1 -DTR Host System Functionality 2015110220151102 . Dulles Toll Road Administration Building Host Computer Replacement 1 System Functionality Host Overview This section describes the

DTR HOST SYSTEM FUNCTIONALITY 20151102

Dulles Toll Road Administration Building Host Computer Replacement

1 System Functionality

Host Overview

This section describes the software functionality that is installed on the host computer. The host

software is based on a set of programs developed especially for toll collection operations.

Host Software

The host computer system software includes the following items:

• Toll management user interface

• Real-time monitors

• Operating system – Windows Server 2012

• Utilities – Standard Windows server utilities and Perl support

• Networking software – Transmission Control Protocol/Internet Protocol (TCP/IP)

• Freeware – None is expected; if it becomes necessary or desirable during the implementation phase, the Authority will be informed

• Virus protection / security – Symantec Endpoint Protection, which includes antivirus, intrusion detection system /intrusion prevention systems (IDS/IPS), and firewall

Operating System

The system has the latest proven version of Microsoft’s Windows Server operating system and the

appropriate service packs for the host computer system. The Microsoft Windows Server operating

system and supporting tools include the software utilities necessary to support the operation of the

host. Microsoft Windows Server provides a standard patch utility as an integral part of the

operating system. Updates to the Microsoft Windows Server operating system are installed

according to the standard instructions provided by Microsoft Corporation.

Languages

The Microsoft Visual C++ (version 6.0 or later) development environment is fully supported under

the Microsoft Windows Server operating system. This development environment fully supports

the Microsoft Windows Server file management system, including the use of long file names and a

standard directory structure. It includes a compiler, linker, and runtime support. The National

Institute for Standards and Technology has certified this product for use on U.S. government

contracts requiring American National Standards Institute/ International Organization for

Standardization (ANSI/ISO)-certified C (Federal Information Processing Standards, FIPS, 160).

The system has Perl scripting language and Microsoft Windows Server command language in

some aspects of the host computer system solution. These languages are interpretive and do not

require any special compilers or debuggers.

Real-time monitors are coded using Visual Basic, version 6.


Summary of Host Functions

The host computer application software is a fully integrated set of programs that support:

ä Receipt of transaction data including ETC and violation transactions from the lanes

ä Generation of toll schedules, valid employee lists, and other control information for the lanes

ä Transmission of transaction data to the CSC

ä Real-time monitoring of toll collection activity in the lanes at the plaza

ä Real-time monitoring of lane operational status

ä Downloading of ETC tag status to the lane controllers

The host software acts as the middle tier in the communications hierarchy and provides real-time

monitoring of toll collection activity at the plaza. The software can be viewed as having two parts:

ä Real-time monitors

ä Background processing tasks

The user applications are GUI based and provide plaza personnel with the following functions

from a host workstation:

ä Real-time plaza status

ä Real-time lane monitoring

ä Device status

ä Remote command dispatching

ä Remote lane operations

The background processing tasks are non-interactive and provide:

ä Guaranteed forwarding of transactions to the CSC

ä Population of real-time state table with transaction data, lane controller device status, lane

status, and network status

ä Communication between the host computer and the lane controllers

ä Storage and downloading of toll schedules, employee files, and tag statuses

Data Flow

The following tables describe the data flow between lane and host, and the data flow between the

host and the CSC, respectively.

ä The complete tag status file is received from the CSC when a new file is created and then

forwarded to each lane controller.

ä The real time tag status updates received from the CSC periodically during the day are

translated to the expected format, passed through the host, and then forwarded to each lane

controller.

ä The lane and host transaction file containing ETC transactions and device status messages are

sent to the host. Toll rates and employee files are received from the host as new files are

created.


Table 1-1. Data Flow Between Lane Controller and Host Computer

Message/File Type Lane to Host Host to Lane

Vehicle transactions YES NO

Equipment status messages YES NO

Tag status file NO YES

Employee file NO YES

Toll file NO YES

Real-time tag updates NO YES

Time synchronization NO YES

Remote commands NO YES

Table 1-2. Data Flow Between Host Computer and CSC Interface

Message/File Type Host to CSC CSC to Host

Tag status file NO YES

Tag status update file NO YES

1.1 System-to-System Interfaces

The systems that interface with the host are:

ä CSC interface – Provides the interface to the Virginia Department of Transportation (VDOT)

CSC for the host to send lane transactions, as well as for the host to obtain tag status and tag

status update files

ä VES – The host sends lane transactions and device status information to the VES host for

processing by the violation filtering (VF) task

ä Lanes – The lanes send transactions and device status information to the host; the lanes receive

tag status files and remote commands (relayed via the RTMs) from the host

ä User interface – Configuration data entry (toll and employee), as well as reporting capability

ä RTMs – The host sends the lane transactions and device status information to the RTMs for

display; remote commands are sent from the RTMs through the host to the lanes

1.2 User Interfaces

There are two distinct user interfaces as part of the host system. The main user interface provides

screens for entering and modifying configuration related data, such as employee lists and toll

schedules and rates, as well as access to all reports. The other user interface is the RTMs that

provide monitoring of lane transactions and device status for the control room operators (CROs).


1.2.1 Real-Time Monitor Functionality

The control room operator’s workstations and other workstations that require access to the real

time monitor will run the real time monitor and remote commands application. The RTMs and

remote commands screens are accessed using a Visual Basic application that interfaces with the

host computer system to display transaction data and issue commands to the lanes.

Communications with the host are controlled by the RT process on the host computer and the RT

client on the manager's workstation. Lane ID, plaza ID, and lane configuration information are

maintained on the host computer.

The real time monitors and remote commands application is accessed through a desktop icon that

presents the user with the following capabilities:

ä Ability to select a plaza when a workstation is associated with multiple plazas (see real time

monitor)

ä Ability to provide a lane operational status for each lane in a selected plaza

ä Time of last status information update, which is the last status change (see lane monitor)

ä Lane type – manual/ACM ETC only (see plaza monitor)

ä Lane operating mode – open/close /standby, including time of last mode event (see plaza

monitor)

ä Current collector identification (ID) and log in time, if applicable (see lane monitor)

ä Vault status – inserted/active/deactivated, if applicable, along with percent full (see vault

monitor)

The RTMs and remote commands application is described in the following sections:

ä Open Lane

ä Close Lane

ä Real-Time Monitors

ä Remote Commands

1.2.2 Reporting

1.2.2.1 Toll Management User Interface

The application provides numerous reports that help facility and Authority personnel understand

toll system management, operation, and performance so that they are able to make informed

decisions. Toll plaza supervisors use reports to review transactions, unusual occurrences, revenue

passing through the plaza, and daily facility operations. Executive managers use global reports

that can include overviews of information by facility, as well as specific information for each

facility.

Use the Reports tab in the toll management user interface to:

ä Run and view, save, e-mail, and/or print reports in various formats

ä Establish report schedules for automated delivery


Reports are classified into two groups – ad hoc reports and scheduled reports. Scheduled reports

are configured within the host software and managed through the Microsoft SQL Reporting Server

scheduler. For example, reports may be automatically generated that are made available at the

beginning of the next business day to selected individuals via e-mail as an attachment or stored as

a file on a system shared drive. Some authorized users may also request specific reports to be

e-mailed to them at a specified time. Ad hoc reports permit the specification of selection or

filtering and sort criteria. Scheduled reports allow for specifying configurable parameters, e.g.,

time of generation.

