11

Team Dynamics &Team Dynamics &

Conflict ManagementConflict Management

22

Team DynamicsTeam Dynamics

Forming

Storming Performing

Norming

Task

RelationshipLL

H

H

33

Team DynamicsTeam Dynamics

Impoverished

ContentiousHigh

Performing

GroupThink

Difference ofOpinions

IntegrationLL

H

H

44

What is Conflict?What is Conflict?

1.1. Competitive or opposing action of Competitive or opposing action of incompatiblesincompatibles

2.2. Antagonistic state or action (as of Antagonistic state or action (as of divergent ideas, interests, interests or divergent ideas, interests, interests or persons)persons)

3.3. Struggle resulting from incompatible Struggle resulting from incompatible needs, drives, wishes or demandsneeds, drives, wishes or demands

4.4. Hostile encounterHostile encounter

55

Sources of ConflictSources of Conflict

Content/IssueContent/Issue GoalsGoals MethodsMethods ProceduresProcedures DataData RolesRoles ConceptsConcepts

Relationship/StyleRelationship/Style Personality ClashPersonality Clash Value DifferencesValue Differences Style DifferencesStyle Differences CulturalCultural Inappropriate Inappropriate

CommunicationsCommunications

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MisconceptionsMisconceptions

1.1. Conflict is always negative and destructiveConflict is always negative and destructive2.2. Confronting an issue or a person is always Confronting an issue or a person is always

unpleasantunpleasant3.3. Conflict within groups is a sign of low Conflict within groups is a sign of low

concern for the teamconcern for the team4.4. Conflict if left alone will take care of itselfConflict if left alone will take care of itself5.5. The presences of conflict in an organization The presences of conflict in an organization

is the sign of a poor manageris the sign of a poor manager

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Common Team/Group Common Team/Group ProblemsProblems

People do not speak openlyPeople do not speak openly Questions are not askedQuestions are not asked Lack of focusLack of focus Team members do not finish assignmentsTeam members do not finish assignments Too many tasks going on at one timeToo many tasks going on at one time

Lack of coordinationLack of coordination One team member talks all the timeOne team member talks all the time Several people fight over everythingSeveral people fight over everything Small arguments turn into fightsSmall arguments turn into fights

88

How to Prevent Conflict?How to Prevent Conflict?

Agree to disagreeAgree to disagree Encourage each otherEncourage each other Focus on the journey not the destinationFocus on the journey not the destination Understand benefits of group learningUnderstand benefits of group learning Pay attention to different learning and Pay attention to different learning and

communication stylescommunication styles Avoid triangle communicationAvoid triangle communication

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Team/Group ContractsTeam/Group Contracts

Share contact informationShare contact information Create ground rulesCreate ground rules Process when disagreement/conflict occursProcess when disagreement/conflict occurs Divide tasks – Roles & ResponsibilitiesDivide tasks – Roles & Responsibilities Identify team leaderIdentify team leader Agree on desired outcome(s)Agree on desired outcome(s) Plan meetings - when, where, how, how oftenPlan meetings - when, where, how, how often Create and Create and followfollow action plan with specific action plan with specific

timelines (include the exact time of day timelines (include the exact time of day items are due)items are due)

1010

How to Make How to Make Meetings Work Meetings Work

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P.A.C.E.R.P.A.C.E.R.

Purpose: why are we meeting, what do we hope Purpose: why are we meeting, what do we hope to accomplish?to accomplish?

Agenda: The topics we are going to cover, the Agenda: The topics we are going to cover, the time allowed for each, and who will lead time allowed for each, and who will lead discussiondiscussion

Code of Conduct: How are we going to act, Code of Conduct: How are we going to act, resolve problems, etc.?resolve problems, etc.?

Expectations: What do the participants expect Expectations: What do the participants expect from the meeting?from the meeting?

Roles: Who is going to do what?Roles: Who is going to do what?

1212

PurposePurpose

Why are we meeting? What do we hope to Why are we meeting? What do we hope to accomplish?accomplish? The purpose of the meeting is?The purpose of the meeting is? The objectives are?The objectives are?

