1© Copyright 2011 EMC Corporation. All rights reserved. The VNXe Series Technical Presentation Name Title October 2011

2 Copyright 2011 EMC Corporation. All rights reserved. Architecture Hardware Operating Environment Storage Pools Data Services Thin Provisioning File-level Deduplication & Compression Data Protection Snapshots Replication Topics Data Services (continued) Antivirus File Level Retention Backup Windows Integration & Support Management Support Ecosystem

3 Copyright 2011 EMC Corporation. All rights reserved. A new way to think about shared storage Simple. Efficient. Affordable. Configure in seconds Get more capacity at less cost Rest easy, rock solid Starting under $10K

5 Copyright 2011 EMC Corporation. All rights reserved. VNXe's Purpose Designed Architecture Designed for IT generalist Maximizing simplicity and easy of use (no X-Blades, Control Stations etc.) Providing balanced performance, scalability and flexibility iSCSI NFS CIFS Flexible Drive Options Integrated Unified Storage Flare Backend disks VNXe OE File Block EMC Apps Unisphere VNXe OE File Block EMC Apps Unisphere SP A SP B SP A Multi-core Processors Shared Memory Resources

6 Copyright 2011 EMC Corporation. All rights reserved. VNXe Series Hardware Simple. Efficient. Affordable. VNXe 3100VNXe 3300 Form factor (Minimum)2U3U Storage Processors (SPs)1 or 22 Total System memory4 or 16 GB24 GB Maximum drives (Single or Dual SP) 48 or 96120 Drive types3.5 SAS, NL-SAS3.5 SAS, NL-SAS, Flash ProtocolsNFS, CIFS, iSCSI Embedded I/O ports per SP 2 X 1 Gb Ethernet4 X 1 Gb Ethernet Configurable I/O slots per SP11 I/O slot options available4 x 1 Gb Ethernet 2 x 10 GB Ethernet Backend Connectivity per SP4 x 6Gb/s SAS

7 Copyright 2011 EMC Corporation. All rights reserved. VNXe3100 2U Platform Overview Storage Processor Front View 12 x 3.5 Disks Rear Chassis 2U DPE (Disk Processor Enclosure) 6Gb SAS-2 drive interface Max 12, 3.5 Drives per enclosure Dual Energy Star Gold Power Supplies Power Consumption ~ 330W 1 or 2 SPs - CPU Module Canisters Battery-backed Write Cache (BBWC) for single SP configurations Dimensions: 20in depth x 3.5in height x ~19in width 2 CPU Modules, each containing Intel, Dual Core Processor 2, DDR3 1066MHz DIMM slots Integrated, 3-cell Li-ion BBU Solid State Disk (SSD), eFLASH uSSD I/O Technology per SP One Back End SAS-2 Port ( 6 Gb/s x4) Two Embedded GbE Host Ports One I/O Slot per CPU module 4 x 1GbE GbE Management Port Serial Console and USB Port

8 Copyright 2011 EMC Corporation. All rights reserved. Cost-effective Data Persistence Single Storage Processor Configuration Low cost entry point in the VNXe Series Upgradeable to dual processor configuration Cache Protection Module Fits into second storage processor slot Vault-to-Flash (VTF) technology Runs off of low-power battery technology No need for standby power supplies System recovery Memory contents restored from SSD Buffer and cache pools/pages are recreated at same physical addresses as initial boot System verifies restore operation and resumes I/O processing VNXe3100 - Single SP Configuration Cache Protection Module

9 Copyright 2011 EMC Corporation. All rights reserved. VNXe3300 3U Platform Overview Rear Front View 15 x 3.5 Disks Storage Processor Chassis 3U, DPE (Disk Processor Enclosure) 6Gb SAS-2 drive interface Max 15, 3.5 Drives per enclosure Holds 2 SP Suitcases with Integrated Cooling Dual Energy Star Gold Power Supplies Power Consumption ~ 500W with 15 drives Battery Backup Module in Power Supply Dimensions: 24in depth x 5.25in height x ~19in width NEBS Level 3 DC Power option 2 CPU Modules, each containing Quad Core Processors 3 DIMM Slots with 3 channels @ 800MHz PCI-E x4 CMI Path Solid State Disk (for persistence) I/O Technology per SP One Back End SAS-2 Port (6 Gb/s x4) Four Embedded GbE Host Ports One I/O Slot per CPU module 4 x 1GbE, 2 x 10GbE GbE Management Port Serial Console and USB Port