Reports may be saved in a variety of formats (including PDF).

PDF View with Adobe® Reader®

EXCEL Microsoft® Excel® spreadsheet

HTML View in a Web browser without linked files (e.g., images may not display)

MHTML View on a Web browser as a single file with images and other linked elements

CSV Comma-separated values in a Microsoft® Excel® spreadsheet file

XML Use to share structured data, such as over a Web-based intranet

TIFF Full-page bitmap image file

1.3 Reporting

Reports are generated using Microsoft SQL Reporting Services. The system comes with an

extensive suite of completely designed and functional reports that are currently used by our other

large customers.

1.4 Administrative Tools

The tools specified allow system administrators a powerful and vast array of monitoring tools to

monitor and maintain the system:

ä HP System Insight Manager. A Web based, integrated, monitoring tool that allows the

tracking and notification of events via Simple Network Management Protocol (SNMP) and

Web-Based Enterprise Management (WBEM). HP Systems Insight Manager (SIM) also allows

the compilation of Management Information Base (MIB) packages to receive SNMP messages

from a vast variety of hardware.

ä VMWare vCenter. The centralized management platform for the VMWare virtualized

servers.

ä GFI Network Server Monitor (NSM). In combination with HP SIM, the NSM allows the

host system platforms to be completely and automatically monitored and checked.

ä Symantec Endpoint Protection Console (SEP). Allows the management of all deployed SEP

clients.


All of the above tools support e-mail alerting capabilities to immediately notify recipients of any

issues with the host system.

1.5 Backup Functionality

There will be a tape drives installed for the primary site.

In addition, there will be database backup software from RedGate creating daily database backups,

which will then be backed up to tape. The software used to create the backups is Symantec

Backup Exec 2012. Symantec has been the standard product to back up both physical and virtual

machines for a number of years. Backups incorporate appropriate data protection.

1.6 Date/Time Synchronization

The master clock will consist of Symmetricom S200 units, as they have proven to provide the level

of accuracy needed for not only barrier style lanes but also the higher accuracy requirements

needed for open road tolling. In addition to the redundancy that having three time sources

provides, the S200 has a standard holdover accuracy to 21 milliseconds per day, so short term

losses of global positioning system (GPS) signal will not prevent keeping a consistent time.

This stable, accurate time source will become the reference or master and provide time to the rest

of the network. In the existing network, the switches, routers, and other network appliances will

get their time directly from the S200s. For the rest of the network, the time would flow from the

S200s to Active Directory servers, then to Windows AD members.

DTR HOST REPLACEMENT NETWORK

7-14-C003.8 MWAA Host Computer Replacement

August 2015

Figure 2-9: Final Network Configuration

C003.8 MWAA Host Computer Replacement Installation/Test/Commission Plan v1.

Version 1.3

: Final Network Configuration Diagram Series

Installation/Test/Commission Plan v1.3

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DTR HOST REPLACEMENT RACK DIAGRAM


August 2015

With the new host system installed, powered, and te

hardware and network equipment to the existing hardware as shown be

Figure 2-8: Final Server Rack Diagram Series (Racks 1, 2, 3,


Version 1.3

With the new host system installed, powered, and tested, TransCore will connect the new system

work equipment to the existing hardware as shown below:

: Final Server Rack Diagram Series (Racks 1, 2, 3, 4, 6)


39

sted, TransCore will connect the new system

: Final Server Rack Diagram Series (Racks 1, 2, 3, 4, 6)


August 2015


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DEVICE LIST AND SUPPORT INFORMATION

Item # Device or License Who Provided It? Information Source

1 Cisco 4500-X 10GbE #1 Non-Proprietary

2 Cisco 4500-X 10GbE #2 Non-Proprietary

3 HP DL560 #1 Non-Proprietary Hardware Packing Slips.pdf

4 HP DL560 #2 Non-Proprietary Hardware Packing Slips.pdf

5 HP iLO Adv Non-Proprietary HP e-Software Delivery HP iLO Adv.pdf

5 HP StoreVirtual 4335 Hybrid Storage #1 Non-Proprietary Hardware Packing Slips.pdf

6 HP StoreVirtual 4335 Hybrid Storage #2 Non-Proprietary Hardware Packing Slips.pdf

7 LTO5 Tape Drive Non-Proprietary Hardware Packing Slips.pdf

8 HP DL380 Proprietary

9 HP DL160 AD Proprietary

10 HP DL160 Backup Server Proprietary

11 Power Distribution Unit #1 Non-Proprietary Hardware Packing Slips.pdf

12 Power Distribution Unit #2 Non-Proprietary Hardware Packing Slips.pdf

13 Keyboard Video Mouse Console Non-Proprietary Hardware Packing Slips.pdf

14 Cisco 3925 Router Non-Proprietary Hardware Packing Slips.pdf

15 Cisco 2960 24-port Switch #1 Non-Proprietary Hardware Packing Slips.pdf






21 Windows Data Center 2012 DL560 #1 Non-Proprietary

License for PO# DS-00301328-5.pdf, Licenses and Warranties.pdf,

Microsoft Volume Licensing Service Center 2.pdf, Microsoft Volume

22 Windows Data Center 2012 DL560 #2 Non-Proprietary



23 SQL Server Enterprise 2014 Non-Proprietary



24 Office Standard 2013 Non-Proprietary



25 Windows Server Client Access License 2012 Non-Proprietary



26 DL380 Windows Server 2012 R2 Proprietary

27 DL160 AD Windows Server 2012 R2 Proprietary

28 DL160 BS Windows Server 2012 R2 Proprietary

29 Red-Gate SQL Non-Proprietary Red Gate Software Serial Nos.pdf, Licenses and Warranties.pdf

30 Lite Speed Non-Proprietary

LiteSpeed for SQL Server License Number.pdf, Licenses and

Warranties.pdf, LiteSpeed for SQL Server per Named Instance

31 Acrobat Non-Proprietary Adobe Licensing Order.pdf, Licenses and Warranties.pdf

32 Whats Up Gold Non-Proprietary

Ipswitch Network Management Purchase Confirmation.pdf, Licenses

and Warranties.pdf, Whats Up Gold.pdf

33 Endpoint Protection Non-Proprietary

19227470 (2).pdf, 14687188_WF_CERT_NAM.pdf, Licenses and

Warranties.pdf, Symantec Order Cert No.pdf

34 Backup Exec Windows Server Non-Proprietary , Symantec Order Cert No.pdf

35 Backup Exec Agent for Hyper-V Non-Proprietary



36 Backup Exec Agent for Windows Server Non-Proprietary



Device Type: (Router/Switch/Firewall/Server) 16-port Switch

Model: (eg 2960-X) 4500-X

Manufacturer: Cisco

Part No. WS-C4500X-F-16SFP+

Serial Number: JAE191002H1

Operating System: IOS 15

Function: Brief description of device function

Primary switch connecting the two DL560 vitual hosts, the DL160

PDC, the DL160 Backup Server, the DL380 Splunk server, and the 2

SAN nodes in a redundant switch design.

