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1• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
APEC Telecenter Training Camp Taipei, Taiwan
• January, 2005 • Taipei, Taiwan •
Mtro. Samuel Immanuel Brugger [email protected] of the Public Function
México
http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
2• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
e-México National
System is...
e-México National
System is... A technological and social based systemon a digital sharing
process
A technological and social based systemon a digital sharing
process
3• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
ContentsContents ConnectivityConnectivitySystemsSystems
ContentsCommittees
e-México National System Portal
Network Operations
Center
Internet Service
Providers
Digital Community
Centers(DCCs)
Contents and Digital Services PlatformsContents and Digital Services PlatformsContents and Digital Services PlatformsContents and Digital Services Platforms
e-Learninge-Learning e-Healthe-Health e-Economye-Economy e-Governmente-Government
Main Issues
4• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
ConnectivityConnectivity
5• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
Digital Community Centers
Solve the digital divide by creating Digital
Community Centers or Telecenters (DCCs),
with public access to Information Technology
tools and training, to use them in their daily
lives
6• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
3,200 DCCs installed in 2003, covering more than 2,400 municipalities
Plus 4,000 DCCs by 2004
Total = 7,200 DCCs
More than 10,000 DCCs by 2006
7• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
Transactional Portal
Phase 1 Phase 2 Services
ConvergenceData and
Information Services
DigitalServices
Phase 3
Interactive Portal
Informative Portal
COVERAGE
SERVICES
2001 2002 2003 2004 2005 2006
TECHNOLOGICAL OWNERSHIP
InformationInformationSocietySociety
2.447Municipaliti
es
Geopolitical
Coverage 10.000Localities
Demographic
Coverage
25.000Localities
Territorial Coverage
e-México National System Phases and Coverage
8• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
Digital Contents and
Services
Digital Contents and
Services
9• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
Contents and Digital Services
2003200320022002 20042004
Information, knowledge and digital services supply
•Projects
conceptualiza-
tion
•Web Services Portal Platform
•Technical Interoperability Platform
•Digital Training Services platform “Capacinet”
•e-Licences
•Web Portals development
CONTENTS:•Web portals development
•Digital services
•Virtual courses
TECHNOLOGICAL OWNERSHIP:
•Digital Communities development
•DCCs technological ownership
•State and municipal government agreements
10• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
SystemsSystems
11• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
Systems Technological infraestructure needed to generate Digital Services,
supported by evaluation and control processes
2003200320022002 20042004
•Federation processes alignement DAS-G, DAS-IT
•e-Health’s National Program formulation
•National Informatics Program redesign
•Virtual Privatre Network analysis (VPN)
•Help Desk and DCCs Monitoring
•e-Licences
•Web Services Portal Platform
•Customer Relationship Management (CRM)
•Data Center / Network Access Point (NAP)
•Government Intranet
•“Capacinet” training platform
•Distance health
•Knowledge Management System
•Technical Interoperability Platform
12• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
Deployment of educationalservices on line
• Schools Network• Teach to the future• Contents Digitalization
Better opportunities for training
• Training and educationalplatform
• Certification of Governmentemployees
• Human Resources training
e-Learning Digital Services
13• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
e-Learning Digital Services
Continuos training• At digital centers• Labor training• Interactive training materials
Digital services for minorities• Indigenous digital libraries• Special needs devices• Educational services for migrants
Art and culture• e-Culture Portal• Public Libraries
National Network• Digital Museums
14• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
e-Health Digital Services
Medical care and public health
• Tele-diagnostic and distance treatment• Epidemiological monitoring• Sanitary and disaster emergencies• Patient transfer and inter-consultancy• Electronic Clinical File
Learning, training, research
• Distance training and education• Support to health research• Teleconferencing• Digital library
15• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
e-Health Digital Services
Management of health services
• Procurement
• Human resource management
e-Health Portal
• Health care and prevention
• Monitoring and Information services
16• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
e-Economy Digital Services
e-Business for Small business program:
• e-Business training for young people• Awareness of e-Business potential• Digital Community Centers for
businesses• Digital solutions at municipalities
Digital Sharing with:
• Mexican Government Agencies• National Development Banks• World Bank• International Institutions
17• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
e-Economy Digital Services
Development of a national softwareindustry:
• Providing adequate ICT infrastructure
• Enhancing software processcapabilities
• Strengthening local IT industry
• Domestic market development
• Digital Sharing with stakeholders
18• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
Good Government Agenda
• Less Expensive Government
• Quality Government
• Professional Government
• Regulatory Improvement in Government
• Honest and Transparent and Government
• Digital Government
e-Government Digital Services
19• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
A Better Government:
• Increased citizen’s confidence
• Exceed citizen’s expectations
• Dignified public employees
• Optimized public budgets
The Citizen Portal:
An online citizen space where the user: Teacher, professional, contractor, countryman, transport owner,student, mother, tourist, visitor, etc., can find answers
totheir request of information and services according totheir needs and profile. This tool for sure will contributeto the construction of a Good Government.
e-Government Digital Services
20• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
e-Government Digital Services
The Citizen Portal is the single entrance to 1022 Federal Government Services and relevant information resources arranged in channels:
• Education • Tourism• Health• Democracy• Housing• Migration• Family• Business
21• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
e-Government Digital Services
Awards• The Portal has been distinguished
by President Fox with the INNOVA AWARD 2003 to the best innovating practices, rewarded with the Innovation Prize in the Public Administration 2003 and was the winner of the Stockholm Challenge Award 2003/2004 in the e-Government category.
• www.gob.mx has allowed our country to be ranked in the 4rth place of the World ranking in the Web Measure Index (World Public Sector Report 2003: E-Government at the Crossroads, United Nations)• www.gob.mx was finalist in the Global Junior Challenge 2004.
22• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
e-Government Digital Services
Level 1Information
Government agenciespublish
informationon the web
Level 2Interaction
Users communicateelectronically withsingle government
agencies, but agencies don’t
necessarilycommunicate
electronically withthe user
Level 3Transaction
User communicateselectronically with single government
agencies, andapplications
of the agenciesrespond
electronicallyto the user
Level 4Integration
Cross-agency information and transactions are
available via intention
based portals
Back offices are integrated and
business processesare re-engineered
Complexity / Costs
Level 5Self Service
The citizen gets what he wants on demand and
according to their needs.
Back offices integrate gracefully offering PerformingBP’s and a broader
services catalog
Cu
stom
er
Valu
eDigital Government Services
Challenge
23• January, 2005 • Taipei, Taiwan • http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/
APEC Telecenter Training Camp Taipei, Taiwan
Thank you!
• January, 2005 • Taipei, Taiwan •
Mtro. Samuel Immanuel Brugger [email protected] of the Public Function
México
http://www.gob.mx http://www.e-mexico.gob.mx/http://www.gob.mx http://www.e-mexico.gob.mx/