Career Tracking and Advancement: BACH’s Data Collection, Reporting & Analysis Strategies

Pamela Paulk, Chair, BACH Board of DirectorsRonald Hearn, BACH Executive DirectorBarbara Hopkins, Principal, Quick Study Consulting, LLC

RESULTS - BASED

ACCOUNTABILITY

End conditions: The ways in which customers are better off when your program works as it should.

Performance Management: Managing the performance of your program so that your customers are better off.

Healthcare institutions,Underemployed workers

Performance Measures:•% of individuals who are retained for 2 years;•% of individuals who advance to new jobs.

For the BACH Coaching Program, Five Steps

Results: If our coaching program works as it should, how will our hospital and incumbent worker customers be “better off?”

• Improved rates of retention for coaching participants (& lower turnover/vacancy rates for hospitals);

• Improved rates of job advancement and wage gain for coaching participants.

• Performance measures are data elements that tell us whether we’re achieving results.

• “All performance measures that have ever existed … in the history of the universe can be derived from thinking about the quantity and quality of effort and effect.” Mark Friedman, Trying Hard is Not Good Enough, p. 67.

How Much?•Number of incumbent workers in coachees;•Number of coachees in an education or training program.

How Well?•Number of coachees with IDPs;•Number of coachees completing training;•Number training completers who received a license or certification.

Better Off?

• Number of coachees retained for x months;

• Number of coachees who advanced to a new job;

• Number of coachees who achieved a wage gain.

• Percent of coachees retained for x months;

• Percent of coachees who advanced to a new job;

• Percent of coachees who achieved a wage gain.

QUANTITY QUALITY

EFFE

CTEF

F0RT

A

D B

C

Importance Scale (Most to Least): A, B, C, DControl Scale (Most to Least): D, B, C, A

“We have the least control over the most important measures.” Mark Friedman, Trying Hard is Not Good Enough, p. 77.

Efforts OutcomesProvide CoachingEnrolledComplete/Update IDPUpdate employment

Date, Institution, CoachCompleted/updated/not yet working onJob/wage/date

Track Participation in Training (Certified Medicine Aide, Employability Skills Training, Medical Practice Associate, 2yr college, 4 yr college, Bridge, Soft Skills, School at Work, CNA, Computer Skills, CPR, Medical Terminology, Nurse Extender, Pharmacy Technician, Radiology Technician, Respiratory Therapist, Medical Coding, Surgical Technician)

AppliedEnrolledDropped out (academic, personal/family, work schedule)DismissedCompletedPassed licensure/certification examReceived license/certification

Provide Career Advancement Services1.Academic Assessment2.Career Interest Assessment3.Career Mapping4.Financial Aid/Tuition Assistance5.Goal Setting Job Application Assistance6.Resume/Interview Skills7.Complete/Update IDP

Minutes of service provided, with capacity to add notes to each record.

Provide Retention Services1.Conflict Resolution2.Daycare Assistance3.EAP Referral4.Goal Setting5.Housing Assistance6.Improving Attendance7.Job Performance8.Stress Reduction9.Team Building10.Time Management11.Transportation

Minutes of service provided, with capacity to add notes to each record.

Source: BACH ETO Database, February 2010

Enrolled in CNA: 14Completed CNA: 14

Enrolled in NE: 78Completed NE: 67

Enrolled in & completed NE: 4Enrolled & Still Enrolled in 2yr: 4

Enrolled and Still Enrolled in 4yr: 1

Enrolled & Still Enrolled in 2yr: 2Enrolled in RT: 12Completed RT: 6

INITIAL TRAINING ENROLLMENTS

SUBSEQUENT TRAINING

ENROLLMENTS

*N=211 hours of career advancement (CA) and retention services (RS) provided during year 1 to coachees retained for 24 months at institutions 2, 13 and 34.