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myUniFi Portal Tutorial
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Please fill in the required information
If you didn’t have myUniFi account, forgot myUniFi password or to subscribe UniFi package, please click here and follow the step given.
Home page myUniFi portal - https://occ.unifi.my
Detail Explanation
For customer who subscribe after 15 Aug 2012, you will get myUniFi account by default after installation. myUniFi ID will be created based on “Customer ID”. For customer with multiple UniFi accounts, only one (1) myUniFi ID will be provided to the customer.
Don’t have myUniFi account?Applicable for customer who subscribe UniFi before 15 Aug 2012 and yet to register for myUniFi self care.
Forgot your password?The reset password will be sent to customer email address.
To subscribe UniFiCustomer who does not subscribe to UniFi service yet.
xxxxxxxxxxx
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myUniFi portal sitemap (main page)
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myUniFi portal sitemap
myUniFi portal
1. View Bill Details
2. View Payment
History
3. Make Payments
1. Upgrade another Streamyx Account to UniFi
2. Add Value Added
Service (VAS)
3. Modify Bundle
4. Subscribe to another package
myServices
1. Update web
profile
2. Update Bill
profile
3. Update Service
profile
myProfile
1. Create a general enquiry
2. View All Service Enquiries
3. TOP FAQs
4. View all FAQ
5. Installation Guide
6. Billing and Payment Guide
7. Important Notes
mySupport
1. View TM
Rewards Site
myTMRewards
1. Modify bundle
2. Change Service Password
3. Additional Information
i) Payment History
ii) Past Order
iii) Service
Request
iv) Review & Pay
myUniFi myBill1 2 3 4 5 6
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1. Modify Bundle
Explanation: This button allow you to upgrade your package and add-on your vases
2. Change Service Password
Explanation: This button allow you to change your service password (TM WiFi, Email and InfoBlast)
3. Additional Information
i) Payment History
ii) Past Order
iii) Service
Request
iv) Review & Pay
myUniFi
myUniFi portal sitemap details explanation
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You can click this button to Modify your Bundle
1) Modify Bundle
xxxxx
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Click ‘Select’ to upgrade package
Modify Bundle - Upgrade Package
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Click button ‘click to add’, to add new add on services and click button ‘next’ to proceed.
Modify Bundle - Add-Ons bundle
1491
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Click ‘Submit Change’ button to proceed the process
Tick this box for T&C apply
Modify Bundle – Review Order
12345678
No. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA
1-QEBTHYNo. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA
149/Month
RM149.00
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You can click this button to ‘Change Service Password’
2) Change Service Password
No. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA
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Change your password and then click button ‘Submit’
Change Service Password - Confirm New Password
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3) Additional information
i) Payment history – directly go to myBill
xxxxxxxxx
No. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA
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3) Additional information
ii) Past Orders – directly go to myServices
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxx
xxxxxxx
No. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA
1
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3) Additional information
iii) Service Requests – directly go to mySupport
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxx
xxxxxxx
No. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA
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3) Additional information
iv) Review & Pay – directly go to myBill
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
xxxxxxx
xxxxxxxNo. 2,Jalan Pantai Bharu,50672 Kuala LumpurSELANGORMALAYSIA
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1. View Bill Details
Explanation: This button allow you to view your billing details and view your bills for past 6 months
2. View Payment History
Explanation: This button allow you to view your payment history (payment date, payment amount and payment method)
3. Make Payments
Explanation: This button allow you to make your payment (via RHB e-banking, CimbClicks and Credit/Debit card)
myBill
myUniFi portal sitemap details explanation
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3
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1) View Bill Details
Ahmad bin Abu
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2) View Payment History
xxxxxxxxxxxxxxAhmad bin Abu
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3) Make Payment
xxxxxxxxxxxxxx
Ahmad bin Abu
Select your account if have more than one account, click ‘Go’, then click ‘Make Payment’ button to pay the bill
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Select RHB EBANKING and click ‘Submit’ button
Make Payment Example :Payment Mode using RHB EBANKING
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You can make payment from here by fill in required details
Make Payment - Payment from RHB EBANKING
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Select ‘credit card’ and click ‘Submit’ button
Make Payment Example - Payment Mode for CREDIT CARD
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Fill in the information required and click button ‘Submit’
Make Payment - Credit Card Information
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Click button ‘Print’ for Payment Slip
Make Payment - Payment Slip for Credit Card
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Tick ‘cimbclicks’ and click ‘Submit’ button
Make Payment Example - Payment Mode for CIMB Clicks
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Tick this button for T&C, then click button ‘Submit’
Make Payment - T&C for CIMB Clicks
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1. Upgrade another Streamyx Account to UniFi
2. Add Value Added Service (VAS)
Explanation: This button allow you to add Value Added Service (VAS) – Example : Additional Online Guard Plus
3. Modify Bundle
4. Subscribe to another package
myServices
myUniFi portal sitemap details explanation
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4
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1) Upgrade Streamyx Account to UniFi
Choose 1 bundle and click button ‘Go’
Click this button to ‘Upgrade Streamyx Account’ to UniFi
ahmad@unifii
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2) Add VAS
ahmad@unifii
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3) Modify Bundle
By clicking this button, you will go directly to “Modify Bundle”
ahmad@unifii
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4) Subscribe to another package
Click this button to subscribe another bundle for UniFi packages
ahmad@unifii
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1. Click ‘confirm’ button to choose bundle.2. You will need to verify details and click ‘submit’ button to buy another bundle.
