Upload
lenhan
View
216
Download
0
Embed Size (px)
Citation preview
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 1
GET PROACTIVE With Oracle Premier Support
Cost Management Special Interest Group:
Proof of Concept for Improved Oracle EBS
Enhancement Tracking & Enhanced
Proactive Services for Cost Management
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 3
The following is intended to outline our general product
direction. It is intended for information purposes only, and
may not be incorporated into any contract. It is not a
commitment to deliver any material, code, or functionality,
and should not be relied upon in making purchasing decision.
The development, release, and timing of any features or
functionality described for Oracle’s products remains at the
sole discretion of Oracle.
Safe Harbor Statement
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 4
Webcast Description:
Nadia Bendjedou, Senior Director for Product Strategy, will be presenting
the new Enhancement Request to My Oracle Support Community
Doreen McMahon, Senior Manager for Proactive Support, will be covering
new and improved Cost Management tools, resources and diagnostics
Both presentation slides and an online demo will be provided
Nadia and Doreen are looking for feedback from you, our OAUG Cost
Management SIG
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 5
Nadia: E-Business Suite Enhancement Request (ER) to Community Project
E-Business Suite Enhancement Request (ER) to Community Project
Oracle Team: EBS Development (Nadia Bendjedou)
EBS Proactive Support (Deidre Engstrom)
EBS Proactive Support (Brandy Roberts)
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 7
Agenda
Project Overview – What and Why
First Pilot - Procurement
Future Platform (ideation)
Overview of FAQ
Q/A
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 8
Customer Engagement Program Oracle E-Business Suite Model
Enhancement Requests - My Oracle Support
Support Communities
Special Interest Groups (SIGs)
eForums Surveys/Feedback
Customer
Advisory Boards (CABs)
Strategy Councils
CIO
Advisory
Board
Customers
High
Low
Customer
Commitment &
Investment
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 9
History of ER Interactions Past
• No on-line visibility
• Limited review and voting from Special Interest Groups (SIGs), Customer Advisor Boards (CABs) and user groups
• What about the users that are not involved in those groups?
Present
• Extensive CAB involvement
• Limited on-line visibility via My Oracle Support (MOS)
• Limited user group involvement in ER process
• Top request from user community
Future
• Online visibility and involvement for all users
• User community votes and participates in ER prioritization
• Social Media platform
Pilot new process in Procurement
Move ER’s to the My Oracle Support (MOS) User Community
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 10
Customer Value
Enhancement Request & Support Communities
You can create and share enhancements
yourself – and rally peers around it
You have insight into all ERs and
discussions/status
You influence releases by voting
You can interact directly with product
marketing through ER comments
Collaboration with User Groups – i.e. OAUG
Oracle E-Business Suite Procurement Pilot
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 11
Procurement Pilot Review
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 12
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 13
Procurement Pilot
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 14
Metric Data Since Launch
Seeded Community with 28 ERs to begin voting
– 8 New ERs added in the month of October, 16 in November, 28 in December, now up to 92 (22nd Jan)
52 Active Users (39 are Non-Oracle)
There have been 1757 Thread Views since launch
There have been a total of 112 posts (replies) to the Community Threads
End Date Active Users
Threads Questions Posts Correct
Responses Helpful
Responses Thread Views
TOTAL 01/01/2014 53 82 47 112 1 4 1892
TOTAL 09/30/2013 1 30 0 0 0 0 135
TOTAL of differences 52 52 47 112 1 4 1757
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 15
Screen Shots of Future Look and Feel
Currently 3 Oracle products
already handling ER’s via
their communities
Future look and feel matches
Taleo
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 16
Screen Shots of Future Look and Feel
Each IDEA is a potential ER
Users can see all ideas
Each user can vote up or
down an idea
Top ideas float to the top
Ideas with no votes float to
bottom
Can filter and sort by TAGs,
Categories, etc.
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 17
FAQ
External FAQ
– Available for customers on Procurement Pilot information
– Knowledge Management Doc ID: Enhancement Request Community
FAQ (Doc ID 1584210.1)
– Will also be posted on the Procurement Enhancement Community
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 18
Q&A
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 19
Doreen: E-Business Suite Get Proactive
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 20
What is ‘Get Proactive’ all about?
Avoid the unexpected. GET PROACTIVE!
Prevent is about staying healthy, detecting
and solving issues before they have an
impact on your software and systems
Resolve is about detection capabilities and
diagnostic tools to help you implement the
right corrective actions
Upgrade is about doing it right the very first
time, ultimately creating a streamlined,
reliable, and repeatable process
Lower Cost -
Preventive
System
Maintenance
Higher Business
Value -
Maximize
System
Performance
Reduced Risk -
Boost Uptime
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 21
E-Business Suite Portfolio
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 22
E-Business Suite Get Proactive Portfolio
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 23
My Oracle Support (MOS) Get Proactive! (432.1) – Start Here!
