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Social Computing and the ILS Library 2.0 and Web 2.0 in the Service of
the Library User
The role of NUKAT union catalog in shaping the society of knowledge in Poland
International conference on the 5th anniversary of NUKAT union catalog of Polish research libraries,
Warsaw, January 23-25, 2008
Jack BazuziManaging DirectorVTLS Europe
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Dzień dobry
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Outline
Web 2.0 Library 2.0 Librarian 2.0 VTLS 2.0
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What is Web 2.0
“Participatory Web”
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Web 2.0
The name suggests improvement, enhancement…
From SW development release numbers
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Characteristics
Read/write not just passive reading Architecture fosters participation Rich user experience “Radical trust” by the community Guiding principle: the more you use it the
better it gets
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Characteristics
Network is platformWe do not have to own Document sharingOnline storage
Data is the driving force Perpetual beta The long tail
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Perpetual Beta
Use the customer base to test Increases number of features at the cost
of less perfect ones
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The Long Tail
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The Long Tail
Marketing concept Placing value on items in low demand… Their collective value outweighs demand
for the popular items True for Amazon Long tail aggregators: e-bay, Amazon Long tail filters -Google
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The Long Tail Theory
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Collaboration
Participation
Opennessfreedom to share and re-share“Remix”
Democratization of information
Decentralization of authority
Collective intelligence
Wisdom of crowds
User engagement
Build upon trust
Continuous improvement things get better the more they are used
Read/write web
Users create the content they access
Appeals to individual’s needs
Web 2.0 is about…
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Person of the year 2007
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The User
Empowered Adds value Interacting Creator (no longer passive consumer -
humble and grateful) From pull to push (and pull again) Leverages self-service
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Trust
Requires enormous amount of trust Trust the few Trust the unknown Trust those with special agendas Requires risk taking
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Manifestations
Blogs Wikis Social Networking Social Tagging Social Mapping MashUps Podcasts Reviews
RSS Foto sharing Video sharing Slideshare Skypecasts BitTorrent APIs
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Blogs
WebLogs, WeBlog
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Wikis
Tools for collaborative writing =”quick” in Hawaiian Wikipedia
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Social Networking Tools
MySpace FaceBook http://www.linkedin.com/ Geni (Bazuzi Family)
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Your Opinion Matters
Comment Reviews Similar items Usage stats Popular Modify Augment Prioritize User ratings
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Social Tagging
Links with tags from reader = free keyword Folksonomies Del.icio.us – most known (does social
bookmarking) LibraryThing Bibsonomy www.bibsonomy.org Scribd http://www.scribd.com/ http://images.google.com/imagelabeler/
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Social Mapping
Frappr Wayfaring Google Maps
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MashUps
Combination of different services E.g. FlickR, Google Maps… Jack’s iGoogle Combined using APIs, RSS feed or
JavaScript
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Podcasting
“Radio Show” But not only sound… Ready when you are Get via RSS Anyone can podcast [
Example from VTLS Website]
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RSS
= Really Simple Syndication easy way to receive automatic updates from
your chosen websites and blogs Instead of going to a website, the website will
send you a message every time there is something new
Receive content in time without having to visit the site
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Photo Sharing
Flickr BubbleShare Wikimapia
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Video Sharing
YouTube Videos from anyone indexed via social tagging
Google Video Blip.tv
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Websites with 2.0 characteristics
Amazon (done well) FLickr eBay De.licio.us Second Life CiteULike LibraryThing Connotea LiveJournal MySPace Technorati Netflix
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What is Library 2.0
(and why should we care…)
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What is Library 2.0
Web 2.0 + Library
=
Library 2.0
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What is Library 2.0
Library with no barriers…
Library is everywhere…
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The Changing User
Mobile phones SMS Always-on Multi-tasking Expectation of fast
delivery Self-service info
Believe it is all on the web
Gaming Virtual realities Online photo sharing Info overload
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What is Library 2.0
Is it an added benefit or “all-or-nothing”? Is it an evolution or a revolution? Is it new or old – perhaps concept is old
but tools are new
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Not a standard as we know it
disruptive
revolutionary
is a matter of survivalis sloganeering
Noise Is all about technologyIs not about technology
Makes library space more collaborative Too important to leave to librarians…
Makes today’s library irrelevant
ManifestoMovement
Harvest ideas from outside…use them to improve delivery of services
Removes barriers
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L1.0 L2.0
Closed stacks Open stacks
Collection development Library suggestion box
Cataloging User tagging
Browse search Facet navigation
Walk-in service Globally available
service
Traditional catalog User-enriched catalog
Newsletter Blog
A priori Dynamic
Centric Distributed
Monolithic Flexible, adaptable
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What Can We Expect
“Did you mean” spelling suggestions Relevancy ranking Search refining Facetted browsing Suggestions and recommendation (personal and
automated) Group communities of interest User personalisation
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What Can We Expect
Promote unintended uses “Enhance serendipity” Expose hidden links among items Book reviews User comments, reviews, ratings… Enriched content
Book covers, ToCs…
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What Can We Expect
RSS feeds (new books, searches…) User tagging APIs and Web Services (to expose data) Embed external sites (e.g. Wikipedia,
LibraryThing) Embed the OPAC in external sites (e.g.
