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Melbourne, AustraliaMelbourne, AustraliaJune 24, 2015June 24, 2015

The Three Es of Distance Advising – Efficiency, The Three Es of Distance Advising – Efficiency, Engagement, & Evolution: What Distance Students Engagement, & Evolution: What Distance Students

Want and Need from their Advisors Want and Need from their Advisors

National Academic Advisors National Academic Advisors Association Association

International Conference International Conference

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•Welcome & Introduction Welcome & Introduction

•Technology Trivia Technology Trivia

•Why this Topic is of InterestWhy this Topic is of Interest

•University of Hawaii SystemUniversity of Hawaii System

•Research StudyResearch Study

•Preliminary ResultsPreliminary Results

•ImplicationsImplications

•LimitationsLimitations

•Conclusion and Q& AConclusion and Q& A

Presentation OutlinePresentation Outline

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Dr. Linda OshitaDr. Linda Oshita

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Rumi HeineRumi HeineSpecial Education DepartmentSpecial Education Department

University of Hawai‘i at MānoaUniversity of Hawai‘i at MānoaCollege of EducationCollege of Education

Department of Special EducationDepartment of Special Education

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Popular Social Media Sites (worldwide) as of Popular Social Media Sites (worldwide) as of March 2015 (by # of active users):March 2015 (by # of active users):

Facebook - 1.4 billion usersFacebook - 1.4 billion users Skype - 300 million usersSkype - 300 million users Google+ - 300 million usersGoogle+ - 300 million usersInstagram - 300 million usersInstagram - 300 million users Twitter - 288 million usersTwitter - 288 million users

http://www.statista.com/statistics/272014/global-social-networks-ranked-by-number-of-users/http://www.statista.com/statistics/272014/global-social-networks-ranked-by-number-of-users/

Technology TriviaTechnology Trivia

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Facebook’s most active countries ranked by # of users (2014) Facebook’s most active countries ranked by # of users (2014) Top 5 countries: USA, India, Brazil, Indonesia, and Mexico Top 5 countries: USA, India, Brazil, Indonesia, and Mexico

followed by UK, Japan, France, Germany, and Italy. followed by UK, Japan, France, Germany, and Italy. http://www.statistica.com/statistics/268136/top-15-countries-based-on-number-of-facebook-http://www.statistica.com/statistics/268136/top-15-countries-based-on-number-of-facebook-

users/users/

There are over a trillion google searches per year worldwide.There are over a trillion google searches per year worldwide.

In 2014, some of the top google searches (worldwide) were for:In 2014, some of the top google searches (worldwide) were for:World Cup 2014, iPhone 6, and Kim KardashianWorld Cup 2014, iPhone 6, and Kim Kardashian

http://www.google.com/trends/topcharts#cid&date=2014&geohttp://www.google.com/trends/topcharts#cid&date=2014&geo

Along with mobile phones, radio is considered the most Along with mobile phones, radio is considered the most accessible technology in the world. accessible technology in the world.

http://www.unesco.org/new/en/unesco/events/prizes-and-celebrations/celebrations/http://www.unesco.org/new/en/unesco/events/prizes-and-celebrations/celebrations/international-days/world-radio-day-2013/statistics-on-radio/international-days/world-radio-day-2013/statistics-on-radio/

Technology Technology TriviaTrivia

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We are witnessing the We are witnessing the biggest fundamental biggest fundamental change in the way we live change in the way we live since the industrial since the industrial revolutionrevolution!!

Technology Technology TriviaTrivia

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Why this topic is of Why this topic is of interest !interest !

The proportion of U.S. chief academic The proportion of U.S. chief academic leaders who say online learning is critical leaders who say online learning is critical to their long-term strategy is at a new to their long-term strategy is at a new high of 70.8%.high of 70.8%.

(Survey of Online (Survey of Online Learning, 2014)Learning, 2014)

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Why this topic is of interest !Why this topic is of interest !Why this topic is of interest !Why this topic is of interest !

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Why this topic is of interest !Why this topic is of interest !

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Distance Education Programs Distance Education Programs Overview of University of Hawaii Overview of University of Hawaii

SystemSystem

• The UH System is the only public The UH System is the only public higher education institution in Hawaii. higher education institution in Hawaii.