Location: DTR Server Room

Support Agreement Level: (Hardware and tech support) SMARTNET 8X5XNBD, 3 years

Support Contact Info:

Chuck Phillips

Technology Administration Manager

Metropolitan Washington Airports Authority

703 417-3940, cell 571 217-1006

[email protected]


Model: (eg 2960-X) 4500-X

Manufacturer: Cisco

Part No. WS-C4500X-F-16SFP+

Serial Number: JAE191002HL

Hostname: IOS 15

Operating System:

Secondary switch connecting the two DL560 vitual hosts, the DL160

PDC, the DL160 Backup Server, the DL380 Splunk server, and the 2

SAN nodes in a redundant switch design.

Function: Brief description of device function DTR Server Room

Location: SMARTNET 8X5XNBD, 3 years


Chuck Phillips

Technology Administration Manager

Metropolitan Washington Airports Authority

703 417-3940, cell 571 217-1006

[email protected]

Device Type: (Router/Switch/Firewall/Server)

Model: (eg 2960-X)

Manufacturer:

Part No.

Serial Number:

Hostname:

Operating System:


Location:


Warranty Type:

Service Type:

Status:

Start Date:

End Date:

Service Level:

Deliverables:

Service Type:

Status:

Start Date:

End Date:

Service Level:

Deliverables:

* Note:

Server

DL560 Gen8 CTO Server

HP

686792-B21

2M25020159

Windows Data Center 2012 R2

Primary virtual host server running the virtual machines that comprise the Host

system.

DTR Server Room

H7J34A3#8S2-is a HP Service Support Identifier?

Base Warranty

HP HW Maintenance Onsite Support*

Active

1/21/2015

4/20/2018

Standard Material Handling

Global Coverage

NextAvail TechResource Remote

NextAvail TechResource Onsite

Std Office Hrs Std Office Days

No Usage Limitation

Next Cov Day Onsite Response

Stardard Parts Diagnosis

Onsite Support

Parts and Material Provided

Hardware Problem Diagnosis

HP Support for Initial Setup

Active

1/21/2015

7/19/2015



2 Hr Remote Response

Unlimmied Named Callers

Initial Setup Assistance

Under the terms of HP HW Mainteance Onsite Suppor; HP may, at its sole

discretion, determine if a defect can be repaired:

Remotely

By the use of a Customer Self Repair part

By a service call at the location of the defective unit


Model: (eg 2960-X)

Manufacturer:

Part No.

Serial Number:

Operating System:


Location:

Warranty Type:

Service Type:

Status:

Start Date:

End Date:

Service Level:

Deliverables:

Service Type:

Status:

Start Date:

End Date:

Service Level:

Deliverables:

* Note:

Server

DL560 Gen8 CTO Server

HP

686792-B21

2M2502015B

Windows Data Center 2012 R2

Secondary virtual host server running the virtual machines that comprise the

Host system.

DTR Server Room

Base Warranty


Active

1/21/2015

4/20/2018


Global Coverage




No Usage Limitation


Stardard Parts Diagnosis

Onsite Support

Parts and Material Provided



Active

1/21/2015

7/19/2015




Unlimmied Named Callers


Under the terms of HP HW Mainteance Onsite Suppor; HP may, at its sole

discretion, determine if a defect can be repaired:

Remotely



Device Type: (Router/Switch/Firewall/Server) Remote Access

Model: (eg 2960-X) HP iLO Adv incl 3yr TS U E-LTU

Manufacturer: HP

Product No. BD506AAE

License Qty. 2


Support Agreement Level: (Hardware and tech support)


Confirmation Number: 524509699

HP Order Number: 24Z183506001

Sales Order Number: 0302787661

Purchase Order Number: 3502614890

Customer Purchase Order Number: TBD

Transaction Date: February 4 2015 at 02:06 (UTC)

Device Type: (Router/Switch/Firewall/Server) Storage Array Network

Model: (eg 2960-X) StoreVirtual 4335 Hybrid Storage

Manufacturer: HP

Part No. F3J70A

Serial Number: MXQ50205VB

Function: Brief description of device function Primary node of the storage array network for the Host system



HP Foundation Care 24x7 Service, HP Hardware Maintenance Onsite

Support, HP Software Technical Unlimited Support, HP Software Updates

Status: Active

Support Agreement Start Date: 3/27/2015

Support Agreement End Date: 3/31/2018


Warranty: MXQ50205VB

Warranty Service Type: HP HW Maintenance Onsite Support*

Warranty Status: Active

Warranty Start Date: 1/13/2015

Warranty End Date: 4/12/2015

Warranty Service Level:


Global Coverage




No Usage Limitation


Standard Parts Logistics

Deliverables:

Onsite Support

Parts and Material provided


* Note:

Under the terms of the HP HW Maintenance Onsite Support; HP may, its

sole discretion, determine if a defect can be repaired:

Remotely


By a service all at the location of the defective unit

Device Type: (Router/Switch/Firewall/Server) Storage Array Network

Model: (eg 2960-X) StoreVirtual 4335 Hybrid Storage

Manufacturer: HP

Part No. F3J70A

Serial Number: MXQ50205VC

Function: Brief description of device function Secondary node of the storage array network for the Host system



HP Foundation Care 24x7 Service, HP Hardware Maintenance Onsite

Support, HP Software Technical Unlimited Support, HP Software Updates

Status: Active

Support Agreement Start Date: 3/27/2015

Support Agreement End Date: 3/31/2018


Warranty: MXQ50205VB

Warranty Service Type: HP HW Maintenance Onsite Support*

Warranty Status: Active

Warranty Start Date: 1/13/2015

Warranty End Date: 4/12/2015

Warranty Service Level:


Global Coverage




No Usage Limitation



Deliverables:

Onsite Support



* Note:

Under the terms of the HP HW Maintenance Onsite Support; HP may, its

sole discretion, determine if a defect can be repaired:

Remotely


By a service all at the location of the defective unit

Device Type: (Router/Switch/Firewall/Server) Tape Drive

Model: (eg 2960-X) LTO5 Ultrium 3000 SAS Ext Tape Drive

Manufacturer: HP

Part No. EJ014B

Serial Number: 2M250403GJ

Function: Brief description of device function Tape Drive for backup storage to tape


Warranty Type: Contract

Service Type: HP Foundation Care 24x7 Service

Service Type: HP Hardware Maintenance Onsite Support

Status: Active

Start Date: 3/27/2015

End Date: 3/31/2018

Warranty Type: Base Warranty

Service Type: HP Parts Exchange Support

Status: Active


End Date: 5/3/2018

Service Level:



Normal Product Lead Time

Customer deliver to RepairCtr

HP Ships to Customer Site

Deliverables:

Advance Exchange

Parts Exchange

Remote Support and Diagnosis


Model: (eg 2960-X)

Manufacturer:

Part No.

Serial Number:

Operating System:


Location:

Warranty Type:

Service Type:

Service Type:

Status:

Start Date:

End Date:

Service Level:

Deliverables:

Service Type:

Status:

Start Date:

End Date:

Service Level:

Deliverables:

Warranty Service Type:

Status:

Start Date:

End Date:

Service Level:

Deliverables:

Service Type:

Status:

Start Date:

End Date:

Service Level:

Deliverables:

* Note:

Server

DL380p Gen8 12-LFF CTO Server

HP

665552-B21

2M2521122M

Windows Server 2012 Standard

Splunk server for logging and log monitoring

DTR Server Room

HP Care Pack

Foundation Care 24x7 Service, HW and Col

HP Hardware Maintenance Onsite Support*

Active

5/26/2015

6/1/2018

No Restoration

4 Hr Onsite Response

No Specified Repair Time

No Usage Limitation

No Special Coverage



Country Coverage



Holidays Covered

24 hrs, Day 7

24 hrs, Day 6

24 Hrs Std Office Days


Onsite Support


HP Collaborative Remote Support

Active

5/26/2015

6/1/2018

Standard Response Time

Yes

24 Hours, Day 1-7 SW Phone

Collaborative Call Management

HP HW Maintenance Onsite Support

Active

5/26/2015

6/1/2018


Global Coverage


Next Avail TechResource Onsite


No Usage Limitation



Onsite Support




Active

5/26/2015

8/30/2015




Unlimited Named Callers


Under the terms of HP HW Maintenance Onsite Support; HP may, at its sole

discretion, determine if a defect can be reparied:

Remotely

By the use of a Customer Self Repair Part



Model: (eg 2960-X)

Manufacturer:

Part No.