10 Copyright 2011 EMC Corporation. All rights reserved. Flexible Storage Capacity Disk Options, 3.5 Drives SAS Performance: 300GB, 600GB, 15K RPM Near line SAS Capacity: 1TB, 2TB, 7.2K RPM Flash (Tier 0): 100GB (VNXe3300 only) Scale Up to 7 additional disk enclosures per system Max 120 drives in VNXe3300 Max 96 drives in VNXe3100 Mix drive types within an enclosure Optional disk pack offerings SAS Performance pack: RAID 5 or RAID 10 SAS Capacity pack: RAID 6 Flash pack: RAID 5 Scale to 240 Terabytes with 2TB drive Flexible Storage Options

11 Copyright 2011 EMC Corporation. All rights reserved. Modular Design Modular system design All major components are customer replaceable units Easy to identify and access Simple to service and upgrade Clear visual repair instructions Tool-less access to replaceable components How-to videos Minimal component sparing Efficient CRU replacement process

12 Copyright 2011 EMC Corporation. All rights reserved. VNXe Interoperability and Standards Host Operating Systems Microsoft Windows Linux: SUSE, Red Hat, AsiaNUX UNIX: AIX, HP-UX, Solaris VMWare Hyper-V Citrix XenServer Storage Applications NDMP Backup Software Anti-Virus Scanning Software US Dept of Defense Common Criteria DISA STIG Telecom Telcordia NEBS Level 3

14 Copyright 2011 EMC Corporation. All rights reserved. Platform No single point of failure n + 1 power and battery backup Redundant, hot-pluggable components Function RAID protection Active/Active controllers Data cache mirroring between controllers Battery-backed cache for single SP configurations Dynamic failover/failback Automatic management control failover Vault-to-Flash technology Service Non-disruptive upgrades Hot-swap CRU and drive replacement Remote maintenance, call-home, automatic diagnostics High Availability

15 Copyright 2011 EMC Corporation. All rights reserved. VNXe Vault to Flash Cache Persistence CIFSExchange I/O VNXe Platform Services Block Services File Services ManagementServices Network, I/O, Service Shims SAS PCIe NIC 192.168.5.1 \\cifs\myshare 192.168.5.2 IQN:C0T0L0 Platform Services Block Services File Services ManagementServices SAS NIC PCIe Network, I/O, Service Shims Memory Power Down Routine Cache Memory Power Down Routine Cache 1. 1.AC power is lost to array A battery holds up SP and SSD device Transition to special power fail routine 3. 3.Power Down Code waits for dump complete Disables battery hold up 2. 2. Power Down Routine sheds unnecessary power draws Checksums Contents of memory to dump Initiates memory dump to SSD Cache

16 Copyright 2011 EMC Corporation. All rights reserved. VNXe Deployed and Operating Normally CIFSExchange I/O VNXe Platform Services Block Services File Services ManagementServices Network, I/O, Service Shims SAS PCIe NIC 192.168.5.1 \\cifs\myshare 192.168.5.2 IQN:C0T0L0 Platform Services Block Services File Services ManagementServices SAS NIC PCIe Network, I/O, Service Shims

17 Copyright 2011 EMC Corporation. All rights reserved. VNXe HA Services Support SP Failure CIFSExchange I/O VNXe Block Services ManagementServices Network, I/O, Service Shims SAS PCIe NIC File Services Platform Services 192.168.5.1 \\cifs\myshare 192.168.5.2 IQN:C0T0L0 192.168.5.2 IQN:C0T0L0 Platform Services Block Services File Services ManagementServices Network, I/O, Service Shims SAS NIC PCIe File Services 3. 3. Health/Alert Business Logic detects status change Indicates Alert to user Email Alert to EMC Support & configured email address 2. 2. HA Service starts new file service IP network failover is invoked iSCSI LUN is exported 1. 1.Cluster Manager Detects problem with other node Validates node failure Invokes HA failover service

18 Copyright 2011 EMC Corporation. All rights reserved. VNXe HA Services Support Service Failure CIFSExchange I/O VNXe Block Services ManagementServices Network, I/O, Service Shims SAS PCIe NIC Platform Services Block Services File Services ManagementServices Network, I/O, Service Shims SAS PCIe NIC File Services X Platform Services 1. 1.Local Resource Manager Detects problem Tries restarting services 3 times Invokes HA failover service 192.168.5.1 \\cifs\myshare 192.168.5.2 IQN:C0T0L0 2. 2. HA Service starts Management Service on other node IP network failover is invoked Management Services started on 2nd Storage Processor ManagementServices Mgmt IP 192.168.5.1 Mgmt IP 192.168.5.1 3. 3. Health/Alert Business Logic detects status change Indicates Alert to user Email Alert indicates to Support and configured emails