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 24
My Oracle Support (MOS) Get Proactive (432.1) – E-Business Suite Prevent
ACT – Link to content
DISCOVER – Link to tutorials
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 25
Patch Wizard Patch Wizard analyzes and
compares patches currently
applied in your instance with the
ones included in the
Recommended Patch List
Patch Wizard performs an impact
analysis, and allows for easy
download of patches you decide to
apply
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 26
Patching and Maintenance Advisors
Contains proven methodologies
for patch application
Shares full details to successfully
complete pre-patch, patch
application, and post-patch
requirements
Provides tracking lessons learned
in testing your original patch plan
Checks to ensure satisfactory
patch and code levels are in place
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 27
Patching Community
The Patching Community changes the way to get information on E-Business Suite Patches.
More than 50 discussions are identified as Correct Answers!
Start a thread directly in order to receive expert advice around your patching needs.
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 28
Period Close Advisor
One-stop shop for period
close steps for all products
(in the order of closing)
Complete the critical
financial reporting process
accurately
Doc ID 335.1
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 29
Advisor Webcasts for Oracle E-Business Suite
Stay Informed
Hear from Oracle Premier Support Subject
Matter Experts who will discuss methods and
solutions to help you avoid potential pitfalls
with your Oracle services, products, and
technologies.
support.oracle.com | ID 1455369.1
Live virtual events
delivered straight to
your desktop or replay
events on-demand.
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 30
Advisor Webcasts for Oracle E-Business Suite
Archived
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 31
Product News for Oracle E-Business Suite
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 32
Twitter Follow us #OracleEBS #COSTMGT
https://twitter.com/#!/oracle_ebs
#OracleEBS #MFG
#OracleEBS #COSTMGT
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 33
Costing Diagnostics
TITLE Doc ID
Oracle E-Business Suite Diagnostics Installation Guide 167000.1
Diagnostic Test Catalog for 12.1.3 and Above 1083807.1
R12 Oracle Cost Management Diagnostic Scripts within E-Business Suite
Application 1271813.1 (*)
Cost Processing Errors for Inventory and WIP Transactions Setup Test 732329.1
Stuck Transactions Information Transaction Data Test 732335.1
To Check Uncosted Transactions at Period End Transaction Data Test 732479.1
Costing Transactions Setup Test 732336.1
Diagnostic Training for Costing Transactions Setup Test 1222453.1
BDEprdcls.sql - CstCheck.sql Diagnostics Scripts 246467.1
Oracle Inventory Period Close Activity Test [video] 1222123.1
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 34
Costing Top Docs
TITLE Doc ID
Resolving Period Close Pending Transaction R12 1069492.1
How to Resolve Pending or Error Cost Manager or Cost Worker 748704.1
Analyzing Discrepancies in the Period Close Reconciliation Report 1485361.1
A guide to Inventory Period Closing Activities and Inventory-SLA-GL Reconciliation 1447211.1
Costing Reports and Reconciliation 291005.1
How to resolve Costing Errors and Problems 865438.1
Understanding Cost Manager 304313.1
Costing Programs and Related Files 1314276.1
Cost Manager Frequently Asked Questions 117832.1
Info Center: Oracle Cost Management 1417659.2
Info Center: Oracle Manufacturing Period Close 1399895.2
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 35
My Oracle Support (MOS) Get Proactive (432.1) – E-Business Suite Resolve
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 36
Product Assistants [aka Search Helpers]
Guided Resolutions following a logical Decision Tree
Find targeted solutions and relevant information based on frequently occurring scenarios and customer
business flows
E-Business Suite: Assistant (Search Helper) Index (Doc ID 1501724.1)
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 37
One-Stop ‘Product’ Shop
Comprehensive best practices, tools and knowledge
Targeted content to assist you with troubleshooting and error
resolution
E-Business Suite Product Information Center Index (Doc ID 444.2)
E-Business Suite Product Information Centers
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 38
Information Center: Cost Management
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 39
Cost Management My Oracle Support Community
Join an extended
network of Oracle
professionals and
industry peers and find
answers fast
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 40
My Oracle Support (MOS) Get Proactive (432.1) – E-Business Suite Upgrade
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 41
What’s New for R12.1.1+ for Cost Management Feature Name Description
12.1.1 Iterative Periodic Average Cost
Processor
Release 12.1 costing extends the capabilities found in the Periodic Average Cost (PAC) method through the
addition of a new Iterative Periodic Average Cost Processor (IPAC). The new IPAC processor lets you more
accurately cost recursive Inter-Organization transfers between organizations that are in different PAC cost
groups.
