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Project IPGO 2010

The Early BirdsAnne Theiss

Pedro José Rubio Martínez

Espen Nilsen

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Content

Basic Information Quality Costs Vision, Mission and Values Product Design Operations Technology Process Design

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Basic Information

The Eat Out Group S.L.

owns and operates fast-food restaurants Headquater Barcelona/Spain

Basic Information

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Basic Information

Collaboration of many fast food companies Restaurants are franchise companies

Pans & Company Bocatta Loja das SopasFresh&Ready

PastafioreFresc CoAbbasidAnd more…

Basic Information

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History

foundation Pans & Company(1991) and Bocatta(1986)

In the 90's, both chains had a spectacular growth

end of the 90s both decided to join efforts in one group

2003 Eat Out created with the named brands

Basic Information

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Some numbers

650 restaurants 85 million of costumer/year 14 brands 8 countries (Spain, Portugal, Andorra, Italiy,

Saudi Arabia, United Arab Emirates, India, Guatemala)

Turnover of 300 million euros

Basic Information

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Some Numbers

Basic Information

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Competitors

Each other fast food company which is not in the eatout group

Basic Information

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Prevention Costs

Staff training Clear requirements Costs related to products searching Researching new market opportunities

and promotions

Quality Costs

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Appraisal Costs

Design review Quality control tests Pre-release out-of-box testing by customer

service staff

Quality Costs

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Internal Failure

Wasted tester time Wasted marketer time Wasted advertisements Opportunity cost of late shipment

Quality Costs

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External Failure Costs

Investigation of customer complaints Emission of new products Lost sales Lost customer goodwill Discounts to resellers to encourage them

to keep selling the product All other costs imposed by law

Quality Costs

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Competitive Advantage

Differentiation Cost Award winning franchise systems

Vision, Mission and Values

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Mission

“Our goal is to go beyond expectations of our consumers, franchisees, collaborators, shareholders and suppliers, day after day, in order to make them feel integrated and attached to a common and differentiated project that creates hopes, proud, satisfaction and profitability, joining our efforts in the field of Mediterranean food”

Vision, Mission and Values

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Values

Positive attitude Value creation Teamwork Collaborator orientation Proud of our company Customer satisfaction

Vision, Mission and Values

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Actions

Strong focus on human resources Social involvementPromoting initiatives made by workers

(free flow of ideas)Solidarity club Únicos – info channel

Vision, Mission and Values

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Product Design

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Internet

Using the Internet to keep in contact with the suppliers

Intranet gives a status about what was sold and how much goods are still available

Keeping contact to other restaurants via E-Mail or Messengers

Keep in contact with the eatout group

Operations Technology

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Computer Integrated Manufacturing Food will be insert in Machines for

example French Fries to get always same food

Defined algorithm to created a sandwich with help of machines/robots

Operations Technology

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Enterprise Resource System

To define new amount of the next order To revise the amount of people working at a shift Comparison with other restaurants Reviewing which sandwich sold the most or

which ingredients are questioned Favorite flavors and combinations of ingredients Information used to create new products

Operations Technology

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Flow Chart Sandwich Process

Process Design

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Flow Chart Blueprint

Process Design

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Thank you for your attention.