1313

AgendaAgenda

The topics we are going to coverThe topics we are going to cover The time allowed for eachThe time allowed for each Who will lead the discussion of each topic?Who will lead the discussion of each topic? We review the agenda before the meetingWe review the agenda before the meeting

We create an agenda before we have a We create an agenda before we have a meetingmeeting

1414

Code of ConductCode of Conduct

““Ground rules” = How a team Ground rules” = How a team communicatescommunicates

How the team makes decisionsHow the team makes decisions How the team resolves conflictsHow the team resolves conflicts

Actively listen/consider rights of othersActively listen/consider rights of others Stay focused/Avoid tangentsStay focused/Avoid tangents No “sidebar” conversationsNo “sidebar” conversations Honor time limits/Reiterate action itemsHonor time limits/Reiterate action items

1515

ExpectationsExpectations

What do the participants expect from the What do the participants expect from the meeting?meeting?

Capture action items/assign them to Capture action items/assign them to someone/set delivery datesomeone/set delivery date

Arrive on time/don’t miss meetingsArrive on time/don’t miss meetings

1616

Who is Going to Do What?Who is Going to Do What?

Facilitators – manages discussion/asks Facilitators – manages discussion/asks questions (“How do we make this questions (“How do we make this decision?” “What are the things we can decision?” “What are the things we can agree on?”)agree on?”)

Recorder – Captures basic ideas, decisions, Recorder – Captures basic ideas, decisions, actions items, task assignments, send actions items, task assignments, send meeting minutes to all instructors.meeting minutes to all instructors.

1717

Who is Going to Do What?Who is Going to Do What?

Time Keeper- keeps meeting/agenda on Time Keeper- keeps meeting/agenda on time; Stops meetingtime; Stops meeting

Team Leader – coordinates task Team Leader – coordinates task assignments and communications. Makes assignments and communications. Makes sure all instructors see meeting minutessure all instructors see meeting minutes

1818

Parking LotParking Lot

Ideas not on the agendaIdeas not on the agenda Items can move from parking lot to next Items can move from parking lot to next

meetings agenda, if the group approves meetings agenda, if the group approves movementmovement

1919

ParticipationParticipation

Of the information you receive, Of the information you receive,

Without active participation you retain:Without active participation you retain: 10% of what you read10% of what you read 20 % of what you hear20 % of what you hear 30 % of what you see30 % of what you see 50 % of what you see and hear50 % of what you see and hear

2020

Team Problem Resolution Team Problem Resolution ProcessProcess

Initiate plan for non-compliance Initiate plan for non-compliance

Not meeting commitment datesNot meeting commitment dates

Not completing assignments Not completing assignments

Not attending meetingsNot attending meetings

Other-based on team agreementOther-based on team agreement

2121

Discuss issue with team memberDiscuss issue with team member Document discussion & outcomeDocument discussion & outcome Implement non-compliance plan Implement non-compliance plan Notify faculty advisorNotify faculty advisor Start process earlyStart process early Documentation requiredDocumentation required

Team Problem Resolution Team Problem Resolution ProcessProcess

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Recommendations from Recommendations from StudentsStudents

Start project earlyStart project early Set the meeting times during the first Set the meeting times during the first

classclass Get cross-functional team together Get cross-functional team together

early (Brainstorming Session)early (Brainstorming Session) Learn about the budgeting process, Learn about the budgeting process,

and apply it to the caseand apply it to the case Produce a written task time-line for Produce a written task time-line for

each member each member

2323

Factors for Successful Factors for Successful TeamsTeams

Head conflict off at the passHead conflict off at the pass Common Goal/FocusCommon Goal/Focus Agreed-Upon Process/MethodAgreed-Upon Process/Method Mutual Trust and SupportMutual Trust and Support Full Participation/InvolvementFull Participation/Involvement Positive CommunicationPositive Communication Commitment to Team SuccessCommitment to Team Success

2424

Final ThoughtsFinal Thoughts

At the end of each meeting list benefits At the end of each meeting list benefits and concernsand concerns Benefits are activities or thoughts that have Benefits are activities or thoughts that have

worked out wellworked out well Concerns are roadblocks. What makes you feel Concerns are roadblocks. What makes you feel

uncomfortable? We list them/review them to uncomfortable? We list them/review them to find solutionsfind solutions

Review Parking LotReview Parking Lot