12.1.1 AX Forward Port to R12 SLA AX Forward port to R12 SLA is an enhancement that has been taken up in R12.1.1, as this did not exist in
base R12.
12.1.1 Landed Cost Management (LCM)
Integration
Landed cost is the cost to “land” a product on the buyer’s final location. Landed cost is the cost that the
buyer has incurred in purchasing goods and items. These costs include, but are not limited to: freight,
transportation and shipping, insurance, handling, storage costs, container fees, import and export charges,
taxes, piers fees, customs brokerage fees, mix and max order charges, discounts, surcharges, and currency
revaluations.
12.1.2 New Functionality for SLA Upgrade
Process
All subledger products now have a post downtime upgrade process using a concurrent program to allow
users to update ledger details for the Subledger Accounting (SLA) upgrade for each product area.
The new process is called XLAONDEUPG - Upgrade Historical Subledger Transaction Accounting. This can
be used to upgrade the old data for a particular ledger and product.
This new program will help decrease the volume of data upgraded at the initial application upgrade and
defer it until after the initial upgrade is completed. This will improve performance, reduce the volume of XLA
distribution links and improve the administration of the upgrade process.
For Cost Management, the SLA process upgrades the following products:
Inventory/Work In Process (GL App ID = 401)
Receiving (GL App ID = 201)
12.1.3 Encumbrance Accounting for
Purchase Orders with Shop Floor
Destination
During the receiving of purchased goods, the amount necessary for the acquisition of items will generate
actual accounting entries. The fund previously booked will be relieved when the actual accounting entries
are created. This procedure is called encumbrance reversal.
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 42
In-Memory Cost Management for R12.1.3 Feature Name Description
Cost Impact Simulator (CIS) Simulations show the impact of product cost variations from bills of materials, routings, resources, and
overheads. The Cost Impact Simulator is used for analyzing the impact on Cost of Goods Sold and gross
profit margins originating from costs in on-hand quantity, inventory, and work in process. You have the
ability to perform comprehensive what-if analysis on complex multi level bills of materials and routings in
near real-time. This tool replaces the manual labor intensive process of translating the impact of cost
changes into the price list. You can investigate the impact of a cost change by identifying the cost
components providing the new rolled up costs. This enables real-time simulation capability for cost impact
on product margins to analyze and plan target costs, and predict margins based target cost scenarios.
Gross Profit Analyzer (GPA) The Gross Profit Analyzer uses Oracle Business Intelligence Enterprise Edition (OBIEE) technology. There
are two methods for invoking the GPA. You can navigate from CIS to analyze the downstream impacts of
changes to costs (components, resources, and overheads), on Cost of Goods Sold and margins (actual,
planned, and forecasted). You can also navigate directly to GPA from the Navigator to analyze actual
versus /simulated COGS and margins.
Cost Comparison Tools Comparison tools provide detailed cost elemental comparison and deviations across entities and multiple
locations. Cost changes impact product margins and price. You can investigate deviations and take
corrective actions to mitigate cost overruns. You can compare cost structures, cost based bills of material,
and routing costs of finished goods in a side by side view.
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 43
Cost Management Extensions for Endeca 12.1.3.4 Feature Name Description
Period Health Check The Period Health Check helps to discover transactions that are either preventing or delaying period close.
Transaction Accounting Register The Transaction Accounting Register assists in reconciliation of accounting for all supply chain subledgers.
Key Features:
Search Assistance:
As End Users type in Search Box, the list of matching values in key attributes like
Organization, Transaction, Job, Receiving, Maintenance, Project and Transfers are
displayed for Period Health Check.
For Transaction Accounting Register the attributes include Organization, Job,
Account, Transaction, Receiving and Write-off
360 degree view of Pending Transactions and Incomplete Account Entries:
Supervisors can quickly monitor the impact of the unprocessed material and shipping,
pending transactions and interfaces and incomplete workorders on a color-coded
dashboard.
Fully integrated with Oracle E-Business Suite:
Fully integrated with Cost Management and honors the same Organization security
configured in E-Business suite at run time instantly.
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 44
What’s New for R12.2.2+ for Cost Management
Feature Name Description
Oracle Cost Management does not contain new or changed features in Oracle E-
Business Suite Release 12.2.2.
Oracle Cost Management does not contain new or changed features in Oracle E-
Business Suite Release 12.2.3.
