1 © 2012 Cargill, Incorporated. All rights reserved. Nourishing Ideas. Nourishing People. TM Ian Mitchell Global Business Services EMEA Nourishing ideas

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© 2012 Cargill, Incorporated. All rights reserved.

Nourishing Ideas. Nourishing People.TM

Ian MitchellGlobal Business Services EMEA

Nourishing ideas. Nourishing people.TM

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Our strength is our ability to connect expertise around the world.

139,000 employees in 65 countries. As of February 2012

North America44% of gross investment55,000 employees

Europe/Africa27% of gross investment24,000 employees

Latin America17% of gross investment26,000 employees

Asia/Pacific12% of gross investment34,000 employees

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We buy, process and distribute grain, oilseeds and other commodities to makers of food and animal nutrition products. We also provide crop and livestock producers with products and services.

We provide food and beverage manufacturers, foodservice companies and retailers with high-quality ingredients, meat and poultry products, and health-promoting ingredients and ingredient systems.

We provide our agricultural, food, financial and energy customers around the world with risk management and financial solutions.

We serve industrial users of energy, salt, starch and steel products. We also develop and market sustainable products made from agricultural feedstocks.

Cargill is composed of 75 businesses organized around four major segments.

Agricultural

Food

Financial

Industrial

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Established country specific Financial Service Centres

Created more regional financial service centres

Further internal consolidation plus outsourcing of financial transaction processing activities to Eastern Europe

Establishment of Global Business Services & strategy review

Implementation of strategy review

Our EMEA Shared Service Journey

1 Mid 1990s

2 Early 2000s

3 2009

4 2011

5 2012+

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Our EMEA Shared Service Journey

here Lessons Learned To Date

1. It works ! Internal

2.Solid business case & senior management support

Internal

3. Communication Internal

4. Create positive perception Internal

5.Understand your processes & performance first

Outsourcing

7. Salary arbitrage is possible Outsourcing

8. Knowledge retention Outsourcing

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Policy Dialoguewith Businesses

• Recommend policy in areas of specialized skills and knowledge

• Set standards in areas of specialized skills and knowledge

• Monitor compliance with Corporate Requirements

• Ensure Cargill access to “best practice” functional capabilities required for Strategic Intent

• Lead selection, development, and evaluation of functional leadership and talent

• Champion connectivity to other functions, shared services, and BUs, and establish/reinforce standards and consistency

• Owns Major Business Processes (PRTP, RTR, HTR, etc). Provides strategic guidance and governance of major processes to business unit and GBS

Corporate Functions

• Serves businesses and functions with high administrative burden where major economies of scale exist

• Manages businesses as its customers with clear governance mechanisms

• Operates as an independent entity, but governed by , and accountable to, all stakeholders

GBS

Business Unit

Transactional Supportto Businesses

Process andPolicy Direction for

Major Business Processes

• Responsibility for achieving strategic goals, focused on core mission-critical activities

• Accountable for financial and business results

• Focus on Cargill’s customers, products and local markets

Business Unit (s)

Corporate Function(s)

Global Business Services

Corp Ctr

‘Strategic Partner’ Strategic and critical processes

“’Service Provider”Provide standardized services

‘Specialist’Enterprise wide strategy and policy

making

Our EMEA Shared Service Journey – the Future

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Global Business Services

We will develop and execute GBS strategy

We will build GBS brand

We will capture and validate value with

our clients

GBS Operational

KRAs

GBS Strategic KRAs

We will enable Cargill to work differently. “Right work, right location, right cost, right delivery model”

GBS Vision

We will select, develop and retain

the best people

We will honor our

commitments

We Will Enrich Our

Communities Through Serving

We WillSupport Cargill’s Growth Strategy

We will deliver innovation in our

services that improve

effectiveness & efficiency

We will be the partner of

choice for Cargill businesses and

functions

We will operate as one global

managed services

organization

Our EMEA Shared Service Journey – the Future

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Nourishing ideas. Nourishing people.TM

Documents

1 © 2012 Cargill, Incorporated. All rights reserved. Nourishing Ideas. Nourishing People. TM Ian Mitchell Global Business Services EMEA Nourishing ideas