1 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID Managing Borderless Networks with CiscoWorks LMS LMS Webinar Series

1© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID

Managing Borderless Networkswith CiscoWorks LMS

LMS Webinar Series

© 2010 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2

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Agenda

• Borderless Networks Overview

• Network Management Challenges

• Managing Borderless Networks with CiscoWorks LMS

• Introducing LMS 4.0 – A “New” Management Paradigm

• For More Information


Borderless Networks

Connect More Closely with Your Customer, Partner, Workforce

Accelerate growth by integrating innovations into the business process—bringing interactions faster to the customer.

Harness Video as the agent of change to realize closer customer contact, enhance customer experience and customer loyalty.

Transform the workspace experience and increase productivity. Automate business processes to drive down costs.


Cisco Architectural Approach

Borderless Networks

Collaboration Virtualization

Product Portfolio

DesktopVirtualization

Multistream Video

WAAS

Wireless

Switching

Routing

Security

Security Policy


Gain visibility and knowledge of ALL network assets and connectivity - what, who, where

Some Challenges in Managing Borderless Networks…

Identify, troubleshoot and remediate problems before they are service and end user impacting

Understand the impact of network changes and comply with regulatory requirements – what, who, when, why

Simplify the deployment of new Cisco platforms and technologies


Simplifies Deployment of New Technologies

Delivers Complete Life Cycle Management

Managing Borderless Networks with CiscoWorks LMS

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Product Portfolio

User / Network Services

Wired/Wireless

Convergence

MobilityPerformance

Policy

Energy Management

Identity

Medianet

Third-party ISVs- CMdb- Troubleticketing- Enterprise Fault Management- NCCM- Performance Management

Location Border

Device Border

Application Border

Management

CiscoWorks LMS- Monitor/Troubleshooting- Configuration Management- Performance Management- Life Cycle Management- Reporting

CiscoWorks LMS provides a single platform for enabling “end-to-end” management of borderless networks

Provides Comprehensive Device Coverage

Integrates via Open Extensible Framework


Complete Lifecycle Management

CiscoWorks LMS helps automate the day-to-day tasks associated with managing an end-to-end network

Discover

Manage

Monitor

Troubleshoot

Remediate

Optimize

•Quickly discover all network elements

•Create common device list – for all managed

elements•Collect inventory details

and backup all device configurations

•Deploy configuration changes and image

updates•Maintain device config

consistent with Corp policy and best practices

• Provide visibility of all network changes – config, inventory

• Proactively monitor network faults and

performance• Identifying problems

before they are service impacting

• Quickly isolate and identify network

problems• Problem isolation

with drill down for root cause analysis

• Quickly fix problems through automated

or manual intervention

• Best practices and discrepancy

checking with automated fix to

prevent problems before they are

service impacting

• Review and modify NM processes to

improve manageability

improving network availability while lowering OPEX


Simplify the Deployment of New TechnologiesCiscoWorks LMS simplifies the deployment of Cisco value-added technologies

Simplifies the setup and usage of advanced troubleshooting capabilitiesEmbedded Event Manager, Generic Online Diagnostics, Smart Call Home

Provides support for the managing platform specific technologiesVirtual Switching Services, Auto Smart Ports, Service Ready Engine (SRE), Data Center Services Node (DSN)

Enables end-to-end deployment, monitoring and troubleshooting of new Cisco networking technologies

- Readiness assessment – is the network infrastructure capable of supporting a new technology

- Configuration – setup of technology across the network infrastructure- Monitoring and Troubleshooting – how is the technology working

EnergyWise, Virtual Routing and Forwarding, CISF, Identity


Support for over 500 Cisco device families

Routers, Switches, Firewalls, Service Blades, Access Points Data Center, Campus, Branch

Comprehensive Device Coverage

CiscoWorks LMS provides the most complete and comprehensive management support for Cisco devices in a borderless network

Data Center(Nexus 7000 Series)

Nexus 7000

Nexus5000

Nexus1000

Enterprise Campus& WAN Edge

(Cisco Catalyst switchesCisco 7x00, ASR 1000 and 10000 Series)

Cisco 6500

Cisco 4500

Cisco 3560/3750

Cisco 2960

Cisco 7600

Cisco ASR1000

Enterprise Branch(Integrated Services Routers)

