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C2C—Engaging Multiple Agencies in Incident and Emergency Management

Dr. Charles E. WallaceSE Regional Marketing Director

Telvent Transportation, North America

ITS America Annual Meeting, May 4, 2010

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Challenges to America’s Highway System

Urban traffic congestion is increasing

Travel time reliability is worse

Population is increasing faster than highway miles

(Adapted from James Wolfe and Mark Plass, "A Change in the Way We Solve Urban Transportation Problems," FDOT’s ITS Disseminator, August 2008)

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Causes of Traffic Congestion

At least 60% of the causes of congestion can be addressed through traffic management

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Traffic Incident Management (TIM) and Quick Clearance (QC)

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TIM/QC Actions

Open Roads PhilosophyStatewide TIM Strategic Program PlanStatewide and Regional TIM TeamsSafety Service Patrols

Severe Incident Response

Towing incentive programsRapid Incident Scene Clearance (RISC) in FloridaTowing & Recovery Incentive Program (TRIP) in GeorgiaHouston's Safe Clear program requires disabled vehicles on freeways to be towed instantly

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TIM/QC Players

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Emergency Management

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Agency Involvement by Incident Level

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National Context for Emergency Response

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The Emergency Management Process

Plan

Prepare

Respond

Recover

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Emergency Transportation Operations

Traffic Incident Management

(TIM)

Emergency Management

(EM)

Emergency Transportation Operations

(ETO)

Reference: Guide to Emergency Transportation Operations 2005 NCHRP Report 525: “Surface Transportation Security, Volume 6: Guide to Emergency Transportation Operations”

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Implement ETO Using Transportation Systems Management & Operations(TSM&O)

“TSM&O is a wide-ranging system to manage congestion and maximize

operation of our highways. TSM&O is not just the sum of its parts—many of which

are intelligent transportation systems (ITS) related—it is a fundamental change in the

way we solve the urban transportation problem.”

(Wolfe and Plass)

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Traffic Management Centers (TMCs)

Five more coming in Florida!

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TMC Functions

Routine traffic managementIncident managementTraveler informationDispatch Road RangersCoordinate with Emergency Management Agency (EMA) for emergencies

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Emergency Operations Center (EOC) Functions

Manage locally or statewide declared emergencies

WeatherNatural or human-caused disastersHomeland security threats

Activate Emergency Support Functions (ESFs)

ESF #1 – TransportationESF #3 – Public Works15 in all

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Fusion Centers

“Fusion centers (FC) have evolved as a term broadly describing a center where information is ‘fused’ or integrated to support threat and hazard assessment, prevention, and law enforcement”*Many evolve from regional anti-terrorism task forces72 FCs nationally as of July 2009State and regional FCs

*Source: "Information Sharing Guidebook for Transportation Management Centers, Emergency Operations Centers, and Fusion Centers," FHWA, prepared by Booz-Allen-Hamilton, draft November 2008

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Fusion Centers (cont’d)

Functions: gather/fuse intelligence to address:

Specific laws or types of public hazard (e.g., driver licensing, banking crime), Specific critical infrastructure elements (including transportation facilities)Public safety and national security challenges (e.g., terrorism, major criminal activities, public health risks, major economic risks, critical infrastructure protection, and major natural hazards)

*Source: Ibid.

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Partners

Kentucky Office of Homeland Security Kentucky State Police Kentucky Transportation Cabinet Kentucky Department of Corrections Kentucky Department of Military Affairs Kentucky Vehicle Enforcement Federal Bureau of Investigation Bureau of Alcohol, Tobacco, Firearms, and Explosives United States Department of Homeland Security

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Functions

Provide all crimes and terrorism intelligence analytical services Supports the Joint Terrorism Task Force (JTTF) with counter-terrorism investigators Assists all federal, state and local law enforcement with their request for information on suspects by utilizing available databases Assist law enforcement in the location of subjects Assist law enforcement with suspect vehicle registration Assist law enforcement with suspect driver license photo and data Serves as the conduit for law enforcement’s request for information from other state fusion centers Serves as a repository for the state’s identified critical infrastructures. Receives Field Intelligence Reports and other reports from law enforcement officers from their in car mobile data computers through the Kentucky Open Portal Solution (KyOps)

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Functions cont’d

Receives state-wide all-crimes tips through a toll free hotline 1-866-Eye-On-KY and/or website submissionLaw enforcement radio and data communications capability through Kentucky State Police Communications which is located in the fusion center Telecommunications for Kentucky State Police Headquarters and Kentucky Vehicle Enforcement Kentucky Arson and DUI hotline center Kentucky Amber Alert Notification Connected to the United States Department of Homeland Security Information Network (HSIN), which is an intelligence and information sharing network Connected to the FBI Law Enforcement Online (LEO), which is an intelligence and information sharing network Connected to the Regional Organized Crime Information Center, which is an intelligence and information sharing network for fourteen southeastern states, Puerto Rico, and the U.S. Virgin Islands Receives intelligence briefings from the Federal Bureau of Investigation and U.S. Department of Homeland Security

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Functions cont’d

Both secure and non-secure video conferencing capability Limited linguistic support Traffic and incident management center that monitors highway construction, maintenance, weather and other events Monitors and updates the Kentucky 511 phone and website system Monitors websites of regional traffic centers in Louisville, Lexington, and Northern Kentucky/Cincinnati Monitors live video feed of selected traffic sites throughout Kentucky Monitors the 24 hour news channels for situational awareness Monitors the National Weather Service Monitors sensitive material convoy while traveling through the state Monitors Emergency Operations Center incidents Radio communications center for SAFE Patrol (motorist aid) Program

