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RESA Project: Key Lessons

Presentation at the RESA Final Review Meeting

Monday, 06th December 2010, New Delhi

Rajesh Kumar

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Lesson 1:Capacity building of consumers: Important

• Most of the consumers are unaware of reforms and

redressal process

• Lack of reliable information and capacity to intervene

• Communication gap between policy

makers/regulators and consumers

• Weak complaint redressal mechanism

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Lesson 2:Consumers are sensitive toward reforms

• Consumers need more information on reforms

• Ready to pay more price for improved quality

• More sensitive towards energy conservation issues

• Provide required co-operation to manage the system

effectively – community based approach

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Lesson 3: RESA was accepted as a useful model

• Generating awareness on reforms issues

• Creating interactive platforms for key stakeholders

• Addressing systemic problems of consumers

• Making consumers aware of their responsibilities and rights

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Lesson 4: Sincere effort is always appreciated

• West Bengal: Consumer Assistance Cells (CONASC Project)

• Rajasthan: Study to build awareness among CSOs to demand

for DSM and RE in India -- DREC project)

• Nepal: Appointed one of the RG members as member of

electricity tariff commission

• Bangladesh: Active participation in pubic hearings by CAB

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Lesson 5: RESA should now focus on…

• Extensive approach: covering more areas/districts

• Intensive approach: focus on green energy

• More sensitive approach towards territorial issues

• Action oriented research - such as developing community

managed distribution system

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Thank You

rajeshmdur@rediffmail.com

http://www.cuts-ccier.org/RESA/index.htm