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 45
Upgrade Advisor
Upgrade Lifecycle Advisors are
specially crafted documents- Phase
Approach
Provides step-by-step instructions
to perform an upgrade
Easy to follow upgrade process for
11.5.10.2 to 12.1.3
Access to the relevant information
and knowledge dependent on
current phase/step in the Lifecycle
process
Potential to reduce the total
upgrade lead time
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 46
12.1 CUP 2 & Pre-Install Patches
12.1.1 CUP 2
Pre-install patches for R12.1
R12.1 patch that delivers higher
versions for files called by the R12.1
main upgrade driver
Monthly updated of EBS Wide pre-
install patches
Patches Categorized
Upgrade Failure
Upgrade Performance
Data Fix
Consolidated in one location
all EBS pre-install
Merge with R12.1.1 main upgrade
driver
Apply ALL Patches
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 47
Maintenance Wizard
Guidance through the upgrade process
For Release 11i versions to Release 12
Minimizes upgrade tasks by dynamically
filtering the necessary steps based on IT
stack related criteria
Provides a report with a set of step-by-
step instructions, including any critical
patches required
Reduces the possibility of errors or
accidental omission of vital tasks
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 48
E-Business Suite Data Model Comparison Report Provides the database object definition
changes between two E-Business
releases
Helps to preview the database object
definition changes before upgrading
Shows impact analysis of the database
object changes that may affect
customizations or business flows
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 49
Applications Technology Group (ATG) Seed Data Model Comparison Report
Provides a delta view between different
E-Business releases by documenting
the seed data changes
Delivered by the product data loader
files (.ldt extension)
Based on the E-Business Applications
Technology Group (ATG) loader control
(.lct extension) files
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 50
E-Business Suite (EBS) File Comparison Report
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 51
SUMMARY
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 52
Take Advantage of Oracle Support Best Practices
Don’t leave value on the table
Lower overall organizational costs through
preventative maintenance
Reduce risks and maximize uptime
Achieve resolution faster
Streamline and simplify your daily operations
Get even more through connection
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 53
Get Proactive – Discover More
‘I want to’ Resource
DISCOVER more about Support
Best Practices
Support Best Practices
ACT … Get Proactive Access best practices, capabilities, and tools
available for your products by visiting the Get
Proactive portfolio product pages at My Oracle
Support (Article ID 432.1)
STAY INFORMED with the Get
Proactive Blog
‘Get Proactive’ – The Insider Track’
CONTACT the Get Proactive team
today for help getting started
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 54
Q&A
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 55
Back Up Slides:
E-Business Suite Get Proactive
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 56
Oracle Workflow Analyzer
Proactive script that reviews the current Workflow Footprint
Analyzes the configurations and your environment
Provides feedback, and recommendations on best practices and areas of concern
Immediate analysis and output of Workflow environment
Easy-to-add tool for regular Workflow maintenance
Execute anytime to compare trending from past outputs
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 57
Oracle Concurrent Processing Analyzer
Immediate Analysis and Output of
Concurrent Environment
Identifies Concurrent System Setup and
configurations
Identifies and recommends Concurrent Best
Practices
Easy to add Tool for regular Concurrent
Maintenance
Execute Analysis anytime to compare
trending from past outputs
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 58
Immediate Analysis and Output of ASCP Environment
Identifies Entity Data Volume
Identifies Database parameter and recommendations
Identifies planning process programs run time trend
Easy to add tool for regular maintenance
Execute analysis anytime to compare trending from past outputs
Advanced Supply Chain Planning (ASCP) Performance Analyzer (11.5.x & R12) Script for Performance Monitoring
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 59
Clone Log Parser Utility Save time validating Clone Logs
Consolidates over 12 cloning log
file types in a single HTML
Linked solutions for instant error-
fix recommendations
Provides basic configuration and
health checks of the environment
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 60
Stay Informed
Oracle E-Business Newsletters
Follow Oracle Premier Support through social media
channels
– Twitter | myoraclesupport | Oracle_EBS
– Blog
– My Oracle Support Community
Participate in Advisor Webcasts and hear from Oracle
Premier Support subject matter experts who will offer
methods and solutions to help you avoid potential pitfalls
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 61
E-Business Suite: Get Proactive by
Finding Answers !
Doc ID: 1421002.1
Self-Paced lab’s and Videos on
Search & Community
E-Business Suite: Get Proactive by Finding Answers!
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 62
Knowledge Base
Find targeted answers and resources to resolve issues and/or
perform common tasks
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 63
Product Diagnostics Framework
Simplify troubleshooting by regularly scheduling and executing diagnostics tests
Diagnostic tests are used prior to ‘go live’, and/or prior to closing an accounting period
Issues are proactively identified and corrected before deadlines
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 64
Copyright © 2014, Oracle and/or its affiliates. All rights reserved. 65