Subscribe to another package - Confirm Package for Home
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1. Click ‘confirm’ button to choose bundle.2. You will need to verify details and click
‘submit’ button to buy another bundle.
Subscribe to another package - Confirm Package for Office
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1. View / Update profile
Explanation: This tab allow you to update your profile details such as mobile number, change password and etc
2. Change Payment Method
myProfile
myUniFi portal sitemap details explanation
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1) View / Update Profile
Click this button to view or update profile
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Click button ‘Update’ after fill in the account detail
View / Update Profile - Customer Account Information
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Click button ‘Update’ for your other details
View / Update Profile - Other Customer Account Details
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Click to ‘Change Payment Method’ button
2) Change Payment Method
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Tick this button for T&C, then click button ‘Save Changes’
You can select payment method by click the options provided
Change Payment Method - Update Autopay Details
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Credit Card Type:1) Visa2) Diners3) MasterCard
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1. Create a general enquiry
Explanation: This button allow you to create your general enquiry (complaint, fault and enquiries)
2. View All Service Enquiries
Explanation: You can view your enquiries for past 1 week
3. TOP FAQs
4. View all FAQ
5. Installation Guide
6. Billing and Payment Guide
7. Important Notes
mySupport
myUniFi portal sitemap details explanation
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1) Create a general enquiry
Click on ‘Create a general enquiry’
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Click button ‘Submit’ after fill in the form
Create a general enquiry - Request Information Details
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You can click next slide for detail explanation
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Enquiries
Complaint
Fault
3 type of general enquiry
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Enquiries
Billing
Address:1)
Billing Address2) Billing
Name3) Email Address
Bill Detail:1) Bill Cycle2) Bill Media3) Bill Type
TOS/RTN:
1) Service Status
2) Rebate
on Reconnection
3)Reconnection Status
Product
Charges:1) Service
ChargeCoverage
Area:1) Ready
for Service Date
2) Service Availability
Non-Related
Order:1)
Relocation2)
Termination
3)Applications
4)Appointment
5) Modify Order Status
Packages:1) Rental Waiver
2) Credit Limit
3) Business
Office4)
Promotions5)
Residential Home
Type : Enquiries
Type:
Category:
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Complaint
Assurance Billing Fulfilment
Long Installation Lead Time:
1) New Installation Lead Time
2) Relocation Lead Time
Workmenship:
1) Cable Drop After Installation
2) Incomplete Installation
3) No Casing
Provided4) Poor
Quality of Work Done
Type : Complaint
Type:
Category:
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Fault
Performance & Application
Slow Connection:
1) Slow browse
certain inter. Web
2) Slow browse
certain local web
3) Slow downloading
rate4) Slow
streaming (local)
5) Slow throughput
Voice Quality Issue:1) Dect
Phone/ATA Device Issue2) Call cut off
or Intermittent
3) Delay Dial Tone
4) Private Number Not Displayed5) Echo6) Noisy
7) Open way speech
Wireless Connection
Issue:1) Wireless Coverage
2) Intermittent/F
requent
Type : Fault
Category:
Type:
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Fault
Security
Type:
Category:
Type : Fault
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Fault
Service Failure
HSI & Voice Down
:1)
Line Disconnect
HSI Down
:1)
Line Disconnect
HSI Wireless
Down:1)
Line Disconnect
IPTV Down
:1)
Line Disconnect
Voice Down
:1)
Line Disconnect
Type : Fault
Type:
Category:
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2) View All Service Enquiries
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3) TOP FAQs
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4) View all FAQ
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5) Installation Guide
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Click this button to view UniFi Installation Video.
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6) Billing and Payment Guide
Click this button to view UniFi Billing and Payment Guide
5
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7) Important Notes
Customer can directly download FAQ
5
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1. View TM Rewards Site
Explanation: This button is the information of your TM Rewards. You can go directly to TM
Reward link for TM Reward registration and member login.
myTMRewards
myUniFi portal sitemap details explanation
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1) TM Rewards Site
Click TM Rewards Site
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Click ‘TM Rewards Member Login’
TM Rewards Site - TM Rewards Member Login
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Enter Login ID & Password then click button ‘Submit’
TM Rewards Site - TM Rewards User Login
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THE END