1 FFY2015 EAP Annual Training August 12 & 13, 2014 St. Cloud Energy Vendor Chapter 3

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FFY2015 EAP Annual Training August 12 & 13, 2014St. Cloud

Energy Vendor Chapter 3

FFY2015 EAP Annual TrainingAugust 13 & 14, 2014

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Chapter 3 – Energy VendorsChapter 3 – Energy VendorsTopics A look back at FFY14 Changes to Chapter & Agreement Energy Vendor Monitoring Reminders


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Chapter 3 – Energy VendorsChapter 3 – Energy Vendors

1. Xcel $25,074,081 66,351

2. CenterPoint $11,079,266 33,979

3. MERC $4,941,773 13,198

4. Federated Coops $2,942,606 2,548

5. MN Power $2,144,713 6,437

6. Ferrellgas $1,946,452 1,935

7. Beltrami Elec Coop $1,673,868 2,638

8. Otter Tail Power $1,640,539 4,167

*Figures include both Primary Heat and Crisis payments to the energy vendor.

FFY14 Highest Paid Energy Vendors & HHDs Served


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9. Northern Star Coop $1,547,845 1,362

10. Bemidji Coop $1,292,890 1,153

11. Como Oil & LP Duluth $1,262,625 1,044

12. Amerigas $1,211,624 1,038

13. East Central Energy $1,132,114 2,615

14. Fevig Oil & Propane $961,780 695

15. Lake Country Power $956,107 1,876

*Figures include both Primary Heat and Crisis payments to the energy vendor.

FFY14 Highest Paid Energy Vendors & HHDs Served


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Chapter 3 – Energy VendorsChapter 3 – Energy VendorsFFY14 HHDs Served by Fuel Type


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Policies and Procedures

Context: FFY15 Improvement ProcessJoint Approach to Development w/SPsTop energy vendors and associationsEnergy vendor SMEs DOC state staff and DOC leadership



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Chapter ImprovementsPage 3, Clarification in Assignment of Payments Section: Clarified the household option to send 30% of a Primary Heat benefit to electric, to sending a portion of the Primary Heat benefit to electric. This clarification better reflects the policy in Chapter 6, Page 2.

Page 4, Addition to Ownership of Assistance section: Any service deposit paid with EAP funds is owned by the household and should be refunded by the energy vendor directly to a household that moves.

Page 6, The Assurance 16 section was rewritten.



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Chapter Improvements ContinuedPage 7, Changes to Amount of Crisis Benefit section: For delivered fuels: $500 (“standard delivery amount”) minus any amount that would leave a credit on the household’s account. The benefit can pay for fuel, the current balance and fees.

Page 7, In Amount of Crisis Benefit section: the paragraph with instructions for delivered fuels with Crisis credits up to $10 was removed.



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Chapter Improvements ContinuedPage 8, Addition to the Post-Delivery Verification Requirements section: New functionality has been added to allow energy vendors to enter delivery information directly in eHEAT.

Includes Energy Vendor instructions for entering post-delivery information in eHEAT.

Another option is for energy vendors to complete the Crisis Fuel Post Delivery Verification form (Appendix 3D).



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Instructions for entering Post-Delivery Information in eHEAT1.To use eHEAT to submit post-delivery information following these steps:2.Go to ‘Client Services’ menu > ‘Delivery Confirmation Info’ tab.3.Select ‘Requested’ in the ‘Delivery Info Status’ field. 4.Click the ‘Go’ button. All households’ events needing post-delivery information will appear.5.Click the radio button to the left of the specific household event.6.Click the ‘Enter Delivery Info’ button. The ‘Crisis Event Information’ screen will appear.7.Enter actual post-delivery information in each field and then click the ‘Submit’ button.8.A green status message above the household’s program information should show ‘Event saved successfully’.



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New appendix New appendix 3D Crisis Fuel 3D Crisis Fuel Post-Delivery Post-Delivery Information: Information: This optional form may be used by energy vendors to provide details of a Crisis fuel delivery. However, it is preferred that the energy vendor submit post-delivery information in eHEAT.


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Chapter Improvements ContinuedPage 14, Addition to the Non-Discrimination section: Propane dealers must comply with Minn. Stat. §§216B.0992 - 0995.

Page 15, Addition to the Sharing EAP Private Data with Energy Vendors section: The MGDPA, under Minn. Stat. §13.055, subd.1. (d) states: “Unauthorized person” means any person who accesses government data without a work assignment that reasonably requires access, or regardless of the person's work assignment, for a purpose not described in the procedures required by section 13.05, subdivision 5.”



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Service Provider/Energy Vendor AgreementAdditions to section III The energy vendor will:

#1: propane dealers are required to comply with the following: Price and Fee Disclosure, Budget Payment Plan, Propane Purchase Contracts, and Terms of Sale in Minn. Stat. §§216B.0992 - .0995

#3: Upon request provide a written price list#5: Energy vendors must timely provide energy

information, including post-delivery information



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New appendix New appendix 3E Price List: 3E Price List: Upon request, energy vendors must provide a written price list (using this form or another acceptable format) for normal and customary services for home energy costs.


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Monitoring Tools DevelopmentJAD SMEs offered ideas for improvements and changes to the approachNew approach and redesigned tools to help balance the need for an auditing hat and trainer hat during monitoringMore work needed with Vendor SMEs



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RemindersSigned Vendor AgreementsNon-Cooperative VendorsMonitoring Results2 Pay-As-You-Go ProgramsMaintaining current energy vendor lists in eHEAT



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RemindersContinue to build relationships and strengthen communicationImportance of Energy Vendor TrainingKey areas for FFY15 energy vendor training:

50% SMI, 20% or less in tank, $500 Crisis Maximum Crisis Standard Delivery Amount; can’t create a credit Post-Delivery Information entry in eHEAT Data Privacy Strong Communication


Documents

1 FFY2015 EAP Annual Training August 12 & 13, 2014 St. Cloud Energy Vendor Chapter 3