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Home Delivery Solutions

for the

South Central Region

In partnership with

EDC Moving Systems

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Who are we?

EDC Mission:To provide quality two-man delivery service throughout Texas in a timely and consistent manner.

EDC History:• 30+ year old company with outstanding reputation• Electronic Data Carriers started to service the electronic and

computer industries exclusively• Expanded throughout country with eleven branch locations as

stand-alone commercial only carrier.• Joined Bekins Van Lines in 1983 as core agent in BVL’s High Value

Goods Timelok system

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Who are we?EDC Today:

• Four locations in Texas - Dallas, Austin, Houston, and San Antonio totaling 500,000 square feet of warehouse space

• Diversified Services focused primarily on home delivery, high value goods, transport & delivery, and office and industrial moving.

• Ongoing management, training, quality, and inventory tracking of non-EDC home delivery agents nationwide

• Household moving offered in some markets, but not a core business• Home Delivery service provider throughout Texas: • Active leadership role in industry related organizations and associations

EDC Resources:

• Facilities located in all major Texas markets. Corporate office located in Houston, TX• Fleet consists of vehicles with under 3 years of service specifically equipped for two-man

accessibility challenged delivery• Over 100 pieces of equipment available in various branches• Stability in management, with all general managers averaging 20 years with EDC. Founder

and president active in a daily role with company• Longevity in customer service staff, middle-management and drivers • Strong financial standing• Proprietary stand-alone networked technology and software systems

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Transfer of Product Throughout State

Dallas Cross-DockDallas Cross-Dock

AustinAustin

San AntonioSan Antonio

HoustonHouston

48-hour or less transfer between major markets

Shuttle transfer 2-3 days per week, dependent on volume

Shuttle tra

nsfer

3-4 days per

week dependent

on volume

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Standard Service Area

2 days per week

Midland

Amarillo

Waco

2 days per week

Excluded at this time, due to proximity to

Albuquerque, NM

El Paso

Dallas BranchDallas Branch

Austin BranchAustin Branch

Houston BranchHouston Branch

San Antonio BranchSan Antonio Branch

Laredo

Corpus Christi

Brownsville

2 days per week

All 4 branches have All 4 branches have daily service with a daily service with a

50 mile radius50 mile radius

Houston

Austin

San Antonio

Dallas/ Ft. Worth

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Texas

Arkansas

Oklahoma

Dallas

Houston

Extended Service AreaCurrently serviced on an as needed basis

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EDC Advantages

• Ability to move goods quickly between major markets, eliminating need to hold goods in each individual markets

• Immediate delivery to customers in major markets

• All areas within major markets serviced daily. Not just one day a week.

• Remote markets serviced bi-weekly allowing customer flexibility in delivery scheduling

• Delivery vehicles utilized are under 28’, allowing access to almost any location without rescheduling

• No volume commitments

• Customer can receive product in as little as 24 hours even from different market. Average major market delivery is 48 hours

• Ability to maintain inventory on your behalf in any location and perform intra Texas re-distribution quickly as needed

• Client management software utilized to track customer contact information, history, and order description by sku and description. This allows accurate script calling, merge in transit, and past order history.

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EDC Delivery Tracking System

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EDC Delivery Tracking System

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EDC Home Delivery Experience

• Friendly and experienced customer service representative notifies customer by phone of upcoming delivery. First available 4 hour window is offered. Timely alternatives are suggested if conflicting. Contents of order are recited, noting any discrepancies. Delivery address is confirmed, as are most convenient contact numbers for delivery crew. Accessibility of residence and placement within home is asked. Customer is advised that driver will be contacting them the morning of delivery.

• Driver contacts customer the morning of delivery with an anticipated ETA to residence. A 30 minute or one hour pre-call is offered for customers meeting us at residence. Any delays throughout the day from anticipated ETA are relayed to customer.

• Delivery crew consisting of driver and helper arrive at residence and go to door to introduce themselves before beginning delivery process. Customer is greeted by uniformed professional crew and clean white late-model delivery vehicle emblazoned with EDC logo. NOTE: All EDC crews are qualified under stringent Texas House Bill 705 stipulating extensive background checks. EDC has active and ongoing training and drug screening programs. All crews are selected based on strong inter-personal skills.

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EDC Home Delivery Experience• Delivery location within home is reviewed and inspected by driver while helper preps for delivery. Crew will not remove shoes, but booties are available in inclement weather.

• Driver returns to vehicle and unbox items on delivery vehicle, leaving packaging in truck for future disposal. Piece is inspected and minor adjustment, touch up, or surface rub is completed. Unbox in the home in presence of customer is preferred by some clients and available upon request.

• Driver and helper take great care in moving product to room of choice. Any assembly is completed and product is leveled as needed. All drawers or other functions are tested in the presence of customer. Furniture is wiped down with a clean rag to remove any finger prints or smudging.

• Customer is asked to look over the furniture and asked if they are pleased with the delivery. Any discrepancies are noted on the delivery documentation. Each client has varying procedures as to problem resolution, and your specific course of action will be followed. NOTE: EDC has deluxing areas established in all facilities. We have the ability to open, inspect, and perform minor touch-up BEFORE contacting the customer to schedule delivery. In addition, furniture repair technicians are available at all EDC locations.

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Nationwide Delivery

1. Partner with Major companies for distribution in USA

2. Consistency in training and services nationwide

3. Performance is tracked monthly in numerous categories on a percent accuracy basis. All EDC branches are consistently among the top performers in the network

4. Bar scan tracking and on-line delivery confirmation available on every shipment

5. As major cross-dock location, transit time from our facility is reduced

6. EDC is an active booking agent for Home Direct USA

7. As a booking agent, we monitor every movement of product from time of registration to time of delivery. This is done by tracking product scans and actively engaging every service provider by phone to reinforce the automated process. This makes a good system even better.

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Remote Local Market Management• EDC can manage your delivery process performed locally in any market in the U.S.

• EDC provides training on your specific needs. Successful management requires an on-going training program to offset employee turnover

• EDC client management software is utilized in each market and visible to our customer service representative. This allows us to monitor delivery accuracy, on-time performance, inventory management, returns process, etc.

• Performance measurements are actively tracked and responded to, including daily productivity, safety, damage reduction, and repair processes.

• Invoice accuracy is audited and consolidated into single statement billing, reducing the number of invoices you receive.

• Quality assessment monitored based on appearance, customer service friendliness, scripting and problem solving.

• Quality monitoring includes contingency planning to bring in EDC management and crews as necessary to ensure stability.

• EDC actively visits often with your store managers. This allows direct and frank discussions of the challenges faced at the store level. This creates a direct link and immediate reaction to problem-solving and is very much appreciated by the stores.

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Why use EDC?• You pay only for the deliveries completed. No volume

commitments.

• Improved service performance.

• Reduce transit time to your customer.

• Allow consolidation of inventory in fewer locations due to speed of delivery.

• Overall cost reduction.

• Seamless integration with your supply chain.

• Intimate relationship between client and vendor. No corporate hierarchy to impede performance and responsiveness.

• We do more to make the delivery experience pleasant.

• Our people. We care.

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In Closing

We appreciate the opportunity to introduce EDC Moving Systems

and our unique hands-on approach to managing a sensitive and

often emotional process we call Home Delivery. We are success-

ful because we truly care about our customers, each and every

one of them we encounter. Given the opportunity, we know EDC

in time will become your pre-eminent quality provider through our

efforts and honesty. Please allow us to make the Crate and

Barrel experience even better. You have our commitment.

Thank you!