1. Enterprise Authentication Login Errors · Web viewTo create a new session (that will not share session cookies with other open browser windows), select File > New Session. If you

Administrative Information Technology ServicesEnterprise Service Support

Windows 7 Known Issues


Table of Contents1. Enterprise Authentication Login Errors.............................................................................................................................2

2. Open a Command Window (also known as Run) not shown in Start menu......................................................................4

3. Credential Prompts...........................................................................................................................................................5

4. SharePoint Credential Prompts.........................................................................................................................................5

5. Banner Compatibility.........................................................................................................................................................7

5.1 Banner Closes Unexpectedly.......................................................................................................................................7

5.2 Banner Buttons/Icons not Appearing..........................................................................................................................7

5.3 Banner Menu no longer fits screen.............................................................................................................................8

5.4 Banner Printing Issues.................................................................................................................................................9

6. HR Front End Compatibility.............................................................................................................................................11

6.1: Windows XP with IE8:...............................................................................................................................................12

6.2: Windows 7 with IE8:.................................................................................................................................................12

7. Citrix Compatibility..........................................................................................................................................................13

8. Oracle..............................................................................................................................................................................13

9. View Direct......................................................................................................................................................................14

10. Java Security Issues.......................................................................................................................................................15

Note: Many of these fixes require that you are an administrator on your machine. Contact your system administrator for assistance if you do not have the required permissions.

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1. Enterprise Authentication Login ErrorsUsers are experiencing increased frequency Enterprise Authentication Login errors, “You are already logged in.”




Solution: This is often because IE8 is sharing session cookies across browser windows. This behavior is by-design for IE8 and is intended to make session handling more consistent. Previously, some entry points would create a new session (e.g. clicking a desktop icon) while others did not (e.g. File > New Window).

Now in IE8, new sessions are created explicitly, by clicking File > New Session, or by starting iexplore.exe with the -nomerge command line parameter.

a. To create a new session (that will not share session cookies with other open browser windows), select File > New Session. If you are unable to view the menu toolbar, press “alt” once. You should now see the menu toolbar and be able to select File > New Session.

b. With the second option of the -nomerge command line parameter, there are two ways:a. In the Target field, enter the -nomerge option at the end of the string

"C:\Program Files\Internet Explorer\iexplore.exe" -nomergeb. If you have a URL in the string, you need to put the -nomerge option before the URL.

"C:\Program Files\Internet Explorer\iexplore.exe" -nomerge https://apps.uillinois.edu/banner

c. If you have done both of the above, you will need to clear the cookies and temporary internet files in your browser, close your browser, reopen, and try again.


https://apps.uillinois.edu/banner



2. Open a Command Window (also known as Run) not shown in Start menuRight-click on the Start icon, Click Properties, Go to the StartMenu Tab, choose Customize, select Run command, choose OK and choose OK once again. The option should now be on the right side of the Start menu.




3. Credential PromptsProblem: When opening some documents from a network shared drive, or certain websites, a prompt to put in your account and password credentials appears (sometimes multiple times).

Solution: You can click cancel as many times as necessary and the file will then open.

4. SharePoint Credential PromptsProblem: When opening documents in SharePoint, users frequently are asked to enter their credentials.

Solution:

1. Double click to run the hotfix below:




2. Click OK on the following warning:

3. Click Yes to continue to download the hotfix:

4. Click OK.

5. Reboot your machine. You should no longer see the SharePoint credential prompts when opening a document.




5. Banner Compatibility

5.1 Banner Closes UnexpectedlyProblem: Some users have reported that Banner will randomly close after being logged in for a long period of time. The issue here is that Internet Explorer is ‘timing out’ the Banner web page.

Solution: In order to fix this, you must set a registry entry that extends the IE timeout. Contact the Service Desk with any questions related to this issue.

***Important: Serious problems might occur if you modify the registry incorrectly. Therefore, be sure that you are familiar with the impact of your registry modification and that you back up the registry before making changes.

5.2 Banner Buttons/Icons not AppearingProblem: When launching Banner, certain icons and buttons do not appear. Those who launch Banner from Workflow, specifically, cannot submit or approve payroll adjustments.

Solution: Please see Item 10. Java Security Issues for resolution. Changing your Java security settings, as explained in Item 10, will bring back any missing Banner buttons.




