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Software Shelf® International, Inc.

Print Manager Plus® 2010

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Print Manager Plus 2010Introduction

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Print Server Based Tracking

Server Based Support Includes:

Server 2000, 2003 & Server 2008

X86 and X64 Implementations Fully Supported

Supports any Printing Processed by the Windows Spooler

Virtual Setups such as VMware ESX & MS Virtual Server

Fail Over Implementations such as Microsoft Cluster Services and AMT Software’s Doubletake

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Printing Handled by Print Manager Plus

Job Sources Supported

• Windows Clients NT, 2000, XP, Vista, Window 7

• Other Windows Servers

• Linux/Unix Servers and Clients

• Mac OS9 and Later

• AS/400 and more

• Any other client printing through the Windows Spooler

Job Destinations Supported

• Network Printers via TCP & LPR

• Network Shares using Local Ports

• Large Format Printers

• Locally Attached Devices (LPT, USB)

• Print to File Tracking

• Any other port provided it spools through the Windows

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What Print Manager Plus Does

Tracks Printing from any client or source, that is spooled by Windows

Provides Summary and Detailed reporting on printing

Save on printing costs via Restrictions and Quotas

Integrates tracking with Microsoft Active Directory

Prompts for Job Authentication

Apply restrictions per Printer, User, Group or Organizational Unit

Keeps users informed about their printing usage

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Information per Print JobEnvironment & Network

Statistics

• Active Directory Username

• Active Directory Full Name

• Active Directory Group or OU

• Root Organizational Unit

• Custom User Name

• Client / Project Billed

• Network Bandwidth

Job Statistics

• Time Submitted

• Server & Print Queue

• Document Title

• Job Size

• Page Count (Adjusted for NUp)

• Copy Count

• Color vs. Monochrome

• Duplex

• Page Size and Length (for Plotters)

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Common Print Manager Plus Setup Type

Print Manager Plus Setup Types

Single Stand Alone Print Server with a Local Database

Multiple Print Server’s Sharing a single MSSQL Database

Multiple Print Servers, each using it own local Database

Single or Multiple Print Servers, sharing a Central SQL Database with Workstation Connected Printer Agents

Print Server and Workstation Connected Printers / Direct IP Printing

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Single Stand Alone Print Server with a Local Database

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Multiple Print Servers sharing a single MSSQL Database

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Multiple Print Servers, each using it own local Database

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Multiple Print Servers, sharing a Central SQL Database with Workstation Connected Printer Agents

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Print Server, Direct IP Printing & Workstation Agents sharing a Central SQL Database

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Print Manager Plus 2010Main Product Overview

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Main Product Overview

Print Manager Plus - Administrator Graphical Interface to view the Users, Groups, Organizational Units and Printers being tracked. Customization of Tracking Settings, Restrictions and Quotas which are stored in the database. Provides Reporting using over 150 different Reports.

Print Manager Plus - Service Passively monitors traffic through the Windows Spooler and logs and stores it within the database. Reads Active Directory on an as needed basis and stores this information to the database. Enforces Restrictions, Quotas and Authentication rules it finds in the database.

Print Manager Plus - Database Stores Configuration, Job History and Restriction/Quota information. Usually SQL 7.0/2000/2005/2008 Full or Express Version. Can be MS Access in small Standalone

setups. Connected to using ODBC and Windows Authentication by the Server and Administrator

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Print Manager Plus - Administrator

Sample Print Manager Plus Administrator – PMPAdmin.exe

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Key Features

Active Directory View: Users View Group View Organizational Unit View

Printers: Cost Settings Restrictions Grouping

Reporting Summary & Detailed Reports Graphical Reports

Management eUpdate Server Status Advanced Configurations

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Print Manager Plus - ServicePrint Manager Plus Service - Windows Service

PQService.exe & PQCore.exe

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Key Features

Passively Monitors the Spooler Parses print jobs Stores the information

Enforces Restrictions/Quotas Checks for Quotas Checks for Restrictions Deletes, Pauses or Resumes

Saves Active Directory Information Saves User Information to DB Saves Group/OU Membership

Can Prompt for Authentication Username & Password

Challenges Client / Project Selection

Administrator & Service ComparisonPrint Manager Plus -

Administrator

• Views Active Directory View Settings, and saves settings on demand.

• Sets Configuration for Printers and Print Servers

• Sets Restrictions/Quotas

• Sets Authentication Options

• Saves configuration settings to database

• Electronic Updates

• Summary, Detailed and Graphical Reporting

• Is not required for the tracking of Print Jobs

Print Manager Plus - Service

• Looks up Active Directory Information as needed when Users print. Saves this to the database.