Cisco 3800

Cisco800

Cisco 1800

Cisco 2800

Day-one device support initiative

Ensures all new platforms are supported the day they ship (recent examples; Nexus, ISR-G2, 2k-S, 3k-X)


Open Extensible Framework

CiscoWorks LMS provides integration and open access to its’ data rich models

Common use cases• Import device list from third party discovery – reduces

the load and need to run multiple network discoveries• Inventory export to populate (federate) CMDb –

reduces polling for Cisco detailed device information and configurations

• Scheduled configuration push to close trouble ticket via CWCLI – allows integration to auto remediate configuration change

Methods available• Light-weight cross launching from the CiscoWorks

Portal• Integration of CiscoWorks functionality within third-party

applications• Data level integration via ODBC interface• North and Southbound integration

12© 2009 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID

CiscoWorks LMS 4.0

“A New Management Paradigm”


CiscoWorks LMS 4.0 Release Goals and Objectives

Cisco Differentiation

Facilitate adoption and stickiness of Cisco technologies – Identity, EnergyWise, Stack Power, Smart Install, Auto Smartports

Ease-of-Use and Ease-of-Operations

Significantly address #1 customer issue with LMS – usability

Context & Relevance

Extensible framework to leverage Cisco’s solutions and best practices knowledge


CiscoWorks LMS 4.0 Usability Highlights

Improved navigation; Workflow-based user experienceMove from Application to Functional partitioning; flattened navigation to reduce “feature hunting”Significantly reduced # of windows and pop-ups

New portlets, dashboards and mouse-oversFewer clicks to get to the details

Simplified set-upSetup wizards and guided workflows for easy installation (Installs in 1/3 time of LMS 3.2)

‘Informational vs. mechanical’ help; Video help

CiscoWorks LMS 4.0 has made significant changes and improvements to overall usability and user experience

New Look and FeelNew User Interface and User Experience standards based on Web 2.0 paradigms


Monitoring and Troubleshooting

Out-of-the-box default settings enable immediate monitoring and troubleshooting to quickly isolate network problems

Contextual dashboards and troubleshooting views

Centralized alarm & event browsers

Event forensics and annotations

Cisco NAM integration

Automated health and event monitoring

Cisco IP – PSIRT, EoX, Contract Center


Configuration Management

CiscoWorks LMS 4.0 provides complete configuration management capabilities including; inventory, config archive, software image management and change management

Step-by-step workflows based on Cisco validated-designs help ensure error-free deployment of new technologies and services

Cisco Best Practices Configuration TemplatesDeploy full or partial device configurations based on Cisco validated design templatesExtensible configuration library

Cisco Configuration Professional (CCP) IntegrationAssist with multi-device deployment of CCP generated configuration filesLeverages LMS Configuration Template features


Introducing LMS Work Centers“Provides an extensible framework enabling large-scale lifecycle management of Cisco technologies and solutions”

Work Center Configuration Monitoring & Reporting

EnergyWise Large-scale switch configurationManage EW domains and policies

Power consumption, Cost savings, policy compliance, alarms & events

Identity Large-scale Identity deploymentDay-N configuration changes

ACS integration: Auth success failure trends, user info, login stats

Smart Install Centrally manage Smart Install DirectorsManage client switch configuration and sw images

Smart Install-specific LMS job management

Auto Smartports Large-scale ASP deployment and day-N configuration changesEvent/trigger managementMAC-based group configuration

Auto Smartports-specific LMS job management

• Highlight key Cisco technologies and solutions• Simplify technology and solution adoption• Centrally organizes Day 1-to-n management tasks

• Contextual status & monitoring dashboards• Readiness assessment and remediation• Instructional configuration workflows


Case StudyFortune 500 Financial Institution

“Using LMS we have a better control of our network. We have increased our productivity by delegating some recurring tasks. I can’t imagine today managing our network without LMS Network Administrator. “LMS is a very rich product, with very powerful features. After the initial configuration and customization effort, the on-going maintenance work of the LMS platform is minimal.”

