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OMS Weba web based application at
American Electric Power
byButch Robinson
Corpus Christi Distribution Dispatch Center
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Contents• Introduction– Definition
– Reporting Regions
– Application Interfaces
• OMS Web– Current Outages
– Historical Outages
• Other Links – Weather
– Outage Notification System (ONS)
– DDC Website
• PowerOn Remote Dispatch (PORD)
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OMS Web
• A web-based application within the AEP Outage Management System
• Provides:– Real-time view of initial outage conditions and
predictions across the AEP System
– Online access to historical outage information
• Links to other sites both internal & external.
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Reporting Regions
AEP TexasPSO SWEPCO
AEP OhioAppalachian
Indiana/MichiganKentucky
AEP West AEP East
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Application Interface Diagram
HVCA/ACBS
TERS
IVR
CSCPowerOn/
PORD
OMS Web
ONS
HOISMDC
SCADA
Customer
Calls AEP.COM
Click here for definitions
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Starting OMS
From the Windows Desktop
Start the web browser
In this case, Internet Explorer
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AEP NOW
Enter “oms” in the address line
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Opening Screen
Menu Driven
Select “Outages”
A drop-down list of options appears
Select a categorySuch as
“Current Outages”
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Current OutagesOverview by OMS Area
Graphical by Region
Tabular by Region
Outage data is presented 3 ways
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Current Outages – Graphical by Region
Customers Predicted by Region
Customers Confirmed by RegionToggles between Current& Historical (last 23 Hours)
Total AEP Outages are listed by several Categories in the left hand
column
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Current Outages – Graphical by Region (Last 23 Hours)
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Current Outages – Tabular by Region
AEP Company Totals
Are broken down by Region
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Current Outages – Tabular by Region
Click here for definitions
PowerOn’s prediction of customers out
vrs customers confirmed out
Actual OutagesCompared to individual tickets received
Types of information
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Overview by East & West OMS Areas
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Overview by OMS Area – AEP East
“OMS Area” often is the area
covered by a Service Center
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Overview by OMS Area – AEP West
Color of the “OMS Area” indicates a range of customers affected in that area
For example, Light Blue indicates from 1 to 9 customers
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Locate Individual Regions
Click on Region Name
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Outage Data by District
Region Totals
District Summary
Pick a District
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Outages by OMS Area within a District
Click on OMS Area to get individual outages.
Number of outages
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Individual Outage List
Click on Outage Number to view individual outage.
List of all Orders in that OMS Area
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Outage Details
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Locate Individual Ticket
Select an Area under “Tickets”
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Active Tickets
Click on ticket number to view individual ticket data.
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Individual Ticket Details
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Historical Outages
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Historical Outages
From the Menu on the Opening Screen
Select “Outages”
From the drop-down box Select
“Historical Outages”
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Historical Outages
Several combinations of search are options available such as:
RegionDistrict
AreaStart & End DateOutage NumberStation/Circuit
Premise (address)
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List of All AEP Texas Outages on 10/14/2004
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Select Individual Outage
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Individual Outage Details
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Historical Tickets
A similar process is used to locate individual
customer ticketsFrom the Outage Drop-down box
Select “Historical Tickets”
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Historical Tickets - Options
Search options include:NameAddressCompanyPhone NumberAccount NumberRegionPremiseTicket NumberStart & End Date
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Historical Tickets - Example
Enter a customer Name Enter a Region Name
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Trouble Tickets by Customer
Select a Ticket Number
All tickets with that name are listed
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Individual Trouble Ticket Information
Customer Info
Information recorded by CSC Agent
Outage Information
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Individual Trouble Ticket Information
Search by Account Number
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Customer Call History
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Other Information From The OMS Web
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Other Information – Maps/Drawings
Station One Lines
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Other Information – DDC Web
Access to the Corpus Christi Distribution Dispatch Center Web Site
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For example, To retrieve information about the Laredo
Automatic Restoration System
Click
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Other Information - Weather
Links to a variety of weather services is provided.
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Outage Notification System
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A web-based service which will notify AEP personnel of outages by text paging.