Serial Number:

Operating System:


Location:

Warranty Type:

Service Type:

Service Type:

Status:

Start Date:

End Date:

Service Level:

Deliverables:

Service Type:

Status:

Start Date:

End Date:

Service Level:

Deliverables:

Warranty Type:

Service Type:

Status:

Start Date:

End Date:

Service Level:

Deliverables:

Service Type:

Status:

Start Date:

End Date:

Service Level:

Deliverables:

Service Type:

Status:

Start Date:

End Date:

Service Level:

Deliverables:

* Note:

Server

DL160

HP

754520-B21

USE513MM29

Microsoft Windows Server 2012 R2

Active Directory server

DTR Server Room

HP Care Pack

Foundation Care 24x7 Service, HW and Col

HP Hardware Maintenance Onsite Support

Active

4/3/2015

4/9/2015

No Restoration



No Usage Limitation

No Special Coverage



Country Coverage



Holidays Covered

24 hrs, Day 7

24 hrs, Day 6


Parts and Materials provided

Onsite Support


HP Collaborative Remote Support

Active

4/3/2015

4/9/2018


Yes


Collaborative Call Management

Base Warranty


Active

4/3/2015

4/9/2016


Global Coverage

NextAvail TechResponse Remote

NextAvail TechResponse Onsite


No Usage Limitation



Onsite Support




Active

4/3/2015

7/8/2015

Std Office Hrs Std Office





HP Parts Exchange Support

Future

4/10/2016

4/9/2018




Customer delivers to RepairCtr


Parts Exchange




Remotely



Device Type: (Router/Switch/Firewall/Server) Server

Model: (eg 2960-X) DL160

Manufacturer: HP

Part No. 754520-B21

Serial Number: USE513MM2A

Operating System: Microsoft Windows Server 2012 R2

Function: Brief description of device function Backup server


Warranty Type: HP Care Pack

Service Type: Foundation Care 24x7 Service, HW and Col

Service Type: HP Hardware Maintenance Onsite Support

Status: Active


End Date: 4/9/2015

Service Level:

No Restoration



No Usage Limitation

No Special Coverage



Country Coverage



Holidays Covered

24 hrs, Day 7

24 hrs, Day 6


Deliverables:

Parts and Materials provided

Onsite Support


Service Type: HP Collaborative Remote Support

Status: Active


End Date: 4/9/2018

Service Level:


Yes


Deliverables: Collaborative Call Management

Warranty Type: Base Warranty

Service Type: HP HW Maintenance Onsite Support*

Status: Active


End Date: 4/9/2016

Service Level:


Global Coverage

NextAvail TechResponse Remote

NextAvail TechResponse Onsite


No Usage Limitation



Deliverables:

Onsite Support



Service Type: HP Support for Initial Setup

Status: Active


End Date: 7/8/2015

Service Level:

Std Office Hrs Std Office




Deliverables: Initial Setup Assistance

Service Type: HP Parts Exchange Support

Status: Future


End Date: 4/9/2018

Service Level:




Customer delivers to RepairCtr


Deliverables:

Parts Exchange


* Note:



Remotely



Device Type: (Router/Switch/Firewall/Server) Power Distribution Unit

Model: (eg 2960-X) Hardwired 200-240V 36out WW bPDU

Manufacturer: HP

Part No. H5M75A

Serial Number: CN03200373

Function: Brief description of device function Provides power to all rack mounted devices


Device Type: (Router/Switch/Firewall/Server) Power Distribution Unit

Model: (eg 2960-X) Hardwired 200-240V 36out WW bPDU

Manufacturer: HP

Part No. H5M75A

Serial Number: CN03200379

Function: Brief description of device function Provides power to all rack mounted devices


Device Type: (Router/Switch/Firewall/Server) Keyboard Video Mouse Console

Model: (eg 2960-X) 1x1Ex8 KVM IP G2 Console

Manufacturer: HP

Part No. AF620A

Serial Number: 5CW4421HVF

Function: Brief description of device function Provides a single peripheral interface to all rack mounted servers


Device Type: (Router/Switch/Firewall/Server) Router

Model: (eg 2960-X) 3925-SEC/K9

Manufacturer: Cisco

Part No. CISCO3925-SEC/K9

Serial Number: SFTX1850AHKJ

Function: Brief description of device function Provide routing to…


Support Agreement Level: (Hardware and tech support) SMARTNET 24x7x4

Support Contact Info: CON-SNTP-392SSEC—This is your Cisco Maintenance Contract Identifier


Model: (eg 2960-X) Catalyst 2960-X-24

Manufacturer: Cisco

Part No. WS-C2960-X-24TD-L

Serial Number: SFCW1838A430




Support Contact Info: CON-SNTP-WS24TDL—This is your Cisco Maintenance Contract Identifier



Manufacturer: Cisco


Serial Number: SFCW1838A4A0







Manufacturer: Cisco








Manufacturer: Cisco


Serial Number: SFOC1834S03K






Manufacturer: Cisco


Serial Number: SFOC1834S02E






Manufacturer: Cisco


Serial Number: SFCW1830B2CB




Device Type: (Router/Switch/Firewall/Server) Operating System

Model: (eg 2960-X) Windows Server Datacenter 2012 R2 Sngl OLP 1 License Level C 2Proc

Manufacturer: Microsoft

Part No. P71-07834

License No. 64576869

License Qty 2 of 4

Support Agreement Level: (Hardware and tech support) 2 year

Support Contact Info: Chuck Phillips, MWAA

Support Agreement End date: 12/31/2016


Model: (eg 2960-X) Windows Server Datacenter 2012 R2 Sngl OLP 1 License Level C 2Proc


Part No. P71-07834


License Qty 2 of 4




Agreement Information: MOLP-C Standard Servers

Authorization Number: 94564584CRS1612

Indirect Customer Name: PROSYS Information Systems Inc

License Date: 12/29/2014

Microsoft Invoice Number: 9564576869

Reorder/Upgrade End Date: 12/31/2016

Device Type: (Router/Switch/Firewall/Server) Database

Model: (eg 2960-X) OLP Single Language SQL Server Enterprise Core 2014


Part No. 7JQ-00750

License Number: 64576869

License Qty 4







Device Type: (Router/Switch/Firewall/Server) Word/Excel

Model: (eg 2960-X) OLP Single Language Office Std 2013 C


Part No. 021-10256


License Qty 2




Agreement Information: MOLP-Z Standard

Authorization Number: 94573890ZZS1612

Indirect Customer Name: Prosys Information Systems Inc




Device Type: (Router/Switch/Firewall/Server) Client Access for Windows Server

Model: (eg 2960-X) Windows Server CAL 2012 Single OLP C User CAL


Part No. R18-04280


License Qty 100












Manufacturer: Cisco






Model: (eg 2960-X) MS W2012 R2


Part No. 755997-B21

Serial Number: 000002524000498287


Model: (eg 2960-X) MS W2012 R2


Part No. 755997-B21

Serial Number: 000002524000498288

Device Type: (Router/Switch/Firewall/Server) Backup software

Model: (eg 2960-X) SQL Backup Professional

Manufacturer: Red-Gate

Part No. P48U1M12

Serial Number:

Support Agreement Level: (Hardware and tech support) 1 year support and upgrades


Chuck Phillips, MWAA; login as [email protected]?