NM Systems Administrator

CHALLENGES

Optimize and secure day-to-day network operations – do more with less

Enforce device compliancewith in-house standards

Ensure business continuity by proactively monitoringcritical devices

Provide tools to improve client teams’ productivity

RESULTS

Configuration archive ensures all device configurations are automatically backed up and kept up-to-date, enabling quick rollback and recovery.

User tracking allows network engineers to understand quickly how users, end-hosts, and phones are connected to the network significantly reducing connectivity troubleshooting time.

Network engineers are able to enforce configuration rules and ensure best practices with corporate policies.

Solution: CiscoWorks LMS

Large financial institution,8500 offices in 86 countries worldwide, Cisco 35xx, 45xx, 65xx and IP Telephony


Case StudyGlobal Retailer

“Standardizing on CiscoWorks as a global management platform for all sites and data centers reduces overall costs and provides visibility into our global networking assets…”

—Network Administrator

CHALLENGES

Consolidate tools, and manage the global network

Improve visibility of network assets, and control operational efficiencies

Capability to isolate and troubleshoot performance problems quickly

RESULTS

Standardizing functionality on all three Network Operation Centers and using a common set of management processes will improve network availability and network management staff’s efficiency, lowering overall Operating Expenditures (OPEX).

Enforcing auto configure on all network devices will save at least 50% of device set-up time. Improvements in maintaining and monitoring network availability for webshop (where they have several thousands of customers/hour) will also result in significant cost savings

Solution: CiscoWorks LMS

Large global retailer, 298 stores in 36 countries,10,000+ Cisco networking devices


Customer Feedback on LMS 4.0Early feedback from beta

“The Navigation and ease of use is incredible. I really like the way everything just smoothly transitions from one screen to the next. I like how the menu's at the top are setup so it is easy to navigate from one place to the next without having to go back to one dashboard screen.” Network Engineer Large Healthcare Customer

“– this release is big, best, brilliant and will be warm welcomed by all our clients (it’s even difficult for me to pin-point errors because I just love it). I like reporting part more than any other thing – it only needs one or two touches from my point of view and that I have shared with you” Cisco Partner

“ The getting started workflow significantly saved us time in setup and getting immediate value out of LMS 4.0 and is a big improvement over previous versions. Out-of-the-box monitoring of Cisco and non-Cisco devices puts LMS on par with other SNMP-based products we are using.” Network Administrator Large Manufacturing Customer


Cisco Advanced Services

• Network Management Architecture

• Operational Excellence

• Configuration & Compliance Management

• Technology Operational Readiness

• Solution Deployment

• Operational Process Improvement

• NMS Optimization


Cisco Advanced Services

Cisco Advanced Services provides complete architecture, design, deployment and optimization services to efficiently deploy LMS 4.0 to meet your needs and quickly get you up and running

Design Services prescribe how LMS 4.0 can be deployed to meet your organization and business requirements

Build Services efficiently deploy LMS 4.0 so you’re up and running quickly

Optimization Services provide ongoing recommendations and support in maintaining your LMS 4.0 investment

Network Management Architecture Review & Roadmap assures necessary tools in place to operate Cisco technologies


Summary and Key Takeaways

CiscoWorks LMS provides an end-to-end suite of functionality for managing Borderless Networks end-to-end that improves network availability while lowering Operational Expenditures

LMS 4.0 is a significant new release that introduces major improvements in usability simplifying the deployment and day-to-day management of Cisco platforms and technologies

Intuitive user experience via functional partitioning aligned with the way operators do their job

Out-of-the-box monitoring, troubleshooting and configuration templates provides immediate value

WorkCenters simplify the deployment and management of Cisco technologies


For More Information

External:www.cisco.com/go/lms

Advanced Services:

http://www.cisco.com/en/US/products/ps6897/serv_group_home.html

Webinar Series Information

http://www.cisco.com/web/learning/le31/le46/nmtg_training/LMS_4.0_Webinar_Series_External_Schedule.htm

For general questions or to enroll in the CiscoWorks Customer Intimacy program:

[email protected]

http://www.cisco.com/go/lms







Documents

1 © 2009 Cisco Systems, Inc. All rights reserved. Cisco Confidential Presentation_ID Managing Borderless Networks with CiscoWorks LMS LMS Webinar Series