employees
• Visitors
External• Surrounding
community
• News media
• Customers
Folds into a Table-tent Poster
Bookmark
Wallet card
front
back
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Six Steps to Implementation
Step 6: Continuous improvement Occupant survey
Site survey review
building name/number:date of survey:
HHPC Building Occupant Survey (Page 1 of 3)
CLEANLINESS & APPEARANCE OF FACILITY1. Please rate your level of satisfaction in the past year with the cleanliness, hygiene and appearance of the following building and office areas :
Cannot Rate
Very Dissatisified Acceptable
Very Satisfied
exterior areasgrounds/landscapingentry lobbyatriumstairwayselevatorscorridorsofficesworkstationsmeeting roomscafeteriakitchenetteslabschildcare centerfitness roomslocker roomsmedical unitcomments:
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Agenda
I. Situation
II. Idea
III. How it works
IV.Customer value
V. Next steps
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• Brand equity
• Drive down operational costs
• Enhance asset value of facility
• Increase occupant satisfaction and productivity
• Reduce energy and resource consumption
• Government mandates
• Lessen impact on the environment
• Improve worker safety
• Improve risk & liability mgmt
PlusLEED-EB
PlusSustainable operations inside & out
Pluspaper, liners, tools, equip.
Green chemicals
Traditional
Commitment
Value is Dependent on Commitment
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Making Buildings CountHow Gary Saulson of PNC Financial Services leads his facilities team to the table with
senior managers.
PNC Financial Services & PNC Realty Services• PNC RS gained a seat at the corporate table.• Sr. mgmt interest in buildings on par with interest in BU’s.• PNC RS is a critical component of the corporate mission.
PNC Financial Strategy• Move to “green” buildings: less cost, improved productivity• Benchmark every expense category for a building• Want to be the employer of choice• PNC Firstside Center in Pittsburgh, LEED-NC Silver• All new buildings and renovations green
‘Real’ Examples of Customer Value
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‘Real’ Examples of Customer Value
National Geographic Society
Washington DC
LEED-EB Certified
Joe Serna, Jr. Bldg CA EPA, Sacramento, CA
Managed by Thomas Properties
LEED-EB Certified
Waste removal, cleaning supplies, electricity and landscaping cost reduction from $1.87 to $1.16/sft.
For every $1 invested in green building improvements, market value increased $4.
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‘Real’ Examples of Customer Value
JohnsonDiversey Global HQ
Sturtevant, WI
LEED-EB Gold
Save 4 million gallons of municipal water and $90,000/Yr in energy.
Serves as a “living laboratory” for product and program innovation.
TOYOTA Motor Sales Torrance, CA
LEED-NC
LEED Certified Offices and leading manufacturer of environmentally friendly hybrid automobiles symbolize commitment.
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Credit Categories
Maximum 85 Credits
Certification Minimum 32 Credits
Indoor Environmental Quality
Entryway Systems 1 pt Isolation of Janitorial Closets 1 pt Low Env Impact Cleaning Policy 1 pt Low Env Impact Cleaning Equipment Policy 1 pt
Low Env Impact Integrated Pest Mgmt Pol. 1-2 pts
Material & Resources
Sustainable Cleaning Products & Materials 1-3 pts
Occupant Recycling 1-3 pts
Sustainable Sites
Green Site Bldg Exterior Maintenance 1-2 pts
Potential Areas of Impact (14 Pts)
LEED-EB Contribution
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Environmental Impact Study, Dr. Michael Berry, Frank Porter Graham Development Center
Air Pollutant Category
% Change Most Probable Contributor
Airborne Dust -52% Efficient vac’s/bags, matting, damp dust cloths, frequent vacuuming, dusting, deep-cleaning of bldg
Total VOC -49% Cleaning Chemicals, balanced ventilation, carpet extr
Total Bacteria -40% Disinfectants, control of food and perishables, new extraction equipment, moisture control, good matting
Days absent from school
-46% School buses were cleaned
Environmental Impact Study
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Health Impact Assessment Study, Dr. Leonard Krilov, Association for Children with Downs Syndrome School
Illness % Change Most Probable Contributor
Total Illnesses: respiratory, gastrointestinal
-24% Proper use of cleaning products and modified cleaning procedures, sequencing, frequency of fresh cleaners
Number of Dr. visits -34% Reinforced hand washing procedures
Courses of Antibiotics
-24% Educated staff, strategically placed procedural posters
Days absent from school
-40% School buses were cleaned
Health Impact Study
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Student Performance Impact Study, Dr. Michael Berry, Charles Young Elementary School
Impact of a Healthy Environment
Before After
Student Attendance 89% 93%
Math Scores Above Basic 51% 76%
Reading Scores Basic or Above
59% 75%
Student Performance Impact Study
+49%
+27%
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Agenda
I. Situation
II. Idea
III. How it works
IV.Customer value
V. Next steps
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Next Steps
PlusLEED-EB
PlusSustainable operations inside & out
Pluspaper, liners, tools, equip.
Green chemicals
Traditional
Commitment
1. Assess current goals and ambitions toward sustainable operations
2. Assign a “Champion”
3. Assess facility
4. Leverage partnerships
5. Communicate inside and out
