1 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Cisco Unity Express 2.2 & 2.3 Update Mohammed Ahmed Product Manager - Access Technology Group 2 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Ciscos Voice Messaging Portfolio Cisco Unity Express - cost-effective integrated voice messaging and auto attendant for small and medium business and branch office environments Cisco Unity Connection - integrated messaging, speech recognition and call routing rules into an easy-to-manage system for mid-market customers Cisco Unity - unified messaging and intelligent voice mail for enterprise and mid-market customers with Exchange and Domino environments ProductUsersMessaging TypePlatformNetworkingRedundancy Cisco Unity ExpressLess than 250 Voice MailRouter Based YesNo Cisco Unity ConnectionUp to 1500Voice Mail Integrated Messaging Server BasedNo Cisco Unity7,500 per serverVoice Mail Integrated Messaging Unified Messaging Server BasedYes 3 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Cisco Unity Express Modules Voice message storage: 300 hours Session/port capacity 8 or 16 Up to 250 mailboxes supported* Integrated module with 500 MHz processor, 256MB/512MB DRAM, 40GB Hard Drive Voice message storage: up to 14 hours Session/port capacity 4 or 6 Up to 65 mailboxes supported Industrial Grade Compact Flash 1 GB beginning release 2.0 300 MHz processor, 256MB DRAM NM-CUE or NM-CUE-ECAIM-CUE Fully self-contained, on board memory, processing and storage supported on the Cisco access routers * mailbox support is available on NM-CUE-EC 4 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Cisco Unity Express Deployment Options Summary Standalone or networked offices of up to 250 employees where local voice mail and automated attendant services are needed Cisco CallManager Express with Cisco Unity Express single-site, standalone office Internet PSTN CME/CUE Multi-site & networked Cisco CallManager Express with Cisco Unity Express VoIP PSTN GK CME/CUE A Multi-site Cisco CallManager with Cisco Unity Express Networks VoIP PSTN SRST/CUE A Multi-site & networked Cisco CallManager, Cisco Unity with Cisco CallManager Express and Cisco Unity Express VoIP PSTN CME/CUE SRST/CUE 5 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Cisco Unity Express 2.2 MIB & SNMP Support Provides the ability to remotely monitor health, conduct performance monitoring, data collection, and trap management for Cisco Unity Express voice mail and autoattendant applications using SNMP SNMP agent interoperates with Cisco ITEM, Cisco View and third-party vendor applications CISCO-UNITY-EXPRESS-MIB was created to display Cisco Unity Express configuration and mailbox usage System usage info Per Mailbox Usage Security Notification Back-up and restore CISCO-VOICE-CONNECTIVITY-MIB shows JTAPI and SIP connection state Platform MIBs show system interfaces, IP addresses, CPU usage, and software installed MIBs are available at 6 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Cisco Unity Express Version 2.3 New Desktop Applications IMAP CompliantClient Application Integration Browse Voice Mailbox Using Cisco IP Phone Display VoiceView Express New/Urgent Message Notification To, Text Based E-page, Numeric Page, Phone Solution Scalability New 150, 200, 250 Voice Mailbox Extensible, Open SIP Enhancements Five New Languages: Japanese, Mexican Spanish, French Canadian, Chinese (Mandarin) And Korean Internetworking with Cisco CallManager 4.2 and 5.0 Easy To Configure, Deploy, Manage Remote Monitoring And Management With SNMP Increased Business Productivity And Scalability With Ease of Management Voic Cisco Unity Express 7 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 CUE 2.3 Feature Summary System and Capacity 150, 200, 250 mailboxes on NM-CUE-EC CCM: 4.2 and 5.0 Unity 4.05 TUI prompts Localization Voice Mail Integrated Messaging (IMAP-compliantapplication support) VoiceView Express Message Notification Future Message Delivery Local Broadcast Privilege Mandatory Message Expiry 8 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 CUE 2.3 Feature Summary SIP Features MWI with SRST RFC2833 CME and CCM SIP Phones Support AA Re-recording of Prompts Alternate Greeting Enhancement AA Script debugging New Editor Steps FCS April 25, 2006 9 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Integrated Messaging for Improved Responsiveness, Productivity Voice messages are accessible via: IMAP enabledclients.wav attachments to(PDA, otheraccounts) Cisco IP Phone display using VoiceView Express Cisco Unity Express IMAP TUI or Display POP (.wav) 10 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Integrated Messaging Operation Integrated view ofand voice mail on the same client Retrieve, delete and change the state of voic messages through a standard IMAP-compliantapplications IMAP enabledclients.wav attachments toIMAP4rev1 protocol RFC3501 Message store and MWI synchronization Authentication (client login) via SSL A single CUE Inbox folder on PC client All the messages (new, saved and deleted messages) appear in the Inbox 11 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Integrated Messaging Client View: Example 12 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Integrated Messaging Operation Message types supported with IMAP Personal Mailboxes Normal messages, NDR and DDR Private messages: Header only, no.wav attachment Max number of simultaneous IMAP server sessions supported: 50 13 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Services Button Rocker Key Softkeys Keypad LCD Display VoiceView Express Visual interface into a subscribers voice mailbox Browse, listen and manage (save, delete, forward, reply, compose, send, etc.) new and saved voice mail messages Access voice messages out of sequence (e.g. based on their priority) Allows users to sort the saved messages based on date and time, caller or sender name/number, or priority Provides customization of mailbox settings via phone display XML server hosted on CUE 14 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 VoiceView Express Supported on 7940/41, 7960/61, 7970/71 Minimum phone loads for 794x/796x: Minimum phone loads for 797x: 7.x (Cisco IP Communicator will be supported in the future) Subscriber parameters (MyOptions): Mailbox Setup Wizard Message Notifications: On/off; numbers; adjust schedule Change/Set Greetings, Spoken Name, PIN and zero-out destination Localization All languages supported by the TUI, subject to availability of translators. Support for some languages may follow general CUE 2.3 FCS dates 15 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 VoiceView Express Sample Screens Invoking VVE Login Home Page Read and unread, urgent and private Detailed envelope information Message List Summary 16 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Update greetings, personal settings and Zero Out Number VoiceView Express Sample Screens Voice Mail Sort Mbox Full Notification Broadcast Messages show up first Broadcast Msg Listen GDM Access 17 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Automated Attendant Enhancements Re-recording of AA prompts via the AVT Enhancement to re-record a prompt has been added with this release - all other functions (listen, delete and record) are still supported Allows AA administrators to change prompts w/o needing GUI access to the system to change file names 18 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Cisco Unity Express Language Support LanguageVariation EnglishUS German FrenchEuropean SpanishEuropean Italian PortugueseBrazilian SpanishLatin American Danish EnglishBritish Japanese SpanishMexican FrenchCanadian ChineseMandarin Korean Support for additional languages is planned with each release Localized Version are planned to be available 4 weeks after the FCS 19 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Cisco Unity Express Release Version Summary CUE Release Version CUE 2.0 CUE 2.1 CUE 2.2 CUE Release VersionPlanned FCS CUE 2.3April 25, 2006 CUE 2.4December, 2006 Shipping 20 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Voice Mail & AA - Applications Extended greetings Centralized CUE Live record & Live reply VMO like interface Complete GUI based AA Delivery of VM to non-subscribers Optional msg read receipt TTY Roles/templates Support for TTS and ASR with Personal Assistant Mid-let support (Unity 4.3) Call recording 3 rd party Archiving of selected vmail boxes Hosted attendant console ConvergenceWeb access to vmail Unified Client support Fax delivery (IMAP/TUI) Video Messaging MOH/OHA Store and Management Personal Assistant- find- me/follow me Interoperability 3 rd party SIP Proxy (testing) Voice Messaging G/W 1 VMG/W 2 PIMG - 3 rd party PBX support VMG/W 3 3 rd party interop testing Management & Administration Enforced licensing Active Directories Reports (AA/Notification/Zero-out) MIB enhancements Incremental/per user/group backup LDAP interface AXL/SOAP for VPT TBD Patches SecuritySRTP/IPSEC termination Encrypted storage GUI/CLI log info Encrypted private msg TBD Languages2-5 concurrent languages Additional languages based on business case Translated GUI Additional languages based on business case IVRIVR co-residency Vertical IVR Applications Enhanced IVR Reports and Management of Scripts ASR and TTS integrated Self-Service IVR Applications CUE 2.4 Q4CY06 CUE 2.5 Q2CY07 CUE 2.6 Q4CY07 Cisco Unity Express - Roadmap Not Committed 21 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 Resources General Cisco ISR Information: Cisco IP Communications Datasheet:sheet0900aecd htmlsheet0900aecd html Cisco Unity Express:Survivable Remote Site Telephony (SRST):ex.htmlex.html CallManager Express:Voice Gateways:sheet09186a d38.htmlsheet09186a d38.html 22 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential US_PSA12 22 2004, Cisco Systems, Inc. All rights reserved.