• Works off set Configurations for Printers & Service

• Read and enforces Restrictions/Quotas

• Obtains appropriately set Authentication

• Refers to database for configuration settings

• Cannot update itself

• Stores print history to the database for reporting

• Must be running to track Printing

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Print Manager Plus - DatabasePrint Manager Plus Database – ODBC Database

PrintManager.MDF & PrintManager_log.LDF OR PMPQuota.mdb

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Key Features

Stores Print History Stores a detailed record for

each Print Job Includes record of restricted

Jobs

Holds Active Directory Information Stores AD Users and

Information Group/OU Membership Custom Group Membership

Configuration Settings Stores Printer and Server

Settings Stores Restrictions / Quotas

Administrative Information MS SQL 7.0/2000/2005/2008 Uses Windows Authentication Can be MS Access

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Print Manager Plus 2010The Process of a Print Job

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The Process of a Print Job

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Phase I: Document Spooling

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Phase II: Print Job Parsing and Processing

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Phase III: Release of the Print Job

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Phase I: Technical Notes

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Phase I: Technical Notes (Continued…)

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Phase I: Technical Notes (Continued…)

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Phase II: Technical Notes

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Phase II: Technical Notes (Continued…)

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Phase II: Technical Notes (Continued…)

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Phase II: Technical Notes (Continued…)

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Phase II: Technical Notes (Continued…)

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Phase II: Technical Notes (Continued…)

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Phase III: Technical Notes

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Phase III: Technical Notes (continued…)

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Print Manager Plus 2010Main Product Install

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Main Product Install Overview

Main Installer: Main installer is within the

PMP8.0.133.87_FULL.zip(install launched by: setup.exe)

The launching user requires local Administrative rights on the Print Server.

The launching user also requires rights to connect to and verify the Print Manager Plus database, or to create it.

Database Options:

Existing MSSQL 7.0/2000/20005/2008 Instance

Create a local SQL Express 2005 Instance

Local Microsoft Access DB

Pre-Requisites

Mdac 2.7 or later for SQL Database

Jet Database Engine 4.0 and Later for MS Access

.Net Framework 2.0 for local SQL Express Option

Silent Install Run by Configuring setup.ini Database Option Configured within setup.ini Service Logon User Specified License Key specified

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Main Product Install Process Enter License Key:

Provide the valid Print Manager Plus License

Accept the License Agreement

Review and accept the license agreement to install

Select the Install Type

Full Setup: For a print server where both the Service and the Administrator are needed.

Admin Only: For installing just the admin console and for not tracking any printers on that machine.

Choose Install Location:

Default install location:C:\Program Files\Software Shelf International

Configure Database Option

MS Access: Small single server setups

Local MSSQL Express: Creates a local MS SQL 2005 Express instance and database for small to midsize environments.

Create DB on an Existing Database Server: Common for larger setups choosing a central SQL Database. Creates a Print Manager database on an existing local or remote database

Connect to an Existing Database:Connects to a central or local database that has already been created. Common for installing additional servers in a multi-Print Server environment.

Finalize Installation: Choosing Install will Complete the install. A

reboot is required before full tracking will occur.

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Main Product – Introduction & License Key

Welcome Screen: Product License Key:

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Main Product – Agreement & Install Location

Product License Agreement: Install Location

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Main Product – Install Type

Install Type Selection

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Main Product – Database Selection

Database Selection

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Main Product – Service Account

Connecting to a SQL Database – Service Account

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Main Product – SQL Server Instance

Connecting to a SQL Database – SQL Selection

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Main Product – Finalizing the InstallInstall After Database Configuration

Restart to ensure proper tracking

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Print Manager Plus 2010Administrator Introduction

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Print Manager Plus Administrator Introduction

Users Tab Shows Users pulled from AD Shows Users within the Local Database Combines Database Settings to create a

complete view of Users.

Groups Tab Shows the Security Groups from Active

Directory Shows settings placed on Groups. Displays any Custom Groups Displays the Default User Settings

Organizational Units Tab Shows Organizational Units from Active

Directory Shows settings placed on Organizational

Units

Client Billing List of Clients, Projects or Departments available to bill

jobs to.

Printers List if Printers being Tracked Printer Cost Settings Printer Restrictions

Print Servers List of Print Servers and Workstation Agents that are

connected to this database.

