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KKU Quality Assurance

Assist.Prof. THAWEESAK THITIMETHAROCHDIRECTOR, Office of Quality Management (OQM), KHON KAEN University

OQM-KKU aims to create quality culture and environment for both accomplishment of quality assessment and management system in educational business.”

2Qua

lity

ONESQA: The Office for National Education Standards And Quality Assessment

• Output / outcome accreditation

“…qualified and standardized education as stipulated by the set-up criteria.”

OHEC: The Office of Higher Education Commission

• Process management & accreditation• TQF = > Pedagogy management & development

Thai accreditation

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Thailand Qualification Framework: MIS

Office of Teaching & Learning Management & Development

Teaching award ?

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KKU Quality Assurance

Integrated criteria for Thai accreditationOHEC, ONESQA

23 + 18 KPIs

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1. Strategic development system2. Teaching and Learning Development system (8KPIs)3. Student Activity Management & Development system (2KPIs)4. Research management system5. Social responsibility and Community service management system6. Art and Cultural management system7. Organizational management system (high performance, measurement, risk )8. Financial and budgetary management system9. Quality Assurance system

KKU Quality Assurance System

OHEC system:

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2. Teaching and Learning Development (8KPIs)2.1 Systematic and Mechanism for program management & development2,2 PhD Academic staff2.3 Professional staff2.4 Workforce development (both academic and supportive staff)2.5 Library and Learning management & environment2.6 Teaching and Learning management2.7 Management system for student character development2.8 Student ethic management & development

3. Student Activity Management & Development (2KPIs)3.1 Systematic and Mechanism for student counseling and mentoring3.2 Student activity and enforcement system

KKU Quality Assurance System

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1. Quality of Graduate1.1 get a job in 1 year1.2 student character evaluation1.3 quality of publication from graduate student

2. Performance for Research and creative work3. Performance for Community service and social responsibility4. Performance for Art and Cultural enforcement5. Performance for Organizational management (Academic staff development)6. Performance for Quality assessment

KKU Quality Assurance System

ONESQA system:

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Excellence Framework(Management guideline)

= > Teaching and Learning development & design • Outstanding for Program & services offerings• Key customers and stakeholders satisfaction and engagement

= > Student value creation = > student characters

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Baldrige Education Criteria for Performance Excellence Framework

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OQM-KKU: support QM & QA

Excellence frameworkIQA accreditation Driving KPIs

• OHEC • ONESQA • QS

• EdPEx• TQA• Integrated management

framework (conceptual framework)

Senior leaders performanceVice dean performance

Training, workshop, KM (Administrative staff, Assessors, QA staff)

Rewards & Recognition: Outstanding performance

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Good Practices

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QA AwardsQM StarOutstanding for service excellence

OQM Rewards & Recognition