1. Rest Rooms – Out the main door in the hallway to the right 2. Continuing Education Rules a)...
68
Thank you Allegiance Marketing Group & Assurance Testing Services for your sponsorship!
1. Rest Rooms – Out the main door in the hallway to the right 2. Continuing Education Rules a) Place cell phones on vibrate or off position. No reading
1. Rest Rooms Out the main door in the hallway to the right 2.
Continuing Education Rules a) Place cell phones on vibrate or off
position. No reading of newspaper, text messages, etc. during
presentation b) No rest room privileges during presentation unless
emergency otherwise risk not receiving credits for this course. Do
not leave room unless emergency. c) Every 50 minutes we will take a
10 minute break d) Return promptly for the start of each new hour
or risk not receiving credits for course. e) You MUST be present
for full 5 hours in order to receive credits for course. 3. At end
of the C.E. Course completion forms will be handed out to all
attendees. l
Slide 3
Instructors: Frank D. Cummings, CFP, MBA 5 hrs CE 5-215 Credit:
ID# 89555 Offering # 1022962 - LHV Combo - Intermediate, Provider
697
Slide 4
Chief Financial Officer: (F.S. Chapter 17) The Chief Financial
Officer is the constitutional statewide elected official who
manages the state's accounting and auditing functions, monitors the
investment of state funds, investigates financial fraud, licenses
and exercises oversight of insurance agents and agencies, ensures
that Florida businesses have workers' compensation coverage,
safeguards unclaimed property, helps consumers with financial
services issues and serves as the state fire marshal, Investigating
arson and promoting fire safety. CFO serves as one of three members
of Florida Cabinet, and head of the Department of Financial
Services (DFS),
http://www.myfloridacfo.com/sitePages/agency/cfo.aspx and a member
of Financial Services Commission (FSC).
http://www.myfloridacfo.com/sitePages/agency/cfo.aspx Regulatory
Awareness Administrators jurisdiction of duties &
responsibilities
Slide 5
The Commission is comprised of four members: the Governor, the
Attorney General, the Chief Financial Officer and the Commissioner
of Agriculture. The two offices within the Commission are the
Office of Financial Regulation, which regulates the banking,
finance and securities industries in Florida, and the Office of
Insurance Regulation, which regulates insurance companies. Both
offices are headed by commissioners who are appointed by the
Financial Services Commission. The Financial Services Commission is
responsible for final approval of rules developed by each office.
All regulatory decisions. are vested with the offices Financial
Services Commission: (F.S. Chapter 20.121(3)
http://www.flofr.com/StaticPages/FinancialServicesCommission.htm
http://www.flofr.com/StaticPages/FinancialServicesCommission.htm
Slide 6
The Office serves Floridians through its responsibilities for
regulation, compliance and enforcement of statutes related to the
business of insurance. Financial Services Commission (FSC) appoints
Director of the Office of Financial Institutions & Securities
Regulation. The Office is also entrusted with the duty of carefully
monitoring statewide industry markets, such as 1) Company
Admissions Section is responsible for the receipt of all company
applications and the coordination of the Office's review of such
applications prior to granting approval to a company to sell
insurance in the state of Florida. 2) The Life and Health Financial
Oversight unit monitors the financial condition of all regulated
Life and Health entities through the use of internal financial
analysis and on-site examinations. 3) The Life and Health Product
Review Unit ensures that all Life and Health policy forms and rates
are in compliance with Florida Statutes and regulation.. Department
of Financial Services (F.S. Chapter 20.121(1) 20.121(2)4)
http://www.myflorida.com/agency/25/
Slide 7
Florida Office of Insurance Regulation provides regulatory
oversight for Floridas financial services providers. To protect the
citizens of Florida, promote a safe and sound financial
marketplace, and contribute to the growth of Floridas economy with
smart, efficient and effective regulation of the financial services
industry. Financial Services Commission appoints a Commissioner of
Insurance Regulation who oversees the Office of Insurance
Regulation (OIR). This office oversees company regulation, rates,
policy forms, market conduct claims, solvency and more.
Commissioner Kevin McCarthy and Deputy Commissioner Richard Koon
Office of Insurance Regulation: (F.S. Chapter 20.121(3)(a)1)
www.floir.com
Slide 8
Office of Financial Regulation provides regulatory oversight
for Floridas financial services providers. OFR is responsible to
protect the citizens of Florida, promote a safe and sound financial
marketplace, and contribute to the growth of Floridas economy with
smart, efficient and effective regulation of the financial services
industry. The OFR reports to the Financial Services Commission,
which is comprised of Floridas cabinet. The office is headed by a
commissioner appointed by the Commission. The Commission has final
rule approval, but all regulatory decisions are vested with OFR.
Office of Financial Regulation (OFR): (F.S. Chapter 20.121(3)(a)2)
www.flofr.comwww.flofr.com
Slide 9
A. Requires online application:
www.MyFloridaCFO.com/Division/Agents 1. 40 hour Class 2.
Fingerprints 3. Fee 4. Written Exam Licensing Requirements for Life
& Health (F.S. 626.171 F.S. 626.785)
Slide 10
1. Company must submit thru e-Appoint new and renewal
appointments & terminations. 2. Cannot collect commissions or
transact business until appointed by company. 3. Renewal
appointments a) every 24 months b) 90 days prior to renewal date
DFS sends company notice of upcoming renewal c) if not renewed
within 60 days of renewal date, appointment automatically
cancelled. 4. Company Termination of Appointments a) company must
give the agent 60 days notice b) company has 30 days to notify DFS
and give reason for termination c) agent may terminate own
appointments at any time B. Company Appointments (F.S. 626.322
626.331 626.431 626.381)
Slide 11
5. Agents cannot sell insurance without an appointment for any
line of insurance 6. If no appointments for 48 months, agent loses
license (in each class) 7. Appointments are not transferrable. 8.
Company must notify DFS within 15 days if it discovers one of its
agents has pled guilty or no contest, or has been convicted of a
felony. 9. Agents must notify DFS within 30 days of guilty plea or
no contest or been convicted of a felony, or any crime that is
punishable by at least 1 yr prison term. 10. Licensed agent
convicted by a court for a felony, or violating insurance code, the
DFS will revoke all the agents appointments. B. Company
Appointments (F.S. 626.322 626.331 626.431 626.381) Continued
Slide 12
1. Contact information must be updated through MyProfile on DFS
site. 2. Agents must update their contact information within 30
days of changes: name, residential address, principal business
street address, mailing address, telephone number and email address
(very important to keep email address updated). 3. Penalty for
non-compliance: 1 st offense - $250; subsequent $500 fine, or
suspension or revocation of license. 4. DFS terminates licenses and
appointments for agents who move to another state. C. Contact
Information (F.S. 626.541 626.551)
Slide 13
BREAK TIME!