Reports Detailed, Summary and Graphical Reports

Additional Configuration Various Menus for additional Configuration

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PMP Administrator – Users Tab

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PMP Administrator – User Group Defaults Tab

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PMP Administrator – Organizational Units Tab

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PMP Administrator – Client Billing Tab

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PMP Administrator – Printers Tab

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PMP Administrator – Printer Servers Tab

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PMP Administrator – Reports Tab

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Print Manager Plus 2010Using the Active Directory View

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User View Filter Over View – Default View (Combined)

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PMP Administrator –View Filter

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User View Filter Over View – All Domain User’s Off

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PMP Administrator – Traverse Nested Groups

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Print Manager Plus 2010Database Information

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Database Overview

What is Stored in the database?

Print History Stores a detailed record for each Print Job Includes record of restricted Jobs

Active Directory / Network Users Users that have printed through the spooler

since installing Print Manager Plus (default settings)

Username, Full Name, Root OU and Group Membership Data

User Quotas and Restrictions Active Directory Groups and OUs that have

been enabled from the Administrator. Custom Groups that have been created. Custom Active Directory Field data

Printer Settings Printer Cost Settings Printer and User Restrictions Printer Group Membership Authentication Requirements

Configuration Settings Database Version Information Print Manager Actions (what occurs when a

restriction is met) Licensing Information Admin Rights Settings Other settings

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Database Table Information

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Table Name Table Contents

_DB_Stats Current database version, as well as database version history. (Do not edit)

AdminRights PMP Administrator Logon Accounts and Privilege Information

AdvancedQuotas

Advanced Quotas Information. Used only when separate Quotas are used per each Printer Group.

Configuration Configuration settings such as Print Manager Plus Actions, Nested Group Options, and more…

DomainsContains any trusted Active Directory domains used for the listing and tracking of additional domains. This also

contains any additional LDAP directories used with Username and Password authentication within the Client Billing & Authentication edition.

GroupQuotasStores both Active Directory Groups and Organizational Units that have been enabled. It also stores Custom Groups

and the Default User Settings.

JobLog Each print job handled by Print Manager Plus. Allowed and Denied jobs both reside in this table.

PaperTypes The paper types used for charging specific costs per size.

Printers Each printer being tracked by Print Manager Plus and its settings. Also holds Default Printer Settings.

PrintServersEach server or workstation running the Print Manager Plus service connected to this database. This

includes their license status and registration key used.

Project Listing of Clients / Projects available to be prompted for on each print job.

UserCreditLog A history of Credit Added or Taken away from the user from the PMP Administrator.

UserQuotasEach User that has printed, or had an account manually enabled from the Print Manager Plus Administrator. This

includes their Full Name, Group/OU memberships, quotas and restrictions.

Key Tables and their Contents

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Record of every print job processed.

Job Metrics of every Print Job.

UserName and Applied Group

Job Cost Applied

JobLog

Every User that printed through the server (typical)

Group Membership

User’s Restrictions

User’s Quota

Full Name

Custom AD Field

UserQuotas

Each group / OU that has a configured account in PMP.

Nested Group Membership

Default User Settings

Group/OU Restriction and Quota Defaults

Custom Groups

GroupQuotas

Each Printer being monitored by PMP

Cost Settings

Printer Restrictions

Printer Group Membership

Authentication Options

Printers

Connecting to the Database

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Connects via ODBC using the SystemDSN “PrintManagerPlus”

Used Windows Authentication for the launching User (Not the service logon).

Requires DB_DataReader & DB_Datawriter

eUpdate Requires DB_Owner

PMP AdministratorPMPAdmin.exe

Connects via ODBC using the SystemDSN “PrintManagerPlus”

Used Windows Authentication via the Service Log on as Account.

Requires DB_DataReader & DB_Datawriter

PMP ServicePQService.exe &

PQCore.exe

Created the ODBC Connection within SystemDSN “PrintManagerPlus”

Used Windows Authentication of the launching user to connect, create or verify the database

Requires DB_Owner if Updating

InstallersSetup.exe

May use ODBC, or other technologies such as ADO.net.

Custom Apps may use Windows or SQL Authentication.

May add columns, but not recommended.

Can add custom tables

Third Party / Custom Applications

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Print Manager Plus 2010Agents and Options

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Print Manager Plus – Agents and Options

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Can display user balance information (EUIT Only)

Informs end users of restricted printed.

Prompts for authentication.

Communicates with Print Manager Plus service to obtain information using ports 445 or 48100/48101

Authentication Module & End User Inquiry

ToolCheckPages.exe

Tracks printing on locally installed printers.

Is a service only install of Print Manager Plus.

Relies on Windows Authentication and works directly with the database.

Requires DB_DataReader & DB_Datawriter rights.