• Over 60,000 studentsOver 60,000 students

• 10 campuses across 4 islands 10 campuses across 4 islands – 4 Universities4 Universities– 6 Community Colleges6 Community Colleges– Numerous educational, training, and Numerous educational, training, and

resource centers throughout Hawaiiresource centers throughout Hawaii

Research StudyResearch Study

Research StudyResearch Study

Participant DemographicsParticipant DemographicsN=21 N=21

Gender: 13 females; 8 malesGender: 13 females; 8 males

Ages: 24-29 (7); 30-39 (4); 40-49 (8); 50-59 (2)Ages: 24-29 (7); 30-39 (4); 40-49 (8); 50-59 (2)

Ethnicities: Ethnicities: Asian – 6Asian – 6Caucasian – 8 Caucasian – 8 Guamanian/Chamorro - 1 Guamanian/Chamorro - 1 Mixed - 6Mixed - 6

Post Baccalaureate Certificate in Post Baccalaureate Certificate in Special Education (PBSPED)Special Education (PBSPED)

MethodMethod

Preliminary ResultsPreliminary Results

Theme 1: ETheme 1: Efficiencyfficiency

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“Our advisors showed empathy and care by always immediately responding to our emails. No matter what the subject was, if it was personal or work related, they always took the time to make sure they replied right away. That meant a lot to me. Sometimes, I just needed to know that

someone was listening. I never felt the distance due to their timely responses. ”

“They mean well but resolving issues sometimes took weeks or months.”

Theme 1: EfficiencyTheme 1: Efficiency

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Theme 2: EngagementTheme 2: Engagement

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““I think it would be helpful if she sent out emails, not even weekly, but… monthly emails to check

up [on us]… just to see how we’re doing or showing up at our face-to-face [classes] just to say “hi”, just to see everyone. That would have

helped a lot.”

Theme 2: EngagementTheme 2: Engagement

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Theme 3: EvolutionTheme 3: Evolution

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““…there were a few things that I wish I were [sic] notified about earlier on… if there was one change I would make, it would be to ensure that

all candidates [students] are well aware of all options available to them. For me, I haven't been

back in college for quite sometime and the process was really overwhelming at times.”

Theme 3: EvolutionTheme 3: Evolution

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EfficiencyEfficiency

Lack of F2F opportunities make it difficult to Lack of F2F opportunities make it difficult to know if questions, concerns are heardknow if questions, concerns are heard

Timely response puts students at easeTimely response puts students at ease

Streamlined delivery of informationStreamlined delivery of information

Single advisor instead of multiple advisorsSingle advisor instead of multiple advisors

Implications of the 3EsImplications of the 3EsEfficiency, Engagement, and EvolutionEfficiency, Engagement, and Evolution

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EngagementEngagement

Students appreciate knowing their advisors are Students appreciate knowing their advisors are looking out for them, invested in helping them looking out for them, invested in helping them succeedsucceed

Personalized email messages or phone callsPersonalized email messages or phone calls

Check in with students regularly, follow up with Check in with students regularly, follow up with those who experience difficultythose who experience difficulty

Implications of the 3EsImplications of the 3EsEfficiency, Engagement, and EvolutionEfficiency, Engagement, and Evolution

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EvolutionEvolution

Recognize needs of students may change over timeRecognize needs of students may change over time

Evolve advising practices to meet changing needsEvolve advising practices to meet changing needs

Anticipate basic needs (e.g., admissions, graduation)Anticipate basic needs (e.g., admissions, graduation)

Give advance notice of upcoming requirements, events, send Give advance notice of upcoming requirements, events, send remindersreminders

Lack of incidental opportunities to learn about upcoming events, Lack of incidental opportunities to learn about upcoming events, requirementsrequirements

Consistent with Varney (2009)Consistent with Varney (2009)

Implications of the 3EsImplications of the 3EsEfficiency, Engagement, EvolutionEfficiency, Engagement, Evolution

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Small sampleSmall sample

Participants are from a single university programParticipants are from a single university program

Online/hybrid programOnline/hybrid program

Generalizability of findings to other programs, Generalizability of findings to other programs, students unknownstudents unknown

Based on perceptions and recollections of Based on perceptions and recollections of participantsparticipants

LimitationsLimitations

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The The

Bottom Bottom LineLine

• Advising that leads to successful admission and Advising that leads to successful admission and completion of teacher education programs for our completion of teacher education programs for our studentsstudents

• Our numerous graduates who fill teaching positions Our numerous graduates who fill teaching positions across Hawaiacross Hawai’’i and beyond who are dedicated to i and beyond who are dedicated to being highly qualified teachers who make a being highly qualified teachers who make a difference in their students’ lives and in our difference in their students’ lives and in our communities.communities.

Linda OshitaLinda Oshita Rumi HeineRumi Heinelindao@hawaii.edu rumi@hawaii.edu

MahalMahalo!o!

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References References

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ReferencesReferences

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ReferencesReferences

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ReferencesReferences

World Radio Day. (2015). (Statistics on radio). Retrieved from World Radio Day. (2015). (Statistics on radio). Retrieved from

http://www.unesco.org/new/en/unesco/events/prizes-and-http://www.unesco.org/new/en/unesco/events/prizes-and-celebrations/celebrations/international-days/world-radio-day-2013/celebrations/celebrations/international-days/world-radio-day-2013/statistics-on-radio/statistics-on-radio/

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