To get serial numbers login to:

https://www.red-gate.com/Dynamic/EndUsers/EndUserLogin.aspx

Support Agreement End date:

Device Type: (Router/Switch/Firewall/Server) Backup software

Model: (eg 2960-X) Lite Speed Enterprise for SQL Server Per Named Instance License

Manufacturer: Quest NetVault

Part No. IAA-IMC-PB

License Number 133-156-895

License Qty 2

Account ID 1-FA3OQN

Function: Brief description of device function Backs up SQL Server

Support Agreement Level: (Hardware and tech support) SQL-IMC-PK-3YR

Activation Key D6BDQPT8LGQCY4GMSY10AGYYSVB34VHX85JB2-133-156-895-E3


Support Agreement End date: 24x7 Maintenance

Device Type: (Router/Switch/Firewall/Server) Desktop Publishing

Model: (eg 2960-X) Acrobat 11 Windows Universal English AOO

Manufacturer: Adobe

Part No. 6519741AD01AOO

Function: Brief description of device function Creates PDFs

Support Contact Info: Order No.: 139375969

Device Type: (Router/Switch/Firewall/Server) Network Monitoring Software

Model: (eg 2960-X) WhatsUp Gold Premium Edition v16.2 SP8 100 Devices

Manufacturer: IPSwitch

Part No. NM-6C-JJ-0160

Serial Number: 7X6TR5VH3GIV4V1

Activation Key 7X6TR5VH3GIV4V1JSA38A0S


Monitor the performance and availability of networks, applications,

servers, and devices from a single dashboard



Quantity: 100

Device Type: (Router/Switch/Firewall/Server) Anti-virus Protection Software

Model: (eg 2960-X) Endpoint Protection 12.1 per User Bundle Std Lic BB Essential

Manufacturer: Symantec

Certificate No. 14687188

Agreement No. FC3KXLEXP

Part No. 0E7IOZF0-EI1EB

Serial Number: M6076913678

License Qty 40

Function: Brief description of device function Protects servers from anti-virus and malware

Support Agreement Level: (Hardware and tech support) 12 Month


Customer No. 302951

Issued To:

METROPOLITAN WASHINGTON AIRPORTS AUTHORITY

1 AVIATION CIRCLE

WASHINGTON ,DC 20001-6000

IB Ref #/Service Contract 515926419

Support ID 9682-7710-3451


License File: 35575552.slf

Device Type: (Router/Switch/Firewall/Server) Backup software for Windows Servers

Model: (eg 2960-X) Backup Exec 2014 SVR WIN per SRV Bundle Std Lic BS ESS




Part No. 0L3LWZF1-EI1ES


License Qty 1

Function: Brief description of device function Backs up Windows Servers



Support ID 0682-0351-9221


Customer No. 302951

Issued To:


1 AVIATION CIRCLE




Device Type: (Router/Switch/Firewall/Server) Backup software for Windows Hyper-V

Model: (eg 2960-X) Backup Exec 2014 AGT for VW and HV WIN SRV STD BS ESS




Part No. E39FWZF1-EI1ES


License Qty 2

Function: Brief description of device function Agent for backing up virtual machines under Hyper-V

Location:



Support ID 0682-0351-9221


Customer No. 302951

Issued To:


1 AVIATION CIRCLE



License File: 35575551.slfLicense File: 35575551.slf

Device Type: (Router/Switch/Firewall/Server) Backup software for Windows Servers

Model: (eg 2960-X) Backup Exec 2014 AGT for WIN BNDL STD LIC BS ESS




Part No. Z2XJWZF1-EI1ES


Function: Brief description of device function Agent for backing up virtual machines under Hyper-V



Support ID 0682-0351-9221


Customer No. 302951

Issued To:


1 AVIATION CIRCLE




MWAA HOST COMPUTER REPLACEMENT WARRANTY MANUAL V1.1

Warranty Manual

MWAA Host Computer Replacement Project

Version 1.1

TransCore, LP

3721 TecPort Drive, Suite 102

Harrisburg, PA 17111

August 2015

Document Number 7-14-C003.4

7-14-C003.

August 2015

©2015 TC IP, Ltd. All rights reserved. TRANSCORE is a registered trademark

license. All other trademarks listed are the property of

This document is prepared for Metropolitan Washington Airports Authority as part of the Host Computer

Replacement Project. The concepts, ideas, information, and graphics presented inside are the prop

It may be used by recipient only for the purpose for which it was transmitted and will be returned upon request or

when no longer needed by recipient. It may not be copied or communicated without the written consent of

TransCore.

C003.4 MWAA Host Computer Replacement Warranty Manual

Version 1.1

TRANSCORE is a registered trademark. These trademarks are used under

All other trademarks listed are the property of their respective owners. Contents are subject to change.


The concepts, ideas, information, and graphics presented inside are the property of TransCore


It may not be copied or communicated without the written consent of

Warranty Manual v1.1

ii

These trademarks are used under

Contents are subject to change.


erty of TransCore.


It may not be copied or communicated without the written consent of

August 2015

VERSION # DATE

Version 1.0 June 2015

Version 1.1 August 2015


Version 1.1

Revision History

SECTION # CHANGE DESCRIPTION

All Initial release

August 2015 Additional supplemental spreadsheet and

vendor documentation

MWAA Host Computer Replacement Warranty Manual v1.1

iii

Revision History

CHANGE DESCRIPTION

Additional supplemental spreadsheet and

7-14-C003.

August 2015

PAGE INTENTIONALLY LEFT BLANK


Version 1.1



iv

August 2015

1 INTRODUCTION ................................

2 WARRANTY LETTER ................................

3 MANUFACTURERS WARRAN

APPENDIX A: SYMANTEC ................................

APPENDIX B: ADOBE ................................

APPENDIX C: CISCO ................................

APPENDIX D: H-P ................................

APPENDIX E: DELL SOFTWARE SUPPORT & PORT

APPENDIX F: PACKING SLIPS ................................


Version 1.1

Table of Contents................................................................................................................................

................................................................................................................................

MANUFACTURERS WARRANTIES ................................................................................................

................................................................................................................................

................................................................................................................................

................................................................................................................................

................................................................................................................................

TWARE SUPPORT & PORTAL ................................................................

................................................................................................................................


v

f Contents ................................................................... 1

......................................................... 2

.................................................................. 3

......................................................... 4

.................................................................. 6

................................................................... 7

......................................................................... 8

.................................................................... 9

............................................... 10

7-14-C003.

