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Telework:Using WebCT as aVirtual WorkplaceIrene L.E. Mueller, Ed.D, RHIA
Mary Teslow, MLIS, RHIAHealth Information AdministrationDepartment of Health Sciences
Ann Hallyburton, MLSHunter Library
Western Carolina University Telework Using WebCT
MERLOT 2006
2
The Challenge
Rural WNC Limited internship sites
HIM professionals willing BUT -- Contracts
Timeframe Rejections Negotiation New requirements
Western Carolina University Telework Using WebCT
MERLOT 2006
3
PPE Pain
How much pain?
Time crisis Students at risk Frustrated
Coordinator Challenges
likely to continue
Western Carolina University Telework Using WebCT
MERLOT 2006
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The Value-Added Response
What could we doin ONE month ? ! ? To create an alternative 12-day internship With ongoing value
Use what we Use what we had!had!
Western Carolina University Telework Using WebCT
MERLOT 2006
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The Innovation
Create a “Virtual Internship” Telework focus
External online learning materials Including: video, demonstrations,
handbooks, and government resources Librarian role
Role model telework environment Pros and cons: employee and employer Workstation design and ergonomics
Western Carolina University Telework Using WebCT
MERLOT 2006
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The Innovation Using WebCT
Students and faculty already skilled
Two Companion Sites Course Site
Students registered
WestHealth Our virtual IDS
(integrated delivery system)
Resource Center
Western Carolina University Telework Using WebCT
MERLOT 2006
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The Opportunity
Role modeling emerging practice e-Health environment and technologies
Reinforcing previous content In a contextual simulation
Healthcare is increasingly using: Telework & Teamwork IDS with multiple sites Digital communication
and Intranets forresource access
Western Carolina University Telework Using WebCT
MERLOT 2006
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Design Goals
Reinforce essential competencies Communication skills
written, electronic, oral Time management Initiative Business etiquette Technology skills Applying Junior year content
Metacognition, Self-awareness Reflective journal
Western Carolina University Telework Using WebCT
MERLOT 2006
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WebCT Campus Edition
Western Carolina University Telework Using WebCT
MERLOT 2006
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WebCT Tools
Conditional Release
Western Carolina University Telework Using WebCT
MERLOT 2006
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Day Assignments
Western Carolina University Telework Using WebCT
MERLOT 2006
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Day Sheet Example Visit WestHealth’s Human Resource Department
Open and save the Employee Time Log Complete today and subsequent days according to the
instructions Finished logs for each of the first two weeks are due the
following Monday at 9:30 am (Post in the Drop Box area of HIA 483 WebCT course)
Open and save the PPE Orientation Certification Processfrom today’s materials in HIA 483.
Review carefully Complete the following Modules:
Clinical Orientation Behaviors; Ethics; Bloodborne Pathogens Prepare for a quiz on this material tomorrow Visit WestHealth’s IT Services Dept.
Open and save the Web Site Evaluation information Complete the Website Evaluation for your acute care facility Post your Website Evaluation in the HIA 483 WebCT
course drop box by 3:00 pm today, 5/9.
Western Carolina University Telework Using WebCT
MERLOT 2006
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WestHealth
Western Carolina University Telework Using WebCT
MERLOT 2006
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WestHealth HI Department
Western Carolina University Telework Using WebCT
MERLOT 2006
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Course Management
Matrix Map of the big picture (due dates, etc.) Course site vs. WestHealth
File Management File updating and naming
WebCT Tools Conditional release, drop box, quizzes,
teams, discussions (public and private)chat, journaling
Western Carolina University Telework Using WebCT
MERLOT 2006
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Not Usual DE
NOT the same as traditional distance education Students clock in and receive daily
assignments They work all day with
a lunch hour and breaks Students cannot work ahead
Western Carolina University Telework Using WebCT
MERLOT 2006
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Lessons Learned
Short TAT: course end to grades due Make larger project due sooner Role of the “notebook” modified
Clarify expectations well before start The schedule and behavior expectations
Assure students have technology Hardware and software High speed Internet access
Western Carolina University Telework Using WebCT
MERLOT 2006
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Benefits: Students
Application of professional content Transition from junior to Senior
year Reflective Journal
“I think this experience showed me thatI really did retain a lot more information than I would have guessed. It put the knowledge to the test…”
Western Carolina University Telework Using WebCT
MERLOT 2006
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Benefits: Students
Application of work competencies Hands-on, practical, experiential Computer-related, interpersonal Understanding organizational context
“…helped me to realize different standardsyou have when you are having a business conversation compared to the conversationsyou have with your friends on the phone.”
Western Carolina University Telework Using WebCT
MERLOT 2006
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Benefits: Students
Increasing student familiarity with e-Health workplace and telework Role-modeling emerging practice
“The ability to meet deadlinesis one of the greatest challenges of a teleworker… with many different distractions.”
Western Carolina University Telework Using WebCT
MERLOT 2006
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Benefits: Students
Self-directed learning skills Time management Lifelong learning Self assessment / Gap analysis
“I … found out quickly that I needed to prioritize my tasks for each day so I would know which ones were of the most importance.”“I think this was successful in providing self-evaluations for everyone of what they did and didn’t learn in classes this year.”
Western Carolina University Telework Using WebCT
MERLOT 2006
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Benefits: Students
Students valued the experience and gained important insights Self-awareness, appreciation
for positive teamwork Management of teleworkers Clarification of their job preferences
“Overall, I feel like I have learned a lot from this PPE.I feel that I have learned a lot about myself, too.”
Western Carolina University Telework Using WebCT
MERLOT 2006
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Benefits: Faculty
Reduced stress Internship alternative
More faculty control vs. contract management frustration
Important insights into alternative practice
Work in progress Able to meet immediate needs Improved with each iteration
Western Carolina University Telework Using WebCT
MERLOT 2006
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Unexpected Benefits
Increased student independence Feedback
Clearer understanding of student strengths and needs
Increased WebCT sophistication For faculty and students Transferred to other WebCT courses
Western Carolina University Telework Using WebCT
MERLOT 2006
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The Summary
The Challenge Creating an alternative internship Limited time and resources
The Value-Added Response WebCT site for telework
simulation Efficient for faculty time/effort
from the beginning
Western Carolina University Telework Using WebCT
MERLOT 2006
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Results to Date
Work in progress
Crisis – Spring ‘05
2nd Year – Summer ‘06
1st Year – Summer ‘05
Western Carolina University Telework Using WebCT
MERLOT 2006
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Model for Others
Scalable Adaptable to other disciplines Librarian collaboration
Specialist in your discipline
Western Carolina University Telework Using WebCT
MERLOT 2006
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Additional Resources Telework
Mgt Initiatives Organizations Workers with
Disabilities Environment and
Sustainability Simulation
Technology Assessment of DE Web-SP WHISSL
MERLOT Subjects e-Commerce
Management
Health Sciences
Information Technology
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Telework:Using WebCT as aVirtual WorkplaceContact Information:
Irene Mueller, EdD, [email protected]
Thank You
Questions