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SSFM International, Inc.SSFM International, Inc.
•Project Management, Planning & Engineering
•Hawaii, Pacific Islands & Asia
•Corey Matsuoka, P.E., PMP, LEED AP
•Civil Engineer by License
•Structural Engineer by Education
PURPOSEPURPOSE
•Developed an Understanding of the Importance of Risk Management
•10 Foundations of Risk Management
•Tools for Risk Management
HYATT REGENCYKANSAS CITYHYATT REGENCYKANSAS CITY
•Constructed in 1978
•40 Story Building (MO tallest)
•Lobby with a Multi Story Atrium
• Suspended walkways
• Column-less Staircases
•A Triumph of Modern Architecture and Engineering
HYATT REGENCYKANSAS CITYHYATT REGENCYKANSAS CITY
•July 17, 1981 Dance Contest
•2nd and 4th Floor Walkways Collapsed
•144 Dead, 200+ Injured
HYATT REGENCYKANSAS CITYHYATT REGENCYKANSAS CITY
•During Construction Design was Modified
•New Design was Inadequate
•Poor Communication
•Poor Quality Control/Assurance
Investigation
HYATT REGENCYKANSAS CITYHYATT REGENCYKANSAS CITY
•Engineers convicted of gross negligence, misconduct and unprofessional conduct
•Engineers lost their licenses
•Company lost license
•$140 Million in Damages
Aftermath
10 FOUNDATIONS OFRISK MANAGEMENT10 FOUNDATIONS OFRISK MANAGEMENT
Business Practices
1. Culture
2. Prevention and Proactivity
3. Planning
4. Communication
5. Education
Business Practices
1. Culture
2. Prevention and Proactivity
3. Planning
4. Communication
5. Education
Project Management
6. Scope
7. Compensation
8. Contracts
9. Contract Documents
10.Construction Phase
Project Management
6. Scope
7. Compensation
8. Contracts
9. Contract Documents
10.Construction Phase
Create a Culture of Managing Risks and Preventing Claims
CULTURECULTURE11
•Involves all levels of Staff and even Clients
•A conscious commitment that leads to unconscious actions
Tool: Guide to Create Culture
***Tool: Guide to Create Culture***
CULTURECULTURE11
•Artifacts
•Shared Values, Knowledge, and Learning
•Basic Unspoken Assumptions
***Tool: Guide to Create Culture***Artifacts
CULTURECULTURE11
•Meeting Agendas
•Post Reminders – Screen Savers, Posters
•Risk Manager
***Tool: Guide to Create Culture***Shared Values, Knowledge, and Learning
CULTURECULTURE11
•Horror Stories and Statistics
•Tie Risk to Monetary Value
•Role Play
•Presentations
***Tool: Guide to Create Culture***Basic Unspoken Assumptions
CULTURECULTURE11
•Developed through Artifacts
•Developed through Shared Values, Knowledge and Learning
•Employee Interviews
Act with preventive techniques, don’t just react
PREVENTION & PROACTIVITYPREVENTION & PROACTIVITY22
•Risk Management Plans
•Develop Process and Systems
Tool: Employee Interview Guide
Tool: Project Risk Evaluation Checklist
***Tool: Project Risk Evaluation Checklist***
PREVENTION & PROACTIVITYPREVENTION & PROACTIVITY22
•Microsoft Access Program
• General Company Questions
• Client/Owner Questions
• Project Questions
•Responses to Answers that Trigger Risk
***Tool: Project Risk Evaluation Checklist***
PREVENTION & PROACTIVITYPREVENTION & PROACTIVITY22
***Tool: Project Risk Evaluation Checklist***
PREVENTION & PROACTIVITYPREVENTION & PROACTIVITY22
***Tool: Employee Interview Guide & Template***
PREVENTION & PROACTIVITYPREVENTION & PROACTIVITY22
•Hard Skills, Talent & Soft Skills
•Outline / Agenda
•Sample Questions
•Template
***Tool: Employee Interview Guide & Template***
PREVENTION & PROACTIVITYPREVENTION & PROACTIVITY22
•Hard Skills
“Success in any business is 85% ability to relate to
other people and attitude and only 15% job knowledge
and technical skills.”
– Carnegie Foundation, 2005.
***Tool: Employee Interview Guide & Template***
PREVENTION & PROACTIVITYPREVENTION & PROACTIVITY22
•Talent
“People don’t change that much. Don’t waste time
trying to put in what was left out. Try to draw out what
was left in. That is hard enough.”