August 2015


Version 1.1


vi

August 2015

1 Introduction

This Warranty Manual is a compilation of all the hardware and software licenses and warranties procure

by W. M. Schlosser and TransCore. This document is a contractual deliverable for TransCore under the

Dulles Toll Road Administration Building Host Computer Replacement contract 7

Metropolitan Washington Airport Authority

The deliverable is described in the RFP as follows:

A. Organize warranty documents into an orderly sequence based on the table of conteContract Specifications. Warranty documents include Contractor and Major Subcontractors

warranty letters, special warranty documents, and manufacturer's warranties.

B. Binders: Heavy-duty, 3accommodate contents, sized to hold 8

hold label describing contents. Binders shall not be filled beyond 75 percent of their rated

capacity. Binders shall also have boomerang plastic sheet

construction, and three-

bottom. Binder color shall be black unless another color is selected by COTR.

C. Identify each binder on front (If identificpage in the manual) and spine, with printed title "PROJECT WARRANTIES," Contract number

and name. The use of business labels is prohibited.

D. Dividers: Provide threelaser printed description front and back of tabs, to indicate the appropriate Specification Section.

Provide a typed index of the contents in each section on the first page behind each section divider.

Include a matching master table of contents for the manual using the same indexing system.

Install a colored sheet between each different warranty within a tabbed section.

E. Provide additional copies of each warranty to include in operation and maintenance manuals.

F. Provide a draft of the proposed Warranty Manual. Submit draft at least 90 calendar days before requesting inspection for Substantial Completion to COTR for approval in writing.


Version 1.1

Introduction

is a compilation of all the hardware and software licenses and warranties procure


Administration Building Host Computer Replacement contract 7-14

Metropolitan Washington Airport Authority.

The deliverable is described in the RFP as follows:

Organize warranty documents into an orderly sequence based on the table of conte

Contract Specifications. Warranty documents include Contractor and Major Subcontractors


duty, 3-ring thermoplastic loose-leaf binders in thickness neces

accommodate contents, sized to hold 8-1/2-by-11-inch paper; with clear plastic sleeve on spine to


capacity. Binders shall also have boomerang plastic sheet lifters, metal backbone, concealed rivet

-trigger position DublLock mechanism (lock, unlock, open) on top and


Identify each binder on front (If identification cannot be attached to the front include it as the first

page in the manual) and spine, with printed title "PROJECT WARRANTIES," Contract number

and name. The use of business labels is prohibited.

Dividers: Provide three-hole, heavyweight, tabbed dividers, for each separate section. Provide

laser printed description front and back of tabs, to indicate the appropriate Specification Section.


tching master table of contents for the manual using the same indexing system.


Provide additional copies of each warranty to include in operation and maintenance manuals.

Provide a draft of the proposed Warranty Manual. Submit draft at least 90 calendar days before

requesting inspection for Substantial Completion to COTR for approval in writing.


1

is a compilation of all the hardware and software licenses and warranties procure


14-C0003 with the

Organize warranty documents into an orderly sequence based on the table of contents of the

Contract Specifications. Warranty documents include Contractor and Major Subcontractors


leaf binders in thickness necessary to

inch paper; with clear plastic sleeve on spine to


lifters, metal backbone, concealed rivet

trigger position DublLock mechanism (lock, unlock, open) on top and


ation cannot be attached to the front include it as the first

page in the manual) and spine, with printed title "PROJECT WARRANTIES," Contract number

iders, for each separate section. Provide

laser printed description front and back of tabs, to indicate the appropriate Specification Section.


tching master table of contents for the manual using the same indexing system.


Provide additional copies of each warranty to include in operation and maintenance manuals.

Provide a draft of the proposed Warranty Manual. Submit draft at least 90 calendar days before

requesting inspection for Substantial Completion to COTR for approval in writing.

7-14-C003.

August 2015

2 Warranty Letter

TransCore provides a one-year warranty on it


Version 1.1

Warranty Letter

year warranty on its software and overall host replacement solution.


2

erall host replacement solution.

August 2015

3 Manufacturers Warranties

The following items were procured and furnished by W. M. Schlosser under a separate contract with

MWAA and turned over to TransCore for integration.

1) Symantec (Appendix A)

a) Endpoint Protection 12.1 per User Bundle Standard License Express Band B Essential 12 Months (40)

b) Endpoint Protection 12.1 per User I/O Essential 12 Months License Files (40)

c) Backup Exec 2014 Server Windows per Server Bundle Standard License Express Band S Essential 12 Months License File (1)

d) Backup Exec 2014 Server Windows per Server I/O Essential 12 Months License File (1)

e) Backup Exec 2014 Agent for VMWare and HyperLicense Express Bands S Essential 12 Months (2)

f) Backup Exec 2014 Agent for VMWare and HyperMonths (2)

g) Backup Exec 2014 Agent for Windows Win per Server Bundle Standard License Express Band S Essential 12 Month License Files (6)

h) Backup Exec 2014 Agent for Windows

2) Adobe (Appendix B)

a) Volume Licensing

3) Cisco Maintenance (Appendix C)

a) Maintenance Contract Identifier

b) Maintenance Contract Identifier

c) Maintenance Contract Identifier

4) HP Maintenance (Appendix

a) HP Server Support Identifier

b) HP iLO Adv incl 3yr TS U E

5) Dell Software Support & Portal (Appendix


Version 1.1

Manufacturers Warranties


MWAA and turned over to TransCore for integration.

point Protection 12.1 per User Bundle Standard License Express Band B Essential 12 Months

Endpoint Protection 12.1 per User I/O Essential 12 Months License Files (40)

Backup Exec 2014 Server Windows per Server Bundle Standard License Express Band S

ssential 12 Months License File (1)

Backup Exec 2014 Server Windows per Server I/O Essential 12 Months License File (1)

Backup Exec 2014 Agent for VMWare and Hyper-V Windows per Host Server Bundle Standard

License Express Bands S Essential 12 Months (2)

ckup Exec 2014 Agent for VMWare and Hyper-V Windows per Host Server I/O Essential 12

Backup Exec 2014 Agent for Windows Win per Server Bundle Standard License Express Band S

Essential 12 Month License Files (6)

Backup Exec 2014 Agent for Windows Win per Server I/O Essential 12 Months License Files (6)

(Appendix C)

Maintenance Contract Identifier - CON-SNTP-392SSEC

Maintenance Contract Identifier - CON-SNTP-WS24TDL

Identifier - CON-SNTP-WSC298DL

(Appendix D)

HP Server Support Identifier - H7J34A3#8S2

HP iLO Adv incl 3yr TS U E-LTU – BD506AAE (2)

& Portal (Appendix E)


3


point Protection 12.1 per User Bundle Standard License Express Band B Essential 12 Months

Endpoint Protection 12.1 per User I/O Essential 12 Months License Files (40)

Backup Exec 2014 Server Windows per Server Bundle Standard License Express Band S

Backup Exec 2014 Server Windows per Server I/O Essential 12 Months License File (1)

V Windows per Host Server Bundle Standard

V Windows per Host Server I/O Essential 12

Backup Exec 2014 Agent for Windows Win per Server Bundle Standard License Express Band S

Win per Server I/O Essential 12 Months License Files (6)

7-14-C003.

August 2015

Appendix A: Symantec

[Insert 6 page PDF file 14687188_WF_CERT_

[Insert 3 page email file Symantec Order Cert No


Version 1.1

Symantec

14687188_WF_CERT_NAM.pdf]

Symantec Order Cert No.pdf]


4

August 2015



Version 1.1



5

7-14-C003.

