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1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello January 26, 2006

1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

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Page 1: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

1© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialCisco VisionR.Moran 11-05

Business Communications:The Challenge

Brian Dal Bello

January 26, 2006

Page 2: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

2© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialVision REM 11-05

Business Communications - The Challenge

• Complexity, Intensity and Velocity

• Industry Trends

• The Impact on Business

• Conclusions

Page 3: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

3© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialVision REM 11-05

Emerging Trends

• 9/2005 – 54M registered Skype users

• In Denmark, VoIP minutes > landline voice minutes

• 6m US homes will move to VoIP in 2006 (USA Today)

• 1.1T SMS sent with $50B in revenue in 2004 (Informa 5/2005)

• More emails sent in Japan via mobile than PC (DoCoMo 2005)

• By 2006 there will be 200 million corporate IM users (IDC)

– Intel estimates it can save up to $25M over 3 years with IM (Crito Consortium Proposal)

Page 4: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

4© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialVision REM 11-05

Where Am I?

Page 5: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

5© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialVision REM 11-05

Where Do You Start?

Page 6: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

6© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialVision REM 11-05

Communications Today: High Complexity, Intensity and Velocity

HIGH

Page 7: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

7© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialVision REM 11-05

Ineffective Communications Results in Project Delays and Work Slow Down

“How frequently does a project get delayed due to difficulty in reaching

key decision-makers when needed?”

It occurs a few times per

quarter: 51%

It occurs on a regular basis (i.e., weekly or

daily): 27%

It seldom occurs: 19%It is not an issue: 3%

It causes someslowdown: 63%

It causes work to halt until the key decision

maker becomes involved: 27%

We can generallywork around the

issue: 12%

“What is the impact on the business when workgroups experience delays in reaching key decision-makers for

critical issues?”

Base: 67 North American IT decision-makersSource: Forrester’s March 2005 Next-Generation Communications Study

Source: Forrester Research

Page 8: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

8© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialVision REM 11-05

Improved Communication andFaster Decision-Making

“What would be the most important benefit for real-time connectivity?”

0 10 20 30 40

Better and faster decision making

Shortened production cycle

Improved internal communication

Increase customer satisfaction

Other

31%

10%

37%

18%

3%

Base: 67 North American IT decision-makers Source: Forrester’s March 2005 Next-Generation Communications Study

Page 9: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

9© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialVision REM 11-05

Monthly 22%

… results in delays & missed

deadlinesDaily 36%

…unable to reach

coworkers on first

try…Daily 52%

… have to use multiple

methods of reaching

coworkers…

6.4 types comm. devices

Communication devices & apps proliferating…

Complexity Impacts Productivity

27% traveling 1X month avg.

Employees increasingly

mobile…

+

Impacting the bottom line

Page 10: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

10© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialSession NumberPresentation_ID

Cut the Cord Not the Access

• Seamless mobility

Move freely—with all your applications and resources

• Easily move from one application to another

• Access to people resources in real-time

The Goal

Page 11: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

11© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialSession NumberPresentation_ID

Mobility Outside the Enterprise

• Intelligent management, filtering and management of calls between a worker's phone and remote mobile phone

• Single mobile communications device that bridges the physical and virtual-office environments

Continuous Productivity Allthe Way to Your Destination

Page 12: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

12© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialSession NumberPresentation_ID

Unified Integration of Devices and Applications

• Enabling businesses to better operate in a virtual world, so customers, partners and suppliers are better connected to their business

• Providing access to business services and information to employees in many different forms depending on the device at hand

• Creating tools that make communications more effective (leveraging presence, preference and multi-modality)

Page 13: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

13© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialVision REM 11-05

Location—The Next Step for Presence

• Location + Presence enables context-aware communications

Optimize business process by smarter communications

• Location information available from existing mobile networks

WLAN and Cellular can provide accurate information

Multi mode devices with advanced display and connectivity

Page 14: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

14© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialVision REM 11-05

MEDIA-RICH

MULTIMODAL

NATURAL

VIRTUAL ANDPERVASIVE

Rethinking Business Communications

AWARE (PRESENCE)

PERSONAL

Page 15: 1 © 2005 Cisco Systems, Inc. All rights reserved. Cisco Confidential Cisco Vision R.Moran 11-05 Business Communications: The Challenge Brian Dal Bello

16© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialVision REM 11-05

Conclusions

• Everything networked via IP

• Applications and the network need to work together seamlessly

Awareness of: Modality, Presence, Location, Business Information

• Eliminate human middleware

• Think differently, turn Complexity in Business Advantage

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17© 2005 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialVision REM 11-05