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1 Salvador Flor & Chia Her EOP Counselors San Diego State University Educationa l Opportunity Program EOP EOP EOP EOP The Great Exchange: Exit Interviews/Surveys EOP

1 Salvador Flor & Chia Her EOP Counselors San Diego State University Educational Opportunity Program EOP The Great Exchange: Exit Interviews/Surveys EOP

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Page 1: 1 Salvador Flor & Chia Her EOP Counselors San Diego State University Educational Opportunity Program EOP The Great Exchange: Exit Interviews/Surveys EOP

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Salvador Flor & Chia HerEOP CounselorsSan Diego State University

Educational Opportunit

y Program

EOP

EOP

EOP

EOP

The Great Exchange:Exit Interviews/Surveys

EOP

Page 2: 1 Salvador Flor & Chia Her EOP Counselors San Diego State University Educational Opportunity Program EOP The Great Exchange: Exit Interviews/Surveys EOP

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Goals of SessionA Look at EOP at SDSUA Look at EOP Services at CSU CampusesWhat Purposes Do Exit Interviews/Surveys Serve?Samples of Exit Surveys from CSU campusesLooking Forward: Setting Up Your Own Exit Survey

Session OverviewSession Overview

Page 3: 1 Salvador Flor & Chia Her EOP Counselors San Diego State University Educational Opportunity Program EOP The Great Exchange: Exit Interviews/Surveys EOP

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Connect with ColleaguesExchange of Ideas & PracticesShare SamplesLooking Forward: Ideas for Creating Exit

Interview/Survey

Goals of SessionGoals of Session

Page 4: 1 Salvador Flor & Chia Her EOP Counselors San Diego State University Educational Opportunity Program EOP The Great Exchange: Exit Interviews/Surveys EOP

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SDSU EOP Staff ProfileSDSU EOP Staff Profile

1 Director1 Associate Director1 Assistant Director7 Counselors1 Retention Coordinator

1 Director1 Associate Director1 Assistant Director7 Counselors1 Retention Coordinator

5 Outreach/Recruitment1 Operations Manager2 Computer Analysts1 Program Coordinator4 Administrative Support

5 Outreach/Recruitment1 Operations Manager2 Computer Analysts1 Program Coordinator4 Administrative Support

Page 5: 1 Salvador Flor & Chia Her EOP Counselors San Diego State University Educational Opportunity Program EOP The Great Exchange: Exit Interviews/Surveys EOP

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Student CohortAverage Caseload: 545

Freshmen 846Sophomores 498Juniors 1,047Seniors 1,422Total 3,813

Fall ’08 AdmitsFreshmen 591Transfers 416Total 1,007

Student CohortAverage Caseload: 545

Freshmen 846Sophomores 498Juniors 1,047Seniors 1,422Total 3,813

Fall ’08 AdmitsFreshmen 591Transfers 416Total 1,007

SDSU EOP Students

846

498

1422

1047

FreshmenSophomoresJuniorsSeniors

SDSU EOP StudentsSDSU EOP Students

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Recruitment

Elementary School

Junior High School

High School

Community College

SDSU EOP Recruitment ServicesSDSU EOP Recruitment Services

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Admissions

No Special Admit

SDSU Admit

Junior Transfer Impactio

n

EOPS

Local

Non-Local

Deny < 2900

Accept ≥ 2900

Transfer Workshops

Min major GPA & 60 units

Deny < 3300

EOP Accepts 3400 - 3960

SDSU Accepts ≥ 3960

SDSU EOP Admissions SDSU EOP Admissions ServicesServices

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Programs Individual Services Activities

Freshmen BEST Summer Bridge Learning Communities Future Scholars Guardian Scholars*

Academic Advising Personal & Career Counseling Letters of Recommendations (Financial Aid, Grad School, late schedule adjustment, etc.) Mid-Semester Progress Report (for probationary students) Tutoring (Individual & Group) Academic Success Workshops EOP Grants

Summer Bridge Reunion Mentoring Volunteer Program* Student Advisory Board*

Sophomores

Juniors Transfer Bridge

Seniors EOP Graduation

Cross Campus Collaborations: Cross Cultural Center, New Student Program, Career Services, Bounce Back Program

*Services available for all class levels.

SDSU EOP Retention ServicesSDSU EOP Retention Services

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C.A.A.T. (January to December ’08) Data from TutorTrac

Visits 14,282Students 1,108

Tutoring Appointments 1,918Students 619

SDSU EOP Students ServicesSDSU EOP Students Services

Counselors. (January to December ’08) Data from AdvisorTrac

# Visits # StudentsAppointments 3,640 2,313Walk-Ins 400 359Phone 191 175E-mail 424 346

Total 4,655 3,193

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Chico EOP Achievement award(money for books/academic materials)

Los Angeles Online Laptop Reservation

Long Beach EOP Student Organization (ESO) Calendar

Fresno EOP Alumni Chapter

San Diego Volunteer Program

San Francisco

EOP Scholars (Volunteer Program for EOP Alumni)

San Jose EOP Student Agreement

Unique Services at CSU CampusesUnique Services at CSU Campuses

From CSU EOP websitesFrom CSU EOP websites

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Yes NoEast Bay Sacramento San Marcos Sonoma

Bakersfield Chico Fullerton Los Angeles Pomona San Diego San Francisco San Luis Obispo

Exit Surveys at CSU CampusesExit Surveys at CSU Campuses

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Evaluation of Services◦Level of Satisfaction◦Usage of Services◦Caseload Management

Identify Unmet Student Needs/IssuesUnderstand Reasons for Student Exit

◦Academic vs. Non-AcademicAlumni AssociationFunding PurposesOther?

Purposes of Exit Purposes of Exit Interviews/SurveysInterviews/Surveys

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Purpose◦ Define Target Group

Type◦ On-line, mail, in person, e-mail

QualitativeQuantitativeAccessibilityTiming

◦ As soon as possible◦ 10-20 min max or option to resume◦ 1-2 week return

IncentivesReturn Rate

Features of Exit Features of Exit Interviews/SurveysInterviews/Surveys

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Return Rate40-50% Excellent30-40% Good20-30% Decent15-20% Acceptable≤ 15% Unacceptable

◦On-line surveys averages 25-30% with reminders

◦Mailed survey averages 10%

Features of Exit Features of Exit Interviews/SurveysInterviews/Surveys

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Discussion/QuestionsDiscussion/Questions