August 2015

Appendix B: Adobe

[Insert 2 page email PDF Adobe Licensing Order


Version 1.1

Adobe

Adobe Licensing Order.pdf]


6

August 2015

Appendix C:

[insert 2 page email PDF Cisco Maintenance


Version 1.1

: Cisco

Cisco Maintenance.pdf]


7

7-14-C003.

August 2015

Appendix D: H-

[Insert 2 page email PDF HP e-Software Delivery HP iLO Adv


Version 1.1

-P

Software Delivery HP iLO Adv.pdf]


8

August 2015

Appendix E:

Portal

[Insert 2 page email PDF Dell Software Support & Support Portal


Version 1.1

: Dell Software Support &

Dell Software Support & Support Portal.pdf]


9

Dell Software Support &

7-14-C003.

August 2015

Appendix F: Packing Slips

[Insert 22 page PDF Hardware Packing Slips.pdf]


Version 1.1

Packing Slips

g Slips.pdf]


10

DTR REQUIREMENTS MATRIX

Requirements Matrix - DTR Host Computer Replacement - 7-14-C003

Requirement IDRequirements Section (from Conformed

Specifications doc, unless otherwise specified)

Document or Design

(DDD) SectionDescription Comments

7-14-C003-001 II. SYSTEM REQUIREMENTS 2 & 3 The new Host System shall include new hardware loaded with current and proven software.

7-14-C003-002 II. SYSTEM REQUIREMENTS 3 The new Host System software shall include application software and supporting software

(Operating System, database, backup/archive, anti-virus, security) to maintain existing host

functionality and provide additional functionality desired by the Authority and listed herein.

7-14-C003-005 2.1 General 2.1.1 Overview The anticipated configuration with the New Host System is as follows:

7-14-C003-006 2.1.1.1 3 & 3.1 1. New Hardware Platform with new widely available Operating System (OS) (e.g. Windows Server):

7-14-C003-007 2.1.1.2 3.9 Database 2. Database (Ported version of current database to current Database platform (e.g. Oracle 10g or SQL

Server);

7-14-C003-008 2.1.1.3 3.9 Database 3. Database Backup (ported version of existing functions updated to new platform);

7-14-C003-009 2.1.1.4 3 & 3.1 4. Middleware – recompiled version under new platform to provide communications with current lane

controllers, the Violation Enforcement System host and the E-ZPass CSC;

7-14-C003-010 2.1.1.5 5.1.4 RTMs 5. Real-Time Monitor (RTM) data feed (new software to stream RTM data from the Host to the new

RTM user interface).

7-14-C003-011 2.1.1.6 5.1.4 6. New RTM interface software; and

7-14-C003-012 2.1.1.7 5.2 & 5.2.1 7. New User Interface and report generation software.

7-14-C003-013 2.1 General 2.1.1 Overview 3 (various) Refer to Exhibit 2 for hardware and software that the Authority will provide to the

Contractor. The Contractor shall provide all other items for the above Host System

configuration which shall be referred to collectively as the “application software”. The

Contractor shall be responsible for installation and configuration of all software whether

provided by the Authority or developed by the Contractor.

7-14-C003-014 2.1 General 2.1.1 Overview 3 Where possible, the Host System must be designed with well defined non-proprietary

interfaces that will support software maintenance and upgrades from multiple sources –

including both in-house and contracted.

7-14-C003-015 2.1.2 System Availability & Redundancy 6.1 The Host System shall provide all functional service greater than or equal to a 99.5%

availability level with a Mean Time To Repair (MTTR) of 2.0 hours. Functional service is

defined as all hardware and software necessary to provide all functional services within

the Host System. Host services shall be available to all external interfaces (e.g. toll lanes,

CSC) and all other authorized clients on the DTR network via appropriate interface

application services.

7-14-C003-016 2.1.2 System Availability & Redundancy 6.1 The Host platform configuration shall be redundant and certified to contain no single point(s) of failure.

7-14-C003-017 2.1.2 System Availability & Redundancy 3.4 (tfm) Loading of transactions accumulated at the lane controller during the periods when

communications with the Host are unavailable shall not reduce the ability of the Host to

load all near real-time transactions. No transactions shall be lost during periods when

communications between the Host and lane controller are not available.

7-14-C003-018 2.1.2 System Availability & Redundancy 3.10 Admin Tools The Host System shall provide the full built-in capability to report, manage, audit,

archive and log all availability related aspects of faults and discrepancies.

7-14-C003-019 2.1.2 System Availability & Redundancy 3.10 Admin Tools The Host System shall provide and support full, integral and built-in and monitoring

diagnostic capabilities. These cababilities shall include monitoring and reporting:

7-14-C003-020 2.1.2.a 3.10 Admin Tools a. status of server hardware and software components such as the Middleware and

database;

7-14-C003-021 2.1.2.b 3.10 Admin Tools b. health and status of the storage system and hard drives;

7-14-C003-022 2.1.2.c 5.1.4 RTMs c. communications with the lanes;

7-14-C003-023 2.1.2.d 3.10 Admin Tools d. communications with external systems such as the VES and CSC;

7-14-C003-024 2.1.2.e 3.4 (UM) e. UPS and other power failure warnings.

7-14-C003-025 2.1.2 System Availability & Redundancy 6.1 The Host System shall be able to restart automatically from failure (e.g. power outage):

7-14-C003-026 2.1.2.f 6.1 f. without corruption of data;

7-14-C003-027 2.1.2.g 6.1 g. without loss of financial data;

7-14-C003-028 2.1.2.h 6.1 h. without loss of data integrity;

7-14-C003-029 2.1.2.i 6.1 i. with no greater than 1 hour of degraded performance;

7-14-C003-030 2.1.2.j 6.1 j. with no greater than 50% degradation in user response times for no greater than 1 hour;

7-14-C003-031 2.1.2.k 6.1 k. with no greater than 5 minutes re-processing of data;

7-14-C003-032 2.1.2.l 6.1 l. without need to reboot any standby computers;

7-14-C003-033 2.1.2.m 6.1 m. without need for manual manipulation of data;

7-14-C003-034 2.1.2.n 6.1 n. without reduction in security; and

7-14-C003-035 2.1.2.o 6.1 o. with no greater than 15 minute disruption to processing toll transaction data.

1




Document or Design


7-14-C003-036 2.1.3 System Expansion 3 Host System Software

Design

The System shall be designed to be able accommodate changes in technology and changes in

operations. This may include system expansion such as but not limited to new toll plazas, or a

change to roadside collection technology (e.g. All-Electronic Toll (AET) Collection using AVI as well as

video tolling technologies). The Contractor shall describe the capabilities of their system with regard to

potential future upgrades.

7-14-C003-037 2.1.3 System Expansion 3 Modular design principles shall be utilized throughout the system.

7-14-C003-038 2.1.4 Security 10 Host System

Security

The Host System shall provide a high level of security to insure the integrity of system

data, the safety of the system and proper management control. The Host shall:

See "Information Security Standards" tab contained in this document.

7-14-C003-039 2.1.4.a 10 a. Operate as a standalone system that does not connect to any Authority system

other than the toll peripherals and components laid out in these requirements.

7-14-C003-040 2.1.4.b 10 b. Incorporate the "single sign on” identity management capability enabling users to

perform tasks and access resources consistent with their specified user

permissions upon logging into the application services that access the Host

environment.