Slide 14
1) An agency must have an agency license or registration to
operate an insurance agency. 2) Agency: an office or location from
which insurance business is transacted with one or more agents. Can
be sole proprietor, a corporation, a partnership or any other
insurers are excluded. 3) An agency name cannot be misleading or
deceptive, or imply that it is an insurance company, government
agency or any other state or national organization. It cannot imply
that the agency provides advice and counsel rather than solicit
and/or sell insurance. A. Agency Licensing (F.S. 626.015
626.172)
Slide 15
1) Registration: Perpetual, doesnt have to be renewed, cannot
be suspended, refused or revoked. 2) If principal(s) violate any
part of the Code, agency must obtain a license. 3) If no longer
qualifies for registration or denied, agency must apply for license
within 30 days. 4) Registration Criteria: An incorporated agency
whose voting share are traded on a securities exchange, or an
agency whose primary function is offering insurance as a service or
member benefit to members of a nonprofit organization, or an agency
subject to supervision or inspection as a branch office under NASD
rules. 5) Licensing required if the above does not meet
registration criteria B. Agency Registration vs Licensing
Slide 16
6) Licensing: must apply thru MyProfile (DFS), must renew every
3 yrs, no fees to renew. a) Certificates can be printed b) DFS
emails notices of renewal at 90 days prior and 30 days prior c)
Application must include: names of owners or officers, residential
addresses of same, name & address of agency, name of full time
agent supervising, fingerprints of owners, officers, partners, or
directors. d) Penalties for failing to apply: Registration - $5000;
License: $10,000; 3 rd degree felony. Agency Registration vs
Licensing (cont)
Slide 17
1) Must have agent in charge at each branch location 2)
Insurance activities cannot take place if the agent is not
physically present. 3) Agent in charge changes: notify DFS 30 days
in advance via MyProfile. C. Insurance Agency (Licensed or
Registered)
Slide 18
1) Transfer a) agents who are licensed in another state may
apply to have their license transferred to Florida so they can
obtain a Florida license for same line of authority. b) must become
a Florida resident and have held the license for 1 yr c) submit
application & fees within 90 days of becoming Florida resident
d) provide original letter of clearance e) fingerprints 2)
Surrender a) licenses are property of the state b) must be
surrendered to DFS if requested by DFS c) if retiring or no longer
selling, must surrender license d) if surrendering, mail the
license ID with a letter to Bureau of Licensing D.
Transfer/Surrender/Termination of Agent License (F.S. 626.292)
Slide 19
a) Lack of one or more of the qualifications for the license or
appointment as specified in this code. b) Material misstatement,
misrepresentation, or fraud in obtaining the license or appointment
or in attempting to obtain the license or appointment. c) Failure
to pass to the satisfaction of the department any examination
required under this code. d) If the license or appointment is
willfully used, or to be used, to circumvent any of the
requirements or prohibitions of this code. e) Willful
misrepresentation of any insurance policy or annuity contract or
willful deception with regard to any such policy or contract, done
either in person or by any form of dissemination of information or
advertising. f) If, as an adjuster, or agent licensed and appointed
to adjust claims under this code, he or she has materially
misrepresented to an insured or other interested party the terms
and coverage of an insurance contract with intent and for the
purpose of effecting settlement of claim for loss or damage or
benefit under such contract on less favorable terms than those
provided in and contemplated by the contract. E. Grounds for
compulsory refusal, suspension or revocation of
insurance/license/agency license/appointment (F.S. 626.611 69B-231
f.a.c.)
Slide 20
g ) Demonstrated lack of fitness or trustworthiness to engage
in the business of insurance. h) Demonstrated lack of reasonably
adequate knowledge and technical competence to engage in the
transactions authorized by the license or appointment. i)
Fraudulent or dishonest practices in the conduct of business under
the license or appointment. j) Misappropriation, conversion, or
unlawful withholding of moneys belonging to insurers or insureds or
beneficiaries or to others and received in conduct of business
under the license or appointment. k) Unlawfully rebating,
attempting to unlawfully rebate, or unlawfully dividing or offering
to divide his or her commission with another. l) Having obtained or
attempted to obtain, or having used or using, a license or
appointment as agent or customer representative for the purpose of
soliciting or handling controlled business as defined in s. 626.730
with respect to general lines agents, s. 626.784 with respect to
life agents, and s. 626.830 with respect to health
agents.626.730626.784626.830 m) Willful failure to comply with, or
willful violation of, any proper order or rule of the department or
willful violation of any provision of this code. E. Grounds for
compulsory refusal, suspension or revocation of
insurance/license/agency license/appointment (continued) (F.S.
626.611 69B-231 f.a.c.)
Slide 21
n) Having been found guilty of or having pleaded guilty or nolo
contendere to a felony or a crime punishable by imprisonment of 1
year or more under the law of the United States of America or of
any state thereof or under the law of any other country which
involves moral turpitude, without regard to whether a judgment of
conviction has been entered by the court having jurisdiction of
such cases. o) Fraudulent or dishonest practice in submitting or
aiding or abetting any person in the submission of an application
for workers compensation coverage under chapter 440 containing
false or misleading information as to employee payroll or
classification for the purpose of avoiding or reducing the amount
of premium due for such coverage. p) Sale of an unregistered
security that was required to be registered, pursuant to chapter
517. q) In transactions related to viatical settlement contracts as
defined in s. 626.9911: r) Commission of a fraudulent or dishonest
act.626.9911 s) No longer meeting the requirements for initial
licensure. t ) Having received a fee, commission, or other valuable
consideration for his or her services with respect to viatical
settlements that involved unlicensed viatical settlement providers
or persons who offered or attempted to negotiate on behalf of
another person a viatical settlement contract as defined in s.
626.9911 and who were not licensed life agents.626.9911 u) Dealing
in bad faith with violators. E. Grounds for compulsory refusal,
suspension or revocation of insurance/license/agency
license/appointment (continued) (F.S. 626.611 69B-231 f.a.c.)
Slide 22
The department shall deny, suspend, revoke, or refuse to
continue the license of any insurance agency if it finds, as to any
insurance agency or as to any majority owner, partner, manager,
director, officer, or other person who manages or controls such
agency, that any of the following applicable grounds exist: (F.S.
