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1
Market Operations PresentationBoard of Director’s Meeting
September 16, 2003
2
Market Services – YTD Perspective
3
Client Relations - Wholesale
Wholesale Market Participants
10 Account Managers
Market Participants per Account Manager
Dispute Activity: 3+ / per Account Manager / Day
89 Qualified Scheduling Entities – includes 25 Sub-QSEs
128 Resource Entities
142 TDSPs – includes 130 non opt-in entities
9 QSEs, 12 Resources, 14 TDSPs
4
2003 Year to Date: 5,199
Granted w/ Exceptions, 970
Denied, 3,091
Granted 354
Open 784
Dispute Status
5
Settlement Disputes Genesis
Errors / omissions
Repetitive disputes/ placeholders
Challenges to protocol language
Sometimes used to lodge complaints
Market events often drive up dispute volumes
Disputes required by protocol
SCR 727 load imbalance disputes
February local congestion / market solution issue
6
Client Relations - Retail
Retail Market Participants
6 Account Managers
Market Participants per Account Manager
FasTrak Activity: 10 / per Account Manager / Day
74 Competitive Retailers
12 TDSPs
12 CRs, 2 TDSPs
7
FasTrak 2003 “Day to Day”Issue Stats (as of 09-12-2003)
Total ESI IDs worked to date since January 1, 2003 = 204,883
IssueCount
Issues as a% of Total
In Progress 583 6.09%
Resolved 8,425 88.05%
Rejected 560 5.86%
TOTAL 9,568
IssueCount
Issues as a% of Total
In Progress 1,485 55.79%
Resolved 1,131 42.49%
Rejected 46 1.72%
TOTAL 2,662
Non-ERCOT
ERCOT
Number of ESI IDs not tracked
8
Upcoming Highlights• ERCOT 101 – Retail Market – September 18th
64 people from 26 companies
• Q4 2003 V1.6 Market TestNew CRs: Alliance Power Company
Pegasus Star EnergyProviron Energy LimitedTrizec HoldingPedernales Co-op
• 2004 Market Tests
Flight 0104 – V1.6 for New MPsFlight 0304 – V1.6 for New MPsFlight 0504 – V2.0 MIMO Stacking SolutionFlight 0904 – V2.0 for New MPs
• ProjectsV1.6 Competitive MeteringV2.0 MIMO Stacking SolutionETS Continued Evolution
9
• Market Operations – Top Issues
– Data Extract Variance Tracking– 2002 and 2003 True Ups and Proposed
Resettlements
10
FasTrak Data Extract VarianceIssue Stats (as of 09-12-2003)
Service History Usage
TotalIssues
Issues% of Total
In Progress 622 0 622 44.68%
Resolved 131 0 131 9.41%
Rejected 611 28 639 45.91%
TOTAL 1,364 28 1,392
Service History Usage
TotalIssues
Issues% of Total
In Progress 586 898 1,484 64.55%
Resolved 236 274 510 22.18%
Rejected 102 203 305 13.27%
TOTAL 924 1,375 2,299
Non-ERCOT (CR to TDSP)
ERCOT
number of ESI IDS not tracked
number of ESI IDS not tracked
11
2002 and 2003 True ups
Current Schedule:
2003 True ups
Oct 1 ‘03
2002 True ups
12
Current Schedule:
2003 True ups
Oct 1 ‘03
Proposed Schedule: Oct 1 ‘03 Feb 1 ‘04
2002 and 2003 True ups
2002 True ups
2002 True ups
13
Current Schedule:
2003 True ups
Oct 1 ‘03
Proposed Schedule:
2003 True ups
Oct 1 ‘03 Feb 1 ‘04
min 120 daysuspension
Preserves dispute rights
2002 and 2003 True ups
2002 True ups
2002 True ups
14
Current Schedule:
2003 True ups
Oct 1 ‘03
Proposed Schedule:
2003 True ups
Oct 1 ‘03 Feb 1 ‘04
min 120 daysuspension
New 2003 Resettlements
Preserves dispute rights
Participant cash flow approx the same
2002 and 2003 True ups
2002 True ups
2002 True ups
15
Current Schedule:
2003 True ups
2002 True ups
Oct 1 ‘03
Proposed Schedule:
2003 True ups
2002 True ups
Oct 1 ‘03 Feb 1 ‘04
min 120 daysuspension
New 2003 Resettlements
Preserves dispute rights
Participant cash flow approx the same
Initial resettlements will be for unusual days in June ‘03
2002 and 2003 True ups