7-14-C003-041 2.1.4.c 10 c. Monitor and log user activity on the Host System in accordance with Information Security Standard section

13.0 to include:

7-14-C003-042 2.1.4.c.1 10 1. Accesses to private or confidential data such as credit card information.

7-14-C003-043 2.1.4.c.2 10 2. Actions taken by users with root or administrative privileges.

7-14-C003-044 2.1.4.c.3 10 3. Invalid access attempts.

7-14-C003-045 2.1.4.c.4 10 4. Use of application level identification and authentication mechanisms.

7-14-C003-046 2.1.4.c.5 10 5. Logging the activity with user identification, type of event, date and time, success or failure

indication, origination of event, and identify or name of affected data, system component, or resource.

7-14-C003-047 2.1.4.c.6 10 6. Limiting access to user activity logs only to authorized personnel.

7-14-C003-048 2.1.4.c.7 10 7. Ability to backup log and audit trail files.

7-14-C003-049 2.1.4.c.8 10 8. Retaining at least three months of audit trail files for online availability.

7-14-C003-050 2.1.4.d 10 d. Incorporate a configurable intrusion detection method.

7-14-C003-051 2.1.4.e 10 e. Operate with MWAA-deployed anti-malware software in accordance with MWAA Information Security

Standards section 8.0.

7-14-C003-052 2.1.4.f 10 f. Comply with system requirements of MWAA Information Security Standards (February 2011 is the

most recent as of this writing) with respect to system and network configuration.

7-14-C003-053 2.1.4 10 Further, the Contractor shall comply with applicable requirements from the Information Security Standards to

include, but not be limited to, the following:

7-14-C003-054 2.1.4.g 10 g. Coordinating with MWAA on justification and documentation for any communication protocols

between the Host System and other components and systems other than HTTP, SSL, SSH, HTTPS, TLS,

and VPN.

7-14-C003-055 2.1.4.h 10 h. Coordinating with MWAA on router, firewall, and server configurations.

7-14-C003-056 2.1.4.i 10 i. Arranging for a Network Security Test using a third-party firm proposed by the Contractor and

approved by the Authority that is conducted in accordance with MWAA Information Security Standards

section 14.0. The test shall include:

7-14-C003-057 2.1.4.i.i 10 i. Internal and external tests

7-14-C003-058 2.1.4.i.ii 10 ii. Network and application layer tests

7-14-C003-059 2.1.4.i.iii 10 iii. Vulnerability scanning

7-14-C003-060 2.1.4.j 10 j. The Contractor shall furnish the test report from the third-party firm that conducted the Network

Security Test for review and approval by the Authority. The Contractor shall be responsible for fixing any

deficiencies as determined by the Authority and performing a partial or full retest as determined by the

Authority.

7-14-C003-061 2.1.5 Host Backup 6.7 The Host application software shall support a standard backup systems solution to be provided by the

Authority that will perform a daily backup required to support rotation and off-site storage such that:

7-14-C003-062 2.1.5 a 6.7 a. Loss or corruption of a single tape will not result in loss of more than 24 hours of backup data

7-14-C003-063 2.1.5 b 6.7 b. Loss or damage of all on-site tapes will not result in loss of more than 30 days of backup data .

7-14-C003-064 2.1.5 6.7 The Contractor shall configure the backup systems solution provided by the Authority to perform the daily

backup and meet the requirements of this section. The Contractor shall describe any restrictions or limitations

on configuring the backup systems solution to operate with the application software.

2




Document or Design


7-14-C003-065 2.1.7 Date/Time Synchronization 6.2 Date/Time

Synchronization

The Toll Collection System shall have the functionality for synchronizing all systems and subsystems based

upon date/time synchronization from a master clock.

The master clock will be a part of the Host System and shall utilize an industry standard timing source prior to

synchronizing all other systems or shall use a time reference provided by the E-ZPass CSC if such reference

is available.

The Host shall transmit the synchronized date/time to all other systems and subsystems comprising the Host

System. The Host shall serve as the time synchronization source for at least the following subsystems:

• Lanes;

• VES Host;

• MOMS;

• DRS; and

• DVAS.

The Toll Collection System shall be capable of changing the time synchronization source to the DRS. The

Contractor shall describe how the synchronization source is changed.

All computers and servers of the Host System shall be synchronized at a minimum to the nearest 1/100 of a

second.

There shall be two time reference sources. One time-reference shall be designated the primary source and

the other designated as the secondary source. If access to the primary time reference is lost, the secondary

source shall be used until the primary is available.

7-14-C003-067 2.1.9 Patch and Update Testing and Delivery 10.2 Patch and Update

Testing and Delivery

The Contractor shall describe how it will meet MWAA Information Security Standards requiring the following

for installation and updates to the Host System:

7-14-C003-068 2.1.9 a 10.2 a. Separate development, test, and production environments will be maintained.

7-14-C003-069 2.1.9 b 10.2 b. There will be a separation of duties between the production environments and others.

7-14-C003-070 2.2 Hardware Covered in non-

proprietary contract.

The primary hardware solution shall be installed at the DTR administration building by the Contractor. The

Authority shall ensure that adequate space, power, and cooling is available for the hardware solution.

7-14-C003-071 2.3 Software 3.1 & non-proprietary The new Host System shall provide the system interfaces and functionality described in this section.

The Authority shall provide third-party, commercial off-the-shelf, software such as the database, operating

system, anti-virus, security, and back-up/archive applications to the Contractor for use with the Host System.

This software shall be current versions and from widely available providers (e.g. Oracle and Microsoft).

7-14-C003-072 2.3.1 Existing & New System Features The Host communicates with all toll lanes to collect transactions, operational transaction and status data and

to deliver operational files and real time commands. The existing Host System software provides a database,

a series of system interfaces and processing functionality to support toll operations and reporting. Specifically,

the existing Host System is used to:

7-14-C003-073 2.3.1.1 3.3 & 3.4 1. Process and store transactions from the toll lanes;

7-14-C003-074 2.3.1.2 3.3, 3.4, 8 2. Connect to and exchange information with the independent Virginia E-ZPass Customer Service Center

(CSC) for E-Zpass transactions and E-ZPass tag status files;

7-14-C003-075 2.3.1.3 3.3 & 3.4 3. Connect to and provide data to the Violations Enforcement System (VES);

7-14-C003-076 2.3.1.4 5.1.4 RTMs 4. Provide real-time data about toll transactions and equipment status accessible by Operator workstations

(Real-time Monitor – RTM);

7-14-C003-077 2.3.1.5 3.5 5. Process vault deposits/reconciliation, collector end-of-shifts and run reports;

7-14-C003-078 2.3.1.6 3.5 6. Provide system/database access to monitor the system, update administrative data and access reports;

7-14-C003-079 2.3.1.7 3.5 7. Communicate with a Digital Video Audit System (DVAS) and Maintenance Online Management System

(MOMS); and

7-14-C003-080 2.3.1.8 9 8. Back-up and archive system data.

7-14-C003-081 The new Host System shall support all of the above (items 1-8), with the following primary adjustments:

7-14-C003-082 2.3.1.1b 1, 2, 3, 5.1.4 1. A modern user interface is required and shall be configured to prov

Documents

1 -DTR Host System Functionality 2015110220151102 . Dulles Toll Road Administration Building Host Computer Replacement 1 System Functionality Host Overview This section describes the