626.61 a) Lack by the agency of one or more of the qualifications
for the license as specified in this code. b) Material
misstatement, misrepresentation, or fraud in obtaining the license
or in attempting to obtain the license. c) Denial, suspension, or
revocation of a license to practice or conduct any regulated
profession, business, or vocation relating to the business of
insurance by this state, any other state, any nation, any
possession or district of the United States, any court, or any
lawful agency thereof. However, the existence of grounds for
administrative action against a licensed agency does not constitute
grounds for action against any other licensed agency, including an
agency that owns, is under common ownership with, or is owned by,
in whole or in part, the agency for which grounds for
administrative action exist. F. Grounds for compulsory refusal,
suspension, or revocation of insurance agency license (F.S.
626.6115)
Slide 23
a) Any cause for which issuance of the license or appointment
could have been refused had it then existed and been known to the
department. b) Violation of any provision of this code or of any
other law applicable to the business of insurance in the course of
dealing under the license or appointment. c) Violation of any
lawful order or rule of the department, commission, or office. d)
Failure or refusal, upon demand, to pay over to any insurer he or
she represents or has represented any money coming into his or her
hands belonging to the insurer. e) Violation of the provision
against twisting, as defined in s. 626.9541(1)(l).626.9541 G.
Grounds for discretionary refusal, suspension, or revocation of
agents, adjusters, customer service representatives, service
representatives, or managing genral agents license or appointment
(F.S. 626.621)
Slide 24
f) In the conduct of business under the license or appointment,
engaging in unfair methods of competition or in unfair or deceptive
acts or practices, as prohibited under part IX of this chapter, or
having otherwise shown himself or herself to be a source of injury
or loss to the public. g) Willful over insurance of any property or
health insurance risk. h) Having been found guilty of or having
pleaded guilty or nolo contendere to a felony or a crime punishable
by imprisonment of 1 year or more under the law of the United
States of America or of any state thereof or under the law of any
other country, without regard to whether a judgment of conviction
has been entered by the court having jurisdiction of such cases. i)
If a life agent, violation of the code of ethics. j) Cheating on an
examination required for licensure or violating test center or
examination procedures published orally, in writing, or
electronically at the test site by authorized representatives of
the examination program administrator. Communication of test center
and examination procedures must be clearly established and
documented. G. Grounds for discretionary refusal, suspension, or
revocation of agents, adjusters, customer service representatives,
service representatives, or managing genral agents license or
appointment (F.S. 626.621)
Slide 25
k) Failure to inform the department in writing within 30 days
after pleading guilty or nolo contendere to, or being convicted or
found guilty of, any felony or a crime punishable by imprisonment
of 1 year or more under the law of the United States or of any
state thereof, or under the law of any other country without regard
to whether a judgment of conviction has been entered by the court
having jurisdiction of the case. l) Knowingly aiding, assisting,
procuring, advising, or abetting any person in the violation of or
to violate a provision of the insurance code or any order or rule
of the department, commission, or office m) Has been the subject of
or has had a license, permit, appointment, registration, or other
authority to conduct business subject to any decision, finding,
injunction, suspension, prohibition, revocation, denial, judgment,
final agency action, or administrative order by any court of
competent jurisdiction, administrative law proceeding, state
agency, federal agency, national securities, commodities, or option
exchange, or national securities, commodities, or option
association involving a violation of any federal or state
securities or commodities law or any rule or regulation adopted
thereunder, or a violation of any rule or regulation of any
national securities, commodities, or options exchange or national
securities, commodities, or options association. n) Failure to
comply with any civil, criminal, or administrative action taken by
the child support enforcement program under Title IV-D of the
Social Security Act, 42 U.S.C. ss. 651 et seq., to determine
paternity or to establish, modify, enforce, or collect support. G.
Grounds for discretionary refusal, suspension, or revocation of
agents, adjusters, customer service representatives, service
representatives, or managing general agents license or appointment
(F.S. 626.621)
Slide 26
BREAK TIME
Slide 27
Unlicensed Agency Personnel - Powers & Limitations a) An
individual employed by an agent or agency on salary who devotes
full time to clerical work, with incidental taking of insurance
applications or quoting or receiving premiums on incoming inquiries
in the office of the agent or agency, is not deemed to be an agent
or customer representative if his or her compensation does not
include in whole or in part any commissions on such business and is
not related to the production of applications, insurance, or
premiums. b) An employee of an agent or agency may not bind
insurance coverage unless licensed and appointed as an agent or
customer representative. c) An employee of an agent or agency may
not initiate contact with any person for the purpose of soliciting
insurance unless licensed and appointed as an agent or customer
representative. As to title insurance, an employee of an agent or
agency may not initiate contact with any individual proposed
insured for the purpose of soliciting title insurance unless
licensed as a title insurance agent or exempt from such licensure
pursuant to s. 626.8417(4).626.8417 Duties of Licensed vs
Unlicensed Personnel (F.S. 626.342)
Slide 28
Unlicensed Agent - Prohibition against unlicensed transaction
of variable life insurance. An individual may not solicit or sell
variable life insurance, variable annuity contracts, or any other
indeterminate value or variable contract as defined in s. 627.8015,
unless the individual has successfully completed a627.8015
licensure examination relating to variable annuity contracts
authorized and approved by the department. Unlicensed Agent shall
not: a) Solicit insurance or annuities or procure applications; b)
In this state, engage or hold himself or herself out as engaging in
the business of analyzing or abstracting insurance policies or of
counseling or advising or giving opinions to persons relative to
insurance or insurance contracts other than: 1) As a consulting
actuary advising an insurer; or 2) As to the counseling and
advising of labor unions, associations, trustees, employers, or
other business entities, the subsidiaries and affiliates of each,
relative to their interests and those of their members or employees
under insurance benefit plans; or c) In this state, from this
state, or with a resident of this state, offer or attempt to
negotiate on behalf of another person a viatical settlement
