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Salvador Flor & Chia HerEOP CounselorsSan Diego State University
Educational Opportunit
y Program
EOP
EOP
EOP
EOP
The Great Exchange:Exit Interviews/Surveys
EOP
2
Goals of SessionA Look at EOP at SDSUA Look at EOP Services at CSU CampusesWhat Purposes Do Exit Interviews/Surveys Serve?Samples of Exit Surveys from CSU campusesLooking Forward: Setting Up Your Own Exit Survey
Session OverviewSession Overview
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Connect with ColleaguesExchange of Ideas & PracticesShare SamplesLooking Forward: Ideas for Creating Exit
Interview/Survey
Goals of SessionGoals of Session
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SDSU EOP Staff ProfileSDSU EOP Staff Profile
1 Director1 Associate Director1 Assistant Director7 Counselors1 Retention Coordinator
1 Director1 Associate Director1 Assistant Director7 Counselors1 Retention Coordinator
5 Outreach/Recruitment1 Operations Manager2 Computer Analysts1 Program Coordinator4 Administrative Support
5 Outreach/Recruitment1 Operations Manager2 Computer Analysts1 Program Coordinator4 Administrative Support
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Student CohortAverage Caseload: 545
Freshmen 846Sophomores 498Juniors 1,047Seniors 1,422Total 3,813
Fall ’08 AdmitsFreshmen 591Transfers 416Total 1,007
Student CohortAverage Caseload: 545
Freshmen 846Sophomores 498Juniors 1,047Seniors 1,422Total 3,813
Fall ’08 AdmitsFreshmen 591Transfers 416Total 1,007
SDSU EOP Students
846
498
1422
1047
FreshmenSophomoresJuniorsSeniors
SDSU EOP StudentsSDSU EOP Students
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Recruitment
Elementary School
Junior High School
High School
Community College
SDSU EOP Recruitment ServicesSDSU EOP Recruitment Services
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Admissions
No Special Admit
SDSU Admit
Junior Transfer Impactio
n
EOPS
Local
Non-Local
Deny < 2900
Accept ≥ 2900
Transfer Workshops
Min major GPA & 60 units
Deny < 3300
EOP Accepts 3400 - 3960
SDSU Accepts ≥ 3960
SDSU EOP Admissions SDSU EOP Admissions ServicesServices
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Programs Individual Services Activities
Freshmen BEST Summer Bridge Learning Communities Future Scholars Guardian Scholars*
Academic Advising Personal & Career Counseling Letters of Recommendations (Financial Aid, Grad School, late schedule adjustment, etc.) Mid-Semester Progress Report (for probationary students) Tutoring (Individual & Group) Academic Success Workshops EOP Grants
Summer Bridge Reunion Mentoring Volunteer Program* Student Advisory Board*
Sophomores
Juniors Transfer Bridge
Seniors EOP Graduation
Cross Campus Collaborations: Cross Cultural Center, New Student Program, Career Services, Bounce Back Program
*Services available for all class levels.
SDSU EOP Retention ServicesSDSU EOP Retention Services
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C.A.A.T. (January to December ’08) Data from TutorTrac
Visits 14,282Students 1,108
Tutoring Appointments 1,918Students 619
SDSU EOP Students ServicesSDSU EOP Students Services
Counselors. (January to December ’08) Data from AdvisorTrac
# Visits # StudentsAppointments 3,640 2,313Walk-Ins 400 359Phone 191 175E-mail 424 346
Total 4,655 3,193
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Chico EOP Achievement award(money for books/academic materials)
Los Angeles Online Laptop Reservation
Long Beach EOP Student Organization (ESO) Calendar
Fresno EOP Alumni Chapter
San Diego Volunteer Program
San Francisco
EOP Scholars (Volunteer Program for EOP Alumni)
San Jose EOP Student Agreement
Unique Services at CSU CampusesUnique Services at CSU Campuses
From CSU EOP websitesFrom CSU EOP websites
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Yes NoEast Bay Sacramento San Marcos Sonoma
Bakersfield Chico Fullerton Los Angeles Pomona San Diego San Francisco San Luis Obispo
Exit Surveys at CSU CampusesExit Surveys at CSU Campuses
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Evaluation of Services◦Level of Satisfaction◦Usage of Services◦Caseload Management
Identify Unmet Student Needs/IssuesUnderstand Reasons for Student Exit
◦Academic vs. Non-AcademicAlumni AssociationFunding PurposesOther?
Purposes of Exit Purposes of Exit Interviews/SurveysInterviews/Surveys
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Purpose◦ Define Target Group
Type◦ On-line, mail, in person, e-mail
QualitativeQuantitativeAccessibilityTiming
◦ As soon as possible◦ 10-20 min max or option to resume◦ 1-2 week return
IncentivesReturn Rate
Features of Exit Features of Exit Interviews/SurveysInterviews/Surveys
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Return Rate40-50% Excellent30-40% Good20-30% Decent15-20% Acceptable≤ 15% Unacceptable
◦On-line surveys averages 25-30% with reminders
◦Mailed survey averages 10%
Features of Exit Features of Exit Interviews/SurveysInterviews/Surveys
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Discussion/QuestionsDiscussion/Questions