19 Copyright 2011 EMC Corporation. All rights reserved. VNXe HA Networking Feature Support FAILSAFE NETWORKING PLUS TRUNKING IMPLEMENTATION FailSafe Networking (FSN) Network configuration beneficial against switch & cable failures End-to-end network availability Automatically configured between SPs VLAN, 802.1Q-VNXe in a VLAN-enabled network Added security and Ease of management LINK Switch Primary pathsStandby paths Network Switch E-mail server Accounting database server Sales database server NetWar e file server UNIX file server AccountingSalesEngineerin g UNIX file server VLAN NetWare file server VLAN Sales database server VLAN Accounting database server VLAN E-mail server VLAN VNXe Series Link Aggregation IEEE 802.3ad standard for port grouping; improves availability One port fails, other ports take over Automatic configuration with statistical load balancing based on source and destination MAC addresses Does not increase single-client throughput, may increase throughput if there are multiple clients.

28 Copyright 2011 EMC Corporation. All rights reserved. Disks RAID Groups and Global Pools Flare LUNs Disk Volumes Stripe Volume Pool Volume 10 GB 18.5 GB Pool Volume CIFS Shared Folder Reserved storage (Size) User provisions a Shared Folder Thick Provisioning Shared Folders

29 Copyright 2011 EMC Corporation. All rights reserved. 2X more efficient Twice the Efficiency More storage, better utilization, lower cost File Deduplication and Compression Thin Provisioning Traditional storage

31 Copyright 2011 EMC Corporation. All rights reserved. 5 GB 18.5 GB Pool Volume CIFS Shared Folder 15 GB Allocated (Initial Size) Reserved storage (Maximum Size) Disks RAID Groups and Global Pools Flare LUs Disk Volumes Stripe Volume Pool Volume User provisions a Shared Folder Thin Provisioning Shared Folders

32 Copyright 2011 EMC Corporation. All rights reserved. VNXe THIN PROVISIONING VNXe Thin Provisioning Capacity oversubscription File systems iSCSI LUNs Logical size greater than physical size Physical allocation in real time to logical size VNXe Virtual Provisioning safeguards Automatic File System Extension past logical size iSCSI Dynamic LUN Extension past logical size Logical application and user view Physical allocation User B 10 GB User A 10 GB User C 10 GB 4 GB 2 GB Physical consumed storage

34 Copyright 2011 EMC Corporation. All rights reserved. VNXe File-Level Deduplication and Compression Architecture Deduplication processes: Policy engine scans all production files looking for data that meets certain criteria: Last accessed/modified time, minimum/ maximum size, file extension, directory Or, files selected via API Candidates are compressed Duplicated files are removed by using SHA-1 or byte-by-byte data comparison Stubs point to files in the hidden deduplication store Deduplication is transparent to clients: Process runs in the background Files pre- and post processing look the same Hidden deduplication store is a working area that is not visible Reads decompress data in memory, not on disk Writes are stored alongside deduplicated data Modifying one instance of a file has no impact on other deduplicated instances VNXe FILE DEDUPLICATION Deduplication-enabled file system User visible area Hidden deduplication store File A File B File A File C File B Active file File B File C File A Stub A Stub B Stub C Stub A Stub C Compress and deduplicate file Stub B

35 Copyright 2011 EMC Corporation. All rights reserved. User visible areaHidden reduced data store VNXe FILE SYSTEM VNXe File Deduplication and Compression: Data Modification File modification does not cause file to be reinflated: Allows targeting large files (Terabytes sized), and files that may show some level of activity while preserving user experience on access to these files Deduplicated files can be modified while still preserving commonality: New data is stored alongside old File is either reinflated or reprocessed when new+old reaches logical file size: Reinflated if selected for deduplication by the internal policy engine Reprocessed if selected for deduplication via API File Data New Data