contract as defined in s. 626.9911.626.9911 Duties of Licensed vs
Unlicensed Personnel (continued) (F.S. 626.342)
Slide 29
B. Licensed Agents 1) No life or health insurer or licensed
life or health agent shall pay directly or indirectly any
commission or other valuable consideration to any person for
services as a life or health insurance agent within this state,
unless such person holds a currently valid license (life, health or
life/health) and appointment to act as a life or health insurance
agent as required by the laws of this state; except that a life or
health insurer may pay such commission or other valuable
consideration to, and a licensed and appointed life or health
insurance agent may share any commission or other valuable
consideration with, an incorporated insurance agency in which all
employees, stockholders, directors, or officers who solicit,
negotiate, or effectuate life insurance contracts are qualified
life or health insurance agents holding currently valid licenses
and appointments. 2) No person other than a licensed and appointed
life or health agent shall accept any such commission or other
valuable consideration, except as provided in subsection (1). 3)
This section shall not prevent the payment or receipt of renewal or
other deferred commissions or pensions to or by any person solely
because such person has ceased to hold a license or appointment to
act as a life insurance agent and shall not prevent the payment of
renewal or other deferred commissions to any incorporated insurance
agency solely because any of its stockholders has ceased to hold a
license or appointment to act as a life insurance agent. Duties of
Licensed vs Unlicensed Personnel (continued) (F.S. 626.342)
Slide 30
C. Advertising (F.S. 626.887 626.9531 f.a.c. 69B-150) 1)
Approval by insurer.An administrator may use only such advertising
pertaining to the business underwritten by an insurer as has been
approved in writing by such insurer in advance of its use 2)
Advertising materials and other communications developed by
insurers, or other risk bearing entities authorized under this code
and approved by the office to do business in this state, regarding
insurance products shall clearly indicate that the communication
relates to insurance products. When soliciting or selling insurance
products, agents shall clearly indicate to prospective insureds
that they are acting as insurance agents with regard to insurance
products and identified insurers, or other risk bearing entities
authorized under this code and approved by the office to do
business in this state. 3) Communications include: newspapers,
magazines, pamphlets, letters, posters, billboards, sales
presentations, TV, radio. Social media rules (Facebook, Twitter,
etc) are not as clear. 4) Ad should not misrepresent the benefits,
advantages, conditions, or terms of a policy, dividends or share of
surplus to be received on a policy or that were previously paid. 5)
Ad should not misrepresent an insurers financial condition, or its
legal reserve. 6) Ad should not misrepresent policy as being shares
of stock which causes a person to believe mistakenly that the state
or federal government guarantees payment or returns on insurance
policies. Duties of Licensed vs Unlicensed Personnel (continued)
(F.S. 626.342) - Other Requirements
Slide 31
C. Advertising (F.S. 626.887 626.9531 f.a.c. 69B-150)..
continued 7) Any ads for LTC and Medicare Supplements must be filed
with the OIR before they can be used. 8) Ads must not only identify
the insurer but identify the policy as: life insurance policy,
annuity contract, health insurance policy. Ads must refer to the
generic name of products. 9) Ads must disclose the policy
renewability, cancellation terms, termination provisions. 10) Ads
must be accurate regarding insurers assets, financial standing,
position in the industry. 11) Ads cannot be
misleading/misrepresenting testimonials, use of certain phrases: no
red tape, safe driver awards (health ads), special rates, etc.. D.
Recordkeeping F.S. 627.4554(6) 1) Life insurance and annuities
paperwork, all records regarding the sale must be kept for at least
5 years. 2) Can be electronic, photographic, and readily accessible
so that DFS can examine at any time. 3) Must keep records of all
the policies sold in agent office. Must be available to
policyholders and the DFS 4) Advertising Files: companies/agencies
must keep every advertisement showing the distribution method for
at least 4 yrs or until their next regular exam by OIR. Duties of
Licensed vs Unlicensed Personnel (continued) (F.S. 626.342) - Other
Requirements
Slide 32
Department Communication --- MyProfile -
https://dice.fldfs.com/public/pb_index.aspxhttps://dice.fldfs.com/public/pb_index.aspx
Slide 33
Department Communication --- MyProfile -
https://dice.fldfs.com/public/pb_index.aspxhttps://dice.fldfs.com/public/pb_index.aspx
1) It allows agent: a) View license(s), registration(s),
appointment(s), continuing education information, and deficiencies
on a pending application. b) View licensing requirements c) Make an
address, phone, email, name change. d) Apply for an agent or
adjuster examination. e) Apply for an agent or adjuster license. f)
Apply for an agency license or update agency information. g) Apply
for a branch license. h) Apply for navigator registration. i) Print
a duplicate license. j) Apply for a Letter of Certification and a
Letter of Clearance. k) Apply to be a Pre-licensing or Continuing
Education Provider or Instructor.
Slide 34
Department Communication ---
http://wwwmyfloridacfo.comhttp://wwwmyfloridacfo.com Website
address of Florida CFO Agency Access varied divisions within DFS
Industry Alerts, Enforcement, Financial Guide, CFOs Initiatives,
Press Releases, Fraud & Consumer Protection, Transparency
Florida (financial report, fund balances, etc.) Insurance Insights
is Regulatory Newsletter (online) covering Enforcement Actions,
Education Central, Appointments, Case Notes, Legislative Roundup,
Compliance, Statutes & Rules. Transparency Florida tracks
government spending & contracts, financial reports, fund
balances.
Slide 35
Department Communication ---
http://www.floir.comhttp://www.floir.com Website address Florida
Office Insurance Regulation Access varied documents: List of
companies authorized to do business in FL, rate & form filings,
Industry Data Reports, Rate Comparison Tools for all lines of
insurance.
Slide 36
Department Communication ---
http://www.myfloridacfo.com/OnGuard/#.U5movG_D_mIhttp://www.myfloridacfo.com/OnGuard/#.U5movG_D_mI
Website address for On Guard for Seniors Important site allowing
seniors opportunity to access information regarding annuities,
reverse mortgages, long term care, consumer alerts, resources,
etc.
Slide 37
The purpose is to protect policyowners, insureds,
beneficiaries, annuitants, payees, and assignees of life insurance
policies, health insurance policies, annuity contracts, and
supplemental contracts, subject to certain limitations, against the
failure of an insurer issuing such policies or contracts to perform
its contractual obligations due to its impairment or insolvency.
All 50 states, the District of Columbia & Puerto Rio, have life
& health insurance guaranty associations. They work together
for policyholder protection. All insurers licensed in Florida to
sell direct life, accident, health insurance and certain annuities.
Florida Life and Health Insurance Guaranty Association = FLAHIGA.
