1. Introduction2. The Problem3. The Answer4. The SHEL Model5. Understanding the SHEL Model6. Goals of the Safety Program7. Five Star Aviation’s Safety Program

7.1 Software7.2 Hardware7.3 Environment7.4 Liveware7.5 Management

8. Overall Goal9. Potential Benefits10. Conclusion

Presentation Format

Introduction

• Brief History

• Expansion

• Company Philosophy

• Recent Success

The Problem

• Safety/Human Factors

• Company Loses

• Nation-wide Loses

• Past Company Accidents

June 21st, 2002 Oshkosh, WI

The Problem

• The Real Cost

– Injuries

– Repairs

– Lost Revenue

September 16th, 2005 O’Hare Int’l

The Problem - Injuries

• Ramp Environment

• Injuries on the Rise

• Money and Time

• 100% Preventable

Company Loss - Employee Injuries

0

20

40

60

80

100

120

140

160

1999 2000 2001 2002 2003 2004 2005

Year

Total Injuries

Total Cost (1/1000)

The Problem - Repairs

• Fleet Growth

• Poor Maintenance

• Growing Cost

Repair Cost Breakdown

1232 18 29

79110

8 22 18 25 18 35 4558

$855,000

$440,000

$225,000

$105,000

$320,000

$65,000$23,000

0

100

200

300

400

500

600

700

800

900

1999 2000 2001 2002 2003 2004 2005

Year

# of Repairs

Cost of Repairs(1/1000)

Equipment Down Time(Cumulative Days)

The Problem – Lost Revenue

• Negative Media

• Customer Trust

• Employee Trust/Morale

• Employee Turnaround

The Answer

• A Human Factors Safety Program

• Human Factors?

• Benefit the Company

Defining the SHEL Model

The SHEL model is a simple interactive model which focuses on the importance of human interaction with the use to tools, equipment, and any additional information.

Understanding the SHEL Model“S” Software

• Could include company policies, rules, procedures, and practices.

• Additional training to both current and new hire employees could help establish an orderly, effective and productive work environment.

• Help create standardization in work procedures and policy.

Understanding the SHEL Model“H” Hardware

• Hardware represents the physical components that could include various ground equipment – Could include fuel trucks,

baggage carts, loading equipment

– Also including maintenance tools, signs, and any other type of operational accessibilities as well.

Understanding the SHEL Model“E” Environment

• Environment is constantly unpredictable, but an important key is to be prepared for any type of environmental situations that may arise.

• Weather related:– Temperature– Precipitation– Daytime/Nighttime

• Workplace related:– Cleanliness– Organization– Noise– Other distractions

Understanding the SHEL Model“L” Liveware

• Liveware is located in the center of the SHEL model with all of its subsidiary parts surrounding it.

• This symbolic depiction of the human is represented by the human being the focal main factor determining the end result of the surrounding parts.

– Liveware-Software : Interaction with lists, procedures…etc

– Liveware-Hardware: Human interaction with equipment, tools, items...etc

– Liveware-Environment Human interaction with the various environmental forms

– Liveware-Liveware: Human interaction with other co workers, but more importantly, interaction with him/herself.

Understanding the SHEL Model“m” Management

• Plays a vital role in maintaining the overall structure of the program.

• Management has the power to make or break the program.

• Must completely entrust and support what is attempting to be done.

Five Star Aviation’s Safety Program

• SHEL established and understood.

• Prevention of Human Factors related Accidents

• Detailed components of the program.

Five Star Program – SoftwareIssue

• Signature Flight Support at Chicago O'Hare

• Transition

• New Employees

• Economics– Expensive– Worth it?

Five Star Program – SoftwareResolutions

• Employee Training Program

• Policies and Procedures

• Customer Etiquette

Five Star Program – Hardware

• Definition• How Hardware plays a role in the SHEL Model • Physical Components

– Hearing Protection for Line Department – Walkie Talkies for better communication – Neon Green Reflector Vests – Light Wands for Night Operations

• Standardization– Training Program– Checklists

• Quality Control Checklist for Fuel Trucks 100LL and Jet A

• Quality Control Sheets for Fuel Farm 100LL and Jet A tanks

• Maintenance checklists for Tugs, GPU, and other equip.

• Signage – Speed limits signs – Fuel Trucks 10mph– Tugs 7mph when towing

Five Star Program – Hardware

Five Star Program – Environment

• Geographical Location

• Potential Weather

• Provide Proper Clothing

Five Star Program – Environment

• Noise Levels– Jet Traffic– Required Hearing

Protection• Summer Months

– Heat sickness– Mandatory breaks– Hydration stations– Lighter uniforms

Five Star Program – Environment

• Precipitation– View obstruction– Slippery surfaces– Thunderstorms– Cease activity

• De-icing Procedures

• Ever changing

Five Star Program – LivewareIssue

• “L” in review– Person as center of

model.

• Business transition– Rapid Employee Growth

• Adopt Standardization– Eliminate Confusion

• Maintain current philosophy

Five Star Program – LivewareResolutions

• Three areas of focus:

1. Standardization

2. Employee Condition

3. Incident Reporting

Five Star Program – LivewareStandardization

• New and Current Employees

• Training Seminar– Week Long– Oshkosh Location– Five, Six hour sessions– Material

• Overall Goal– Entrust– Educate– Adoption of Safety Program

Five Star Program – LivewareEmployee Condition

• Physical Condition – Role in Error Chain– Crucial in Prevention

• Hot Breakfast– Every location– Boost Mental and Physical States– Small Expense in Comparison

• Physical Activity– Link with Mental Condition– Cover ½ Gym Bill– Encourage Physical Activity

Five Star Program – LivewareIncident Reporting

• Incident Role– Unseen– Leading to Accidents

• Reporting System– Responsive– Effective– Employee Motivation– Internet Based

• Private• Confidential

• Incident Report– Supplies Crucial Knowledge

Five Star Program – Management

• Safety Committee– Representative from each dept.– Weekly meetings– Coverage of incident reports– Action plans– Bi-Annual Company meetings

• Chief Safety Officer– Customer Rapport– Media Action Plan– Head of Safety Program

Overall Goal

• Company Prosperity

• Protect our Resources

– Protect Employees

– Protect Equipment

• Achievable with Human Factors Program

Potential Benefits

• Likely Savings

• Potential Outcomes– Based on Past Experience– Fewer Injury Claims– Less Vehicle Repair– Safer work Environment

• Employee Benefits– More apt to attend work– Sick days reduced– Trust

Conclusion

• No Guarantee in regards to $

• Human Factors will Sell– Customer– Employees

• Uphold most Valuable Resource– Customers

Questions/Comments