Workstation Connected Printer

AgentPQService .exe &

PQCore.exe

Provides the Admin console portion of Print Manager Plus for remote administration.

Relies on Windows Authentication of the launching user to connect to the database.

Allows all of the same controls as the Administrator on the Print Server.

Remote AdministratorPMPAdmin.exe

Provides remote reporting features only.

Relies on Windows Authentication of the launching user to connect to the database

Requires DB_DataReader permissions.

Report ViewerReportViewer.exe

Print Manager Plus – EUIT / Authentication Module

Standard Install Options:

Installed using PMP_EUIT.MSI or PMP_AuthenticationModule.MSI

Requires Local Administrative Rights to Properly Install

Requires no connection to the Print Manager Plus Database

Listed in Add/Remove Programs as: Print Manager Plus - Client

Silent Install Options

Supports standard MSI Silent Commands /qn /i

Silent Install Example:

msiexec /i \\server\share\pmp_euit.msi /qn

Supports standard MSI Uninstall /x command

Silent Uninstall Example:

msiexec /x \\server\share\pmp_euit.msi /qn

Supports Group Policy department and is compatible with most Third Party Push Install programs.

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Authentication Module vs. End User Inquiry Tool

End User Inquiry ToolPMP_EUIT.MSI

• Provides End User Pop ups of Restricted Print Jobs

• Available in 7 Languages

• Displays end user current balance

• Prompts for Authentication when Enabled

• Dword attribute EUIT allows module to provide EUIT Function.

Authentication ModulePMP_AuthenticationModule.MSI

• Provides End User Pop ups of Restricted Print Jobs

• Available in 7 Languages

• Displays end user current balance

• Prompts for Authentication when Enabled

• Virtually the same as EUIT, but no auto display of balance.

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Authentication Module / EUIT Restriction Examples

Print Job Restricted - Lack of Balance Print Job Restricted – Copies Restriction

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Authentication Module / EUIT Verification Examples

Verification with Balance Verification without Balance

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Authentication Module / EUIT Authentication Examples

Username & Password Authentication Client / Project Selection

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End User Inquiry Tool - Functionality

Task Tray - Sample EUIT Registry Settings

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HKEY_LOCAL_MACHINE\SOFTWARE\Software Shelf International Inc\Print Manager Plus -

Client

EUIT Dword: 1 or 0 for EUIT Function On or Off

Server String: Hard codes print server to retrieve balance from. (Optional)

EUIT / Authentication Module Troubleshooting

Task Tray - Sample EUIT Registry Settings

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HKEY_LOCAL_MACHINE\SOFTWARE\Software Shelf International Inc\Print Manager Plus -

Client

EUIT Dword: 1 or 0 for EUIT Function On or Off

Server String: Hard codes print server to retrieve balance from. (Optional)

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EUIT / Authentication Module Troubleshooting

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EUIT / Authentication Module Troubleshooting

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EUIT / Authentication Module Troubleshooting

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Workstation Connected Printer Agent

Admin Install Notes:

• Installer is basically a Service Only install of Print Manager Plus.

• Installer launching user must be an Admin of the workstation, and have read and write access to verify the database.

• Service logon account specified must be an Admin of the workstation, and have read and write access to the SQL Database.

• Workstation connected key used during install (Server can be used for service only server install).

• Silent install can be configured by editing the setup.ini in the main install, or using our MSI Installation.

• When launching silent install, launching user only needs to be an Admin of the local workstation.

• Service Logon specified must be a Local Admin of the workstation, have read and write access to the PMP Database and also have the Logon As a Service right.

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Silent Install Notes

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WKS Connected Printer Agent Module Troubleshooting

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WKS Connected Printer Agent – Excess Printers

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Remote Administration Console

Admin Notes:

• Uses the same installer as the main product by selecting Administrator Only Install.

• Can be silently installed by configuring setup.ini file.

• Provides same functionality as the Admin console on the Print server.

• Supported on Windows 2000, XP, Vista & 7 Workstations.

• Installing & Launching user must have read and write permissions to the Print Manager Plus database.

• Use Admin Rights Security to restrict user access by Group, OU and Print Server

• Must be eUpdate separated of the main server.

• Unlimited installs allows.

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Remote Report Viewer

Remote Report Viewer Notes:

• Uses its own Installer

• Can be silently installed using standard MSI Commands

• Provides same reports as the Print Manager Plus Administrator.

• Supported on Windows 2000, XP, Vista & 7 Workstations.

• Prompts for database location upon first launch

• Uses PrintManagerPlus ODBC connection within SystemDSN.

• Requires DB_Reader permissions on the Print Manager Database

• Unlimited installs allows.

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