Florida Statute Chapter 631 Protects when life or health insurer is
determined to require liquidation. Receiver collects premiums,
administers policies, pays all valid claims, then will transfer
policies to sound insurer. FLAHIGA can cancel policies, can offer
substitute policies Products not covered: health maintenance
insurance, dental service plan insurance, pharmaceutical service
plan insurance, optometric service plan insurance, ambulance
service association insurance, pre-need funeral insurance, pre-paid
health clinic insurance; certain federal employees group policies,
any annuity contract or group annuity contract that is not issue to
and owned by an individual. Florida Guaranty Association Life &
Health Insurance Fl Statutes: 631.711-631.737 631.811-631.828
Slide 38
Advertising Prohibition Policy FLAHIGA (FS 631.735): No person
shall make, publish, disseminate, Circulate, or place before the
public, or cause directly or indirectly to be made, published,
disseminated, circulated, or placed before the public, in any
newspaper, magazine, or other publication, or in the form of a
notice, circular, pamphlet, letter, or poster, or over any radio
station or television station, or in any other way any
advertisement, announcement or statement which uses the existence
of the (FLAHIGA) of this state for the purposes of sales,
solicitation, r inducement to purchase any form of insurance
covered by the FLAHIGA. If FLAHIGA determines company insolvent
& must be liquidated, receiver or FLAHIGA notifies
policyholders www.floir.com/companysearch/. Click consumer
resources to access Insurance company licensed, in
www.floir.com/companysearch/ receivership, liquidation, federal
health care reform information, PIP, etc. www.flahiga.org for
insolvencies. www.flahiga.org Florida Guaranty Association Life
& Health Insurance Fl Statutes: 631.711-631.737
631.811-631.828
Slide 39
New Florida Laws take effect July 1, 2014 unless vetoed by
Governor. Visit Industry alerts on
http://www.myfloridacfo.com/Division/Agents/#.U5nM0W_D_mJhttp://www.myfloridacfo.com/Division/Agents/#.U5nM0W_D_mJ
Proposed Rules are also posted that should be reviewed so as not to
be caught off guard Sale of Annuities: Revises Florida consumer
protection laws relating to sales of annuities by incorporating the
2010 National Association of Insurance Commissioners (NAIC) model
regulation on annuity protections. The bill expands the scope of
the consumer protection laws to generally include all consumers
purchasing annuities. Current law only applies the protections to
consumers aged 65 and older. The law also retains current law
limiting the surrender charges and deferred sales charges that may
be imposed upon senior consumers. The following are primary
consumer protections contained in the law: Suitability of Annuities
The law requires an insurer or insurance agent recommending the
purchase or exchange of an annuity that results in an insurance
transaction to have reasonable grounds for believing the
recommendation is suitable for the consumer, based on the consumers
suitability information. The law imposes additional duties on
insurers and insurance agents when a transaction involves the
exchange or replacement of an annuity. Documentation of Sales
Transaction requires agents and agent representatives to record
recommendations made to a consumer. Insurance Laws & Updates
(Senate Bill 166)
Slide 40
Prohibitions on Agents The law prohibits agents from dissuading
or attempting to dissuade a consumer from truthfully responding to
the insurers request for suitability information, filing a
complaint, or cooperating with the investigation of a complaint.
Unconditional Refund Period The law expands to 21 from 14 days the
unconditional refund period for all purchasers of fixed and
variable annuities. Limit on Surrender Charges The law retains the
prohibition against surrender charges or deferred sales charges in
annuity contracts issued to a senior consumer exceeding 10 percent
of the amount withdrawn. The charge must be reduced so that no
surrender or deferred sales charge exists after the end of the 10th
policy year or 10 years after the premium is paid, whichever is
later. Penalties Authorizes the imposition of corrective action,
appropriate penalties, and sanctions on insurers, agents, managing
general agencies, or insurance agencies that violate the
requirements of s. 627.4554, F.S. An insurance agent must pay
restitution to a consumer whose money the agent misappropriates,
converts, or unlawfully withholds. Insurance Laws & Updates
(Senate Bill 166)
Slide 41
New 5 hr Law & Ethics C.E. Requirement mandatory for all
licenses who compliance periods ending October 2014 and later.
Replaces current requirement. Must be taken every compliance
period. Agent must select the course based on the license you hold.
If multi-licensed, choose the course of the license agent uses most
frequently. Extensions available for agents on short-term
disability, military duty or illness. New Florida Law on
Beneficiary Designations and Divorce: does not apply if federal or
state law provides otherwise if ex-spouse was designated as an
irrevocable beneficiary or as a beneficiary after the divorce is
final, or if court order requires a person to maintain the asset
for the benefit of a former spouse, or the person remarries an
ex-spouse they remain married until the persons death, or an asset
is held jointly in 2 or more names, the death of one of the
co-owners vests ownership of the assets in the surviving
co-owner(s). New Florida Law on Health Choices. Agents can register
& assist clients to obtain quotes, select carriers & enroll
employees. When an agent enrolls a group, the marketplace will
notify the insurer which will pay the agents commission. Florida
Health Choices created in 2008 to help Florida small businesses
(less than 50) to purchase affordable group health insurance.
http://www.myfloridachoices.org/http://www.myfloridachoices.org/
Insurance Laws & Updates (Senate Bill 166)
Slide 42
Dependents can remain on parents health plan to age 26,
expanded free preventative care, guaranteed issue (no
pre-existing), guaranteed rating limits. Individual & small
group premiums can vary based on type of coverage applying for:
individual, family, geographic, age, tobacco use. Law requires most
individuals to carry health insurance or pay penalty. Individual
subsidies available through health exchanges. Health Exchanges can
be a states own exchange or allow federal government to set up and
operate exchange. Employer mandate updated 1/1/2014 Navigator
duties FSA Contributions now limited Creation of Federal Insurance
Office within the Treasury department. Federal Law Updates: Patient
Protection & Affordable Care Act.
Slide 43
BREAK TIME!
