1

Fundamental Principles of Solution Design and Implementation

Chapter 3

2

Chapter 3: Goal

Provide a framework of basic steps to take when completing an information technology implementation project.

3

Scope Statement

Scope creep discussion….

4

Memorandum of Understanding (MOU)

Contract between members that: Outlines responsibilities Defines objectives Defines who is paying and how much Identifies stakeholders Defines roles Outlines miscellaneous concerns

5

Memorandum of Understanding (MOU)

Items to include: Scope / size of project Goals and objectives Deliverables Schedules or milestones Required resources Risk / contingencies Critical: All stakeholders must sign

6

Hardware Matrix Desktops Laptops (regular / ruggedized) Tablet personal computers PDAs Scanners Biometric devices Cameras (digital / video) Cellular phones etc. etc.

7

Software Matrix Records Management Systems

(RMS) Jail Management Systems (RMS) Computer Aided Dispatch (CAD) Booking & Arrest Systems Automated Field Reporting (AFR) Web-enabled applications Law Code software Mapping / Drawing software etc. etc.

8

Key Components of Functional Specifications Vision summary Design goals Requirements Usage summary Features Dependencies Schedule summary Risks

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Key Components of Functional Specifications

Appendices Concept diagram (Enterprise

Architecture) Work flow diagrams List of data elements Data dictionary

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Functional Specifications Pitfalls

Failing to provide enough detail Providing too much detail Creating an unrealistic design Freezing the functional

specifications too early Spending too much time updating

the functional specifications

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More Pitfalls Failing to communicate changes

in the functional specifications to the customer, project team members, or other key project stakeholders

Failing to involve the whole team in the design process

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Managing Criminal Justice Technology

Break

13

Reality Based Planning

“Planning that is adaptive to external influences such as politics, personnel, personalities and budgets which affect deadlines, scope, funding and staffing.”

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Managing Criminal Justice Technology

Class Project

15

Implementation Phase

RFP’s and RFQs Vendor selection Contractual issues Technical deployment

16

Request For Proposal (RFP)

Disadvantages Labor

intensive Time

intensive

Advantages Competition Lower prices Creative solutions Agency review of

assets Structured setting Standard

evaluation process

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Why Projects Fail Lack of Planning Lack of Leadership Failing to Understand

Process Incomplete Funding Loss of Priority Change in Leadership Scope Creep Inter-agency Problems

(Turf Wars) Intra-Agency Problems Poor Testing Poor Equipment

Selection

Plan, Plan, Plan Alignment with Strategic

Plan Education and

Communication Alignment with Strategic

Plan Control and Leadership MOU + Mgmt.

Involvement Win/Win Negotiations Develop Plan Plan, Plan, Plan

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People and Projects List skills inventory of staff Match project needs to skills Train rather than hire (debate) Negotiate for talent within/without

organizations Realize not possible for “A” team Trial by fire Disparate personalities: + and -

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Review of Technology Assessment

Charting

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Managing Criminal Justice Technology

Break

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Vendors

John’s talk about vendors

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IT Contracts

Review model contracts Contact successful project leaders Functional requirements are critical Formal, professional partnership

with vendor Custom = code is in escrow Clear, unequivocal penalty clauses

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IT Contracts (con’t.)

Clear, unequivocal milestones and checkpoints

Communicate with the vendor Experienced legal counselor review No assumptions

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Tips On Contracts Review model contracts (IACP, other

web sites) Detailed, comprehensive

requirements/specifications document

DON’T ASSUME ANYTHING Establish a formal, professional

partnership with the vendor (see Industry Working Group paper)

Custom applications require special handling of the code.

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Tips On Contracts Clear, unequivocal penalty clauses

for non-performance Clear, unequivocal milestones and

checkpoints for delivery and implementation

Communications with the vendor is CRITICAL – establish a process

Have experienced legal counsel review

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Managing Criminal Justice Technology

Break Next Topic:

Chapter 4: Emerging Technology