37 Copyright 2011 EMC Corporation. All rights reserved. VNXe: Takes Care of the Complexities of Data Protection Problem: Calculating the space required for data protection is complicated. It require formulas and an intimate understanding of underlying snapshot and replication technology. Typical Result: Data Protection either gets slapped together in a probably should work fashion, or a Professional Services engagement is required. VNXe eliminates complexity by: Integrating best practices for provisioning data protection reserve space Easy to configure snapshot schedules and Application Consistent Snapshots Simplified replication configuration and management

38 Copyright 2011 EMC Corporation. All rights reserved. VNXe provisioning best practices also cover Data Protection storage Application specific best practices for data protection space. Thin provisioning aware: Applications using thin provisioning will not require as much data protection storage. Auto-adjustment of Data Protection space as your production storage resource grows Data Protection Storage Recommendations

40 Copyright 2011 EMC Corporation. All rights reserved. Shared Folder snapshots use Copy On first Write (COW) Snapshot creation and deletion is very quick The space required for snapshots continues to grow as changes are made to the production volume iSCSI snapshots use Redirect on Write (ROW) Snapshot creation is very quick Perfect for your latency sensitive applications Snapshots dont grow once created The differences between Shared Folder & iSCSI snapshots

41 Copyright 2011 EMC Corporation. All rights reserved. Example: VNXe Shared Folder Snapshot Provides a read-only or read-write, point-in-time view of data File system-level or iSCSI LUN view Multiple snapshot versions 96 r/o + 16 r/w Typically has a 10% capacity overhead Primary applications include Simple user initiated file un-deletes Efficient logical backup and restore Copy on first write technology Avoids fragmentation of primary FS One side file data protection space for all file system snaps Automatic extension of data protection space Online full file system instant restore from any snap Snaps can be deleted out of order Production file system Snapshot Logical point- in-time copy PFS files at 4PM.ckpt_PFS_9AM.ckpt_PFS_12PM.ckpt_PFS_3PM Production file system PFS_12PM Single SavVol PFS_3PM PFS_9AM PFS_12PM PFS_3PM PFS_9AM Empty Space SavVol extended Restore PFS to 12:00 p.m. snap PFS_4PM.ckpt_PFS_4PM PFS files at 4PM.ckpt_PFS_9AM.ckpt_PFS_12PM.ckpt_PFS_3PM Production file system PFS files at 12PM VNXe Family

42 Copyright 2011 EMC Corporation. All rights reserved. Snapshots Consistency Options Crash consistent snapshots VNXe provides the ability to create manual and scheduled crash consistent snapshots through Unisphere Shared Folder: Crash consistent snaps are acceptable iSCSI: Good for an emergency. Only applicable to applications with a single virtual disk

43 Copyright 2011 EMC Corporation. All rights reserved. Snapshots and Application Consistency iSCSI Application consistent snapshots Using 3 rd party backup applications Leverages the VSS framework for Microsoft Applications to create Hardware Snapshots for the application Preferred Solution: Using the Application Protection Suite Application protection Suite includes Replication Manager (RM) software An RM agent runs on the host, which guarantees the applications using the storage are quiesced prior to creating snapshots Leverages the VSS framework for Microsoft Applications For applications with multiple virtual disks, Application Sets ensure consistency across all the storage resources Exchange will automatically undergo snapshot consistency checks following the creation of the snapshot

44 Copyright 2011 EMC Corporation. All rights reserved. Snapshots Shared Folder: User initiated recovery using hidden.ckpt directory or Microsoft Previous Versions interface iSCSI: Snapshot promotion and revert performed using either Unisphere or RM Microsoft Previous Versions tab Data Recovery options

46 Copyright 2011 EMC Corporation. All rights reserved. VNXe Replication Replication can be*: VNXe to VNXe VNXe to VNX VNXe to Celerra (DART 6.0+) Celerra (DART 6,0+) to VNXe VNXe to VNXe fan-out & fan-in ratio 5 to 1 Same technology for file & block Production site Disaster recovery remote site WAN Snaps FS/ LUN VDM Snaps FS/ LUN VDM Network * See the EMC Simple Support Matrix (ESSM) for the VNXe Series, url: Simple Support Matrix EMC VNXe Series for any prerequisites and requirements.Simple Support Matrix EMC VNXe Series

47 Copyright 2011 EMC Corporation. All rights reserved. Replication Frequency Shared Folder replication driven from Unisphere Manual synchronization Automatic synchronization based on RPO (Recovery Point Objective) iSCSI replication using RM Schedule-driven synchronization frequency Application consistency is guaranteed

