1 Modul Communication Skill 2014 Mhs

Modul: Communicating effectively

1

Prepared by Elsa Krisanti, Ph.D. Used only for Chem. Eng. Student of FTUI

Communicating effectively

Engineers must be able to .

communicate effectively,

describe the impact of new technology on society,

convince the supervisor,

sell an investor on the merits of the products,

explain decisions,

describe progress to others,

express opinions.

Prepared by: Elsa Krisanti, Chem Eng.Dept. FTUI 2

Media of communications

meetings

supervisors

questions

oral communication

written communication

written reports

interviews

organizational publications

electronic media

etc


The agents and methods by which communication is transmitted

Human Achievement

A = human productivity or performance effectiveness

E = God-given physical, mental and spritual abilities.

M = Source of motivation

D = Sense of direction

C = Ability to communicate

PS = Ability to apply key principles that lead to success

SI = Positive self image


A= E x M x D x C x (PS+SI)

Ernest Kistler, Chief of Industrial Engineering, Barksale Air Base, LA, USA

Communication

Oral communication is verbal and includes word choice, oral presentation, and facial expression.

Writen communication includes many forms such as memos, letters, newspapers, magazines, posters, flyers, notices, and newsletters.

Prepared by: Elsa Krisanti, Chem Eng.Dept. FTUI

5

Effective communication means that we have to understand enough about the audience (receiver) that the correct

intended message gets through.


6

Product of communication

Different audiences, occasions, and experiences require different products

It is important to become familiar with the criteria for effective communications


7

Examples: reports,

actions, body language,

or speeches

Process of Communication

How to analyze the audience?

How do we select appropriate content?

How do we create the organization?

How do we select the format?


8

Next step after familiar with the products

Fundamental principles

Communication is cooperative work between sender and audience. Audience is the key to communication

Means of communication include body posture, handshake, nod of the head, shifting of the eyes, beside words.

Words only have meaning in people. When the audience knows the meaning of the words you send, then there is communication.


9

Three stages of process in creating products

who is the audience

what questions they have

why they would like to know the information

what information we have

how we organize the information

how we select the proper form, organization and style


10

pre-writing

Three stages

start to write the parts that we are most comfortable

to write gradually until the whole parts are complete.


11

writing

Three stages

to revise the product and recheck with the results of pre-writing stage.


12

revising

Criteria for an effective communication

gives answers to the audiences questions and concerns-- (audience)

provides sufficient evidence to support the answer -- (content)

shows a well organized sequencing of information -- (organization)

express in an unambigous, clear and interesting style(style)

present with gramatically correct use of words and according to accepeted formal and behaviour (form)


13

Survey results: The communication skills of

new engineering employes

written and oral communication skills were not well developed

spelling, punctuation and grammar were the weakest component skills

being able to support claims, provide evidence, and put the result in context of the company were next weakest component skills


14

Remember

Engineer must be able to prepare technical reports thoroughly and completely on time.

For an engineer, ability to prepare excellent and precise technical reports and present facts clearly is a necessity

All results (no matter how valid) will be meaningless unless they are communicated clearly.


15

Listening Skill

Listening is the physical act and art of hearing what a person is saying.

Listening is required skill for communication.


16

Almost 80% of our waking time spent

in verbal communication, and an

untrained listener retains 50% of the

conversation

Thinking Process


17

New information Short Term

Memory

(STM)

Long Term Memory (LTM)

After 5

seconds

stored for future recall

ACTIVITY 1

Form group of three,

One will play the role of the talker (2 minutes)

One of the role a fact repeater (for 1 minute)

One the role of an inferrer who reflects on the implied meaning and generalizations about the talker (1 minute)

The talker has minutes to give feedback

Then the roles rotate.


18

Introducing your self

Pump-primer

Knuckle-cruncher

Arm-jerker

Wet-fish

Finger-clutcher


19

Types of shake hands : shake hands

might be

about 2-5

times a day

ACTIVITY 2

Introduce your self to about five people in the class. For each, after you have completed the introductions, give your friend feedback by rating out of 10 the quality of the handshake. Give explanation why you give that rate.


20

Formal proper shake hands

face the person

put out your hand with the fingers together and slightly curves

move your hand positively into other persons hand.

the palms touch.

gently but firmly close and move both hands and release.

look the person warmly in the eye, smile and say your introduction.


21

Documents

1 Modul Communication Skill 2014 Mhs