portals)
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Social Networking
Give library wider presence Promotion of services Promotion of content Delivery method Professional networking http://librarians.ning.com/
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MashUps
No reason libraries cannot ‘MashUp’ various sources by providing many entry pointsGoogle Maps to get to the library, for exampleWeatherFinancial information…
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Wikis
Wikis can enable your users to document with minimal investment from you
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Wikipedia
Perhaps not always scholarly or reliable But can we allow it to let us be bypassed?
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Outreach
Librarians can get out of the building Online branches Go to people’s homes and offices
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Librarian 2.0
Gets it! Knows major tools of Web 2.0 and Library 2.0 Open-minded Curious Unafraid to experiment Unafraid of technology Unafraid of failure Risks some loss of control of data Embraces new media
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Librarian 2.0
Forces us to think – what is a library…BuildingTradition IdeaOrganization
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Library 2.0 and VTLS
“VTLS 2.0”
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VTLS 2.0
Facetted browsing User reviews Extended services “Did you mean?” Self registration Online reference RSS SDI Personalization
Podcasts APIs Web Services Google exposure Google Scholar Valet MashUps Tagging*
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Facetted Browsing
VISUALIZER One-stop solution for discovery and delivery of
local and remote resources Discovery through Drill-down A catalog that transcends the traditional local
system
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VISUALIZER
Shows *everything* in the database Shows facets of the content Show how many different kinds of sources You define what is important for your library
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VISUALIZER
Show the facet and add knowledge base to the facet VTLS added LC classification as a knowledge base We take your classification system (any) and arrange
it in a hierarchy Example of local classification: e.g. location <Bodlian
Library>, then branching within Bodlian.
Can refine findings
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VISUALIZER Architecture
Looks at data Breaks it down Creates indexes Adds knowledgebase (when possible) Then feeds back to source
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VISUALIZER Architecture
No data is stored in system It leaves only footprint source Show the external drive –that carries all
these indexes in it
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VISUALIZER Facet Theory
No dead-ends User must be able to visualize content removing intellectual barriers
I know nothing about Spanish History but I should be able to access some info on it
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User Reviews
Select a title for your review Select a rating (value from 1-5) Enter text of your review Enter your name OR choose to remain
anonymous Option for librarian mediation
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User Reviews
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User Reviews
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Extended Services
XBS Summaries Cover Images Author Notes Video and Music Content Tables of Contents First Chapters and Excerpts Reviews
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Extended Services (Done Well)Göteborgs universitetsbibliotek
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Extended ServicesGöteborgs universitetsbibliotek
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Extended ServicesGöteborgs universitetsbibliotek
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“Did you mean” (Done Well)Richmond Public Library
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“Did you mean” (Done Well)Richmond Public Library
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Self Registration (Done Well)Richmond Public Library
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Online reference desk
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RSS
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RSS
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SDI
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SDI
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My Picks (Done Well)Richmond Public Library
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User Personalization
Skins Groupings by look-and-feel Grouping of content MyLibrary
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User Personalization (Done Well)National Library of Wales
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User PersonalizationChildren
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User PersonalizationTrinity College Dublin
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User Personalization (Done Well)Les Bibliothèques de l'Université catholique de Louvain
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User Personalization (Done Well) Les Bibliotheques de l'Université catholique de Louvain
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Self-submission
Ingesting using VALET
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editor
Ingesting using VALET
submitter
VALETweb – form
captures objects one by one
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Customizable, web-based UI
Remote users to submit content into repository
Any file format
Enter metadata into configurable, form-based templates
Staged submission process - review, edit, delete, approve submitted content prior to ingest
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MashUp (Done Well)Peddie School
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Tagging*
Can co-exist with standard cataloging (LCCH etc.) Separate color Invoked by parameter
Somebody else may come up with other obscure terms: dog = canine, doggie, pooch, wufwuf…
Increases possibility of retrieval Smartmobs? (not cleverer, but answers from
groups collective)*Planned in Virtua and VITAL
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What is Library 2.0
(and why should we care…)
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(and why should we care…)
What is the price of missed opportunities? What’s the consequence if we try it? What’s the consequence if we don’t?
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Dziękuję…