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Joint Regional Communications Centers (JRCCs) in Florida

State law enforcement (LE) dispatch centersDispatch up to about 13 state LE agencies from a common center (esp. FL Hwy. Patrol and FL Dept. of LE)Seven centers statewide (Tallahassee, Jacksonville*, Tampa*, Orlando*, Miami*, Ft. Myers*, Lake Worth) staffed by FHP

*Co-located with RTMCs, or soon to be

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The C-s of Traffic Incident and Emergency Management

1. Communication2. Cooperation3. Coordination4. Consensus (or “commitment”)5. Compromise

• “Technology drives organizational improvement”

• “Co-location is as valuable as technology”

Jim McGee, Nebraska Department of Roads

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So, Why Not Get These All Together?

TMCs – traffic and incident managementEOCs – emergency planning and responseFC – gathering, analyzing, and distributing information vital to all othersJRCC – dispatching LE and protecting transportation assets

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Info Flows Between Centers

Source: Fusion Center Report.

Fusion Center(FC)

Transportation Management Center

(TMC)

Emergency Operations Center

(EOC)

InformationExchange

Information

Exchange In

form

atio

nE

xcha

nge

SignalControls

MessageSigns Road

WeatherVideoCams

TrafficSensors

911Centers

DispatchSystems

NewsFeeds

WeatherServices

Fire

Police

ServicePatrols

Road MXOperations

Fire

Police

WeatherServices

EMS NewsFeeds

911Centers

DispatchSystems

Road MXOperations

PublicWorks

Utilities

S&LGov’t

Intel.Agencies

PublicHealthFEMADHS

DOT

PublicHealth

Intel.Agencies

FEMA

DHS

DODDOT

DOI

FBI

Banking

Energy

JusticeDepts

Licensing,Registration

EPAs

S&LGov’t

Ports

Agriculture

CriminalInfonets

Fusion Center(FC)

Transportation Management Center

(TMC)

Emergency Operations Center

(EOC)

InformationExchange

Information

Exchange In

form

atio

nE

xcha

nge

SignalControls

MessageSigns Road

WeatherVideoCams

TrafficSensors

911Centers

DispatchSystems

NewsFeeds

WeatherServices

Fire

Police

ServicePatrols

Road MXOperations

Fire

Police

WeatherServices

EMS NewsFeeds

911Centers

DispatchSystems

Road MXOperations

PublicWorks

Utilities

S&LGov’t

Intel.Agencies

PublicHealthFEMADHS

DOT

PublicHealth

Intel.Agencies

FEMA

DHS

DODDOT

DOI

FBI

Banking

Energy

JusticeDepts

Licensing,Registration

EPAs

S&LGov’t

Ports

Agriculture

CriminalInfonets

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Info Flows Between Centers, FL

Fusion Center(FC)

Transportation Management Center

(TMC)

Emergency Operations Center

(EOC)

InformationExchange

Information

Exchange In

form

atio

nE

xcha

nge

SignalControls

MessageSigns Road

WeatherVideoCams

TrafficSensors

911Centers

DispatchSystems

NewsFeeds

WeatherServices

Fire

Police

ServicePatrols

Road MXOperations

Fire

Police

WeatherServices

EMS NewsFeeds

911Centers

DispatchSystems

Road MXOperations

PublicWorks

Utilities

S&LGov’t

Intel.Agencies

PublicHealthFEMADHS

DOT

PublicHealth

Intel.Agencies

FEMA

DHS

DODDOT

DOI

FBI

Banking

Energy

JusticeDepts

Licensing,Registration

EPAs

S&LGov’t

Ports

Agriculture

CriminalInfonets

Fusion Center(FC)

Transportation Management Center

(TMC)

Emergency Operations Center

(EOC)

InformationExchange

Information

Exchange In

form

atio

nE

xcha

nge

SignalControls

MessageSigns Road

WeatherVideoCams

TrafficSensors

911Centers

DispatchSystems

NewsFeeds

WeatherServices

Fire

Police

ServicePatrols

Road MXOperations

Fire

Police

WeatherServices

EMS NewsFeeds

911Centers

DispatchSystems

Road MXOperations

PublicWorks

Utilities

S&LGov’t

Intel.Agencies

PublicHealthFEMADHS

DOT

PublicHealth

Intel.Agencies

FEMA

DHS

DODDOT

DOI

FBI

Banking

Energy

JusticeDepts

Licensing,Registration

EPAs

S&LGov’t

Ports

Agriculture

CriminalInfonets

JRCC

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Information Exchange & C2C FromTo

TMC EOC FC JRCC

TMC Inter-regional incidents

Incident status

Threats to trans. infra-structure

Law enforce-ment (LE) response

EOC Traffic, road status

Incident status, evac.

Threats to infra-structure

LE response

FC Traffic, road status

Incident status

Inter-regional intell.

LE response

JRCC Traffic, incident status

Incident status, evac.

Special intel-ligence

Inter-regional info

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For More Information

TMCs and TIM: http://ops.fhwa.dot.gov/ & http://tmcpfs.ops.fhwa.dot.gov/index.cfmEOCs: http://www.fema.gov/index.shtm, http://floridadisaster.org/state_em.htm & http://www.floridadisaster.org/fl_county_em.aspJRCC: http://www.flhsmv.gov/fhp/FCs: http://www.dhs.gov/files/programs/gc_1156877184684.shtm

Thank You

Smart Information for a Sustainable World