5.3 Banner menu no longer fits screenProblem: User just received new upgrade to Windows 7. Pre-Windows 7 upgrade when user would maximize my Banner screen, the display would fill in with no extra surrounding space. Now the font is small and the menu appears with white space surrounding it.

Solution: This problem can be resolved by reducing default Windows 7 resolution. Default for Windows 7 as deployed by AITS is 1280 X 1024. Reduce screen resolution to recommended Banner screen resolution of 1024 X 768.

1. Open Screen Resolution by clicking the Start button , clicking Control Panel, and then, under Appearance and Personalization, clicking Adjust screen resolution.

2. Click the drop-down list next to Resolution, move the slider to the resolution you want (1024 X 768), and then click Apply > OK. If you have multiple monitors, do the same for each monitor.

Banner menu will now fill in screen and fonts will appear larger.




5.4 Banner Printing Issues

From within Banner, click the BDMS-Display Document icon and launch Xtender.

*Note users may use an BANNER form they are accustomed to,preferably BANNER FORMS they use regularly.




From the Query Results list, pick an image and print it, if it does not print clearly, please follow the steps below, for the listed issues:

Problem: Windows 7 users get the error "An error occurred during this operation" while trying to print.Solution: Please note, Windows 7 is not a supported Operating System for Application Xtender 5.40.322 or previous versions of Application Xtender.

o SunGardHE & EMC recommend the following changes in Internet Explorer will prevent this error: 1. Add the WebXtender url to the trusted sites list 2. Set the protected mode to disabled

Problem: Windows 7 users get blank pages when they print.Solution: There is a known issue with Windows 7 and IE8. Remove Xtender components and then allow them to reload on first use.

1. From Control Panel, remove BDMS 5.4 Interactive Viewer Active X control:

2. From Control Panel, remove EMC ApplicationXtender KeyView Component & the Adobe PDFL 8.0 component:

3. Verify that these are removed by checking IE Tools > Manage Add-Ons:

4. The user should then re-attempt and allow the reloading of all Xtender components on first use.




6. HR Front End CompatibilityProblem: When attempting to perform certain functions in HR Front End, users are getting stuck on a “Loading Data” screen:




Solution: On the main HRFE Home Page, select the green Compatibility view icon indicated by the red box below:

6.1: Windows XP with IE8:

6.2: Windows 7 with IE8:***The compatibility button is not located on the HRFE: Home Page with Windows 7:

Instead you must go back to the original screen and select the compatability button:




7. Citrix CompatibilityProblem: The first time you open Citrix neighborhood, you will see the following message:

Solution: Select “Don’t show this message again” and Click “Run Program”.

8. Oracle Oracle version 11.2 is required for compatability with Windows 7.

However, TOAD requires that users have the Oracle version 10.5. Please contact the AITS Service Desk if you have questions regarding which Oracle client is appropriate for your needs.




9. View DirectProblem: Adobe Reader does not open when user downloads a report to a .pdf file.

Solution: If user is NOT an administrator on their machine, they will need to contact their administrator. If user IS an administrator on their machine, complete the following steps:

1. Open Adobe Reader.2. Once in Adobe Reader, click the Edit menu in the menu bar, and then click Preferences…The Preferences

window will open.3. In the Categories section, click on Internet.4. Make sure the first check box, Display PDF in browser, is UNchecked.5. Click OK to dismiss the Preferences window, and then close Adobe Reader.




10. Java Security IssuesProblem: Users are experiencing various Java error messages or reduced functionality in different applications due to their Java security settings.

Temporary Solution: If you are seeing the following Java error:

You should select NO and continue to the application. Step 6 (below) provides a permanent fix, and prevents this error message from appearing in the future.

Permanent Solution:1. Open Control Panel and click Programs

2. Open Java




3. Click on Temporary Internet File Settings

4. Click on Delete Files




5. Click OK6. Now go to the Advanced tab > Security > Mixed Code and select the second option (see below):

***This will get rid of the Java error message mentioned at the beginning of this email.7. Click Ok and close the Control Panel.8. Relaunch the Banner Forms and type in your user login credentials9. You may or may not see the following error: If prompted, check the “Always trust content from this

publisher” box and click “Run”:


Documents

1. Enterprise Authentication Login Errors · Web viewTo create a new session (that will not share session cookies with other open browser windows), select File > New Session. If you