49 Copyright 2011 EMC Corporation. All rights reserved. Virus-checking request VNXe Anti-Virus Support Shared bank of virus-checking servers Can deploy multiple vendors engines concurrently Virus-checking server only reads part of files File access is blocked until it is checked Scan after update Scan on first read Automatic access-time update Notification on Virus Detect Anti-Virus Sizing Tool Runs over VNX Event Enabler Virus-checking server User Write/close or first read after new virus-definition file Virus-checking signatures VNXe Family

51 Copyright 2011 EMC Corporation. All rights reserved. VNXe File Level Retention Enterprise (FLR-E) Enables adherence to good business practices Provides for retention periods per file Retention is managed on a per-file basis

52 Copyright 2011 EMC Corporation. All rights reserved. File Level Retention Workflow Not-locked files Traditional non-FLR files Locked files (WORM) Retention periods are set on a per-file basis Retention period is set to infinite if left unspecified Cannot be deleted, renamed, or modified Retention periods can be extended Append files Protected files to which content can be added but not modified or deleted Expired files Files can be deleted after retention time expires FILE LEVEL RETENTION WORKFLOW Non-File Level Retention-enabled files Set retention periodsenable File Level Retention and commit to WORM state Retention period extended Retention period expires Locked or expired empty files File deleted 1 2 3 4 5 6 Not-locked Locked (WORM) 12 Expired 3 Append 2 4 6 3 5

53 Copyright 2011 EMC Corporation. All rights reserved. File Level Retention Capabilities Tamper-proof clock: Software clock maintained per FLR file system Maintains an additional clock that is separate from the system clock Changes in the system clock time cannot be used to fool the file into expiration Used for all File Level Retention time comparisons File Level Retention clock cannot be modified or reset Activity logging: Log is maintained in the File Level Retention logs subdirectory Information for each event: Time of event (system time) File with which the event is associated Action (create, append-only file, etc.) Operation being performed The user ID of who performed or attempted the action

55 Copyright 2011 EMC Corporation. All rights reserved. NDMP (Network Data Management Protocol) Heterogeneous 3-Way configuration support Extensive NDMP qualification performed. Supported Backup Software Vendors include: EMC NetWorker EMC Networker FastStart CommVault Simpana Symantec Backup Exec Symantec NetBackup VNXe Supports Traditional Backup Software Tape Library Backup Server Backup Restore Control & Data Path VNXe

56 Copyright 2011 EMC Corporation. All rights reserved. VNXe Supports EMC Data Domain Deduplication storage systems Scalable Systems Reduce storage by an average of 10-30x and protect up to 28.5 PB of logical capacity in a single system High-speed deduplication Complete backups faster - Throughput of up to 26.3 TB per hour Network efficient replication Send only deduplicated and compressed data across the network, requires a fraction of the bandwidth, time, and cost compared to traditional replication methods Easy Integration Qualified with all leading enterprise backup and archiving applicationsintegrates easily into existing storage infrastructures

57 Copyright 2011 EMC Corporation. All rights reserved. VNXe Supports EMC Avamar Deduplication backup software and system Faster backup over existing LAN/WAN Data deduplication significantly reduces backup windows and network traffic by only storing unique changes, while always maintaining daily full backups for immediate single-step restore Enterprise-wide backup and recovery for both physical and virtual environments Optimized for VMware, NAS, Remote Office and Desktop/Laptop Flexible deployment Avamar Data Store scales to 124 TB of deduplicated capacity, and integrates with Data Domain systems for further scalability of high change rate workloads High reliability Patented RAIN technology to provide uninterrupted data accessibility

59 Copyright 2011 EMC Corporation. All rights reserved. VNXe Windows Integration Quotas (groups and user) Yes, supported through AD only GPOs Defined & Parsed by AD Home directories Yes Windows 2008 AD support Yes DFS support : Supports root DFS in standalone mode only Can be supported as a leaf node Does not support DFS-R Support ACLs at the share, level directory and the file Yes via AD

60 Copyright 2011 EMC Corporation. All rights reserved. Windows Group Policy Group Policy Object User and Computers Domain Windows Domain Controller Windows Support Enhancements Windows Group Policy GPOs are defined and parsed by Active Directory VNXe supports GPOs through Active Directory

61 Copyright 2011 EMC Corporation. All rights reserved. Operating System Refresh Windows Support Enhancements Windows 2008 R2 Server Based on the new Windows 7 kernel VNXe to support all Windows 2008 R2 server flavors and platforms Windows 2008 R2 hosts can connect to the VNXe over CIFS SMB2, CIFS SMB1, iSCSI VNXe CIFS servers can be part of a Windows 2008 R2 based domain Listing in Microsoft Windows Server catalog

