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gaining IT’s competitive edge with hp OpenView
americas software marketing
june 2002
what is IT beingasked to do?
CIO’s top 10 issues for 2002
Giga Nov 2001
• cutting/stabilizing costs
• aligning IT investments with business directions
• building strong IT service delivery
• sourcing
• resource management
• security in all its aspects
• enterprise architecture
• integration
• building credibility for the value of
IT services
• planning: prioritizing IT investments
service & infrastructure management
from hp OpenView
manage the business value of IT
managing the infrastructure
managing IT services
managing the business value of IT
managing the infrastructure
managing IT services
>>>
• network management• fault management • performance
management• resource optimization• application
management• storage management • integrated operations
management
network, systems, applications, databases, storage
managing the IT
infrastructure
network node
manager
network managementauto-discovery, mapping, status – network topology, sub-nets, servers, storage, applicationsdisplay linkages – “draws the lines” for fast understanding of what is connected to whatcustomizable – e.g. all of particular floor or department; all of a particular deviceroot cause analysis of faults
what’s there - what’s working
what’s threatened - what’s broken
managing the infrastructure
centralized fault management
• networks, servers,applications,databases, storage
• policy driven
event monitoring
• availability, failures,warnings,thresholds, message strings
fast problem resolution
• automatic or 1-clickoperator-initiated actions
• extensive drill-down andproblem analysis capabilities
fault management
managing the infrastructure
all the elements - always on
track, monitor, alarm, & report
• performance of networks, servers, databases, applications, storage
intelligent alarming
• address issues as soon asperformance begins to degrade
• alert on threatened service levels
performance data stored for problem analysis and resolution
• pinpoint the time and the source of the problem
fix the bottleneck before the user is
impacted
performance management
managing the infrastructure
trend analysis• uses stored resource
utilizationmetrics for quick analysis
anticipate congestion• bandwidth-intensive
applications, disk space, CPU utilization, etc.
load-balancing• determine over/underutilized
resources
resource optimization
get the most out of your resources
managing the infrastructure
managing the infrastructure
applications management
• auto-discovery of application topology
• availability and component drill-down
• performance monitoring with pre-configured thresholds, instructions and actions
• out-of-box service reports
• integration with application utilities
keep your business-critical applications running smoothly
storage area management
storage management
managing the infrastructure
data management
•discovery, topology, events/alarms
•assignment & access control
•performance, thresholds & reporting
•capacity analysis, control, planning
•service levels, metering, charge back
•automated data protection
•backup facility
•media management
•instant recovery
•reduced risk
integrated operations management
useable information, not just data
• event consolidation, message counters, dynamic filtering
events routed to the right person
• operator roles, follow-the-sun, competency center
multi-platform support
data transfer through firewalls
open interface to launch third-party & custom tools
manage from a single pane of glass
managing the infrastructure
operations managementfor Windows
network, systems & applications managementservice-driven operations
management
• complete offering of Windows-based management products (operations, network, internet, applications)
heterogeneous management from Windows Console
• Win2000, NT, HP-UX, AIX, Tru64, Linux, NetWare
management of key applications:
• .NET, Exchange, SQL, IIS, Oracle, mySAP, BEA, and more
open architecture/integration
• Compaq Insight Mgr, MOM, OpenView
manage the entire IT infrastructure from a
single Windows console
what do OpenViewusers say?
managing the business value of IT
managing the infrastructure
managing IT services >>> • service management
• business impact analysis
• service level management
database applications…
corporate e-mail…
order processing…
CRM…
customer accounts…
mobile professional
support...
Gartner’s enterprise
management technology
issuesin 2002
“With a service
orientation.. the IT
operations group
can contribute
significant savings
to the bottom line
while preserving
project capabilities”
december 14, 2001
service managementmanage technology elements froma business-services perspective.
• maps technology elements to the service(s) they are a part of
• tops down AND Bottoms up
• pre-configured for selected applications and internet services
customized “role-based” service views
• by job function, organization, geography, etc.
clear understanding of business critical services
managing IT services
operators can instantly see
• what services are impacted by technology faults
• which problem to address first
“why is this service red?”