Slide 44
Code of Ethics DFS All applicants for license as life &
health agents shall subscribe to the code of ethics. Understand
& observe the laws governing insurance Accurately present facts
that impact the clients decisions. Be fair when working with
colleagues and competitors Always place the policyholders interest
first Insurance & financial services industry is a matter of
public trust Unethical: a) twisting: misrepresent the terms and
conditions of a product to induce someone to lapse, forfeit,
surrender, or terminate an insurance policy in order to take one
out with another insurer. b) rebating: this is permitted in Florida
only under very limited circumstances. c) defamations publishing or
circulation a false or misleading statement which might be
maliciously critical of or derogatory to the financial condition of
an insurer when deigned to injure anyone in the business. Can be
written or oral. d) misrepresentations: a lie or an untruth
pertaining to dividends, financial condition of insurer, publish or
circulate false, deceptive, or misleading statements about anyone
involved in business, incorrect information about features or
benefits of the product. e) use of designations can only use
designations from an organization which maintains standards for
assuring that its certificants are competent in the specific
subject matter. Cannot use unearned designations. Ethical
Requirements (F.S. 626.797 F.A.C. 69B-215 - 69B-230)
Slide 45
Fiduciary duties Honesty & integrity Full disclosure
Loyalty Good faith Fairness Duty of service and standard of care
Marketing Regulatory & Ethical Guidelines for Florida Licensed
Insurance Professionals (F.A.C. 69B-240.001)
Slide 46
Adhere to NAIFA Code of Ethics as adopted by Florida PREAMBLE:
Helping my clients protect their assets and establish financial
security, independence and economic freedom for themselves and
those they care about is a noble endeavor and deserves my promise
to support high standards of integrity, trust and professionalism
throughout my career as an insurance and financial professional.
With these principles as a foundation, I freely accept the
following obligations: To help maintain my clients confidences and
protect their right to privacy. To work diligently to satisfy the
needs of my clients. To present, accurately and honestly, all facts
essential to my clients financial decisions. To render timely and
proper service to my clients and ultimately their beneficiaries. To
continually enhance professionalism by developing my skills and
increasing my knowledge through education. To obey the letter and
spirit of all laws and regulations which govern my profession. To
conduct all business dealings in a manner which would reflect
favorably on NAIFA and my profession. To cooperate with others
whose services best promote the interests of my clients. To protect
the financial interests of my clients, their financial products and
my profession, through political advocacy. Marketing Regulatory
& Ethical Guidelines for Florida Licensed Insurance
Professionals (F.A.C. 69B-240.001)
Slide 47
Annuity Investments: Annuity means an insurance product under
state law which is individually solicited, whether classified as an
individual or group annuity. Understanding Industry Products &
Suitability of Sales and Service (F.S. 627.455) (F.A.C. 69B-151.201
69B-162.011)
Slide 48
Duties of Insurers & Insurance Agents Applies to any
recommendation made to a consumer to purchase, exchange, or replace
annnuity by an insurer or its agent, and which results in the
purchase, exchange, or replacement recommended. Prior to executing
a purchase, exchange, or replacement, at a minimum the agent must
collect the following information: Age, Annual Income, Financial
Situation & Needs, Who Will Pay for Annuity, Financial
Experience & Objectives, Intended Use, Financial Time Horizon,
Existing Assets (including other investments and life insurance),
Liquidity needs, Liquid Net Worth, Risk Tolerance, Tax Status.
Agent must inform consumer of the features of annuity including
potential surrender period. Surrender charges & tax penalties
if the consumer sells, exchanges, surrenders, or annuitizes the
annuity, cost of riders, limitations on interest returns, market
risk, any underlying subaccounts. Also, agent must determine if
there has been any other annuity exchanges or replacements within
the preceding 36 months. Understanding Industry Products &
Suitability of Sales and Service (F.S. 627.455) (F.A.C. 69B-151.201
69B-162.011)
Slide 49
Duties of Insurers & Insurance Agents (continued)
Suitability questionnaire must be completed to ensure
minimum-required information is collected. Form DFS-H1-1980.
www.myfloridacfo.com/agents/Licensure/Forms/www.myfloridacfo.com/agents/Licensure/Forms/
Completed & signed by the applicant & agent Font size
12-point type Sufficiently clear so as to be readily understandable
by both the agent & consumer True & correct copy shall be
provided to the insurer or 3 rd party within 10 days of signature
Copy to consumer no later than date of delivery. If consumer
refuses to provide complete & accurate requested information on
the form, or ignore the agents advice or recommendation may be
limiting protections afforded to them by the new law.. rescission
of the policy or contract, full refund of premiums or accumulation
value, etc. Understanding Industry Products & Suitability of
Sales and Service (F.S. 627.455) (F.A.C. 69B-151.201
69B-162.011)
Slide 50
Duties of Insurers & Insurance Agents (continued) If
consumer currently holds an annuity(ies) but not replacing or
exchanging.. agent must also determine: type of contract(s), issue
date(s), maturity date(s) or annuitization date(s) & allocation
of funds within the contract, terms of surrender charges including
dollar amount & surrender charge percentage, number of ears in
length, comparison to life expectancy of applicant, waiver of
surrender charge provision, contract riders or endorsements,
liquidity of contract prior to & at maturity. If consumer is
replacing or exchanging annuity: agent shall provide from
containing information explaining the differences between each
existing annuity and the annuity being recommended in order to
determine the suitability of the recommendation and its benefit to
consumer. Provide a correct & true executed copy to the insurer
or 3 rd party within 10 days after execution of the form, and
provide a copy to the consumer no later than the date of delivery.
The information in the form shall contain at minimum: comparison of
benefits, limitations, terms, fees and charges, qualified versus
non- qualified, written basis for the recommended exchange,
including overall advantages and disadvantages for the consumer if
the recommendation is followed. Such other information used or
considered to be relevant by the insurance agent or the insurer in
making recommendations to the consumer or exchange of an annuity
contract. Form to be used: Disclosure & Comparison Form.
DFS-H1-1981can be found at
www.myfloridacfo.com/agents/Licensure/Forms/www.myfloridacfo.com/agents/Licensure/Forms/
Understanding Industry Products & Suitability of Sales and
Service (F.S. 627.455) (F.A.C. 69B-151.201 69B-162.011)
Slide 51
Duties of Insurers & Insurance Agents (continued) Insurer
must provide: crediting methods and potential tax implications:
source of interest credits, income taxation of interest credits,
when income tax deferral is advantageous, crediting formulas,
guaranteed interest credits; risk factors: loss of principal, known
versus expected interest, reallocation limitations, changes in
market or company financial conditions. All prospective purchasers
should receive a Buyers Guide to Annuities, Contract Summary and
Prospectus (if variable product) provided by company. Agent shall
prior to purchase or exchange of an annuity resulting from a
recommendation disclose that the purchase or exchange may have tax
consequences, and that the purchaser should contact his or her tax
advisor for more information. Insurer, Insurance Agency or Managing
Agent must develop supervisory systems for its agents to achieve
compliance with the law including but not limited to: maintain
written procedures, conduct periodic reviews of the records
Understanding Industry Products & Suitability of Sales and
Service (F.S. 627.455) (F.A.C. 69B-151.201 69B-162.011)
Slide 52
Duties of Insurers & Insurance Agents (continued)
Suitability: The appropriateness of recommended transaction when
considering the risks associated with a transaction relative to
customer assets, current insurance holdings, financial institution
(income and net worth), intended use, financial needs and
investment objectives. In 2008 = The legislature passed new law
dealing with suitability of annuity sales addressing the issue of
inappropriate sales to senior citizens by unscrupulous agents
lending strong consumer protections to those age 65 & older. In
2013 = Legislature passed bill incorporating it into F.S. 626.4554,
replacing SB 2082 (2008 & 2010), essentially making suitability
requirement applicable to all consumers. Legislature created
Safeguard Our Seniors task force which reviewed and recommended
solutions to better protect Florida Seniors against financial
fraud. This is now known as On Guard for Seniors. This website
contains a wealth of information for seniors.