63 Copyright 2011 EMC Corporation. All rights reserved. Challenge Graphical, task-oriented model Approachable, intuitive design Web-familiar look & feel Simplifies management for the storage novice No storage background required Immediate productivity Users can easily: Create storage for an application Monitor and manage that applications storage Customize the interface according to personal preferences or local language requirements Identify and resolve hardware failures Perform software upgrades from interface Designed for IT Generalist Focus on applications storage Built-in Best Practices Online Support Ecosystem Designed for IT Generalist Focus on applications storage Built-in Best Practices Online Support Ecosystem Introducing VNXes Unisphere

64 Copyright 2011 EMC Corporation. All rights reserved. Application-Enabled Management Managing storage is always in the context of the application Capacity usage Storage provisioning Integrated application best practices Automate and simplify storage provisioning No guesswork Best-practice wizards for key applications

65 Copyright 2011 EMC Corporation. All rights reserved. Enables VMware storage to be fully managed from VNXe Simplified Virtualization Integration Best Practice Provisioning Wizard for Hyper-V Automates storage provisioning & data protection Allows users to monitor Hyper-V storage on VNXe API integration with vCenter Discovers existing datastores and VMs hosted on VNXe to streamline provisioning tasks Allows the VNXe admin to allocate additional storage to datastores directly Automatically creates and configures the datastore on ESX after provisioning

66 Copyright 2011 EMC Corporation. All rights reserved. EMC VSI for VMware vSphere NFS data store management for the VMware Administrator Unified Storage Management Increase storage efficiency while maintaining operational integrity Celerra Storage Admin & VMware Admin share same visibility into storage resources VNX Plug-in allows VMware admin to Provision VNXe storage Create VMFS Datastores (iSCSI) Create NFS Datastores Enables Thin Provisioning

67 Copyright 2011 EMC Corporation. All rights reserved. Instant Expertise Best-practice wizards configure storage with just a few clicks Share Wizard Setup NFS and CIFS shares in minutes Volume Wizard Setup iSCSI volumes in minutes Hyper-V Wizard Setup 1TB Hyper-V datastore in 10 minutes E-Mail Wizard Setup hundreds of Exchange mailboxes in fewer than 10 clicks VMware Wizard Setup 1TB VMware datastore in 10 minutes

68 Copyright 2011 EMC Corporation. All rights reserved. Built-In Best Practices Examples Exchange Calculating the number and size of Exchange storage groups Selecting correct storage pool and RAID set for customer Calculating the amount of storage for snapshots VMware Automatically updating VMware when storage changes take place Thin provisioning enabled by default for NFS datastores Default snapshot schedule for data protection

70 Copyright 2011 EMC Corporation. All rights reserved. Failed component easily identified Alert Notification with access to remedial help Direct access to EMC support options Order replacement part from Unisphere Simplified Troubleshooting

71 Copyright 2011 EMC Corporation. All rights reserved. VNXe Health/Alert Drive Failure CIFSExchange I/O VNXe Platform Services Block Services File Services ManagementServices Network, I/O, Service Shims SAS PCIe NIC Platform Services Block Services File Services ManagementServices Network, I/O, Service Shims SAS PCIe NIC X 192.168.5.1 \\cifs\myshare 192.168.5.2 IQN:C0T0L0 1. 1.Disk driver detects failed or removed device Reconstructs data for pending I/O Marks device as removed from system 2. 2. Health/Alert Business Logic detects status change Indicates Alert to user Email Alert to EMC Support & configured email address

72 Copyright 2011 EMC Corporation. All rights reserved. The VNXe On-line Support Experience Key Benefits Direct access to product community Just a click away Self-help resources: Whitepapers, FAQs, online training, how-to videos Knowledgebase search EMC-assisted support resources: Live chat Assisted parts replacement My support page EMC-assisted support resources: Live chat Assisted parts replacement My support page

80 Copyright 2011 EMC Corporation. All rights reserved. A new way to think about shared storage Simple. Efficient. Affordable. Configure in seconds Get more capacity at less cost Rest easy, rock solid Starting under $10K

Documents

1© Copyright 2011 EMC Corporation. All rights reserved. The VNXe Series Technical Presentation Name Title October 2011