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Agenda
• Who is ESI Software
• Problem and Solution
• Architecture
• What is monitored
• Supported Platforms
• Professional Services
• Benefits of ManageWare
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Who Is esi?
• 1999/USA• Enterprise Management• Business Service
Management/ITIL• ECM /EDM• Strategic Relationships
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STAGES OF MANAGING YOUR ENVIRONMENT
Multiple unconsolidated help desks; user calls notify status; and non existent IS operations (operations are the responsibility of those deploying the IT asset)
Basic event up/down console management; trouble ticketing; basic backup and recovery, inventory and basic topology
Performance, change, problem, and configuration management, automation, job scheduling, and availability management
Capacity planning and service level management
IT and business metric linkage; use of management and business application data to improve the business process; and enhanced cost recovery
80-85% of customers are right here
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ESI Management Methodology
Monitoring/Establish Baseline
Notification/Automated Recovery
Capacity PlanningPerformance Tuning
SLA
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Monitoring/ Establish BaselineSystem Level
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Notification/ Automated Recovery
• Warnings
• Alarms
• Customizable Thresholds
• Pages
• Automatic Recovery
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Capacity PlanningPerformance Tuning
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SLA Compliance
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Integration
• BMC PATROL
• Tivoli
• Openview
• Unicenter
• Remedy
• Magic
• Others
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Architecture
DB2 Connect Server
Mainframe
Client
DB2C KM
UDB KM
OS KM
AGENT
Host SQLResponse
Client SQLResponse Console
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Scalable to the enterprise
DB2 Connect UDB
WebSphereMQ SeriesSAP
Peoplesoft
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Supported Platforms
• Windows– Through 2003
• HP-UX
• Sun OS
• AIX
• UDB
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Professional Services
• Implementation
• Training
• Support
• Custom Development
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Customers
• Met Life
• HCA Healthcare
• Wachovia
• Loudoun County
• Options Clearing Corporation
• Home Depot
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Why ESI Software
• Local Presence• Experts in Enterprise Management• Commercial Software Developers – Not script writers• Non Subscription Based (No Security Issues)• Scaleable to the Enterprise
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Things to consider
• Management Support– Manager Webinar
• Sharing ManageWare information across functional groups– Custom Webinar
• Project Requirements• Funding
– ROI Calculators
• Timeframe
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BENEFITS OF MANAGEWARE
•Prevent unplanned downtime
•Meet SLAs at lower cost
•ITIL compliance
•Lower IT staffing requirements
•Improve IT staff utilization
•Improve user satisfaction and system confidence
•Maximize system total cost of ownership
•Flexible reporting and capacity planning
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ManageWare for DB2 Connect
Thank you!
For questions or more information,
please contact Nicole Kloeppel
(719) 955-0712
www.esisoft.us