http://www.myfloridacfo.com/OnGuard/#.U583Sm_D_mI
http://www.myfloridacfo.com/OnGuard/#.U583Sm_D_mI Understanding
Industry Products & Suitability of Sales and Service (F.S.
627.455) (F.A.C. 69B-151.201 69B-162.011)
Slide 53
Duties of Insurers & Insurance Agents (continued)
Recordkeeping Insurers & Agents (F.S. 626-4554(6) 1) Insurers
& Agents must maintain records for 5 years after transaction is
completed by the insurer. 2) Records consists of: any information
collected from consumer and other information use in making
recommendations such as applications, questionnaires,
illustrations, correspondence, account review documents, account
statements, any other documentation used in making the
recommendations that were the basis for the transaction. Records
required to be maintained in the form of paper, photographic,
micro-process, magnetic, mechanical, or electronic media, or by any
process that accurately reproduces the actual document.
Understanding Industry Products & Suitability of Sales and
Service (F.S. 627.455) (F.A.C. 69B-151.201 69B-162.011)
Slide 54
Duties of Insurers & Insurance Agents (continued)
Exemptions: Direct-response solicitations where there is no
recommendation collected form the senior consumer Contracts used to
fund: employee pension or welfare benefit plan that is covered by
ERISA, government or church plans or a deferred comp plan of a
state or local government or tax exempt organization as defined by
IRS, non-qualified deferred comp arranged, established, or
maintained by an employer, settlements of or assumptions of
liabilities associated with personal injury litigation or any
dispute or claim resolution process, pre-paid funeral contracts.
Registered Members of FINRA : F.S. 6267-4554(8) Any person who is
registered with a member of FINRA who is required to make a
suitability determination and who makes and documents such
determination satisfies the requirements under this law for the
recommendation of annuities. Understanding Industry Products &
Suitability of Sales and Service (F.S. 627.455) (F.A.C. 69B-151.201
69B-162.011)
Slide 55
BREAK TIME! . only 1 hr to go!
Slide 56
Life Insurance Ethical Requirements Florida Life Insurance
Solicitation Law a) Cannot use terms such as financial planner,
investment advisor, or financial consultant implying that they are
in advisory business when their compensation is related to sales,
unless they derive compensation via other means. b) Misrepresent
via lie or an untruth which could include material omission. Lack
of knowledge about a product or service does not exclude
misrepresentations. c) sliding which is selling a coverage or
product without the clients knowledge or informed consent d)
Boycott, Coercion and Intimidation is prohibited. e) Twisting &
Churning (as noted in earlier discussion of annuities investment)
f) Unfair discrimination relative to premiums, benefits &/or
dividends. Understanding Industry Products & Suitability of
Sales & Services (continued) (F.A.C. 69B-151.201)
Slide 57
Life Insurance Ethical Requirements Florida Life Insurance
Solicitation Law (continued) Penalties for committing unfair trade
and marketing practices: license suspension, revocation, non-renew,
fines than can run from $2,500 for non-willful violation to $75,000
for willful violation relative to twisting, churning, fraudulent
signatures, insurance fraud (pertaining to claim & application
for insurance). Following verbiage to discourage insurance fraud
must be printed on application or claim form: Any person who
knowingly and with intent to injure, defraud, or deceive any
insurer files a statement of claim or an application containing any
false, incomplete, or misleading information is guilty of a felony
of the third degree. Understanding Industry Products &
Suitability of Sales & Services (continued) (F.A.C.
69B-151.201)
Slide 58
Life Insurance Replacement. a) may need new evidence of
insurability b) new policy may have terms that are less favorable
than in existing policy c) may have new contestability period (2
yrs) d) may have new suicide period e) new policy may not have
current cash alues f) avoid twisting and turning when replacing g)
complete Notice Regarding Replacement form. Copy of all documents
used in transaction must be sent to the replacing insurer
Understanding Industry Products & Suitability of Sales &
Services (continued) (F.A.C. 69B-151.201)
Slide 59
A. Florida Life Insurance Solicitation requires a Buyers Guide
& Policy Summary must be given to client on or before policy
delivery. There is a 30 day Free Look in Florida. B. Life or
disability insurance; illegal dealings. 1) No life or disability
insurer shall refuse to renew, sell, or issue a life or disability
insurance policy, establish or charge a premium or rate to an
applicant or a prospective policyholder, or establish or charge an
unfair, discriminatory premium or rate to such person solely on the
ground that the applicant or policyholder suffers from a severe
disability. 2) Severe disability, as used in this section, means
any spinal cord disease or injury resulting in permanent and total
disability, amputation of any extremity that requires prosthesis,
permanent visual acuity of 20/200 or worse in the better eye with
the best correction, a peripheral field so contracted that the
widest diameter of such field subtends an angular distance no
greater than 20 degrees, or neurosensory deafness. 3) Nothing in
this section should be construed as requiring an insurer to provide
insurance coverage against a severe disability which the applicant
or policyholder has already sustained. Unfair Methods of
Competition & Unfair or Deceptive Acts (F.S. 626.9521 626.9541
626.99)
Slide 60
C. Life & or disability insurance; discrimination on basis
of sickle-cell trait prohibited. (1) No insurer authorized to
transact insurance in this state shall refuse to issue and deliver
any policy of life or disability insurance solely because the
person to be insured has the sickle-cell trait. (2) No life or
disability insurance policy issued and delivered in this state
shall carry a higher premium rate or charge solely because the
person to be insured has the sickle-cell trait. Understanding
Required Premium Discounts Rating for Life & Health Insurance
discounts allowing life & health insurers to offer lower
premiums for preferred risks and higher premiums for increased
risks. Insurers can offer lower premiums for those enrolled in
group health wellness programs (weight loss, stop smoking). Unfair
Methods of Competition & Unfair or Deceptive Acts (F.S.
