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Building Trust In the Workplace

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He who does not trust enough, will not be trusted. Lao Tzu

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Objectives

Upon completion of this course the participant will be able to:1. explain the importance of trust in the workplace.

2. describe the consequences of not having trust in

the workplace. 3. utilize processes and procedures to

develop and maintain a trusting workplace.

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Building Trust

Trust means: feeling safe, having confidence that failures will not be mocked, attempts will be cheered, and successes will be celebrated and that others will accept you and your contributions.

Rule for This Class:

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What is Trust?

Trust, noun: a : assured reliance on the character, ability, strength, or truth of someone or something. b : one in which confidence is placed

Trust, verb: a : to place confidence: depend. b : to commit or place in one's care or keeping : entrust

--Merriam-Webster Online Dictionary 2013

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Building Trust Activity

1. Where did you grow up? 2. How many siblings do you have

and where do you fall in the sibling order (oldest, youngest, middle)? 3. What was the most difficult,

important or unique challenge of

your childhood?

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Who do you trust?

Why?

Who trusts you?

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Why is trust important?

Basic Human NeedFoundation of Relationships

Organizational NeedCreates Effective Communication/Cooperation

Retains EmployeesMotivates EmployeesAllows for Risk Taking

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Trust and Communication

Trust

Communication

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Why is trust important?

Trust is necessary for:feeling able to rely upon a coworker.

cooperating with and experiencing teamwork with a group.

taking thoughtful risks.

experiencing believable communication.

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How is trust built/created?

It takes years to build trust and only seconds to

destroy it. anon

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Characteristics that build/create trust .

Competence/Credibility

Dependability/Consistency

Honesty/Reputation

Consideration

Contribution

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Workplace activities that promote trust.

Promoting Fairness

Holding Social Events

Celebrating team success.

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What are the consequences of NOT having trust in workplace?

Low Trust Suspicion of Other’s

Motives

Assume the Worst

Low Morale

Poor Relationships

High Trust Willingness to Understand

Others

Benefit of the Doubt

Good Morale

Positive Relationships

Workplace Culture

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What destroys trust?

Act and speak inconsistently.

Seek personal rather than shared gain.

Withhold information.

Lie or tell half truths.

Be closed minded.

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What destroys trust?

Keep Secrets

Don’t Admit

Mistakes

Don’t Improve

Don’t Listen

Disrespect

Fail to Deliver on Promises

Skirt real

issues

Don’t

Care Don’t Take

Responsibilit

y

“Snoopervis

e”

Break

Commitmen

tsFake

TrustDouble

Talk

5 Dysfunctions of a Team17

Inattention to RESULTS

Avoidance ofACCOUNTABILTY

Lack of COMMITTMENT

Fear ofCONFLICT

Absence of TRUST

Source:Patrick Lencioni, The Five Dysfunctions of a Team

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Betrayal

Name some ways in which you can “betray” a person’s trust.

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Activity: Betrayal

Talking. How can you conduct a difficult conversation with a person who broke your trust?

Analyzing. How can you calmly analyze the betrayal incident?

Decision making. How should you interact with each other in the future?

Forgiving. How can you forgive and forget the other person's behavior—and your own behavior? Reprinted from THIAGI GAMELETTER. Copyright ©

2012 by The Thiagi Group, Inc.

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Rebuilding Trust

Rebuild Your Trust in YourselfAdmit the Wrong

Apologize for the WrongMake Restitution for the Wrong

Re-do (the things that earned the trust in the first place)

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You May Never Overcome Some Betrayals.

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Trust

Key leadership competency

The glue that holds all relationships together—including the relationship between leaders and the led is trust and trust is based on integrity. --Brian Tracey

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Trust and Leadership

Factors that lead to employees seeking new jobs:

Loss of Trust in Company

Lack of Transparency by Leadership

Perception of Unethical and Unfair Treatment

Trust in the Workplace2010 Ethics and Workplace Survey--Deloitte LLP 2010

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Maintaining Trust

The best way to maintain a trusting work environment is to keep from breaking trust in the first place.

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Suggested Reading

The Speed of Trust, Stephen M. R. Covey, Free Press, 2006.

Trust and Betrayal in the Workplace, Reina and Reina, Berrett-Koehler Publishers, 2006.

Trust Rules: How to Tell the Good Guys From the Bad Guys in Work and in Life, Linda K. Stroh, PhD., Praeger Publishers, 2007.

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References

Heathfield, Susan M., Trust Rules: The Most Important Secret About Trust What Is Trust?,  About.com Guide, 2012.

Reina, Reina, Chagnon, Reina and Reina, Trust and Betrayal in the Workplace, Berrett-Koehler Publishers, 2006.

Tway, Duane C., A Construct of Trust, Dissertation, 1993. Unpublished Paper, Leadership and Trust: An Imperative for the Transition Decade and Beyond, 1995.

Covey, Stephen, M. R., The Speed of Trust, Free Press, 2006.