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Pramerica Systems IrelandPramerica Systems Ireland

Lean Principles for Systems DevelopmentLean Principles for Systems DevelopmentPramerica’s Journey to eliminate wastePramerica’s Journey to eliminate waste

Mary Howick8th October 09

Prudential Financial Inc (NYSE:PRU)Prudential Financial Inc (NYSE:PRU)

Financial Services leader – 130 years in existence

$580 billion assets under management

Rock Symbol – Reliability, experience and strength

Operations in US, Asia, Europe and Latin America

41,000 employees worldwide

Diverse book of business

Committed to Diversity and to community involvement

4th on Fortune Worlds’ most admired companies list

Located in Letterkenny - 680 resources Supporting Systems and Operations across multiple

business units Prudential’s strategic investment in an off-shore location

with a lower cost model Competitive to third-party service providers : provided over

$152m in productivity savings to date. Longevity, proven track record of quality, strong customer

satisfaction ratings Awards Received

Top 50 companies to work for in Ireland Excellence Through People - Platinum LOMA Excellence in Education

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Pramerica Ireland - June 2000

Agile for software

development

BusProcess

Reengineering

PeopleOptimization

Lean Team

EfficiencyIdeas

Lean – our implementation

Eliminate Waste

04/18/235

•-Shared undestanding•Speedier decision

making•Better communications

EmpowermentAvailability

QualificationEngagement

Team Alignment and visibility

Business: Vision Analyst: Requirements

Designer: Specification

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ir

Requirements - Waterfall Methodology

8 weeks 3 mths 6 mths + 3 mths

04/18/237

Create a User Story Add Acceptance Criteria

ir

Requirements - Agile methodology

Requirements BacklogRequirements

BacklogPriority User Stories fully

defined

Requirements BacklogRequirements

BacklogRequirements BacklogUser Stories Define

Sprint (3 wks)

Baselined

•The Sprint is a time box. Dev & QA decide how much they can do•Prototyping used at the start•Management support and empower

Completion(early release)

Prioritization and work management

Based on business value

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Just in Time acceptance Criteria.

Defining User Stories – 45 minsResource Alignment Iterative development Just in time - Backlog definition Sprint PlanningPrototypingStandup Meetings

Lean/Agile – What has worked well

Issues in estimating Other work impinging on Sprint Work outside of our control Representative from QA or Dev missing

some calls Partial requirements in a Sprint Regression testing starting while Sprint

bugs remain Time creep in Stand up meetings Gaining customer support

Lean/Agile – Lesson Learned