626.9521 626.9541 626.99) (continued)
Slide 61
Recent Violations of Florida Licensed Insurance Professionals
An investigation of a life, health and variable annuity agent
revealed that she submitted two life insurance applications on
individuals whom she had never met with prior to or during the sale
to earn commissions. According to the documents provided by a
company SIU investigator, the agent submitted the two applications
with fraudulent applicant signatures, incorrect health information,
and she also provided saliva samples that were not from the named
insureds. Disposition: License suspended for 12 months. The
Department was informed of an action taken against a life &
annuity agent by the Financial Industry Regulatory Authority
(FINRA). The agent failed to cooperate with FINRA during an
investigation by not completing an on-the-record interview
regarding a client. He failed to give testimony on whether he
provided a client with documents overstating the client's account
value. Therefore, FINRA barred him from associating with any FINRA
member in any capacity. In addition, the agent failed to report
this action to the Department within the 30 day requirement per
Florida Statutes. The agent also failed to update his contact
information with the Department within 30 days of it changing.
Disposition: License suspended for 12 months. For more information
on recent violations www.myfloridacfo.com Insurance
Insightswww.myfloridacfo.com Disciplinary and Industry Trends
Industry Insights by DFS monthly issues contain more case
studies.
Slide 62
Copies of enforcement action documents can be located by
searching the Division of Legal Services' database. After clicking
the Locate link below and the database opens, click on Final Orders
on the left, followed by Dept of Financial Services, then Agent and
Agency Services, then Final Orders 2014. You will then be able to
locate the document by the first letter of the individual's last
name or business name. For further information, you may make a
public records request via email or contact the Public Records
Unit. May 22, 2014: TALLAHASSEE - Florida Chief Financial Officer
Jeff Atwater today announced the arrest of Booker T. Wade, 56, an
insurance agent accused of stealing insurance premium payments from
an elderly client. If convicted, he faces up to five years in
prison and will be permanently barred from the insurance industry.
Wade the owner of Ibis Insurance Associates in Lauderhill, Florida,
surrendered to the Florida Department of Financial Services
Division of Insurance Fraud. An investigation revealed that he
stole insurance premiums from one of his elderly clients and
deposited the money in his personal account. Recent Enforcement
Actions of Florida Licensed Insurance Professionals
Slide 63
Case: A referral received from the Division of Rehabilitation
and Liquidation indicated that delinquency proceedings began
against National Group Insurance Company as a result of the parent
company, National Group, being placed in receivership in Puerto
Rico. When the Division of Rehabilitation and Liquidation began
their process with National Group Insurance Company they learned
that a Miami-based insurance agency that was acting in the capacity
of a Managing General Agent for National Group had a backlog of
four months in issuing new business policies. In addition, the
agency was refusing to submit the premiums due National Group which
was more than $1,000,000 because National Group was placed in
rehabilitation in Puerto Rico. The Florida Department of Financial
Services was appointed Receiver of National Group in Coral Gables
for the purposes of rehabilitation. The Division of Rehabilitation
and Liquidation informed our Bureau of Investigation that the
agency had paid all of the monies owed to National Group except for
a remaining balance of $500,000, in premiums and unearned
commissions. The agency entered into a settlement repayment
agreement with the Division of Rehabilitation and Liquidation.
Subsequently, legal counsel for a large insurance company notified
the Department that they had met with the agency's president and
co-owners of the agency who owed them $376,317.14 in premiums.
During their meeting, the president and co-owners informed the
legal counsel that they had misappropriated premiums for other
companies to pay the Department's Division of Rehabilitation and
Liquidation the monies the agency owed the receiver. The President
further stated that they owed $570,000 in unearned commissions,
which they had only been able to pay $200,000 and another $150,000
for unearned commissions for a separate month. The Department
received two other referrals where this agency owed one insurance
company $315,000 in premiums and another insurance company
$210,000; all of these premiums were allegedly misappropriated as
well. Furthermore, several premium finance companies were also
affected for the agent's failure to return unearned premium.
Lastly, the Department was notified by the Division of
Rehabilitation and Liquidation as the receiver for National Group
that the agency defaulted in payment and the Receiver made a demand
for the unpaid balance of $297,268.63. Disposition: The
co-owner/vice president/agent in charge of the agency and agency
were permanently banned from the business of insurance in Florida.
In addition, cease and desist orders were issued against the
unlicensed agency's president, as well as the agency. Recent
Enforcement Actions of Florida Licensed Insurance
Professionals
Slide 64
Beware Florida Agents Verify Before You Sell It is illegal for
companies or individuals to market insurance in Florida without a
license. Agents must be licensed and must have active appointments
with specific companies in order to legally sell insurance
products. Following are Unauthorized Entities that were ordered to
Cease & Desist. United States Contractors Trust and Access for
transacting unlicensed and unauthorized insurance business in state
of Florida American Assurance Underwriters Group doing business as
an insurer without holding Certificate of Authority. For more
information on Unauthorized Entities:
http://www.floir.com/Sections/MarketInvestigations/ue_regulatory_entities_date.aspx
Penalties for Agents representing or aiding an unauthorized
insurer: 3 rd degree felony, fines, payment of unpaid claims, loss
of license. Unauthorized Products & Entities Involved in
Florida Commerce (Florida Insurance Licensing Association _American
Safety Council, Inc. Lesson 19.2.1)
Slide 65
Agent-in-charge Authorized Insurer eAppoint Department of
Financial Services www.myfloridacfo.comwww.myfloridacfo.com
Compliance for agents, adjusters, agencies Industry Alerts Notice
of Proposed Rules Insurance Insights Unauthorized Entities
Suitability Navigators MyProfile Office of Insurance Regulation
(OIR) www.floir.com Florida Health Choices Marketplace New &
Other Important Terminology Applicable to Florida Licensed
Insurance Professionals
Slide 66
REMEMBER!
Slide 67
Completion Forms Each attendee that stayed for full 5 hours
Completion Forms available as you leave NAIFA Palm Beaches will
file these earned credits with DFS within next 5 days.
Questions/Concerns: Claire Gamelin 561-588-5444
Slide 68
Visit us! www.naifa-palmbeaches.orgwww.naifa-palmbeaches The
power-point presentation for this course has been uploaded to
www.naifa-palmbeaches.org website for you to access. Click on
Articles & Outlines button.www.naifa-palmbeaches.org