Each individual can customize the system to be paged for specific types of outages.
In the example above, pages will be sent for all feeder outages where the feeder serves 2000 customers or more.
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PORD
• PowerOn Remote Dispatch
• Web-based application
• Allows limited dispatching functions from remote locations such as a service center.
• Intended for use during major storms.
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Conclusion
• Easy to use– No special training required.
• No risk – The user can access databases with no
possibility of accidental damage.
• Reduces the need to contact Dispatch directly for outage information.
• Evolving as new uses are found.
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For More Information
Arlise (Butch) Robinson
– Supervisor, Corpus Christi Distribution Dispatch Center
– Telephone: (361) 289-4001
– E-mail: [email protected]
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?
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Appendix
• The following slides contain definitions of terms and acronyms used in this presentation.
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Acronyms - Application InterfacesSlide 1 of 4
• ACBS – Automatic Call Back System – Will call a customer following outage restoration. If
power has not been restored, a new trouble order will be initiated.
• AEP.COM – Customer outages can be entered on the public
accessible web site.
• CSC – Customer Solution Center – The central point of contact for customers. There are six
CSCs in the AEP System (Columbus, OH; Corpus Christi, TX; Hurricane, WV; Ft. Wayne, IN Tulsa, OK; Shreveport, LA)
• HOIS – Historical Outage Information System – An outage review & edit tool used to verify & validate
outage information.
Return to Program
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Acronyms – Application InterfacesSlide 2 of 4
• HVCA – High Volume Call Answering – An automated system that allows the CSCs to transfer
calls to a third party during high volume call situations.
• IVR – Interactive Voice Response Unit
• MDC – Mobile Data Computer
• OMS Web – Outage Management System Website– Real-time view of initial outage conditions and
predictions across the AEP System. Also provides online access to historical outage information(not to be confused with “OMS Area”)
Return to Program
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Acronyms – Application InterfacesSlide 3 of 4
• ONS – Outage Notification System
– A web-based subscription service for designated AEP personnel to receive notification of key customer outages, or specific circuit outages and situations.
• PowerON – A graphical map-based outage management system
that predicts the location of distribution outages based on customer calls.
• PORD – Power On Remote Dispatch– A web-based application that allows limited
dispatching functions from remote locations such as a service center.
Return to Program
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Acronyms – Application InterfacesSlide 4 of 4
• SCADA – Supervisory Control And Data Acquisition– The SCADA to PowerOn link is dotted line since circuit
interruptions must be manually entered into PowerOn by a dispatcher.
• TERS – Trouble Entry & Reporting System – The backbone of AEP’s outage management system. It
is the vehicle used to gather, organize and report distribution outages. TERS provides information to other AEP applications such as PowerOn.
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Definitions – OMSSlide 1 of 3
• Assigned – A crew has been chosen to work the outage case. This status can be used to pre-assign (plan) work.
• Circuits – Distribution feeder (substation to customer.)
• Confirmed – Outage has been confirmed by dispatch as the true isolating point of the outage.
• Crews – A work unit. Could be a 1-person First Responder or a multi-person construction crew.
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Definitions – OMSSlide 2 of 3
• Exception – TERS has sent a ticket to PowerOn but has not received an Order Number back from PowerOn. These must be checked since the outage call may have been lost in the system.
• Hazard – Report of a hazardous condition that may endanger public or personnel safety. It does not always mean there is an associated outage.
• Life Support – Customers who have reported the use of life support equipment in their home.
• Old – An Order that has been open for more than 24 hours.
• OMS Area – A geographical area of customers & facilities identified for the purposes of outage management. This is typically a service center. Outages are routed to OMS Areas.
• Outages – One or more Tickets grouped together
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Definitions – OMSSlide 3 of 3
• Predicted – Outage location determined by customer calls. It has not yet been confirmed by the field or SCADA.
• Reopen – A ticket came back from ACBS as not restored although the Order it had been part of was restored.
• Tickets – Report of abnormal service conditions for a single premise ( electrical service point).
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