• show root cause maps theproblem directly to it’s source
“who else is affected?”• “show impacted
services”displays all services affected
business impact analysis
what’s the impact?what are the priorities?
managing IT services
implementing SLM• helps define and
trackservice objectives
• associates the elements to the objective
• monitors and reports compliance
unified support processes
• call management • incident tracking• automated
compliance monitoring for internet services
service level management
managing IT services
set expectationsmanage expectations
meet expectations
Gartner’s enterprise
management technology
issues in 2002
“(IT departments
need to…) … guide
strategic investments
in IT… to make actual
returns visible… and
to focus on
investment return for
IT”
december 14, 2001
managing the infrastructure
managing IT services
>>>managing the business value of IT
• demonstrate value delivered
• enable new business opportunities
• maximize the return on IT investments
reports show actual quality of service delivered
• resource utilization by department
• user experience data• service level compliance• out of the box or customized• automatic or on-demand
web-based service information portal
demonstrate value delivered
managing the business value of
IT
business managers can see for
themselves… anytime, anyplace
enable new business opportunities
swiftly align resources to new initiatives
• based on tracked availability and usage data
• complete, up to date understanding of current resources
faster roll-out of new services
• automated delivery processes
• software process automation
• mobile/wireless
• billing for IT and storage resources within the corporation support business goals and new initiatives
Leading enterprises understand that their business initiatives have real infrastructure capability implications.
Gaps in infrastructure capabilities hinder business initiatives.
Gartner EXP, nov. 2001
managing the business value of
IT
get the most from
the technology
• deploy/scale quickly
• maximize uptime• minimize response time
• provide new, better services and support
• support next-generation initiatives
• hold the line on operational costs
increase the effectiveness of the IT staff
• greater breadth of management coverage; greater depth of capability
• proactive management capabilities reduce costly failures
• exception-based management utilizes the experts for tasks they are really needed for
managing the business value of IT
OpenViewenterprise IT management
key ROI findings
IDC study, May 2002
• ROI of 1,296% on investment in OpenView tools
payback in 63 days
• 79% reduction in server downtime
• 49% reduction in the time to identify & fix downtime incidents
• 99.889% availability after installing OpenView
• IT efficiency improved 26%
• IT productivity improved 54%
• 31% increase in user productivity (downtime related)
OpenView differentiators
OpenView is modular by design• built as stand alone• powerful integrations• open interfaces
delivers automation & intelligence
• integration based• out of the box• advanced baselining• automatic actions
true end-to-end management• infrastructure management • service management• performance management
effective service management• automation of well defined
processes• industries most complete
operations managementOpenView community
• support services• independent user group• most complete partner
array
whyservice & infrastructure managementfrom hp OpenView ?
• OpenView manages 100% of the Fortune 50
• OpenView manages 50% of the Business Week International 100
• 4 million online trading and bank accounts
• over 35 response centers worldwide, staffed with a dedicated team of over 500 hp OpenView support engineers, providing support in local languages
service & infrastructure management from hp OpenView
managing the business value of IT
managing the infrastructure
managing the services
OV operations
network node manager
problem diagnosis
application & databasesmart plug-ins
omniback II
OV performancetrend performance mgrperformance insightglanceplusstorage optimizerstorage node manager
service navigator
internet services
service desk
storage area managerstorage allocatorstorage builderstorage accountant
service information portal
reporter
service & infrastructure management from hp OpenView
managing the business value of IT
managing the
infrastructure
managing the services
user/customer experience
network systems
applications storage
service management
fault management
performance management
integrated service management from hp OpenView
user/customer experience
network systems
applications storage
service management
fault management
performance management
delivery
usage
assurance
TeMIP
enterprise customers
Daimler-BenzAmeritechVerizonMitsubishiSmithKline B.SonyCiticorpEDSKodakBoeingQwestHome DepotFujitsuAOLNTTShellGeneral Electric
Proctor & GambleJohnson & JohnsonSakura BankNestleMobilGlaxo-WelcomeExxonGeneral MotorsUnileverDupontMotorolaAmocoBristol-MeyersSquibbAT&TMitsubishi BankMatsushita Electric
HitachiAbbott LabsChevronComcastComsatFordSiemensUnion Bank of SwitzerlandDeutsche TelekomFuji BankRoche HoldingsMerckAirtouch PagingMicrosoftAlcatelSears
nsp customers
Aerial Empresa brasilAOL Time Warner VexlinkVerizon Nortel NetworksCharles Schwab PrimusComcast Telecom ArgentinaConsonus Teligente*trade Worldcom
Albacom TimCastel Tele2Finnet Telecom Egypt GDC Telecom Italia
Shanghai On-line China.comPCCW SingtelKorea Telecom Telecom New ZealandTom.com Telekom MalaysiaHanaro Telecom TelkomselOptus PSINetNTT Taiwan CellularLG Telecom TelstraHelsinki Telephone Telecom NamibiaMMT VIAGPortugal Telecom VerioSwisscom Vodacom
what do OpenViewusers say?
questions?
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service & infrastructure management
from hp OpenView