– Marcus Buckingham, First, Break All The Rules: What the World’s
Greatest Managers Do Differently
***Tool: Employee Interview Guide & Template***
PREVENTION & PROACTIVITYPREVENTION & PROACTIVITY22
•Soft Skills
“There is a growing recognition that interpersonal
(soft) skills are not simply helpful in business today;
they are essential…”
– Kelly Pierce, eSight Trend Watch: Increased Value of Soft Skills
***Tool: Employee Interview Guide & Template***
PREVENTION & PROACTIVITYPREVENTION & PROACTIVITY22
***Tool: Employee Interview Guide & Template***
PREVENTION & PROACTIVITYPREVENTION & PROACTIVITY22
Plan to be Claims Free
PLANNINGPLANNING33
•Staff Hiring & Retention
•Client & Project Selection
•Training & Quality Assurance
•Project Planning
Tool: Corporate Risk Management Plan
***Tool: Corporate Risk Management Plan***
PLANNINGPLANNING33
Communicate to Match Expectations with Perceptions
COMMUNICATIONCOMMUNICATION44
•Communications Plan
•Templates (correspondence logs, etc)
•Protocols (telephone, e-mail, etc)
Tool: Project Status Report Template
***Tool: Project Status Report***
COMMUNICATIONCOMMUNICATION44
•Activities Completed
•Action Items
•Schedule
•Comments / Announcements
***Tool: Project Status Report***
COMMUNICATIONCOMMUNICATION44
Educate All the Stakeholders
EDUCATIONEDUCATION55
•Staff Training
•Mentoring / Coaching
•Communication with Owner / Client / Sponsor
Tool: Guide to the Practice of Structural Engineering
EDUCATIONEDUCATION55
•CASE Document
•Guide for new Engineers
•Searchable, Electronic
Document
•Test Questions
***Tool: Guide to the Practice of Structural Engineering***
Develop and Manage a Clearly Defined Scope of Services
SCOPESCOPE66
•Provides Understanding
•Serves as a Basis for Negotiation
•Work Breakdown Structure
Tool: Scope Template
***Tool: Scope Template***
SCOPESCOPE66
Prepare and Negotiate Fees that Allow for Quality and Profit
COMPENSATIONCOMPENSATION77
•Effort or Value Based
•Don’t be Afraid to Walk
•Fee Proposal Template
•Sanity Checks
Tool: Revenue vs. Profit (Client Evaluation)
***Tool: Revenue vs. Profit (Client Evaluation)***
COMPENSATIONCOMPENSATION77
***Tool: Revenue vs. Profit (Client Evaluation)***
COMPENSATIONCOMPENSATION77
***Tool: Revenue vs. Profit (Client Evaluation)***
COMPENSATIONCOMPENSATION77
Negotiate Clear and Fair Agreements:Risk Should be Fairly Proportioned to Each Party
CONTRACTSCONTRACTS88
•Standard Templates
•Insurable?
•Standard of Care
Tool: Red Flag Word Search
CONTRACTSCONTRACTS88
•Best
•Certify
•Guarantee
•Insure
•Warrantee
***Tool: Red Flag Word Search***
•Total
•All
•Approve
•Complete
•Every
•Indemnify
•Liquidated Damages
•Ensure
•Full
•Defend
***Tool: Red Flag Word Search***
CONTRACTSCONTRACTS88
Produce Quality Construction Documents
CONSTRUCTION DOCUMENTSCONSTRUCTION DOCUMENTS99
•QA/QC Procedures
•Quality Management Plan
•Guidelines / Codes
Tool: A Guideline Addressing Coordination and Completeness of Structural Construction Documents
CONSTRUCTION DOCUMENTSCONSTRUCTION DOCUMENTS99
•CASE Document
•Guide for new Engineers
•Searchable, Electronic
Document
•Test Questions
***Tool: A Guideline Addressing Coordination
and Completeness of Structural Construction
Documents ***
Provide Services to Complete the Risk Management Process
CONSTRUCTION PHASE SERVICESCONSTRUCTION PHASE SERVICES1010
•Provide Timely Responses
•Establish Good Relationships
•Keep Good Records
•Lessons Learned
Tool: Site Visit Cards
CONSTRUCTION PHASE SERVICESCONSTRUCTION PHASE SERVICES1010
***Tool: Site Visit Cards***
•Prior to the Site Visit – What to Do
•What to Take
•During the Site Visit – What to Observe
•After the Site Visit – What to Do
CONSTRUCTION PHASE SERVICESCONSTRUCTION PHASE SERVICES1010
***Tool: Site Visit Cards***
CONSTRUCTION PHASE SERVICESCONSTRUCTION PHASE SERVICES1010
***Tool: Site Visit Cards***
•General Guidance and Rules of Thumb
•Composite Slab on Metal Deck
•Reinforced Concrete Flat Slabs
•Concrete Spread and Wall Footings
•Reinforced Concrete Masonry Unit Walls
•Structural Steel – General Framing
•Wood Framing – Sheer Walls
Questions?Questions?
•Corey Matsuoka, P.E., PMP, LEED AP SSFM International, Inc. (808) 531-1308 [email protected]